Sofitel Marrakech Palais Imperial & Spa 5 stars

Customer review rating (ALL Rating) 4.6/5 1,756 reviews

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Description

Hotel extras

  • Rooms and suites with views of the Atlas Mountains, pools or gardens

  • Free So Lounge access for hotel residents excluding weekends/special events

  • Outdoor area: Gardens, riads and beds around swimming pools; pool butler

  • Kids' Suite and kids' pool to entertain children aged 4 to 12.

  • 15 mins from the airport, 10 mins from Jemaa El-Fnaa and the modern city

Our accommodation(s)

Hotel location

Sofitel Marrakech Palais Imperial & Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 MARRAKECH
Morocco

GPS:31.62175, -8.002805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,756 reviews

TripAdvisor Rating  4.5/5  8,724 reviews

Extraordinary

TripAdvisor rating 5.0/5

Gonzalo G TripAdvisor review

Our stay at Sofitel Marrakech was truly exceptional, thanks to the outstanding service provided by the entire team. Adam and Ouassif went above and beyond with their attentive and friendly service, making us feel incredibly welcomed and valued. Ikram's extraordinary hospitality was a highlight, ensuring every moment of our stay was memorable and special. We also want to extend our heartfelt thanks to Fatima from the breakfast team, whose warmth and efficiency made each morning delightful, and Fatima from the front office, whose dedication was instrumental in creating an unforgettable experience for us. A massive thank you to all of them for making our stay at Sofitel Marrakech so remarkable

Great location

Customer review rating 4.0/5

Yousuf Friends - Confirmed reviews ALL

Every thing is perfect the one thing that i hope to be change is the AC the way it works because in summer time is very bad and hot

Dear Mr. A., Thank you for your feedback. We're delighted to hear that you enjoyed our location and services. We apologize for any discomfort caused by the air conditioning. Your comments are important to us, and we will address this issue to ensure a more comfortable stay during the summer. We look forward to welcoming you back soon. Best regards, Ikram JARID Director of Operations

Great stay

TripAdvisor rating 5.0/5

ADEL M TripAdvisor review

Sofitel Hivernage location is superbe close to all attractions. Excellent reception services at front desk. Beautiful room and all staff are very welcoming. A special thanks to the breakfast staff in particular They were very attentive to my needs and other clientèle. Katar Elham Haitam

Dear Mr. Adel, Thank you for your wonderful review. We're thrilled to hear that you enjoyed your stay at Sofitel Hivernage and that our location, room quality, and reception services met your expectations. We also appreciate your kind words about our breakfast staff. We're glad to know that they were attentive to your needs and provided excellent service. We look forward to welcoming you back in the future. Best regards,

The worst experience I’ve ever had

Customer review rating 0.5/5

Halima O. Families - Confirmed reviews ALL

I’ve got charged more money during my check in process after asking the management to double check on my bill and how much I was supposed to pay they said that I’m the one who’s wrong and I gave them less money and of course their colleague who really counted the money properly I was never thinking that one day would this happen to me specially in my country in a 5 stars hotel I’ve been to Sofitel in most of the countries on the world but the staff in yours it’s the worst I’ve ever seen

Dear Ms. O., We deeply regret to hear about the negative experience you had during your stay at our hotel. Please accept our sincerest apologies for the inconvenience you encountered, particularly regarding the billing issue. Your feedback is incredibly valuable to us, and we are taking your comments very seriously. It is our goal to provide every guest with exceptional service and a memorable stay. We are thoroughly investigating the matter to ensure that such issues do not occur in the future. We hope you will give us another opportunity to provide you with the high-quality service and hospitality that you rightfully expect from a Sofitel hotel. Your satisfaction is of utmost importance to us, and we are committed to making the necessary improvements to prevent such situations from happening again. Thank you for bringing this to our attention. We genuinely appreciate your patience and understanding. Best regards, Ikram JARID Director of Operations

Great food, great vibes

TripAdvisor rating 5.0/5

Veronika S TripAdvisor review

Orangerie was a nice experience. Siham was very friendly and showed us to our table. I believe they have live entertainment every night, and the service was excellent. I had the harira soup and a salad and was pleasantly surprised by it. The harira soup was absolutely delicious. Our waiter Ahmed did an amazing job sharing it’s significance in Moroccan Muslim culture. We didn’t finish and took it to go, I can’t wait to break my fast with it tomorrow.

Dear Ms. Veronikas, Thank you very much for your positive feedback! We’re delighted to hear that you had a great experience at L’Orangerie. It’s wonderful to know that the service and the Harira soup left a lasting impression on you. We look forward to welcoming you back and hope your next visit will be just as enjoyable. Warm regards,

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Other web-users rate our hotel

  • 673 reviews 9.4/10 Location
  • 745 reviews 8.1/10 Room
  • 2,505 reviews 9.1/10 Service
  • 9 reviews 8.5/10 WiFi
  • 606 reviews 8.9/10 Food
  • 599 reviews 9.4/10 Vibe
  • 471 reviews 9.5/10 Breakfast
  • 303 reviews 7.2/10 Comfort

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