Sofitel Cairo Nile El Gezirah 5 stars

Customer review rating (ALL Rating) 4.7/5 1,246 reviews

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Sofitel Cairo Nile El Gezirah - Image 1
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3 El Thawra Council St Zamalek, Downtown, Po Box 732 El Orman Giza, 11518 Cairo, Egypt

Description

Hotel extras

  • Located in the heart of Cairo with easy access to the capital's main landmarks

  • All rooms & suites with balconies, Nile views and elevated amenities

  • Infinity pool overlooking the Nile & relaxing Sofitel Spa on-site

  • Club Millésime on the 16th floor & Six dining venues by the Nile Promenade

  • Preferred destination for conferences & events with cutting-edge technology

Our accommodation(s)

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Hotel location

Sofitel Cairo Nile El Gezirah

3 El Thawra Council St Zamalek, Downtown, Po Box 732 El Orman Giza
11518 Cairo
Egypt

GPS:30.038811, 31.22426

Telephone
Fax +20 2 27363640

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,246 reviews

Customer review rating 5.0/5

Dionne D. Friends - Confirmed reviews ALL

From check-in to check-out, it was an awesome stay. I misplaced some sunnies and had resigned myself to losing them, but on a whim I checked with security the day after and they had been found and turned in! The staff just wonderful.

Dear Valued Guest, Bonjour Thank you for your kind words regarding your recent stay at Sofitel Cairo Nile El Gezirah. We are delighted to hear that you enjoyed the VIP treatment and that our Lost and Found team were able to assist in recovering your belongings. Your compliments about our staff are greatly appreciated. Looking forward to the pleasure of welcoming you back in the nearest future to your "home away from home" in Cairo. Sincerely, Jasmin Sarah Arendt Guest Experience Manager Sofitel Cairo El Gezirah Egypt Tel: +20… Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo – Egypt

Customer review rating 5.0/5

Limbani K. Business - Confirmed reviews ALL

excellent

Dear Valued Guest, Bonjour Thank you for your excellent feedback. We are thrilled to hear that you had a positive experience during your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back in the near future at your "home away from home" in Cairo. Sincerely, Jasmin Sarah Arendt Guest Experience Manager Sofitel Cairo El Gezirah Egypt Tel: +20… Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo – Egypt

Customer review rating 5.0/5

Christina V. S. Business - Confirmed reviews ALL

Sofitel felt like heaven on earth. I have stayed in 5 Star hotels around the world but the staff at Sofitel made this my favourite stay ever. The food was incredible, ALL of the staff members were incredibly friendly and professional and the room was lovely. I will definitely be back. Special thanks to Ahmed at the restaurant for making it such a wonderful experience.

Dear Valued Guest, Bonjour Thank you for your kind words and for choosing Sofitel Cairo Nile El Gezirah as your preferred hotel. We are delighted to learn that your stay felt like heaven on earth and that our team, especially Mr. Ahmed, contributed to your wonderful experience. Your appreciation of our culinary offerings and the professionalism of our staff is truly gratifying. Thank you for making Sofitel Cairo Nile El Gezirah your choice, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next nearest stay to your "home away from home" in Cairo. Sincerely, Jasmin Sarah Arendt Guest Experience Manager Sofitel Cairo El Gezirah Egypt Tel: +20… Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo – Egypt

Customer review rating 5.0/5

Nicky S. Families - Confirmed reviews ALL

Great hotel 10 /10

Dear Valued Guest, Bonjour Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our location, room quality, and breakfast offerings. Your kind words about our Team's helpfulness are greatly appreciated. We look forward to welcoming you back in the near future at your "home away from home" in Cairo. Sincerely, Jasmin Sarah Arendt Guest Experience Manager Sofitel Cairo El Gezirah Egypt Tel: +20… Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo – Egypt

Customer review rating 1.5/5

Chetan B. Business - Confirmed reviews ALL

Room cleaning was really poor. On certain days my bed was barely made. The coffee mug was barely rinsed and you could still see the dirt at the bottom. On other days, no water bottle was given when they were supposed to give 4. Sometimes you would get 2 or 3 bottles. When I put bathrobe and towel down for changing, they just hang it back up on towel rack dirty. Very disappointing- I have been to better 3 star hotels than this.

Dear Valued Guest, Bonjour Thank you for your feedback regarding your recent stay at Sofitel Cairo Nile El Gezirah. We sincerely apologize for the shortcomings you experienced with room cleanliness and the inconsistencies in the amenities provided. Our standard is to ensure that every guest enjoys a comfortable and hygienic environment, and it is clear that we fell short. Your comments regarding the handling of bathrobes and towels have been shared with the Head of Department Manager to enhance our service quality. We appreciate your input and hope to restore your trust in Sofitel Cairo Nile El Gezirah and to enjoy better experiences with us. Sincerely, Jasmin Sarah Arendt Guest Experience Manager Sofitel Cairo El Gezirah Egypt Tel: +20… Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo – Egypt

Other web-users rate our hotel

  • 1,109 reviews 9.3/10 Location
  • 1,775 reviews 8.5/10 Room
  • 3,564 reviews 9.4/10 Service
  • 6 reviews 7.1/10 WiFi
  • 768 reviews 8.9/10 Food
  • 628 reviews 9.1/10 Cleanliness
  • 447 reviews 9.5/10 Breakfast
  • 173 reviews 4.5/10 Value

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