Mövenpick Zurich Airport 4 stars

Customer review rating (ALL Rating) 3.7/5 1,684 reviews

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Mövenpick Zurich Airport - Image 1
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Mittelholzerstrasse 8, 8152 ZUERICH-GLATTBRUGG, Switzerland

Description

Hotel extras

  • ALLSAFE and Green Globe Platinum certified hotel

  • Only 5 minutes from the Zurich airport

  • Restaurants, bar and summer terrace

  • Multifunctional meeting rooms

  • Free airport shuttle and 200 parking spaces (at a fee)

Our accommodation(s)

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Hotel location

Mövenpick Zurich Airport

Mittelholzerstrasse 8
8152 ZUERICH-GLATTBRUGG
Switzerland

GPS:47.43932, 8.568669

Telephone
Fax +41 44 808 88 77

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE CHALET

Le Chalet restaurant offers a wide selection of international dishes and seasonal variations. In the summer months, you can enjoy your meal on the large summer terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  1,684 reviews

Customer review rating 4.5/5

Presley K. Couples - Confirmed reviews ALL

It was a one night, but the experience was great, wish could have stayed a bit longer

Dear Presley, We appreciate your thoughtful review. We are delighted your stay with us left such a positive impression. Our team takes pride in maintaining spotless, roomy accommodations for our guests. We’re thrilled you found our location convenient and appreciated the flexibility when adjusting your reservation. As a Classic loyalty member, your continued trust in Mövenpick means a lot to us. It would be our pleasure to have you return on another occasion. Very best wishes, Heinz Krähenbühl, General Manager

Customer review rating 0.5/5

Christophe L. Business - Confirmed reviews ALL

Terrible Experience – Absolutely Never Again As a Platinum member of Accor, I travel frequently and know what to expect from a hotel stay. Unfortunately, this experience was one of the worst I have ever had. From the moment I arrived, it was clear that staff training is severely lacking. The check-in process was disorganized and unprofessional, setting the tone for the entire stay. The hotel itself feels very outdated and poorly maintained, it is in urgent need of renovation and, frankly, a complete change of management. Cleanliness was also a major concern, with standards far below what should be acceptable for this level of property. Everything feels neglected and tired. The situation at breakfast was pure chaos. It was so badly managed that I decided not to even take it, which says everything. I have stayed in this hotel before, and I can confidently say I will never return again. There are far better options available that respect their guests and standards.

Dear Christophe, Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short in some areas. Our team understands the disappointment felt when daily services, team professionalism, maintenance, and member recognition do not live up to what you anticipate from a stay with us. We always aim to ensure every guest feels valued, and we take your comments to heart as we reflect on the atmosphere, the welcome, and the breakfast moments that should be seamless for all our guests. Your insights as a well-travelled Platinum member are important for us to consider as we focus on both the guest journey and loyalty recognition. We hope you will come and stay with us again. Best wishes, Heinz Krähenbühl, General Manager

Customer review rating 4.0/5

Barend C. G. Families - Confirmed reviews ALL

Good overall experience. Hotel needs some updating though.

Dear Barend C., We appreciate your candid feedback; thank you. We’re pleased you found our services satisfactory for your family trip. Your recognition motivates us to maintain our standards while we work on enhancements. That said, we regret the challenges with our booking platform and aspects of your room’s comfort. Our team is reviewing feedback about room facilities to identify improvement opportunities while ensuring existing alternatives like our 24/7 lobby kiosk meet guests’ needs. We’re particularly happy our proximity to Zurich Airport contributed positively to your stay. Our free shuttle service remains available to help guests maximize their travel time during specified hours. We all hope to welcome you back in the future. Best wishes, Heinz Krähenbühl, General Manager

Customer review rating 5.0/5

Emma L. Friends - Confirmed reviews ALL

Checkin and checkout were easy. Breakfast was good. Free shuttle bus is what sealed the deal for us. Drivers were prompt, courteous & helpful with bags.

Dear Emma, Thank you for taking the time to share your thoughts. We are delighted to hear you had such a pleasant stay with us at Mövenpick Hotel Zurich Airport. It’s wonderful that your arrival and departure went smoothly, and that you enjoyed the breakfast offerings. Our team takes pride in providing efficient service and a variety of dining options to start the day right. We’re also thrilled the complimentary shuttle service added convenience to your trip, and that our drivers made your transfers hassle-free with their attentive assistance. The entire team looks forward to seeing you again in the future. Kind regards, Heinz Krähenbühl, General Manager

Customer review rating 2.5/5

Heidi F. Solo - Confirmed reviews ALL

I am extremely disappointed with my recent stay at Mövenpick. This was my first experience in Switzerland hotel, and unfortunately it has left a very negative impression. At check‑in, your staff member asked me to pay 200 CHF (approx. $444 NZD) for the room, despite the official Accor app clearly displaying a promotional rate of 376 NZD. I was told this would be corrected at check‑out and that the difference would be refunded. However, no refund was processed, and no one contacted me after my departure to clarify or correct the situation. This lack of follow‑through makes it difficult to believe this was an innocent mistake. Instead, it appears I was deliberately charged the higher amount. This is completely unacceptable. I expect an immediate explanation for why I was charged above the confirmed app rate, and I expect the correct refund to be issued without delay. Mövenpick is a global brand, this level of negligence and disregard for guests is shocking.

Dear Heidi, Thank you for taking the time to share your feedback with us. We sincerely apologize that your stay did not meet your expectations. We regret the shortcomings in room maintenance and housekeeping standards you experienced. Your comments about billing procedures and loyalty recognition have been shared with our management team for immediate review. While we continually update our facilities, we acknowledge some areas need more attention. We appreciate your note about our plastic reduction initiatives as part of our Green Globe certification, and we remain committed to sustainable hospitality practices. We are pleased to inform you that we have now reversed the hold on your account as requested. We hope we can provide you with an improved stay in the future. Kind regards, Heinz Krähenbühl, General Manager

Other web-users rate our hotel

  • 1,617 reviews 8.7/10 Location
  • 2,232 reviews 4.6/10 Room
  • 1,921 reviews 7.1/10 Service
  • 55 reviews 5.2/10 WiFi
  • 1,127 reviews 4.8/10 Comfort
  • 794 reviews 3.9/10 Cleanliness
  • 735 reviews 7.1/10 Value
  • 517 reviews 2.9/10 Vibe

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