ibis Den Haag City Centre 3 stars

Customer review rating (ALL Rating) 4.3/5 938 reviews

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Description

Hotel extras

  • In the heart of the city

  • Just 10 minutes from the beach

  • Spacious rooms

  • Breakfast served until 11:00

  • Reception open 24 hours a day

Our accommodation(s)

Hotel location

ibis Den Haag City Centre

Jan Hendrikstraat 10
2512 GL DEN HAAG
Netherlands

GPS:52.075916, 4.307236

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

IBIS KITCHEN

During the day, our restaurant offers a themed approach to food, with themes varying from one ibis to another. Sit down, enjoy a drink or a bite to eat in a nice, friendly place. What could be simpler !

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  938 reviews

TripAdvisor Rating  4.0/5  1,326 reviews

Customer review rating 4.0/5

Susan S. Couples - Confirmed reviews ALL

Could have done with firmer mattress - it dipped in the middle!

Dear Susan, Thank you very much for your review. We’re glad to hear your overall experience was comfortable, which is exactly what we aim for with our modern amenities and attentive service. However, we sincerely regret that some aspects of your room didn’t meet your expectations. Our team is dedicated to ensuring every element of our comfort-focused beds aligns with guest needs, and we take your note about the mattress seriously. That said, our central location in The Hague remains a highlight for many guests, offering easy access to explore vibrant streets or unwind at nearby Scheveningen Beach. We trust this added convenience contributed positively to your trip. We hope to have the opportunity to welcome you back for an even better stay. Kind regards, Team ibis Den Haag City Centre

Customer review rating 3.0/5

Jesse J. Couples - Confirmed reviews ALL

The location of the hotel was great, loads to do in the neighbourhood. Overall hygiene was okay, especially in the hallways was “muf” as we call it in dutch.

Dear Jesse, Thank you for providing us with feedback about your recent experience. We are delighted to hear that our central location allowed you to enjoy the vibrant neighbourhood during your visit. Being close to cultural landmarks and convenient transport links is something many of our guests appreciate when exploring The Hague. That said, we are sorry to hear that some aspects of your stay did not fully meet your expectations. While our bathrooms are regularly checked to ensure cleanliness and proper maintenance, we take your feedback seriously and will review it with our housekeeping team. Nevertheless, we hope the extended breakfast hours until midday gave you added flexibility during your time in the city, and please know that our team is available 24/7 to assist with any needs you may have. It would be a pleasure to welcome you again. Kind regards, Team ibis Den Haag City Centre

Customer review rating 3.0/5

Amy D. Couples - Confirmed reviews ALL

The room was lovely, and well located and the front of house staff were fab with info! However the toilet smelled really badly of urine. The bed was really comfortable but the pillows were rubbish!

Dear Amy, Thank you for your review. We are delighted that you enjoyed our well-appointed room and found our central location convenient for exploring The Hague. However, we sincerely regret that some aspects of your stay did not meet your expectations. Please know that maintaining high standards of cleanliness is a priority, and we take note of your comments regarding the bathroom smell and pillow comfort. Our team is always available to address any concerns during your stay, and we appreciate you bringing these concerns to our attention. Nonetheless, it was a pleasure to read that our team provided helpful recommendations and that the bed contributed to your comfort. It would be a pleasure to welcome you again. Best regards, Team ibis Den Haag City Centre

Customer review rating 1.5/5

Dimitris K. Families - Confirmed reviews ALL

The hotel is very well located but housekeeping and breakfast need significant improvements

Dear Dimitris, Thank you for taking the time to share your feedback. We are pleased that you appreciated our central location and found our team helpful during your visit. Your smooth booking experience through the Accor ALL App and seamless check-in and departure processes are also encouraging to hear. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the oversight with the room service and understand your frustration with having to bring items to reception yourself. We will take your comments about the room preparation; our standard is changing linen every third day. during a stay We will discuss this failure with our Housekeeping manager. We hope that you will allow us the opportunity to welcome you back in the future for a more satisfying experience. With best wishes for the year ahead, Team ibis Den Haag City Centre

Customer review rating 4.5/5

Pavel M. Families - Confirmed reviews ALL

A very cozy room. I didn't even expect to like it so much. I stayed for 19 nights.

Dear Pavel, Thanks for this great rating. We are thrilled to hear that your stay at ibis Den Haag City Centre exceeded your expectations. It’s wonderful that our cozy room provided such comfort during your 19-night family visit. We take pride in creating spaces where our guests can truly relax, and your positive feedback highlights this effort. The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes, Team ibis Den Haag City Centre

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Other web-users rate our hotel

  • 931 reviews 9.3/10 Location
  • 1,180 reviews 5.8/10 Room
  • 794 reviews 8.6/10 Service
  • 18 reviews 8.1/10 WiFi
  • 456 reviews 7.8/10 Breakfast
  • 449 reviews 5.5/10 Cleanliness
  • 36 reviews 9.1/10 Bar
  • 17 reviews 2.2/10 Pool

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