ibis budget Lyon Gerland 2 stars

Customer review rating (ALL Rating) 3.9/5 1,385 reviews

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Description

Hotel extras

  • Free car park (subject to availability)

  • 24/7 reception desk

  • Near A6, A7 and A43 motorways

  • New air conditioning for the rooms.

  • 500 metres from Matmut Stadium

Our accommodation(s)

Hotel location

ibis budget Lyon Gerland

1 Boul. Jules Carteret, Avenue Tony Garnier
69007 LYON
France

GPS:45.726093, 4.840979

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,385 reviews

TripAdvisor Rating  3.0/5  905 reviews

Shithole

Customer review rating 0.5/5

P D. Solo - Confirmed reviews ALL

Located in a less than desirable part of town, roadworks outside going, lots of traffic at all times of day/night that the windows do little to hide, opposite barren land. Rooms and communal areas are very poorly ventilated and stuffy - no A/C and window opens only a crack. Bed was absolutely rock hard, which combined with the lack of ventilation, traffic and smells from what I assume are sewer works didn't have a great night's sleep.

Dear Philip James D., Thank you for taking the time to tell us about your experience at the ibis budget Lyon Gerland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Direction Ibis budget Lyon Gerland 1 bd Jules Carteret - av. Tony Garnier 69007 Lyon Tel: 0 892 68 30 79 | E-mail: h3… Site Web: https://all.accor.com/hotel/3739/index.fr.shtml

Cheap should not also mean nasty

TripAdvisor rating 1.0/5

m_tall_m Families - TripAdvisor review

We use Ibis Budget a lot but this one is not up to standard. Make your own top bunk. Yes, we know the shower door is broken just get used to it. We have four floors but only one spare pillow. We are full however the car park is almost empty. Hmmm, someone here doesn’t really care. I think you need a staff meeting to do scissors ways of improving your customer service.

Road / construction work in the area

Customer review rating 3.0/5

Paul. Couples - Confirmed reviews ALL

Very basic accommodation, OK for a short stay.

Dear PAUL C., Thank you for taking the time to tell us about your experience at the ibis budget Lyon Gerland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Direction Ibis budget Lyon Gerland 1 bd Jules Carteret - av. Tony Garnier 69007 Lyon Tel: 0 892 68 30 79 | E-mail: h3… Site Web: https://all.accor.com/hotel/3739/index.fr.shtml

Great stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Super équipe

Dear TREVOR G., We very much appreciate your comments regarding your stay at the ibis budget Lyon Gerland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Direction Ibis budget Lyon Gerland 1 bd Jules Carteret - av. Tony Garnier 69007 Lyon Tel: 0 892 68 30 79 | E-mail: h3… Site Web: https://all.accor.com/hotel/3739/index.fr.shtml

Terrible especially for women

Customer review rating 1.5/5

Micaela Families - Confirmed reviews ALL

The location is in the middle of prostitutes, drug addict and road works everywhere. It’s incredibly dangerous to get to, first transport is 15 away. The smell in the room was terrible, no AC, super noisy when opening the window, room simple but dirty. And bed and pillows of terrible quality.

Dear MICAELA V., Thank you for taking the time to tell us about your experience at the ibis budget Lyon Gerland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Direction Ibis budget Lyon Gerland 1 bd Jules Carteret - av. Tony Garnier 69007 Lyon Tel: 0 892 68 30 79 | E-mail: h3… Site Web: https://all.accor.com/hotel/3739/index.fr.shtml

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Other web-users rate our hotel

  • 849 reviews 6/10 Location
  • 1,294 reviews 4.4/10 Room
  • 924 reviews 8.7/10 Service
  • 19 reviews 8.8/10 WiFi
  • 815 reviews 3.2/10 Comfort
  • 560 reviews 4.7/10 Cleanliness
  • 469 reviews 7.7/10 Breakfast
  • 181 reviews 2.6/10 Amenities

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