Grand Mercure Singapore Roxy 4 stars

Customer review rating (ALL Rating) 4.5/5 5,067 reviews

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Grand Mercure Singapore Roxy - Image 1
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50 East Coast Road, Roxy Square, Marine Parade Rd, 428769 SINGAPORE, Singapore

Description

Hotel extras

  • 1 min to Marine Parade MRT Station with direct service to Gardens by the Bay, Orchard and more

  • 576 spacious guest rooms from 345 sq.ft. (32 m²) onwards

  • Outdoor swimming pool

  • Award-winning F&B outlets

  • Complimentary Wifi and well-equipped Gym

Our accommodation(s)

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Hotel location

Grand Mercure Singapore Roxy

50 East Coast Road, Roxy Square, Marine Parade Rd
428769 SINGAPORE
Singapore

GPS:1.303559, 103.904625

Telephone
Fax +65 6344 8010

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  5,067 reviews

TripAdvisor Rating  4.1/5  5,766 reviews

Customer review rating 3.5/5

Sophie L. J. Families - Confirmed reviews ALL

The stay was generally fine. We love the location for being central in Joo Chiat, such that we could walk around the area and be immersed in the local atmosphere. It is really convenient. I only wish to comment on two things: firstly, the breakfast has a lot of room for improvement. The taste was so mediocre that on the second day we decided to walk over to Parkway Parade to have our breakfast instead, even though our booking already included the breakfast. Secondly, I was shocked by how thin the walls are. We were a little loud when we were packing for check-out, and the next-door occupant spoke through the wall to let us know they could hear every single word we said - when I asked my companions dubiously "is he speaking to us?" because I couldn't believe the wall was so thin, the next-door occupant answered immediately "yes, I am, I can hear every word you said, loud and clear". His words were loud and clear to us too, as though he was right there in our room with us. That totally creeped us out, thus we sped up our packing and checked out as soon as we could. I must say, although the stay at your hotel was generally pleasant, that incident just before check-out totally marred our memory of the hotel. I started travelling at a young age, and hence have stayed in countless hotels in my life, and never once have I encountered a room with such thin walls, not even in those small hotels in poorer countries. Hence, to encounter this in a 4-star hotel in Singapore was a huge surprise to me, and really made me regret not choosing Hotel Indigo in the first place. That unpleasant incident prompted me to check the reviews of your hotel on various travel forums, and I realised that "thin walls", "not protected from noise", etc. are mentioned in many posts. Thus, please do something to soundproof your rooms if you really care about reviews from former guests like us, because the message is loud and clear in my opinion.

Dear Ms Sophie L. J., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Customer review rating 4.5/5

Kim L. T. Couples - Confirmed reviews ALL

Very Nice place to stay

Dear Mr Kim L. T., We very much appreciate your wonderful review regarding your stay at the Grand Mercure Singapore Roxy. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Customer review rating 4.0/5

Kenneth W. K. F. Solo - Confirmed reviews ALL

Wonderful stay with check out extended till 4 pm for platinum members. Good breakfast variety but more Asian stuff. Lots of eateries and shopping nearby

Dear Mr Kenneth W. K. F., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Customer review rating 4.5/5

Colin J. M. Couples - Confirmed reviews ALL

Great experience. Excellent location with friendly staff

Dear Mr Colin J. M., We very much appreciate your wonderful review regarding your stay at the Grand Mercure Singapore Roxy. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Customer review rating 4.0/5

Shuo L. Solo - Confirmed reviews ALL

Well located and excellence service

Dear Mr Shuo L., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

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Other web-users rate our hotel

  • 1,966 reviews 9.6/10 Location
  • 2,145 reviews 7.3/10 Room
  • 2,330 reviews 9/10 Service
  • 53 reviews 6.8/10 WiFi
  • 926 reviews 8/10 Comfort
  • 873 reviews 7.5/10 Cleanliness
  • 586 reviews 5.7/10 Vibe
  • 558 reviews 8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.