Dear Aldis, Thank you very much for your feedback. We are delighted that you found our location convenient and your room spacious. We also truly appreciate your kind words about our reception team. It means a lot to us that they contributed positively to your stay. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that you perceived certain areas as dated and noticed signs of wear. Our hotel is a fully non-smoking property, and we take any report of smoke odour very seriously. Our team is always available on site to address such situations immediately. We also apologise for the confusion regarding our shuttle timetable. Our complimentary airport shuttle runs from 4:00 to 12:00 and from 16:00 to 23:30, and you can find it between Arrivals 1 and 2 without a reservation. Nonetheless, we are glad that overall you enjoyed your time with us and that you would recommend our hotel to others. We hope to welcome you back in the future. All the best, Heinz Krähenbühl, General Manager

Dear Guest, Thank you for sharing this positive rating. We are delighted that you found our location so convenient, especially as a business traveller. Being just five minutes from Zurich Airport with a complimentary shuttle makes a real difference, and we are glad this worked well for your family trip. That said, we are sorry that our service did not fully meet your expectations. We value your perspective and we take such feedback seriously as we strive to deliver attentive and warm hospitality to every guest. Nonetheless, we are pleased that your overall stay was a good one and that you would recommend us. Our team works hard to create a welcoming atmosphere, and knowing you left with a positive impression means a lot. It would be a pleasure to welcome you back on your next trip through Opfikon. Best wishes, Heinz Krähenbühl, General Manager

Dear Trehan, Thank you very much for taking the time to share such detailed feedback about your stay with us. First of all, I am very pleased to read your positive comments about our spacious rooms, breakfast, location and, especially, our restaurant and kitchen team. I will make sure that your kind words are shared with the colleagues concerned. At the same time, I sincerely apologize for the experience you had with our Housekeeping service and the communication between Housekeeping and Front Office. Having to request the same service repeatedly over several days, returning to your room and finding that your requests had not been completed, and then not receiving an appropriate apology or follow-up from our team is simply not the level of service we expect to provide. I can fully understand why this was particularly disappointing after you had even called ahead on the third day to make sure that the room had been attended to. The condition of the room you described including insufficient cleaning and the damaged blanket – is also not acceptable and has been addressed with the responsible team. Regarding the complimentary water, I also understand your frustration with the explanation you received. While our current standard provides complimentary water as a welcome amenity rather than as a daily replenishment, this should have been communicated to you in a much more guest-oriented manner. In the context of the other issues you had already experienced, we certainly could have handled this situation better. Your comment regarding the communication between Front Office and Housekeeping is particularly valuable. Regardless of which internal communication system we use, from a guest perspective the request simply needs to reach the correct department, be completed and followed up. In your case, this clearly did not happen consistently. I am truly sorry that your experience did not reflect the hospitality standards that you rightly expected from us and from an Accor hotel. Your feedback has been discussed internally, as there are several points here where we need to improve both our processes and, importantly, our ownership of guest requests. I hope that despite this disappointing experience, we may have the opportunity to welcome you again and provide you with the level of service you should have received during this stay. Nonetheless, we are glad that your dining experience and the friendliness of our team stood out during your family visit. Your loyalty as an ALL Accor member is greatly valued. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Heinz Krähenbühl, General Manager

Dear Sandra, We really appreciate your feedback. We are delighted that you found our location so convenient for both the airport and public transport. Our team values your appreciation of the comfortable and spacious room, and we are pleased it contributed to a restful stay. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the issue you encountered with the bathroom and have shared your comments with our maintenance team. For future stays, please know our reception is available around the clock to assist with any room concerns. We also understand your wish to use the minibar for personal items, and we would like to mention that our lobby kiosk offers chilled drinks and essentials at any time. The air conditioning can be adjusted individually in each room, and we have additional fans available on request should you need extra cooling. Nonetheless, we are glad you made good use of the shuttle service. It is great that the public transport links worked out even better for your plans, giving you flexibility during your business trip. We hope to see you again in the future. Best wishes, Heinz Krähenbühl, General Manager

Dear Andrew, Thank you for reviewing your visit to our hotel. We are delighted that our team made you feel welcome with their friendly and helpful attitude. It is wonderful to know you found your room comfortable and spotlessly clean, and that your welcome drink met your expectations as a Silver member. That said, we took note of your remark on WiFi security. Our hotel provides free high-speed internet for all guests, and we understand how much peace of mind matters when connecting online. Finally, we are pleased you appreciated our convenient location, just a short walk from the tram stop and only minutes from Zurich Airport. We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards, Heinz Krähenbühl, General Manager

Dear Yury, Thank you for choosing our hotel and for sharing your review. We are delighted that you found our location convenient and took advantage of the complimentary airport shuttle. Our hotel places great value on making travel connections easy, and it is rewarding to know that this made your overnight stay smoother. We are also pleased that you enjoyed our bar and restaurant, found the lobby welcoming, and felt your room met your needs at a price you valued. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that the bathroom felt a little dated for your taste. Our housekeeping and maintenance teams work hard to keep every space clean and comfortable, and your feedback helps us stay attentive. Nonetheless, we are glad that our hotel served you well for a short overnight stop. The combination of a comfortable room, convenient dining options, and a reliable shuttle is what we strive to deliver for every guest passing through Zurich Airport. We look forward to having the opportunity to welcome you back in the future. Best wishes, Heinz Krähenbühl, General Manager

Dear S., Thank you for this high rating. We are delighted that our location so close to the airport made your stay convenient. Our team takes real pride in offering warm and courteous service, so it means a lot to us that you felt well looked after at every interaction. We are also pleased you found the comfort and facilities exactly what you would expect from us, and that your booking through the Accor ALL App was a smooth experience. It is great to know you value your ALL Silver membership, and we are glad the programme continues to serve you well. We hope to welcome you back in the future. Best wishes, Heinz Krähenbühl, General Manager

Dear Eliyahu, Thank you for reviewing your visit to our hotel. We are pleased that our hotel’s location near Zurich Airport suited your travel plans. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our team works hard to deliver the level of comfort our guests associate with our brand, and we regret that we fell short this time. We have taken note of your observations and will use them to keep improving our services. Nonetheless, we value your Platinum loyalty, and we are glad you chose to stay with us for your family trip. Thank you again; it would be a pleasure to welcome you back. Best regards, Heinz Krähenbühl, General Manager

Dear Elisabeth, We are grateful for the time you took to review your recent visit to our hotel. We are delighted you found our hotel professional, clean, and friendly during your family trip. Our team takes great pride in maintaining high standards of cleanliness and offering a warm welcome to every guest who stays with us. We look forward to welcoming you back on a future trip. Best regards, Heinz Krähenbühl, General Manager

Dear Lukasz, We take your feedback seriously and will use it to improve our services. We are truly sorry to hear that several aspects of your stay did not meet your expectations. We regret that you felt your Platinum status went unrecognised. Our team values every loyal guest, and we are disappointed that we missed the opportunity to make you feel welcomed. We also understand your comments about the in-room amenities and the overall feel of the property. Our hotel offers 305 spacious rooms with modern décor, and our team is always available to assist with any concerns during your stay. We also note your feedback on the accommodation itself. Our different room categories, from Classic to Premium and Suite, provide varied experiences, and we would be happy to help you find the one that best suits your preferences on a future visit. We all do hope to welcome you back in the future for a more enjoyable stay. Best regards, Heinz Krähenbühl, General Manager

Dear Frank, Thank you for your honest feedback. We are delighted that our location worked well for your business trip. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret that you found the room and bathroom in need of refreshing. Our bathrooms feature elegant Carrara marble, and our rooms are designed in a modern style with double-glazed windows and individual air conditioning for your comfort. Nonetheless, we are pleased that you enjoyed the convenience of being just five minutes from Zurich Airport. We hope you will come and stay with us again. Best wishes, Heinz Krähenbühl, General Manager

Dear Mihai B., We appreciate you letting us know about your recent visit. We are pleased that you appreciated our team’s friendliness, the convenience of the shuttle, and the spacious rooms. Knowing these elements contributed positively to your stay means a lot to us. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our team regrets that certain areas, furnishings, and fixtures in your accommodation did not live up to the standards you hoped for. We also apologize that the general upkeep and cleanliness did not meet your preferences, and that you felt the experience was not fully in line with the cost. We value all your observations and will take them into consideration. Nonetheless, we are grateful for your kind words about our staff and shuttle service, as we strive to make every guest feel welcome and comfortable from arrival to departure. We do hope that you will return on another occasion. Best regards, Heinz Krähenbühl, General Manager

Dear Michael, Thank you for reviewing your visit to our hotel. We are glad our team made you feel welcome and took care of your needs. Friendly, thoughtful service is something we truly value, and it is a pleasure to know you experienced this during your time with us. That said, we regret that your room did not meet your expectations for comfort and cleanliness. We always want you to feel at ease in your space, and your feedback will be shared with our team to help us maintain our standards. Nonetheless, it is nice to hear you found our location convenient for public transport. Access to the airport and city is important for many travellers, and we hope this made your stay smoother. We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards, Heinz Krähenbühl, General Manager

Dear Sreedhar, Thank you for choosing our hotel. We sincerely appreciate your thoughtful words about your time with us. Our team is delighted to know that you enjoyed your stay and valued the welcoming gesture of our reception staff. We are grateful you highlighted Bilal’s efforts and that our service left such a positive impression. It also means a lot that you are eager to visit again, and that our loyalty programme added to your satisfaction. The satisfaction you felt during your business trip encourages us to keep providing genuine hospitality. We look forward to seeing you again. Best wishes, Heinz Krähenbühl, General Manager

Dear Thelma, Please accept our sincere thanks for this glowing review. We are absolutely delighted you found our location convenient for your early flight and that our easy-to-find shuttle made your journey smoother. Our team is pleased that your room offered plenty of space and helpful features like a comfy seating area, refreshments, and thoughtful extras. Knowing you had everything you needed, especially as an international traveller, means a lot to us. We are grateful for your kind words about our friendly staff and efficient service at check-in and departure, as well as your positive experience when booking through our app. Being able to host you as a valued Silver member and hearing your strong recommendation encourages us. We are proud you enjoyed your bubbles at the bar and that you’d choose us again. The entire team looks forward to seeing you again in the future. Kind regards, Heinz Krähenbühl, General Manager

Dear Jennifer, Thank you for your positive feedback. We are pleased to hear your stay with us went smoothly from the moment you were picked up at the airport through to check-in. Our team is happy that you found booking with us both via the Accor app and ALL.com easy and convenient. It means a lot that the Front Desk team made a great impression and that your interactions with them stood out during your visit. As a Gold member of our ALL Accor loyalty programme, your satisfaction is especially important to us. We are glad you enjoyed the additional benefits and felt confident recommending the programme after your experience with us. The entire team looks forward to seeing you again in the future. Kind regards, Heinz Krähenbühl, General Manager

Dear Barry, We thank you for taking the time to provide us with your feedback. We are grateful that you valued our team and found the hotel itself to meet your expectations. It means a lot that you took the time to highlight the level of service you experienced. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our team always strives to ensure our communication is clear, and we regret any difficulty you faced with directions to the airport shuttle. Additionally, we are aware that the variety of options in our restaurant did not fully meet your preferences and we appreciate your honesty in pointing this out. On a positive note, we are encouraged to see that overall, your time at our hotel left you with a good impression. Your satisfaction is what motivates us every day, and we truly value your feedback on several aspects of your visit. We all hope to welcome you back in the future. Best wishes, Heinz Krähenbühl, General Manager

Dear Christian, It was a pleasure to receive your kind feedback. We are delighted you enjoyed your stay with us and found our team helpful during your visit. It is great to know you would suggest our hotel to your family and friends, and that the ALL Accor loyalty programme is bringing you value as a member. Your high satisfaction means a lot to our entire team, and we truly appreciate your recommendation. We look forward to welcoming you again. Best wishes, Heinz Krähenbühl, General Manager

Cher David, Nous vous remercions d’avoir pris le temps de rédiger ce commentaire. Cependant, nous sommes sincèrement désolés que certains aspects de votre séjour n’aient pas répondu à vos attentes. Notre équipe regrette que votre expérience dans la chambre n’ait pas été confortable et que la qualité des équipements ait pu être décevante. Nous prenons note de vos impressions afin de mieux comprendre vos besoins en tant qu’hôte et d’offrir un service correspondant à vos exigences lors de prochains séjours. Au plaisir de vous accueillir à nouveau, Heinz Krähenbühl, General Manager