ibis Winterthur City 2 stars

Customer review rating (ALL Rating) 4.3/5 615 reviews

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Bruehlbergstrasse 7, 8400 WINTERTHUR, Switzerland

Description

Hotel extras

  • Complimentary WiFi throughout the hotel

  • Close to downtown

  • Easy freeway access

  • Bus stop close to the hotel

  • Shopping facilities nearby

Our accommodation(s)

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Hotel location

ibis Winterthur City

Bruehlbergstrasse 7
8400 WINTERTHUR
Switzerland

GPS:47.495864, 8.711944

Telephone
Fax +41 52 264 57 11

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  615 reviews

TripAdvisor Rating  3.7/5  411 reviews

Customer review rating 5.0/5

Francesco V. Business - Confirmed reviews ALL

All simple and good, as usual.

Dear Mr V., Thank you for your kind review of your recent stay at our hotel. We are delighted to hear you enjoyed another seamless stay at ibis Winterthur City. It’s wonderful to know our app made your booking process straightforward and that you could utilize your Silver status benefits during your reservation. Your continued trust in our ALL - Accor Live Limitless program means a lot to us. We appreciate your recommendation and look forward to welcoming you back for future business trips. We look forward to welcoming you back on a future occasion. Best wishes, Shohrat Öztürk, Front office Manager

Customer review rating 0.5/5

Hafiz F. A. Business - Confirmed reviews ALL

I am currently attending a training/workshop at ZHAW University in Zurich, and I chose to stay at your hotel because I have always trusted and patronized the IBIS brand during my travels. I checked in on 07 December 2025, and I would like to mention that both the lady at the reception and the staff in the office were very welcoming and accommodating. Today is my second day at the hotel. I left early in the morning at around 08:25 AM and returned at approximately 9:00 PM. I did not use the shower yesterday. However, when I went to take a shower today, I found a used razor placed on top of the shampoo bottle. I hope you can understand the seriousness of this situation. This is a significant health concern, especially as I am a visitor here and could be exposed to potential infection. After discovering the razor, I went downstairs to report the issue. The staff member at the reception asked me, “Are you from Room 201? What’s going on?” I replied, “What do you mean by what’s going on?” He then said he had heard from the supervisor/manager that I was complaining about the laundry. I explained that I had only informed her and shown her the clothes that came back from the laundry. He responded that he had heard something else was going on. This exchange was quite strange and concerning to me, as it gave the impression of miscommunication or misunderstanding among the staff. I immediately reported the hygiene issue, and the staff member informed me that it has been noted and will be discussed with the manager in the morning. I kindly request that this matter be taken seriously and addressed promptly. I would appreciate feedback on how the hotel intends to ensure such incidents do not occur again and what measures will be taken regarding my current stay.

Dear Mr. F. A., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted that you found our reception and office teams welcoming and accommodating during your check-in process. However, we regret that your stay fell short of your expectations and would like to extend our apologies for any inconvenience. The situation you encountered in the bathroom is completely unacceptable, and we sincerely apologize for this serious oversight. Our housekeeping team maintains strict protocols to ensure such incidents never occur, and your room will be thoroughly inspected and properly sanitized. We also regret the confusion you experienced at reception regarding your previous inquiry about the laundry service, as clear communication is essential to providing excellent hospitality. Finally, we appreciate your continued trust in the ibis brand throughout your travels, which makes these shortcomings all the more disappointing for us. We hope that you will allow us the opportunity to welcome you back in future for a more satisfying experience. Best regards, Shohrat Öztürk, Front office Manager

Customer review rating 4.5/5

Christel O. Families - Confirmed reviews ALL

There was some problems with the booking (probably as I used my newer e-mail address). I wrote an email to the hotel and the booking was made and changed to my old account. Anyway at the hotel, I was a guest at standard level and did not get the welcome drinks. (Does not really matter). However everything was cleared up on the way we left and there is probably no problems next time.

Dear Ms. O., Thank you for taking the time to leave a review of your stay with us. We are delighted to hear about your positive experience at ibis Winterthur City. It’s wonderful to know our team could assist you during checkout. We always aim to provide attentive service that makes departures as smooth as arrivals. That said, we regret any initial confusion regarding your booking details. Our reception team is available around the clock to help guests with account-related matters. Finally, we’re thrilled you plan to visit us again. Our convenient location near Winterthur’s museums and Technorama remains ideal for exploring the city’s cultural offerings. We look forward to welcoming you back on a future occasion. Best regards, Shohrat Öztürk, Front office Manager

Customer review rating 3.5/5

Hans-joerg S. Families - Confirmed reviews ALL

As expected for an Ibis but room for improvement. Breakfast was excellent!

Dear Mr S., Thank you for sharing your experience with us. We appreciate your recognition of our team’s efforts to maintain our hospitality standards throughout your stay. That said, we sincerely regret any inconvenience experienced during your arrival and have reinforced our procedures to ensure smoother transitions between digital and in-person services. Regarding bathroom facilities, we’ve intensified our cleaning protocols to prevent recurrence. We hope you were able to appreciate our strategic location near Winterthur’s business district and cultural attractions during your family visit. We look forward to welcoming you back again for an improved experience. Kind regards, Shohrat Öztürk, Front office Manager

Customer review rating 5.0/5

Karl J. N. Business - Confirmed reviews ALL

Perfect stay, great employees, congratulation!

Dear Mr N., Thank you for such a positive review. It’s wonderful to hear about your positive experience at ibis Winterthur City. We’re delighted our team’s attentive service made your business stay comfortable, particularly noting your kind words about our Breakfast Service colleague. Your recognition of our staff’s efforts and continued loyalty as a Gold member truly motivates us to maintain our standards. We’re equally pleased you’d recommend both our hotel and ALL Accor programme to others, which we consider the highest compliment. It would be a pleasure to welcome you back on a future occasion. Best wishes, Shohrat Öztürk, Front office Manager

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Other web-users rate our hotel

  • 178 reviews 8.7/10 Location
  • 311 reviews 5.3/10 Room
  • 223 reviews 8.2/10 Service
  • 179 reviews 4.1/10 Comfort
  • 129 reviews 4.7/10 Cleanliness
  • 97 reviews 5.5/10 Breakfast
  • 70 reviews 4.3/10 Value
  • 33 reviews 4.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.