ibis Winterthur City 2 stars

Customer review rating (ALL Rating) 4.3/5 673 reviews

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Brühlbergstrasse 7, 8400 WINTERTHUR, Switzerland

Description

Hotel extras

  • Complimentary WiFi throughout the hotel

  • Close to downtown

  • Easy freeway access

  • Bus stop close to the hotel

  • Shopping facilities nearby

Our accommodation(s)

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Hotel location

ibis Winterthur City

Brühlbergstrasse 7
8400 WINTERTHUR
Switzerland

GPS:47.495864, 8.711944

Telephone
Fax +41 52 264 57 11

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  673 reviews

TripAdvisor Rating  3.5/5  408 reviews

Another good stay

Customer review rating 4.5/5

Ian U. Solo - Confirmed reviews ALL

A pleasant stay, nice bedroom with working air conditioning, modest but adequate breakfast offering and clean. Staff friendly enough. 10 min walk from the train station (15 mins journey from Zurich Airport station) or frequent bus service outside to the town centre.

Fantastic

Customer review rating 5.0/5

Anwar H. Business - Confirmed reviews ALL

Fantastic Hotel. Excellent food. Unbeatable attention. Great atmosphere. Very pleasant ambient music. Totally recommended. I recommend taking advice from the professionals in the room. You are sure to have a wonderful experience. Great thanks goes to Shohratt for her great welcoming and professional check-in, we faced a problem upon check-in she takes the responsibility and sorted out for us.

Dear Mr H., Thank you very much for this kind review. We are thrilled to hear that your stay at ibis Winterthur City was exceptional. It is with great pleasure that we learn about your satisfaction with our hotel's service and atmosphere, as well as the professionalism of our staff, particularly the accommodating service provided by Shohratt during your check-in. Furthermore, your commendation of the ambient music and the environment of the hotel is sincerely appreciated. We look forward to a return visit from you in the future. Best wishes, Myriam Schmid, General Manager

Not Recommended

TripAdvisor rating 1.0/5

MG1862 TripAdvisor review

This hotel offers many amenities that at the end they don't provide like Air Conditioning. It was awful we spend three sleepless very hot nights because the AC does not exist. We complained and the receptionist, in a rude way said that it was cold outside, 27°C/81°F, so the AC was not working because the outside temperature was lower that the one the central unit of the AC is programmed to start working. The problem is that the inside temperature of the 'mini' room where we were in was higher than that. It would have been better to sleep outside in the parking lot, which by the way was very expensive. They offered us a fan that we could use or the option to leave the hotel and go to other one that would fit as better. The problem was that it was late in the afternoon, all the nearby hotels were full and this hotel was prepaid, non refundable. I would not recommend this hotel

Dear Guest, Thank you for your review. We are sorry that your stay did not fully meet your expectations. Although our air conditioning system is centralized and adjusted based on external temperatures, we understand that this may not always align with our guests' personal preferences and we sincerely regret any discomfort experienced. Regarding the parking fees, we strive to provide a secure and accessible parking facility, and our charges are set to reflect this. We appreciate your feedback which will be useful as we work to ensure our prices remain competitive. We would like to highlight that ibis Winterthur City is situated in a prime location with quick connections to the city center and various attractions, making it an ideal base for exploring the vibrant surroundings. We aim to ensure our guests receive the best possible service and we hope you might consider staying with us again for an improved experience. Best wishes, Myriam Schmid, General Manager

best service from the staff at the reception

Customer review rating 4.5/5

Dr A. A. Families - Confirmed reviews ALL

very clean, as we expect from the IBIS hotels, excellent breakfast.

Dear Mr A., Thank you for sharing your experience with us. We are gratified to learn that your stay with us met with your expectations in terms of hospitality and cleanliness. We are delighted that you enjoyed the attentiveness of our reception team and the quality of our breakfast offerings. Our team takes pride in ensuring that our guests have a comfortable and enjoyable experience, and your kind words affirm their dedication. However, we understand that the limited availability of converters from Swiss to European standard may have caused you some inconvenience. We appreciate you bringing this to our attention, and we will look into increasing our stock to better cater to the needs of our international guests. Finally, it is wonderful to hear that you found the overall cleanliness of ibis Winterthur City to be up to the high standards we strive to uphold, as we believe that a clean environment is fundamental to a pleasant stay. We are looking forward to welcoming you again. All the best! Myriam Schmid, General Manager

Convenient and comfortable

Customer review rating 4.5/5

Zenne Business - Confirmed reviews ALL

Had a good time! The room was convenient and all necessary items were available, thanks!

Dear Ms. I., Thank you for the time taken to share your experience of staying with us. We're overjoyed to hear that you found the room well-equipped and comfortable, ensuring a convenient stay at our hotel. However, we understand that the wait at reception was less than ideal. We are continuously working to improve our service efficiency and appreciate your patience. Finally, we're glad that the room amenities contributed to an enjoyable experience during your time with us. Our team takes great pride in offering the essentials for our guests' comfort and satisfaction. We hope to welcome you back. Best wishes, Sigurd Gilbert, Front Office Heartist

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Other web-users rate our hotel

  • 182 reviews 8.6/10 Location
  • 344 reviews 5.4/10 Room
  • 246 reviews 8/10 Service
  • 6 reviews 5.6/10 WiFi
  • 192 reviews 3.8/10 Comfort
  • 135 reviews 5.6/10 Cleanliness
  • 127 reviews 6.4/10 Breakfast
  • 39 reviews 4.6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.