Mövenpick Zurich Airport 4 stars

Imitially I had problems with my key card and had to go back to the desk to reprogram it (room 805) and when I went back to the room I found it had not been cleaned at all. I had to make another trip downstairs to change to another room. The front desk was very apologetic.

I had a wonderful stay at Movenpick Hotel Zurich Airport. I received a warm welcoming and service during my stay, I was also upgraded to a premium room and its location was great. I would definitely come back and stay again when I come to Zurich next time.

All went well and smoothly.Clean, quiet and close to airport. Airport transfer was efficient, punctual and friendly. I have sent communication to the hotel, without answer to date, that I was double charged for my 1 night triple accommodations. I pre-paid my non-refundable reservation. On reviewing my Credit Card bill I noticed I had been billed (more than originally full pre-paid price!!!) again and to date NO REFUND on this error. ... (a side annoyance... on check-in I was told I was good-to-go and did not owe anything further insuring myself of no delay due to long-check-out lines in the morning.... BUT... in the morning I was asked to pay the local airport tax at the desk. Lucky it was early enough and there was no line...).. it's been 2+ weeks since our stay

Perfect transfer, room big and clean, lovely bar food.

The free airport shuttle is prompt, friendly and helpful. The hotel is well decorated, clean and quite. The restaurant and bar are fabulous. I will definitely return!

Stayed only for one night, so not much to say. Menu a bit basic

Short overnight stay before an early morning flight

The Hotel needs renovation, the room is old and it really looks a bit run down. I didn't have that feeling of a comfortable hotel room but was wondering whether it's safe to touch anything there. The bathroom has some areas where mold is appearing and the bathtub already had this old looking yellow discoloration and didn't look very inviting anymore. Room Service was terrible! I wanted to order in room dining, I called room service several times without anybody picking up the phone. Then I called the front desk to ask for help but they just told me to keep trying in a few minutes. That's what I did, then someone actually picked up the phone but they didn't answer. It seemed that they just took the phone call and let the phone on the counter so it wouldn't ring anymore. I get it, it can get very busy... but a Hotel offering room service has to be prepared for that. After all we are the customers! I have always wanted to stay at a Mövenpick hotel because somehow I thought of Mövenpick as an outstanding brand. Unfortunately after this experience I know that it is just mediocre and I won't repeat that again. It might be a bit harsh but I really expected more from such a famous brand.

Pretty good.

Great

Efficient checking in, lovely staff, room was clean, fresh and comfortable. Very nice hotel and lovely food in the restaurant and all staff, in the bar, reception and restaurant were, without exception, pleasant and couteous.

It is always a good one. The rooms are clean, the restaurant opened late, the breakfast is one of my favorite anywhere i go and well worth the price when there is no room and breakfast offered. This time I lost a neck pillow in the shuttle on my way to SFO and the reception staff kept it for my return after I called. The stay and park package is very attractive.

Three college roommates skiing in Saas-Fee/Zermatt after a 45 year hiatus.

Disappointed that at 0445 we had luke warm showers before beginning our trip...no hot water! A feeble excuse given by reception was that an airline crew had their wake up call at 0520 and would shower at the same time.this was feeble as we attempted to shower much earlier and the crew was a small one and any decent hotel should cope with this. This detracted from what would otherwise been a higher score

All perfect apart from gym that is very old and not really usable