ibis Wien Mariahilf 3 stars

Customer review rating (ALL Rating) 4.3/5 1,293 reviews

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ibis Wien Mariahilf - Image 1
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Mariahilfer Gürtel 22-24, 1060 VIENNA, Austria

Description

Hotel extras

  • BIG BUS-Haltestelle direkt vor dem Hotel genießen Sie eine audio-geführte Stadtrundfahrt.

  • Enjoy a central location next to Mariahilferstrasse and Westbahnhof.

  • Breathtaking views of Vienna from the tallest building in the area

  • Restaurant & Bar with Viennese specialties and international delicacies

  • We have a large parking garage.

Our accommodation(s)

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Hotel location

ibis Wien Mariahilf

Mariahilfer Gürtel 22-24
1060 VIENNA
Austria

GPS:48.193335, 16.339331

Telephone
Fax +43 1 5979090

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

GUNTER RESTAURANT, BAR AND MORE

Good times are guaranteed at Guenters, as the atmosphere never gets boring and every visit seems timeless. Just one drink suddenly turns into three, and one dinner can quickly turn into a legendary night. Karaoke and other fun activities await you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,293 reviews

Customer review rating 3.5/5

Dmytro Z. Families - Confirmed reviews ALL

The ibis Wien Mariahilf sits in a genuinely convenient spot — right at the start of a pedestrian street with excellent transport connections and Vienna’s Westbahnhof just a short walk away. That, however, is where the praise ends. The restaurant was a disappointment on all fronts: the food falls short of expectations, the staff show little interest in guests, and breakfast service is consistently overcrowded, compounded by recurring operational issues. The menu selection feels unusually limited even by ibis standards. Rooms are clean and exactly what you’d expect from the chain — nothing more, nothing less. A decent base for exploring Vienna, but don’t count on the dining experience.

Customer review rating 5.0/5

Blanka B. Couples - Confirmed reviews ALL

It was a really nice stay. The boy who checked me in was friendly and polite, and honestly all the staff, from reception to housekeeping, were really kind. The room wasn’t super modern, but it was clean and had a nice view. The restaurant area was really nice too, and breakfast was actually so good for the price. The location was also perfect, close to pretty much everything.

Sehr geehrter Gast, vielen Dank für Ihre freundliche Rückmeldung zu Ihrem Aufenthalt bei uns. Es freut uns sehr zu hören, dass Sie mit unserem Service und der Sauberkeit der Zimmer zufrieden waren. Ihre positiven Worte über das Frühstück und die Lage unseres Hotels wissen wir sehr zu schätzen. Wir freuen uns darauf, Sie in Zukunft wieder bei uns willkommen zu heißen und hoffen, dass Ihr nächster Aufenthalt ebenso angenehm wird. Mit freundlichen Grüßen aus Wien Ihr Team ibis Wien Mariahilf

Customer review rating 1.5/5

Mauro C. Families - Confirmed reviews ALL

The problem is not related to the fact that it is perhaps the most run-down Ibis (stained carpet in the corridors and rooms, old bathrooms) of the many already visited around Europe, including the one in Paris Repubblique which is perhaps older than this one, but I want to talk about the fact that it is surprising that one should accept being robbed of €3 for the failure to deliver a bottle of water paid for by credit card in the vending machine at reception and that the girl present at the time told me is that it is not a problem of the hotel but of the operator of the machine so I should have called the manager by phone to ask for a refund. For me, the problem isn't the €3, but the response I received that evening. This changed the following morning when, at checkout, another girl told me that when we returned to collect our bags from storage, she would have her manager issue us a voucher. I then received another negative response from the Asian receptionist who was present when we picked up the bags, telling me there was nothing she could do and I'd have to sort it out myself. The problem for everyone wasn't solving the customer's thirst, which was very intense that evening, but saving Ibis €3 due to a matter of "procedure and service responsibility." For them, the procedure is more important than respecting the customer and resolving their needs. The problem isn't the €3, it's the lack of even the slightest empathy toward the customer. After many years at various All Accor properties, this is the worst treatment I've ever received. I'll make different choices for the future. Have a good evening.

Dear guest, Thank you for taking the time to share your feedback regarding your recent stay at ibis Wien Mariahilf. I sincerely apologize for the dissatisfaction you experienced, particularly concerning the vending machine issue and the service provided by our team. I understand how frustrating it can be when expectations are not met, especially after being a loyal guest. Your comments about the condition of the hotel and the lack of empathy displayed by our staff have been noted. We strive to provide a welcoming and accommodating environment, and it is clear that we fell short during your visit. We appreciate your perspective regarding the importance of customer service, and we assure you that your feedback will be shared with the appropriate teams for reflection and consideration. Thank you once again for your valuable insights. We hope for the opportunity to welcome you back in the future to provide you with the experience you rightfully expect. Best wishes from Vienna Your Team ibis Wien Mariahilf

Customer review rating 5.0/5

Nicholas F. Couples - Confirmed reviews ALL

As above

Dear Guest, thank you so much for your fantastic review! We're delighted to hear that you had a comfortable stay and enjoyed your room. Our team truly appreciates your kind words, and we're always here to help ensure our guests have the best experience possible. We hope to welcome you back soon for another wonderful stay! Best greetings from Vienna Your Team ibis Wien Mariahilf

Customer review rating 4.5/5

Dragan D. Business - Confirmed reviews ALL

Everything was fine. Only thing that I would reccomend is that you organize cleaning of the room every two days.

Dear guest, Thank you for your kind review! We're so glad to hear that you enjoyed our great location and breakfast. Thank you also for your feedback regarding the room cleaning service. We’re proud to be part of the GOOD FOR KIDS initiative, which aims to reduce water and energy consumption. As part of this program, rooms are cleaned only upon request. This helps us minimize our environmental impact, and for each room that is not cleaned, we make a donation to a charity that helps children with heart conditions receive life-saving surgery. ❤️ So if you'd prefer your room to be cleaned only every two days, you’re contributing to this cause. Please feel free to let our reception team know, and we will be happy to arrange it for you. Best greetings from Vienna Your Team ibis Wien Mariahilf

Other web-users rate our hotel

  • 1,722 reviews 9.3/10 Location
  • 2,005 reviews 5.7/10 Room
  • 1,451 reviews 8.6/10 Service
  • 26 reviews 7.5/10 WiFi
  • 1,126 reviews 7.8/10 Breakfast
  • 998 reviews 3.8/10 Comfort
  • 791 reviews 6.8/10 Cleanliness
  • 118 reviews 8.6/10 Bar

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