Novotel Bucharest City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 1,575 reviews

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Description

Hotel extras

  • Free WiFi, ergonomic work space, LCD TV

  • Heated indoor pool, hammam, gym.

  • Private parking available

  • 5 minutes' walk to metro and buses

  • 20-minute walk to the Palace of Parliament

Our accommodation(s)

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Hotel location

Novotel Bucharest City Centre

Calea Victoriei 37B Sector 1
010061 BUCHAREST
Romania

GPS:44.436997, 26.097497

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE VICTORIEI 37

Winestone Victoriei 37 pairs accessible, regional-inspired cuisine with a creative selection of Romanian and international wines, in a vibrant and sophisticated setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,575 reviews

Customer review rating 3.0/5

P S. P. Couples - Confirmed reviews ALL

Unfortunately our experience was not very happy simply because the Reception staff did not attend or responded late to our requests. For example, i asked for a second tooth brush (we were two persons). But it never came. On the third day we requested the man at the reception for replenishing tissues. It was not done. On the third day, the WC had no water for a few hours. The water dispensing machine on our floor 10th never worked properly despite making numerous complaints. Out of the ladies at the reception only Paula was very helpful; others were a little indifferent. Being an ACCOR member and having stayed in the group hotels many times in last 6-7 years, i must say that i found Novotel in Bucharest disappointing.

Dear P S. P., Thank you for sharing your feedback regarding your recent stay at Novotel Bucharest City Centre. We appreciate your comments and are pleased to hear that you found our location favorable. However, I am sorry to learn that your experience was hindered by the service you received from our reception staff. Timely assistance is essential to us, and it is concerning to hear that your requests for amenities and maintenance were not addressed efficiently. Your feedback regarding the service levels has been noted, and we will review this internally to improve our service quality. We strive to provide each guest with a pleasant experience, and it is regrettable that we fell short during your stay. I hope you will reconsider visiting us again in the future. Warm regards, Novotel Bucharest City Centre

Customer review rating 4.0/5

Vershley J. Business - Confirmed reviews ALL

Overall great stay

Dear Vershley J., Thank you for your positive feedback regarding your comfortable stay and our convenient location. We appreciate your comments about the drain smell and will ensure that this is noted for further attention. It is our aim to provide all guests with an excellent experience. Best regards, Novotel Bucharest City Centre

Customer review rating 4.5/5

Eleni P. Families - Confirmed reviews ALL

I had a very pleasant stay at Novotel Bucharest City Centre. The staff at the reception were always helpful—anything we asked, we received a clear and prompt answer, which made our stay much easier. One of the highlights was the pool. It was great that we could use it with the kids, and the fact that it stayed open until 10 PM was a big plus for us. The location is also excellent. The metro station and the Old Town are both within very close walking distance, making it very convenient to explore the city. Overall, a comfortable and family-friendly hotel in a great location.

Dear Eleni P., Thank you for sharing your positive experience at Novotel Bucharest City Centre. We are delighted to hear that you found our location convenient and enjoyed the accessibility to both the metro station and the Old Town, which indeed enhances the overall guest experience. It is wonderful to know that our reception staff met your needs with prompt and clear assistance, contributing to the ease of your stay. We are particularly glad that you and your family enjoyed the pool facilities and the extended hours, as we strive to provide a family-friendly environment. Your satisfaction is our priority, and we appreciate your kind words regarding your comfortable stay. We hope to welcome you and your family back in the future for another enjoyable visit. Best regards, Novotel Bucharest City Centre

Customer review rating 5.0/5

Atenais K. Families - Confirmed reviews ALL

Nice hotel

Dear Atenais K., Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you found our hotel to your satisfaction. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best regards, Novotel Bucharest City Centre

Customer review rating 4.0/5

Mohamed O. Families - Confirmed reviews ALL

It was comfortable, the breakfast was good , however it was irritating that there were two separate bathrooms including one with the toilet but no sink.

Other web-users rate our hotel

  • 1,232 reviews 9.6/10 Location
  • 1,301 reviews 6.4/10 Room
  • 1,365 reviews 8.5/10 Service
  • 25 reviews 6/10 WiFi
  • 769 reviews 8.7/10 Breakfast
  • 695 reviews 5.5/10 Comfort
  • 498 reviews 7.7/10 Cleanliness
  • 122 reviews 2.9/10 Pool

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