Dear Anton, We thank you for taking the time to provide us with your feedback. We are glad you found our location convenient and that the parking right next to the hotel made your arrival smooth. We also appreciate that you felt the hotel served you well for your one-night family stay. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the shortcoming with your payment and are relieved it has been resolved. Our bar closes at 23:00, so we understand you missed your welcome drink due to your late arrival. We also note your concern about the rate difference and encourage you to reach out to our team so we can look into it together. Finally, we are sorry the internet connection felt slow during your visit. Nonetheless, we are pleased that you appreciated our location and that the overall experience was positive enough to earn your recommendation. It would be a pleasure to welcome you back on a future occasion. Kindest regards, Heinz Krähenbühl, General Manager

Dear Leonardo, Thank you for sharing such a valuable review. We are delighted that our staff made a pleasant impression on you and that you found your room comfortable for your journey. Our team truly values making every guest feel welcome, and it is great to hear they contributed positively to your stay. That said, we are sorry that the room décor felt a little dated to you. Our hotel offers a modern style across all accommodations, and our team is always available to help find a room that better suits your taste on a future visit. Nonetheless, we are glad you appreciated the complimentary shuttle service and our ideal location just minutes from Zürich Airport. It is wonderful that our rooms provided all the amenities you needed for this leg of your trip. We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards, Heinz Krähenbühl, General Manager

Dear Francois, Thank you for sharing your thoughts on your recent visit. We are pleased that you found your stay worthwhile when booked at an affordable rate. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Our hotel features modern décor across all 305 rooms, and we offer complimentary airport shuttle service as well as a fitness room and a restaurant with a summer terrace. We understand that the overall feel of the property left you wanting more, and we regret that your arrival and the accommodation itself fell short. Our team is always available on site to address any concerns and help make your time with us more comfortable. Your feedback is valuable, and we take it seriously as we continue to serve guests from around the world. The whole team hope to have the pleasure of seeing you again. Best wishes, Heinz Krähenbühl, General Manager

Dear Muhammad, We appreciate you sharing your comments with us. We are pleased that you found your stay with us to be a good one overall. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the delays you experienced at the front desk and the inconvenience with our transport service. Our free shuttle operates from 04:00 to 12:00 and from 16:00 to 23:30, and we understand how frustrating the wait must have been outside those hours. Our team is always available to help guests find the best alternative during the midday pause. Nonetheless, our hotel is just five minutes from Zurich Airport by car, and the tram offers a quick one-stop connection when the shuttle is not running. We all hope we have the pleasure of seeing you again. Best regards, Heinz Krähenbühl, General Manager

Dear Morten, Guest feedback is important to us, and we appreciate you sharing your impressions of your time at our hotel. We are truly sorry to hear that your stay with us fell short of your expectations on several fronts. Our team strives to offer a comfortable and welcoming environment, and we regret that we did not deliver that during your visit. We have taken note of your comments about the room and the breakfast experience, and we will reflect on them carefully. Our reception is available around the clock to help with any in-room concerns, and we always encourage our guests to reach out so we can address issues promptly. Our breakfast buffet runs from 05:30 to 10:30 on weekdays and until 11:00 on weekends, and our team is trained to assist guests with warmth and efficiency. We are sorry this was not your impression. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Heinz Krähenbühl, General Manager

Dear Huseyin, Thank you for choosing our hotel. We are delighted that you had such a comfortable stay and that our central location suited your family trip so well. Our reception team takes great pride in being polite and helpful, and knowing that Mr. Bilal stood out for you is truly rewarding. We will make sure he receives your thanks. It is also wonderful that you found the booking process on our website so easy. Seamless planning sets the tone for a relaxing visit, and we are glad everything went smoothly for you. Finally, your loyalty as a Classic member means a lot to us, and we are pleased you enjoy the ALL Accor programme so much. We look forward to welcoming you back in the future. All the best, Heinz Krähenbühl, General Manager

Dear Karan, Thank you very much for this kind review. We are delighted that you found your room spacious and comfortable, giving you the space to unwind during your family trip. Our team takes real joy in creating a warm welcome for every guest, and we are thrilled that this came through during your stay. The little brownie for your mother’s 75th birthday was our pleasure, and we are so glad it added a special touch to your celebration. The entire team looks forward to welcoming you back in the future. Best wishes, Heinz Krähenbühl, General Manager

Dear Warner, Thank you for choosing our hotel and for sharing your review. We are pleased that you found our check-in and check-out process efficient and that our breakfast started your day on a good note. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that you found the room warmer than you would have liked and that opening the window brought in some outside disturbance. Our team is always available to assist with the individual climate controls or to provide an extra fan, and we would have been happy to help resolve this during your stay. Nonetheless, we are glad your room felt clean and comfortable, and that our location near the airport proved convenient for your business trip. Thank you again; it would be a pleasure to welcome you back. Best regards, Heinz Krähenbühl, General Manager

Dear Catherine, Thank you for taking the time to review your recent stay. We are delighted that our team made you feel welcome with a quick early check-in and friendly, helpful service throughout your visit. We are also pleased that you appreciated the Air Canada special rates available through all.com. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that you found the room dated and that the carpet was not as clean as it should have been. Our housekeeping team is always available to address any oversight on the spot. We also note your feedback about the curtains and want to mention that all our rooms are fitted with blackout curtains for a restful sleep. Nonetheless, your kind words about our staff truly mean a lot to us. We are glad they contributed positively to your overall experience at our hotel. We do hope to welcome you back on a future occasion. Best wishes, Heinz Krähenbühl, General Manager

Dear Mark, We are delighted that you found our team so beautiful and that they went above and beyond during your stay. Our staff truly enjoy making every guest feel at home, and your words mean the world to us. We hope you were able to appreciate our convenient location, just five minutes from Zurich Airport and a short ride to the city centre. We look forward to seeing you again on your next visit. Best wishes, Heinz Krähenbühl, General Manager

Dear Sylvia, Thank you for taking the time to share your feedback. We are pleased that you found our hotel well located, close to Zurich Airport and convenient for your travels. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret that your loyalty benefits were not extended upon arrival, and we understand how disappointing that must feel after so many years of visiting us. Our team is always available on site to address such oversights immediately. We also note your comments about the restaurant and apologize that the menu did not suit your preferences. Our restaurant offers a broad selection of international and seasonal dishes, and we value your input on this matter. We are equally sorry that your booking experience through the app was less than smooth. Nonetheless, we are grateful for your long-standing loyalty over the past eighteen years. Your continued visits mean a great deal to us. We hope to be able to welcome you back for an improved stay. Kind regards, Heinz Krähenbühl, General Manager

Dear Tino, We thank you for taking the time to provide us with your feedback. We are thrilled that you felt warmly welcomed by our reception and F&B team. Our staff genuinely enjoy helping guests, and it means a lot to us that their efforts left such a positive impression on you. We are also pleased that your room was spotless and in perfect order. Cleanliness is a priority for us, so knowing you found everything just right is very rewarding. We are glad you enjoyed the breakfast spread and the great menu at our restaurant. It is lovely to hear that the bar’s quick service and relaxed atmosphere added to your experience. Finally, we are especially proud that our team went the extra mile to secure a room for you despite the hotel being nearly full. We hope we can welcome you back in the future. Best wishes, Heinz Krähenbühl, General Manager

Dear Michael, Guest feedback is important to us, and we appreciate you sharing your impressions of your time at our hotel. We are truly sorry to hear that several aspects of your stay did not meet your expectations. Our team strives to offer a warm welcome and a well-maintained environment, and we regret that your arrival was delayed beyond our usual check-in time of 3pm. We also apologise for the inconsistent service you encountered from some of our team members. The comfort and upkeep of our rooms are priorities we take seriously, and we are sorry that the cleanliness fell short on this occasion. Our daily housekeeping service is designed to ensure every room meets a high standard, and we will share your remarks with the relevant teams for their attention. We also note your disappointment with the value you felt you received. We offer amenities such as complimentary airport shuttle service and free WiFi, and we are sorry these did not contribute to a more positive impression. We hope you will come and stay with us again. Best wishes, Heinz Krähenbühl, General Manager

Dear Lisa, Thank you for your positive feedback. We are delighted that you found our hotel so convenient for your family trip, just moments from the airport. It is great that our complimentary shuttle made your arrival and departure effortless. Our reception team takes real pride in giving every guest a warm welcome, so knowing they greeted you so well means a lot to us. We are also thrilled that your room felt spacious and that you slept soundly in a comfortable bed. A clean, quiet, and well-sized room is exactly what we want every family to enjoy. It would be our pleasure to have you return on another occasion. Very best wishes, Heinz Krähenbühl, General Manager

Dear Aldis, Thank you very much for your feedback. We are delighted that you found our location convenient and your room spacious. We also truly appreciate your kind words about our reception team. It means a lot to us that they contributed positively to your stay. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that you perceived certain areas as dated and noticed signs of wear. Our hotel is a fully non-smoking property, and we take any report of smoke odour very seriously. Our team is always available on site to address such situations immediately. We also apologise for the confusion regarding our shuttle timetable. Our complimentary airport shuttle runs from 4:00 to 12:00 and from 16:00 to 23:30, and you can find it between Arrivals 1 and 2 without a reservation. Nonetheless, we are glad that overall you enjoyed your time with us and that you would recommend our hotel to others. We hope to welcome you back in the future. All the best, Heinz Krähenbühl, General Manager

Dear Guest, Thank you for sharing this positive rating. We are delighted that you found our location so convenient, especially as a business traveller. Being just five minutes from Zurich Airport with a complimentary shuttle makes a real difference, and we are glad this worked well for your family trip. That said, we are sorry that our service did not fully meet your expectations. We value your perspective and we take such feedback seriously as we strive to deliver attentive and warm hospitality to every guest. Nonetheless, we are pleased that your overall stay was a good one and that you would recommend us. Our team works hard to create a welcoming atmosphere, and knowing you left with a positive impression means a lot. It would be a pleasure to welcome you back on your next trip through Opfikon. Best wishes, Heinz Krähenbühl, General Manager

Dear Trehan, Thank you very much for taking the time to share such detailed feedback about your stay with us. First of all, I am very pleased to read your positive comments about our spacious rooms, breakfast, location and, especially, our restaurant and kitchen team. I will make sure that your kind words are shared with the colleagues concerned. At the same time, I sincerely apologize for the experience you had with our Housekeeping service and the communication between Housekeeping and Front Office. Having to request the same service repeatedly over several days, returning to your room and finding that your requests had not been completed, and then not receiving an appropriate apology or follow-up from our team is simply not the level of service we expect to provide. I can fully understand why this was particularly disappointing after you had even called ahead on the third day to make sure that the room had been attended to. The condition of the room you described including insufficient cleaning and the damaged blanket – is also not acceptable and has been addressed with the responsible team. Regarding the complimentary water, I also understand your frustration with the explanation you received. While our current standard provides complimentary water as a welcome amenity rather than as a daily replenishment, this should have been communicated to you in a much more guest-oriented manner. In the context of the other issues you had already experienced, we certainly could have handled this situation better. Your comment regarding the communication between Front Office and Housekeeping is particularly valuable. Regardless of which internal communication system we use, from a guest perspective the request simply needs to reach the correct department, be completed and followed up. In your case, this clearly did not happen consistently. I am truly sorry that your experience did not reflect the hospitality standards that you rightly expected from us and from an Accor hotel. Your feedback has been discussed internally, as there are several points here where we need to improve both our processes and, importantly, our ownership of guest requests. I hope that despite this disappointing experience, we may have the opportunity to welcome you again and provide you with the level of service you should have received during this stay. Nonetheless, we are glad that your dining experience and the friendliness of our team stood out during your family visit. Your loyalty as an ALL Accor member is greatly valued. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Heinz Krähenbühl, General Manager

Dear Sandra, We really appreciate your feedback. We are delighted that you found our location so convenient for both the airport and public transport. Our team values your appreciation of the comfortable and spacious room, and we are pleased it contributed to a restful stay. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the issue you encountered with the bathroom and have shared your comments with our maintenance team. For future stays, please know our reception is available around the clock to assist with any room concerns. We also understand your wish to use the minibar for personal items, and we would like to mention that our lobby kiosk offers chilled drinks and essentials at any time. The air conditioning can be adjusted individually in each room, and we have additional fans available on request should you need extra cooling. Nonetheless, we are glad you made good use of the shuttle service. It is great that the public transport links worked out even better for your plans, giving you flexibility during your business trip. We hope to see you again in the future. Best wishes, Heinz Krähenbühl, General Manager

Dear Andrew, Thank you for reviewing your visit to our hotel. We are delighted that our team made you feel welcome with their friendly and helpful attitude. It is wonderful to know you found your room comfortable and spotlessly clean, and that your welcome drink met your expectations as a Silver member. That said, we took note of your remark on WiFi security. Our hotel provides free high-speed internet for all guests, and we understand how much peace of mind matters when connecting online. Finally, we are pleased you appreciated our convenient location, just a short walk from the tram stop and only minutes from Zurich Airport. We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards, Heinz Krähenbühl, General Manager