ibis Winterthur City 2 stars

Customer review rating (ALL Rating) 4.3/5 672 reviews

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Description

Hotel extras

  • Complimentary WiFi throughout the hotel

  • Close to downtown

  • Easy freeway access

  • Bus stop close to the hotel

  • Shopping facilities nearby

Our accommodation(s)

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Hotel location

ibis Winterthur City

Brühlbergstrasse 7
8400 WINTERTHUR
Switzerland

GPS:47.495864, 8.711944

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  672 reviews

TripAdvisor Rating  3.5/5  406 reviews

Comfy stay with technical issues

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Typically my stay at ibis Winterthur is fine. But this week, the Internet connection didn't work for two days, one evening was with cold water only and the rest of the week the temperature was fluctuating. Also no coffee machine in the room. I don't know what is the secret key for getting one. Otherwise clean and quiet room as usually.

Dear Guest, Thank you for taking the time to review your stay. We are glad to hear that the cleanliness and tranquility of your room met your expectations, reflecting our dedication to providing a comfortable environment. However, we regret to hear about the challenges you faced with the internet connectivity and the water temperature inconsistency. While technical issues can occasionally occur despite our best efforts, please know that our team is committed to resolving such matters promptly to ensure guest satisfaction. Concerning the coffee machine, we understand the convenience it would offer and will consider this suggestion as we strive to enhance our guest experience. We also acknowledge that the pricing felt high for the week; our rates can fluctuate based on various factors, but we always aim to offer competitive pricing. Your comments on the helpfulness of our staff are heartening, and we are grateful for your recognition of their efforts to assist despite the technical issues encountered. Rest assured, we will share your kind words with the entire team as a testament to their commitment to guest service. We are hoping to welcome you back in the future. All the best. Sigurd Gilbert, Front Office Heartist

what a (negative) change

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

last year I stay frequentely at this hotel, my previous stay before this was in December 2023. In 3 months, windows in the rooms can no longer be open, the room had a terrible smell (no wonder if the window cannot be opened), the room temperature was high. The shower did not properly function, water came out too hot or too cold, the pipe was not well in place.

Dear Mr Z., Many thanks for having taken the time to review your stay. We regret to hear that your experience did not match the high standards we strive to uphold. Your comfort is of utmost importance, and we are genuinely concerned about the issues you faced with the room's smell and temperature. While our windows are fitted with double glazing to ensure a peaceful environment, we understand that the inability to open them may have contributed to your discomfort. We are also disappointed to learn that the shower in your room did not function correctly, and we empathize with the inconvenience this caused. We take great pride in the cleanliness of our rooms, and it's disheartening to know that the smell in the room impacted your perception of its cleanliness. Please rest assured that we maintain rigorous hygiene standards in line with the ALLSAFE Accor Hotels protocols. We are glad, however, that you found our team to be helpful and that our app met your expectations, enhancing your experience with its functionality. As a valued Gold member of ALL – Accor Live Limitless, we certainly understand your expectations for recognition and a seamless stay. Your satisfaction with the welcome drink is appreciated, and we take note of your preference for a quieter room location in future stays. We will certainly keep your feedback in mind to ensure we continue to create memorable experiences for all our guests. We hope to welcome you back again soon. Best wishes,

Friendly and good value for money

Customer review rating 4.5/5

Mikael Solo - Confirmed reviews ALL

Even though situated a bit on the side, the staff was friendly, the room quiet and bed was good. The only small thing would be that the placement of the electric outputs was a bit difficult to use when wanting to charge something bedside.

Dear Mr L., Many thanks for having taken the time to review your stay. We're delighted to hear that you found our team friendly and your room quiet, ensuring a restful stay. It's also great to know that our bed quality met your expectations, providing you with comfort during your time at our hotel. While we regret to hear about the inconvenience with the placement of the electric outlets, we appreciate you highlighting this point. Regarding your experience with the late checkout, we strive to make every process seamless and apologize for any inconvenience with the key renewal. Rest assured that our team is dedicated to providing a hassle-free stay, and your feedback helps us to improve our services. We hope to welcome you back. Best wishes, Sigurd Gilbert, Front Office Heartist

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

It was OK as usual. Only thing that was a bit disturbing was the locked window that could not be opened. Also I would like to have possibility to have a nice dinner at the hotel in the evening.

Dear Guest, Thank you for taking the time to share your review. We're delighted to hear that our team member, who you've mentioned may be the manager, made a significant impact on your satisfaction. It's always encouraging to know that our staff's dedication to service is recognized and appreciated. We do apologize for any inconvenience caused by the windows which are designed to ensure optimal energy efficiency and safety; as such, they are indeed fixed and cannot be opened. However, we'd like to reassure you that all our rooms are equipped with air conditioning, and extra fans are available at reception to ensure your comfort. We understand that having an on-site restaurant would greatly enhance your stay, and while we do not currently offer this amenity, we are surrounded by a variety of dining options to suit your evening meal preferences. We hope that you will return in the future. Best regards, Sigurd Gilbert, Front Office Heartist

Good as usual

Customer review rating 3.5/5

Igi Business - Confirmed reviews ALL

Ok, but the window in room is locked, seems intentionally...

Dear Guest, We would like to thank you for taking the time to leave this review about your recent visit. We're pleased to hear that your stay was generally good as usual. It’s rewarding to know that our team, especially Eleni, made a positive impact on your satisfaction. Our hotel prides itself on the high levels of cleanliness, and we're glad you appreciated this aspect. Regarding the windows in our rooms, they are indeed double-glazed and fixed for safety and noise reduction, to ensure that all of our guests have a restful stay. We understand that some guests prefer windows that open, and we apologize if this caused any inconvenience. please notice that he window can be tilted as per request on the reception As for the speed of the internet connection, we are continually working to improve our services and appreciate your feedback on this matter. Your suggestion for breakfast enhancements is noted, and while we currently offer a diverse continental breakfast, we will consider your preferences for future improvements. We hope to welcome you back. Best wishes, Shohrat Öztürk, Front office Manager

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Other web-users rate our hotel

  • 182 reviews 8.9/10 Location
  • 333 reviews 6/10 Room
  • 245 reviews 8/10 Service
  • 6 reviews 5.6/10 WiFi
  • 178 reviews 4.8/10 Comfort
  • 131 reviews 6.8/10 Cleanliness
  • 128 reviews 5.9/10 Breakfast
  • 35 reviews 4.3/10 Food

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