Mövenpick Zurich Airport 4 stars

The bedroom was noisy due to the fact the window rubber seals are old and let the noise from the highway come in the room. This is not so good for a good night... :-(

Home from home!

I was told the airport shuttle would bring me to the hotel. I was not advised about the time the service ceased, although I specifically said I would be arriving late. I waited for the shuttle in vain, eventually I took a taxi to the hotel. The night manager made it very clear that he had no interest whatsoever with the issue. Very disappointing. This was my first time trying the hotel, I usually stay at the Blu Radisson at the airport. Clearly a mistake to try the Movenpick.

Great quality of food and excellent guest oriented service. Perfect location close to the airport. Congratulations to the team for their professionalism.

Room with old furniture, no lighting as should be ,the air condition making noise all night and tap water.The price quality the worst one in Swiss

Price of breakfast too high

the transfer was not present at the scheduled time! not acceptable.

Very nice hotel but old-fashioned rooms

Breakfast was too full of people. But hotel was confortable and quiet.

The young lady that checked us in treated us as if we’re checking in at the Ritz. The rest of the front desk staff was nice. And the experience went down hill from there. One pillow per bed. One single washcloth. No USB plug ins for electronics. Overpriced breakfast buffet. No water in the room (it came with the room) and the batteries for the TV remote were run down. (Housekeeping was very quick to respond both times.) And if you chose to order off of the breakfast menu, you just put your invisible cloak on because you won’t get any service. The drivers for the shuttles to and from the airport were courteous. We would definitely try a different hotel at the airport if we ever returned to Zurich.

Reception staff are real professionals.we had dinner with some friends.,it was very good.we had to wait few mins waiting outside for someone to give attention in spite of early reservation ASA we checked in.Other than that everything was very good. Thanks

Thank you to the staff of Movenpick (Hotel, Restaurant & Shuttle Van).

Bedbugs for a start? We booked a family room, but were mistakenly given the wrong room. That was fine as the problem was quickly corrected. We ended up in Room 334 which was dusty and full of hair, did not have it's amenities stocked and seemed to be some sort of forgotten room. It was disgusting. I asked for a new room, but was told none were available. It just felt unclean. To make matters worse, within 24 hours I came out in clusters of bites all over my body...my research shows a classic case of bedbugs! After 40 years of travelling around the world, staying in all manner of accommodation, that last thing I expected was to come down with my first case of bedbugs in the Movenpick in Zurich! Unbelievable! The staff doesn't care. They have plenty of business through air crews. They seem to have perfected the blank, stone-faced insincere apology. And I understand Zurich is expensive, but 16 CFH for a coffee and 2 hot chocolates for children? Also, be careful of which rooms...some are very close to a main highway and the traffic noise is intense. You'd think they'd have decent window insulation, but as the woman at the front desk kindly explained 'What do you expect, it's an airport hotel?'. Well, the problem wasn't the noise of airplanes. I couldn't hear them over the sound of the traffic. I rarely complain about travel experiences, but this was not a good one. Stay somewhere else in Zurich.

No free parking at hotel or around. Shall be mentioned at voucher. Nobody advice me that Electricity operating inside the room just then you insert access card in the special slot/switch. So, you walk-in in the dark and trying to figure-out why switches doesn't work. Room has door to adjacent room with bad soundproof - voices and conversation were clearly noticed. Even room was booked for 4 person, but pillows, towels and etc. were prepared just for 2 visitors. Serviceman at counterdesk was counted how many coffee cups I took first time (three) and call me down when I returned to grab one more. Complicated parking lot exit system - enter by one card, but exit by another card provided by hotels. Finally after check-out, I wasn't able to exit parking lot with provided card and returned twice to hotel's counter desk for help. On third time, they did open gate manually.

Room was great and get's a 9/10 the reception was bad. the receptionist was not focused, pay hardly any attention, made several mistakes and was not really friendly. Mentioning this at check, I just got an arrogant and rude response! very unpleasant and unfriendly behaviour. Highly unprofessional! This was a clear spoiler for what we hoped would be a pleasant stay :(