ibis Winterthur City 2 stars

Customer review rating (ALL Rating) 4.3/5 603 reviews

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Description

Hotel extras

  • Complimentary WiFi throughout the hotel

  • Close to downtown

  • Easy freeway access

  • Bus stop close to the hotel

  • Shopping facilities nearby

Our accommodation(s)

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Hotel location

ibis Winterthur City

Bruehlbergstrasse 7
8400 WINTERTHUR
Switzerland

GPS:47.495864, 8.711944

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  603 reviews

Customer review rating 4.5/5

Stephanie N. Friends - Confirmed reviews ALL

Comfortable room and beds. Only one complaint: the bathroom light switch (outside the bathroom) shines so bright when off and illuminates the room. We had to leave the bathroom light on. :(

Dear Ms. N., Thank you for the time taken to share your experience of staying with us. We are delighted that your experience at ibis Winterthur City met your expectations. It is wonderful that you found comfort in your room and enjoyed our signature Sweet Beds. Still, we regret any inconvenience caused by the bathroom design. Your feedback helps us refine guest comfort, and we’ll explore ways to balance functionality with sustainability. Finally, we appreciate your loyalty as a Classic member and your high recommendation score. Your trust motivates us to maintain our standards. We hope to have the pleasure of seeing you again in the future. Kind regards, Shohrat Öztürk, Front office Manager

Customer review rating 4.5/5

Christel O. Couples - Confirmed reviews ALL

Very good- as usual

Dear Ms. O., Thank you for taking the time to provide us with your feedback. We are delighted to hear you enjoyed another seamless experience at ibis Winterthur City. Your loyalty as a valued ALL Silver member means a great deal to our team. We particularly appreciate your perfect recommendation scores - they highlight how much you value our efficient booking system and the consistent comfort we strive to provide every guest. Thank you for choosing to book directly through our website, which allows us to maintain the high standards you expect. Your continued trust in our services inspires us to keep delivering memorable stays for couples and all our guests. The entire team really hopes we can welcome you back on a future occasion. Kindest regards, Shohrat Öztürk, Front office Manager

Customer review rating 1.5/5

Jame R. Business - Confirmed reviews ALL

On arrival hotel reception had no record of my booking even though I had all the correct references. Took 30mins to solve. Room was opened and burst into by staff at5am saying alarms had gone off. There was no note of alarm in the room, but seems steam from a normal shower had activated. I then had 2 staff members exploring my room whilst I was still undressed

Dear Mr. R., Thank you for taking the time to share detailed feedback on your recent stay with us. We are glad to learn that you found the cleanliness of our hotel and the quality of the internet to your satisfaction during your business trip. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Your feedback regarding the reservation process, check-in, and the professionalism of our team during early morning disturbances has been noted with care. We understand how such issues can negatively impact your impression of our hotel and regret any inconvenience you experienced. On a positive note, we are pleased that you appreciated our efforts towards sustainability, which is a significant focus at ibis Winterthur City. Your recognition of our environmental initiatives means a great deal to us. We hope that you will allow us the opportunity to provide a more enjoyable experience on a future visit. Kindest regards, Shohrat Öztürk, Front office Manager

Customer review rating 5.0/5

S. T. S. T. Solo - Confirmed reviews ALL

The staff at reception (notably, Lea) were extremely friendly and moreover helpful, explaining to me the Winterthur transport system and that I could cancel and rebook my SBB ticket so that my bus from Loki could be included. Hospitality is in the details

Dear Mr. S. T. S. , Thank you for taking the time to share your feedback. We are thrilled to hear that your experience with us reflects the vibrant hospitality we strive to offer. Lea and our reception team are delighted to know their guidance on the Winterthur transport system and SBB ticket adjustments made your stay smoother. We always aim to provide support that enhances your travel plans. That said, we regret any hesitation caused by the booking process. Our direct lines are designed to offer convenience, and we appreciate your trust in handling details securely through Lea. Guest privacy and security are fundamental to our operations. Finally, we are glad you valued the attentive service during your single stay. Your recognition of our team’s efforts motivates us to continue refining every aspect of your visit. We look forward to having the opportunity to welcome you back in the future. Best wishes, Shohrat Öztürk, Front office Manager

Customer review rating 5.0/5

Ragip F. Solo - Confirmed reviews ALL

Super

Sehr geehrter Herr F., Wir bedanken uns für Ihre Bewertung. Es freut uns sehr, dass Sie einen rundum gelungenen Aufenthalt bei uns hatten. Wir sind dankbar für Ihr positives Feedback zu unserem Team und dem ALL Accor Loyalty-Programm. Besonders schätzen wir, dass Sie unsere Bemühungen um einen angenehmen Service wertschätzen. Gerne weisen wir auf unsere verkehrsgünstige Lage hin, von der aus unsere Gäste schnell die Winterthurer Innenstadt und das Technorama erreichen. Hoffentlich hatten Sie eine gute Heimreise und besuchen uns auch in der Zukunft wieder. Mit freundlichen Grüßen Shohrat Öztürk, Front office Manager

Other web-users rate our hotel

  • 177 reviews 8.5/10 Location
  • 305 reviews 5.1/10 Room
  • 220 reviews 8/10 Service
  • 179 reviews 4.2/10 Comfort
  • 136 reviews 5.3/10 Cleanliness
  • 99 reviews 6.1/10 Breakfast
  • 66 reviews 4.1/10 Value
  • 30 reviews 3.6/10 Amenities

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