Mövenpick Zurich Airport 4 stars

Customer review rating (ALL Rating) 3.8/5 1,581 reviews

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Description

Hotel extras

  • ALLSAFE and Green Globe Platinum certified hotel

  • Only 5 minutes from the Zurich airport

  • Restaurants, bar and summer terrace

  • Multifunctional meeting rooms

  • Free airport shuttle and 200 parking spaces (at a fee)

Our accommodation(s)

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Hotel location

Mövenpick Zurich Airport

Mittelholzerstrasse 8
8152 ZUERICH-GLATTBRUGG
Switzerland

GPS:47.43932, 8.568669

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE CHALET

Le Chalet restaurant offers a wide selection of international dishes and seasonal variations. In the summer months, you can enjoy your meal on the large summer terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,581 reviews

TripAdvisor Rating  3.9/5  2,530 reviews

Customer review rating 4.0/5

Edward S. Families - Confirmed reviews ALL

The staff is very helpful and the upgraded room very comfortable.

Customer review rating 3.0/5

Swan K. G. Solo - Confirmed reviews ALL

Was given incorrect information at check in , as I asked to use my points and asked to pre-check out , front desk said has to be done at check out and at check out the system automatically checked out overnight thus in the morning I could not use points as it could not be reversed

Dear Swan, Thank you for your understanding and for taking the time to share your feedback with us. We would like to kindly confirm that our Front Office Manager has already responded to your concerns and provided you with full details regarding your upcoming reservation, including the use of your points and the room upgrade arranged for your stay. Please rest assured that your comments have been taken very seriously, and the necessary steps have been implemented to prevent similar situations in the future. Should you require any further assistance or have additional questions prior to your arrival, please do not hesitate to contact us. We truly look forward to welcoming you and ensuring a pleasant and seamless stay with us. Kind regards, Heinz Krähenbühl, General Manager

Customer review rating 0.5/5

Swetlana G. Business - Confirmed reviews ALL

SEE MY GOOGLE REVIEW WITH PICTURES AND FULL STORY. I AM FOR SURE NOT COMING BACK AND LET MY COLLGEUS KNOW HOW BAD MY EXPERIENCE WAS, NO ONE SHOULD GO THROUGH THAT! I CALLED 12 TIMES, TODAY FOR THE NEXT ISSUE + BROCKEN LUGGAGE + TRAUMA + LARS @ STUFF, WORST STAY IN YEARS IN A HOTEL ( I WORK IN SALES AND TRAVEL MONTHLY. )

Dear Swetlana, Thank you for taking the time to share your feedback with us. We sincerely regret that your experience did not meet your expectations, and we are sorry for the frustration this situation has caused. We have discussed your case internally with the team members involved, including the Front Office Manager who spoke with you by phone. After reviewing your reservation, we would like to clarify that you originally booked a Classic Sleep category room on a lower floor. Upon check-in, our reception team provided you with a complimentary upgrade to our Premium King category in an effort to enhance your stay. Regarding the luggage damage during the airport shuttle transfer, the Front Office Manager did speak with you by phone in January and offered to forward your complaint to the shuttle company so they could review the matter and compensate you accordingly. Unfortunately, we did not receive the required follow-up information and photos at that time, which prevented us from proceeding further. We have now contacted the shuttle company again. To continue assisting you with this issue, we would kindly ask you to provide the relevant details and photos of the damaged luggage. Once received, we will be happy to follow up on your behalf. We truly regret the inconvenience you experienced and apologize that your concerns were not resolved to your satisfaction. Your feedback is taken seriously, and it helps us identify areas where we must improve our communication and service. We hope that you will give us another opportunity to provide you with the exceptional service you deserve. Sincerely, Heinz Krähenbühl, General Manager

Customer review rating 2.5/5

Carmen S. D. Families - Confirmed reviews ALL

Personnel was kind, but beds are so uncomfortable (mattress are hard). Couch had rice from another previous guest, when notified in front desk they did not even clean it. The bed sheets were not as clean. I paid about $989 for the stay and the fee was also about $900 (super high even if they give it back 3-5 days after checkout, it should not be so high and nowhere when separting online did I read that was the fee but thanks to my husband he paid it). Also I had no coffee kettle, I had to tell them like 2-3 times in two days they finally brought it to the room and it did not even look week cleaned. I can only recommend it for the staff that are very nice (at least front desk and the guy from the restaurant) also I can recommend the location, you only walk like 3-4min to get to the buses that take you to airport or other places in Zurich like the main Zurich HB station. If they were to changed the mattress to more comfortable ones and be a bit more tidy to make sure everything is well cleaned in the rooms I would give it a 7.5 instead of a 5. The overall place is nice and clean. Maybe it was that room and days in specific where the room service or Housemaid maybe were not as awake, but the mattress NEEDS to be more comfortable. I am more disappointed at the mattress not being comfortable than the rice I found when looking under the couch pillow and the extremely high fees.

Dear Carmen, We thank you for taking the time to share your feedback. We are glad that our team made a positive impression during your stay. Your kind mentions of the front desk and restaurant staff have been noted, and we take pride in their dedication to service. Still, we sincerely apologize that your experience fell short in some areas. We regret the inconvenience caused by the housekeeping oversights and the delayed resolution regarding the coffee kettle. The matter of the fees has been addressed internally to ensure clearer communication. We are reviewing our cleaning protocols to enhance attention to detail. On a positive note, we are pleased our location provided convenient access for your travels. Your recognition of our friendly team is greatly valued, and we hope this aspect of your stay left a favorable impression. We look forward to welcoming you back. Best wishes, Heinz Krähenbühl, General Manager

Customer review rating 4.0/5

Leslie S. Couples - Confirmed reviews ALL

Hotel has a very good free shuttle bus service to and from airport. Room was comfortable but in need of more lighting. The standard lamp was very dull even when turned up to full brightness. The lid on the jug/kettle was not attached to the jug/kettle at all. The whole jug needed to be replaced as it had the potential to be dangerousness pouring from it. I did report this twice.

Dear Leslie, Thank you for the time taken to review your recent visit. We are delighted that you found our complimentary shuttle service convenient for your travels to and from the airport. Your recognition as a Diamond member highlights the value we aim to provide through our loyalty program. That said, we sincerely regret that certain aspects of your experience fell short. Regarding the lighting, our rooms are designed with adjustable fixtures to cater to various preferences, and we will review this to ensure better comfort. We also take note of your comments about the kettle and have addressed this with our housekeeping team to prevent future occurrences. Nonetheless, we are pleased to know your overall stay was satisfactory and hope our central location allowed you to explore Zurich efficiently. Your insights help us enhance our services for all guests. We do hope to be able to welcome you back in the future. Kindest regards, Heinz Krähenbühl, General Manager

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