Sofitel Marrakech Palais Imperial & Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 2,277 reviews

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Description

Hotel extras

  • Rooms and suites with views of the Atlas Mountains, pools or gardens

  • Free So Lounge access for hotel residents excluding weekends/special events

  • Outdoor area: Gardens, riads and beds around swimming pools; pool butler

  • Kids' Suite and kids' pool to entertain children aged 4 to 12.

  • 15 mins from the airport, 10 mins from Jemaa El-Fnaa and the modern city

Our accommodation(s)

Hotel location

Sofitel Marrakech Palais Imperial & Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 MARRAKECH
Morocco

GPS:31.62175, -8.002805

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,277 reviews

TripAdvisor Rating  4.4/5  9,828 reviews

True 5 star experience

TripAdvisor rating 5.0/5

Jolu980 TripAdvisor review

We stayed for 5 nights to celebrate a birthday, and our experience at Sofitel Marrakech Palais Imperial & Spa was absolutely wonderful. The hotel is stunning, with beautifully maintained grounds and exceptionally high cleanliness standards. Our room was spacious, spotless, and very comfortable. The staff were truly outstanding—warm, attentive, and nothing was ever too much trouble. Breakfast was delicious, with friendly and professional service every morning. Special thanks to Setbi Hicham, Raouia Hamamsi Jamal, Kina Hamza, and Ikhder Ayoub for making our stay feel extra special. The location is perfect for couples, just a 15-minute walk to the Medina and around 20 minutes to Gueliz. With plenty of nearby restaurants, bars, and casinos, plus a strong police presence, the whole area felt very safe. Overall, this hotel exceeded all expectations. A luxurious, relaxing, and perfectly located property with outstanding service—We wouldn’t hesitate to return and highly recommend it to anyone visiting Marrakesh.

Great place

TripAdvisor rating 5.0/5

535jeffreym TripAdvisor review

Oussama Palais darkum perfect hospitality and great place! Good staff good hotel and like staying here everyone is friendly

Dear Mr Jeffrey, Thank you very much for your kind feedback. We are delighted to read that you enjoyed your stay and appreciated the hospitality at Palais Darkum, as well as the friendliness of our team. Your positive comments about the hotel and our staff are truly encouraging and will be shared with the team. We look forward to welcoming you back for another pleasant stay at Sofitel Marrakech Palais Imperial & Spa. Warm regards, Ikram Jarid Director of Operations

Luxury in a Magnificent Setting

TripAdvisor rating 5.0/5

emansouri TripAdvisor review

My girlfriend and I spent 2 nights at this hotel in early December 2025. It far exceeded my expectations. We had a suite, with a view of the gardens, that was luxurious and very spacious. The food at the hotel was exceptional. And there were so many friendly staff members who got to know us by name even though we were only there for 2 nights. Particularly impressive were the front staff Mostafa and Ahmed. They were extremely knowledgeable and helpful in helping plan our daily activities for each of the 2 days. It is extremely convenient just a short distance from the airport. The atmosphere of the hotel is very fancy yet welcoming and comfortable at the same time. I found the cost actually below what I'd expect for a property of this quality. I highly recommend this property.

Dear Mr Emansouri, Thank you very much for taking the time to share such a wonderful review following your stay with us. We are truly delighted to read that your experience exceeded your expectations and that you enjoyed the comfort and spaciousness of your suite, the quality of our culinary offerings, and the elegant yet welcoming atmosphere of the hotel. Your kind words about our team are especially appreciated. Mostafa and Ahmed will be thrilled to know that their knowledge, attentiveness, and support in planning your daily activities made a positive impression during your stay. Providing personalized and memorable service, even over a short visit, is something we take great pride in. We are also pleased that you found our location convenient and felt that the experience offered excellent value for the level of quality provided. Thank you once again for your high recommendation. We very much hope to have the pleasure of welcoming you and your girlfriend back to Sofitel Marrakech in the near future. Warm regards, Ikram Jarid Director of Operations

Overall ok

TripAdvisor rating 4.0/5

Samy145 TripAdvisor review

Sofitel Marrakech Palais Imperial & Spa is a good hotel with beautiful surroundings and a comfortable stay. The overall experience was pleasant, though the service fell a bit short of expectations. The staff were generally okay, but a late-night request for coffee was met with a minimum order requirement, which felt inconvenient for a hotel of this level. Overall, it was an okay stay—good property, but service could be more guest-friendly.

Dear Mr Samy, Thank you for taking the time to share your feedback following your stay with us. We are pleased to know that you appreciated the setting and overall comfort of our property. We also take note of your remarks regarding the level of service, which have been shared with the relevant teams as part of our continuous improvement efforts. We hope to have the opportunity to welcome you again and provide you with an experience that fully meets your expectations. The team of Sofitel Marrakech Palais Imperial & Spa

Customer review rating 5.0/5

Chabot N. Couples - Confirmed reviews ALL

What a pleasure to be here in Marrakech It's rare to find such a level of service, kindness, and smiles from the reception staff to the efficient fitness center, bar, and restaurants. Special thanks to sports instructors Abdesadek and Setbi Hicham.

Dear Ms N. Chabot, Thank you for your kind words regarding our exemplary service. It brings us great joy to know that our staff, including the sports instructors, contributed positively to your experience. We look forward to welcoming you back to Sofitel Marrakech Palais Imperial & Spa in the future. Ikram Jarid Directrice des Opérations/Director of Operations

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Other web-users rate our hotel

  • 1,069 reviews 9.4/10 Location
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  • 4,602 reviews 9.1/10 Service
  • 19 reviews 7.6/10 WiFi
  • 1,128 reviews 9.3/10 Vibe
  • 980 reviews 8.7/10 Food
  • 962 reviews 9.6/10 Breakfast
  • 640 reviews 8.6/10 Pool

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