Mövenpick Zurich Airport 4 stars

Customer review rating (ALL Rating) 3.7/5 1,709 reviews

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Description

Hotel extras

  • ALLSAFE and Green Globe Platinum certified hotel

  • Only 5 minutes from the Zurich airport

  • Restaurants, bar and summer terrace

  • Multifunctional meeting rooms

  • Free airport shuttle and 200 parking spaces (at a fee)

Our accommodation(s)

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Hotel location

Mövenpick Zurich Airport

Mittelholzerstrasse 8
8152 ZUERICH-GLATTBRUGG
Switzerland

GPS:47.43932, 8.568669

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE CHALET

Le Chalet restaurant offers a wide selection of international dishes and seasonal variations. In the summer months, you can enjoy your meal on the large summer terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  1,709 reviews

Customer review rating 3.5/5

Chiho M. Business - Confirmed reviews ALL

Your front desk staff helped us ordering Uber with cash payment and saved our day.

Customer review rating 3.0/5

Michael G. Solo - Confirmed reviews ALL

Ideally located as a bed factory near to the airport

Customer review rating 1.0/5

Valentina M. Business - Confirmed reviews ALL

The room was not cleaned properly. Dirty bathroom with hairs from previous person. Full of dust and smelled like it was never ventilated.

Dear Valentina, We appreciate your review and the opportunity to address your feedback. We are truly sorry to hear that some aspects of your stay did not meet your expectations. Our daily housekeeping protocols aim to maintain high standards, and we regret this was not reflected during your visit. Our team is always available to address room concerns immediately through our 24-hour reception. We appreciate your loyalty as a Classic member and will carefully review your feedback regarding the value of your experience. It is our hope that you will allow us the opportunity of providing you with an improved experience in the future. Kind regards, Heinz Krähenbühl, General Manager

Customer review rating 2.0/5

Jochen S. Business - Confirmed reviews ALL

This was the third time I am staying at Movenpick Zurich Airport and it was very disappointing: I checked in past 10pm, no recognition as Platinum member upon check in, getting my welcome drink at the bar: no one manned the bar, there were still 8-10 pax enjoying their drinks- bartender no where to be seen. After 5mins of waiting I decided to check in the restaurant as they were closing down - upon asking if there is no one attending the bar I received a rude answer “I don’t know…” What kind of customer service is this? Anyway back to bar: all of a sudden bartender showed up, no apologies, nothing…however when it was my turn (there was one guest in front of me waiting to be served) the bartender was nice and told me the choices of beer I could opt for for my welcome drink voucher. I grabbed my bottle and went to my room (#928) just to find…no welcome note/amenities at all. Very basic standard room- not even an upgraded room. Since it was late I decided to take a shower and guess what? The shower gel in the shower: empty. Doesn’t housekeeping check? I managed using the soap bar. Next morning down at 6am for bfast: asking the front desk if they could replenish the shower gel in my room - rude answer: there is no one here to do that. Off to breakfast: selection is OK, however the setting of the coffee machine is wrong; for cappuccino or latte the cup overflows each time, worse when pouring into an existing cup which has been emptied - simple solution: reduce the volume of milk a bit to fit into the mugs. Egg station: strange handwritten sign “today no omelette” , ok but the sign was there on the 2md day as well…however the Chef attend to my over easy eggs and brought to my table. After breakfast I did some work and left around 9:30am for a meeting again stopping by receiption to request to refill shower gel and to ask whether Movenpick changed the policy and not to give anymore welcome amenities for their loyal Platinum guests. Answer: you should have received it, sorry. Told them I will be out for 2hrs and deliberately removed the DND sign to give them chance to place the welcome amenity. After coming back: nothing, just the shower gel had been refilled. All in all a very disappointing experience. Will reconsider staying there again.

Dear Jochen, Thank you for taking the time to share details of your recent visit to our hotel. We are truly sorry to hear your stay fell short of expectations. We regret the cleanliness issues in your room and have reinforced our housekeeping protocols. Your feedback about service interactions at reception, the bar, and room preparation has been shared with department heads for staff retraining. We also take your comments about loyalty recognition to heart and are reviewing how we can better honor our Platinum members. We hope you will consider staying with us again in the future. Best regards, Heinz Krähenbühl, General Manager

Customer review rating 4.5/5

Ioannis M. Business - Confirmed reviews ALL

In this new, rather silly trend of self-check-in hotels, questionable-quality rooms, and Airbnb-style platforms, the Mövenpick Hotel remains a real hotel: 24-hour reception with welcoming staff, a large lobby, restaurant, bar, spacious elevators, and big, clean, comfortable rooms. It was my second time staying there, and I will definitely go again.

Dear Ioannis, Thank you for taking the time to share your feedback. We are thrilled you appreciated our commitment to maintaining full-service hospitality standards. Your recognition of our 24-hour reception team, welcoming staff, and spacious facilities like the lobby and elevators means a lot. It’s great to know our restaurant and bar offerings complemented your stay, and that your room provided the comfort and cleanliness we strive to deliver. We look forward to seeing you again. Kind regards, Heinz Krähenbühl, General Manager

Other web-users rate our hotel

  • 1,609 reviews 8.7/10 Location
  • 2,222 reviews 4.6/10 Room
  • 1,923 reviews 7.2/10 Service
  • 56 reviews 4.9/10 WiFi
  • 1,112 reviews 4.8/10 Comfort
  • 803 reviews 3.9/10 Cleanliness
  • 735 reviews 7.1/10 Value
  • 516 reviews 2.9/10 Vibe

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