Mövenpick Zurich Airport 4 stars

Customer review rating (ALL Rating) 3.9/5 1,307 reviews

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Mittelholzerstrasse 8, 8152 ZUERICH-GLATTBRUGG, Switzerland

Description

Hotel extras

  • ALLSAFE and Green Globe Platinum certified hotel

  • Only 5 minutes from the Zurich airport

  • Restaurants, bar and summer terrace

  • Multifunctional meeting rooms

  • Free airport shuttle and 200 parking spaces (at a fee)

Our accommodation(s)

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Hotel location

Mövenpick Zurich Airport

Mittelholzerstrasse 8
8152 ZUERICH-GLATTBRUGG
Switzerland

GPS:47.43932, 8.568669

Telephone
Fax +41 44 808 88 77

Hotel services

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On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE CHALET

Le Chalet restaurant offers a wide selection of international dishes and seasonal variations. In the summer months, you can enjoy your meal on the large summer terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,307 reviews

TripAdvisor Rating  4.0/5  2,490 reviews

Run Down Hotel from 1973 Owned by a Famous Finacial Institution, Badly Managed

TripAdvisor rating 1.0/5

Markus M TripAdvisor review

Upon timely arrival there was no free room I was told. After some waiting I was given room 816 (they said "upgraded"), which is adjacent to the room 814 depicted. Room 814 was being sanitized by means of heat, which means that the adjacent wall between the rooms were hot like a heating. Despite trying to cool down my room with the temperature regulator hotel staff late night had to emergency-open a usually permanently shut window so that some fresh air could enter to what felt like an oven. This on the other hand meant that light and noise were accompanying me the whole night. And only after hours was the room temperature ok. I couldn't close an eye until I went to the airport early in the morning. In addition, when senior staff interrupt customer reception interaction for a private conversation you wait for it to end. QR codes in the rooms don't work. Shuttle schedule only upon request available at the reception, nowhere else to be found where one would look for it. Shuttle driver not fluent of any language I speak (DE, EN, FR, ES for example). This was my second stay. During my first I had security related incident but did not suffer from any loss or harm because I was inside my room. I am Swiss citizen who grew up relatively close, so there is no cultural misunderstanding and there was no language issue in play either. The issue simply is profit at the cost before service / quality. Even though I own some shares of the parent company of Mövenpick Hotel Zürich Airport, there is little I can do. If it were for me I would be happy with a smaller dividend if the necessary investments in the property were made. Bottom Line: A run down hotel with 4 stars which I would give 2 stars for a quality and service, and the lack of any modern access control for both inside and outside

Customer review rating 3.0/5

Katharina S. Business - Confirmed reviews ALL

Es la segunda vez que me alojo en este hotel con el mismo motivo. Coger un vuelo pronto por la mañana. La primera vez el personal de recepción y del Restaurante fueron super amables y profesionales. Mi unico pero es que en el pasillo olía un poco raro y la habitación es algo anticuada. La segunda vez el personal ha sido de menos ayuda. Quería hacer el pago de la factura etc la misma noche que llegue pero la recepcionista no tenia muchas ganas y me dijo que no podia que había que hacerlo por la mañana... En la habitación no funcionaba bien la ventilación. Olía muy raro y ademas había como humedad. Apague el aparato y abrí la ventana pero como la autovía esta al lado no se puede dormir con la ventana abierta. Por la mañana no llego el autobús a la hora que tenia que llegar y tuve que salir 20 minutos más tarde. tenia tiempo pero si lo se me quedo 15 min mas en la cama. El hotel no se hace responsable. Creo que esa politica no esta bien ya que al fin al cabo mucha gente se aloja con este proposito y al final si no hay ninguna seguridad uno optara por otras opciones mas seguras. Deberian ofrecer este servicio por parte del hotel. En general creo que el hotel necesita urgentemente una renovacion.

Estimada Katharina, Nos complace recibir sus comentarios sobre su reciente estancia con nosotros. Apreciamos que destaque la cortesía y profesionalismo que experimentó con nuestro personal tanto en recepción como en el restaurante, aspectos que reflejan nuestro compromiso con la calidad del servicio. También nos alegra saber que la conexión Wi-Fi y la ubicación cercana al aeropuerto han sido satisfactorias para sus necesidades. Sin embargo, tomamos nota de sus observaciones en cuanto al estado de las habitaciones y la ventilación. Nuestras habitaciones cuentan con sistemas de aire acondicionado de control individual y ventiladores adicionales para el confort de nuestros huéspedes, y el mantenimiento se realiza con regularidad para garantizar un ambiente adecuado. En relación al servicio de traslado, ofrecemos un servicio gratuito de lanzadera entre el aeropuerto y el hotel en horarios específicos, y comprendemos que esta organización puede no ajustarse a todas las expectativas individuales, por lo que agradecemos sus comentarios para analizar futuras mejoras. Asimismo, lamentamos que la sensación en los pasillos haya sido menos agradable durante su visita. Finalmente, reconocemos el valor que otorga a la ubicación del hotel, que facilitan la proximidad con el aeropuerto, y el ambiente tranquilo que procuramos para todos los huéspedes. Esperamos que estas fortalezas contribuyan a que considere regresar para disfrutar de una experiencia aún mejor en el futuro. Esperamos tener la oportunidad de recibirla nuevamente y ofrecerle una estancia más satisfactoria, Reciba un cordial saludo, Heinz Krähenbühl, General Manager

Customer review rating 3.5/5

Hans-peter W. Couples - Confirmed reviews ALL

Freundlichkeit a Reception war freundlich. Zimmer etwas in das alter gekommen, aber sehr sauber und alles in guetem Zustand. Negativ war der Service im Rest. Chalet. Lange gewartet und bis auf den jungen blonden waren alle unfreundlich. Er selber wusste kaum wie mann eine Weinflasche öffnet.

Sehr geehrter Herr W., Vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben. Es freut uns sehr, dass Sie die zentrale Lage unseres Hotels in unmittelbarer Nähe zum Flughafen sowie die Freundlichkeit unseres Rezeptionsteams positiv hervorgehoben haben. Unsere 305 geräumigen Zimmer mit individuell regulierbarer Klimaanlage und täglicher Reinigung sollen stets einen gepflegten Aufenthalt garantieren. Ihre Rückmeldung zum Service im Restaurant Chalet nehmen wir ernst. Unser Team wird regelmäßig geschult, um den hohen gastronomischen Standards gerecht zu werden – dieser Vorfall entspricht nicht unserer üblichen Qualität. Besonders erfreut es uns, dass Sie unsere nachhaltigen Initiativen wie die 100% Windenergie-Nutzung und Green Globe Platinum-Zertifizierung zu schätzen wussten. Die gute Anbindung an öffentliche Verkehrsmittel und die kostenlose Flughafen-Shuttle ermöglichen unseren Gästen weiterhin flexible Mobilität. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Heinz Krähenbühl, General Manager

Look Elsewhere

TripAdvisor rating 2.0/5

Nancy A TripAdvisor review

This hotel is sorely outdated and not up to any standard in my opinion. We were booked for a premium king, but the bed was NOT a king and the staff just basically shrugged it off, saying that is how the hotel room is ranked in their system. The place smells musty and they try to cover it with scented "cleaning" products. Our room did not feel clean at all, rather as though a cursory wipe down missed many details, such as grimy fingerprints on the glass bathroom door. We were told the shuttle from the airport runs every 15 minutes, but they did not mention the driver takes an afternoon break, so waited over an hour for a pickup. Overall not a great experience and I suggest anyone staying at the airport explore other options.

Dear Nancy, Thank you for sharing your feedback with us. We are sorry your stay did not fully meet your expectations. Our Premium King rooms are designed with king-size beds, and we regret any oversight in addressing your concern during your visit. Regarding the shuttle service, we operate complimentary transfers between 04:00–12:00 and 16:00–23:30, and we will reinforce clearer communication of these schedules. Our housekeeping team follows rigorous daily protocols, and we will review your observations to ensure our standards are consistently upheld. We hope to have the opportunity to welcome you back for an improved experience, Best regards, Heinz Krähenbühl, General Manager

Customer review rating 0.5/5

Claude A. S. Couples - Confirmed reviews ALL

eher teurer aufenthalt. Die Preis-Leistung stimmt für mich nicht. Die Räumlichkeiten sind in die Jahre gekommen, verbraucht und leider auch nicht sehr sauber gehalten.

Sehr geehrte Frau S., Vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben. Wir bedauern, dass Ihr Aufenthalt nicht ganz Ihren Erwartungen entsprochen hat. Unser Hotel kombiniert klassische Architektur mit modernen Komfortelementen und legt besonderen Wert auf eine nachhaltige Betriebsführung als Green Globe-zertifiziertes Haus. Die tägliche Reinigung unserer Zimmer hat für uns höchste Priorität - Ihr Hinweis gibt uns Anlass, unsere Standards kritisch zu überprüfen. Wir schätzen Ihr Feedback zur Preisgestaltung und werden es in unsere kontinuierlichen Optimierungsbemühungen einbeziehen. Unser Team steht jederzeit gerne bereit, um individuelle Wünsche unserer Gäste direkt vor Ort zu klären. Wir hoffen auf die Möglichkeit, Sie bei einem zukünftigen Aufenthalt von unserer gewohnten Qualität überzeugen zu dürfen. Mit freundlichen Grüßen, Bastian Mantey, General Manager

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Other web-users rate our hotel

  • 1,303 reviews 8.8/10 Location
  • 1,693 reviews 4.8/10 Room
  • 1,498 reviews 7.4/10 Service
  • 22 reviews 4.2/10 WiFi
  • 957 reviews 4.6/10 Comfort
  • 559 reviews 4.7/10 Cleanliness
  • 345 reviews 3.6/10 Vibe
  • 287 reviews 7.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.