Mercure Jaragua do Sul 4 stars

Customer review rating (ALL Rating) 4.2/5 1,026 reviews

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Presidente Epitacio Pessoa 239, 89251-100 Centro, Santa Catarina (SC), 89251100 JARAGUA DO SUL, Brazil

Description

Hotel extras

  • Hotel with pool in Jaraguá do Sul

  • The hotel has 3 event rooms, with capacity for up to 120 people

  • No charge for children aged 12 or under staying with their parents

  • We are a pet friendly hotel. Charges apply.

  • 60-minute drive to the BR 280 highway

Our accommodation(s)

Hotel location

Mercure Jaragua do Sul

Presidente Epitacio Pessoa 239, 89251-100 Centro, Santa Catarina (SC)
89251100 JARAGUA DO SUL
Brazil

GPS:-26.47915, -49.08369

Telephone
Fax +55 47 3372-5801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HOTEL MERCURE JARAGUÁ DO SUL

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,026 reviews

TripAdvisor Rating  4.0/5  366 reviews

Well located and good customer service.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

It was a great experience, the service was good, the food in the restaurant was also good. Points for improvement: - ironing room (the iron was dirty); - cleanliness of the room (there were dirty spots and the soap in the sink was in a new box, but it had already been used by someone). Thanks and Regards

Dear Anahi Belen R., We very much appreciate your comments regarding your stay at the Mercure Jaragua do Sul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

pleasant and satisfying

Dear Sudhendu P., We very much appreciate your comments regarding your stay at the Mercure Jaragua do Sul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Jaraguá do Sul Team

Not so nice.

Customer review rating 2.0/5

Michael B. Business - Confirmed reviews ALL

During checkout (30.09.24) I didn't get a invoice for the parking of my car. They would send it by mail but I doubt I get this invoice. Asked by Mail to h3… but no answer. First mail I received: "Unable to deliver message after multiple retries, giving up." For the second mail I still wait for any answer. The Hotel is very loud. If somebody move a chair in a room above my room nobody can sleep. I could hear every step if somebody walk in the room above. I am talking from midnight. No wonder with laminated floor. During the day the room service trolley sound like a train what is going across the Hotel. Why the trolley don't have soft tires instead of hard tires on a laminated floor. Who design something like this. During breakfast the Women in the Kittchen (open door) Talking and Laughing so loud and without end. This made a nice breakfast to something I like to leave as fast as possible.

Dear Michael B., Thank you for taking the time to tell us about your experience at the Mercure Jaragua do Sul. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Although the hotel has a very convenient location, I believe some staff members have to receive more training at reception. Firstly, one of our reservations was booked in the system for the past month, not for 05.09. After that, we have requested ages ago early check in for a room on 7th floor and nobody was aware of that. I had to go two times to reception to confirm we could use from 9am onwards. When lunch in-room was ordered, rice was forgotten in the meal, but quickly room service brought it over to us. Breakfast was delicious and the variety of items was excellent. Rooms are clean and spacious enough, however some renovation works are greatly needed.

well located

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

business trip, nice stay, nice room.

Prezados Rafael Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Carina Custodio Gerente Geral

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Other web-users rate our hotel

  • 203 reviews 9.3/10 Location
  • 485 reviews 5.8/10 Room
  • 438 reviews 7.8/10 Service
  • 15 reviews 7.3/10 WiFi
  • 296 reviews 8.7/10 Breakfast
  • 203 reviews 5.9/10 Cleanliness
  • 149 reviews 2.7/10 Vibe
  • 84 reviews 2.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.