Dear Ms. R. D. S., Thank you very much for your wonderful feedback and for sharing your experience with us. We are delighted to hear that you enjoyed the comfort of our rooms, our excellent breakfast selection, and our convenient location. It is especially pleasing to know that our team made a positive impression through their attentiveness and friendly service. We truly appreciate your perfect scores and your recommendation of Mövenpick Hotel Budapest Centre for both leisure and business stays. Your kind words are a great motivation for our entire team. We hope to have the pleasure of welcoming you back to Budapest and to our hotel in the future. Kind regards, Ádám Sashalmi Front Office Supervisor Mövenpick Hotel Budapest Centre

Dear Ms. F., Thank you very much for your perfect rating and wonderful feedback. We are delighted to hear that you found your stay easy and convenient, and that you had an amazing experience with us. Your kind words mean a great deal to our entire team. We look forward to welcoming you back to Mövenpick Hotel Budapest Centre in the future. Kind regards, Alexandra Androvics Front Office Supervisor

Dear Mr. H., Thank you very much for your excellent rating and for sharing your kind feedback with us. We are pleased to hear that you appreciated the cleanliness of the hotel, our friendly service, and our central location. It is especially wonderful to know that you enjoyed our breakfast and felt well looked after by our reception team. Your positive comments are greatly appreciated and are a wonderful encouragement to our colleagues. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Budapest Centre for another enjoyable stay. Kind regards, Alexandra Androvics Front Office Supervisor

Dear Ms. H., Thank you sincerely for your wonderful review and for awarding us a perfect score. Your kind words are truly meaningful to our entire team. We are especially touched to hear that our reception colleagues were able to assist you and make your arrival and stay more comfortable when you were not feeling well. We are very glad to know that you recovered quickly and that our team’s support and helpful information contributed to a more pleasant experience. Your kind comments about the smiles and positive attitude of our reception team, even during busy moments, are particularly appreciated. Creating a warm and welcoming atmosphere for our guests is at the heart of what we do, and it is incredibly rewarding to know that this came across during your stay. We are also delighted that you enjoyed the beauty of our hotel, both inside and out, as well as our central location. Thank you for your wonderful recommendation — we would be truly delighted to welcome you back to Mövenpick Hotel Budapest Centre whenever your travels bring you to Budapest again. Kind regards, Alexandra Androvics Front Office Supervisor

Dear Frode H., Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our convenient location and found our team so friendly and helpful. We truly appreciate your recommendation and your kind words. We also take note of your feedback regarding the Wi-Fi and ease of access, and will share it with the relevant team. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Budapest Centre in the future. Kind regards, Nóra Vida Assistant Front Office Manager

Dear Mr. S., Thank you for taking the time to share such detailed and candid feedback following your stay. We are genuinely sorry that several aspects of your experience did not meet your expectations. We particularly regret your disappointment with our fitness facilities. We fully understand that access to a properly equipped gym can be an important part of a business traveller’s routine, and we are sorry that our current facilities did not provide the standard or equipment you were expecting. Your comments regarding the equipment and overall condition of the gym have been shared with the relevant management team for review. We also appreciate your feedback regarding the bedding and the lack of Smart TV functionality in the room. We understand that these amenities can have a significant impact on the overall perception of comfort and value, and your comments are valuable as we continue to evaluate opportunities for improvement. On a more positive note, we are pleased that you found our staff, room, bathroom, and air conditioning satisfactory, and that you considered our breakfast a solid part of your stay. We sincerely regret that your experience has affected your willingness to return or recommend the hotel. Nevertheless, we truly appreciate your honest feedback, and we hope that we may have the opportunity in the future to provide you with an experience that better reflects the standards we strive to achieve. Kind regards, Alexandra Androvics Front Office Supervisor

Dear Mr. L., Thank you for taking the time to share your detailed feedback. We sincerely apologize that several aspects of your stay did not meet the standards you expected from a four-star hotel. We are particularly sorry about the issues with the shower drainage, water pressure, and toilet seat, as well as the cleanliness concerns you experienced in the room. Your comments have been noted and will be shared with the relevant teams for follow-up and improvement. We also appreciate your kind remark about our receptionist and are pleased to know that you found our team friendly despite the communication difficulty. Thank you again for your honest feedback. We hope to have the opportunity to provide you with a much-improved experience should you choose to stay with us again. Kind regards, Nóra Vida Assistant Front Office Manager

Dear Mr. P., Thank you very much for your wonderful feedback and for your rating. We are delighted to hear that you enjoyed your stay, especially your room, our convenient location, and the value for money. We are also pleased to know that Dorka from our Lobby Bar made a positive impression. We will be happy to share your kind words with her. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Budapest Centre on your next visit to Budapest. Kind regards, Nóra Vida Assistant Front Office Manager

Dear Mr. A. V., Thank you for taking the time to share your feedback following your stay at Mövenpick Hotel Budapest Centre. We are delighted to hear that you had a very nice overall experience and that you were satisfied with our accommodation, cleanliness, breakfast, and especially the service provided by our team. Regarding the €100 deposit, I have personally checked the authorization and can confirm that it has been released. We sincerely apologize for the delay and fully understand that having the amount pending several days after your departure may have been frustrating. We also appreciate your feedback regarding the Wi-Fi connection speed. We will share your comments with the relevant team, as we continuously strive to improve our guests' experience. Thank you once again for your recommendation and valuable feedback. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Budapest Centre on your next visit to Budapest. Kind regards, Nóra Vida Assistant Front Office Manager

Dear Mr. S., Thank you for taking the time to share your feedback with us. We are truly sorry that your arrival and waiting time for the room was such a frustrating experience. While our standard check-in time is 3:00 PM, we understand that after arriving at 12:30 PM and being asked to wait, you expected clearer and more proactive communication from our team. We sincerely apologize that we did not keep you properly updated while you were waiting in the lobby. We understand how disappointing it must have been to have to come back to reception yourself to check whether your room was ready. We have discussed your feedback with our Front Office team and reinforced the importance of setting clear expectations regarding room readiness, particularly on busy days, as well as proactively updating guests who are waiting for their rooms. We are also sorry that your interaction with our reception team did not leave you with the welcoming experience we strive to provide. This is certainly not the impression we want our guests to take away from their stay. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the experience you should have received on this occasion. Kind regards, Tamás Kollár Front Office Manager Mövenpick Hotel Budapest Centre

Dear Ms. P., Thank you very much for your wonderful review and for sharing such detailed feedback about your stay with us. We are delighted to hear that you enjoyed our beautiful interior, excellent location, comfortable room and facilities, as well as the warm welcome from our reception team. We are especially pleased that you felt safe and comfortable travelling with your daughter. Your peace of mind is extremely important to us. It is also wonderful to know that you appreciated the cleanliness of the hotel and our efforts towards sustainability. We truly value your thoughtful comments about reducing water consumption and reusing resources. Thank you for your perfect score and for your kind recommendation. We hope to have the pleasure of welcoming you and your daughter back to Mövenpick Hotel Budapest Centre on a future visit to Budapest. Kind regards, Adam Sashalmi Front Office Supervisor Mövenpick Hotel Budapest Centre

Dear Mr. B., Thank you very much for taking the time to share such wonderful feedback about your stay at Mövenpick Hotel Budapest Centre. We are especially delighted to hear that you found our beds exceptionally comfortable and enjoyed the best sleep ever! It is also great to know that you appreciated the cleanliness of your room, our convenient location, and the friendly and respectful service provided by our team. Your kind words are a great encouragement to all of us, and we are very pleased that you would recommend our hotel to others. We hope to have the pleasure of welcoming you back for another comfortable and relaxing stay in Budapest. Kind regards, Adam Sashalmi Front Office Supervisor Mövenpick Hotel Budapest Centre

Dear Ms. R., Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your clean and comfortable room, the beautiful view, and our convenient location. It is also great to know that you were satisfied with our team and the overall experience. We appreciate your comments regarding breakfast and will keep them in mind as we continue to improve our offering. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Budapest Centre in the future. Kind regards, Nóra Vida Assistant Front Office Manager

Dear Ms. P., Thank you for sharing your feedback. We are sorry to hear that the cleanliness of your room did not meet your expectations during your stay. We understand how important regular and thorough housekeeping is for a comfortable stay, and we regret that the room was not serviced to the standard you expected. We also appreciate your comments regarding our team and communication, and will take these points into consideration. We are pleased to see that you enjoyed our breakfast, and we hope to have the opportunity to provide you with a more comfortable experience in the future. Kind regards, Tamás Kollár Front Office Manager

Dear Mr. T., Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our location convenient, the stay comfortable, and that you were satisfied with the cleanliness of the main areas, as well as with the Wi-Fi and check-out experience. We sincerely apologize that the beginning of your stay was not as smooth as it should have been. We understand that having an issue with the air conditioning upon arrival, followed by the need to change rooms, was frustrating. We are nevertheless glad that our team was able to resolve the issue and provide you with an upgraded room. Regarding your luggage, we fully understand your frustration. Our team was following the hotel's security policy concerning luggage storage and receiving luggage for guests who were no longer staying at the hotel. We appreciate, however, that the communication and handling of the situation may have felt unnecessarily complicated from your perspective. We will take your feedback into consideration to ensure that such situations are handled in a more helpful and customer-oriented manner. Thank you again for your honest feedback. We hope to have the opportunity to provide you with a smoother and more positive experience should you choose to stay with us again. Kind regards, Tamás Kollár Front Office Manager

Dear Mr. B., Thank you for sharing your feedback. We are pleased to hear that you appreciated our convenient location and the proximity to public transportation. We are sorry that some aspects of your arrival and departure experience were not as smooth as expected. Regarding the security deposit, we would like to clarify that it is not released immediately at check-out. Our housekeeping team needs to complete the standard room check, including the minibar and the condition of the room, and once everything is confirmed to be in order, the deposit is released later the same day. We also sincerely apologize that the proforma invoice you requested was not sent to you as promised. We understand how important this can be, particularly for a business stay, and regret the inconvenience caused. We appreciate your feedback and will take it into consideration as we continue to improve our service. Kind regards, Tamás Kollár Front Office Manager

Dear Mr. J., Thank you very much for your detailed and thoughtful review. We are delighted to hear that you enjoyed your stay, particularly the spacious and clean rooms and the warm, helpful service from our Reception team. We sincerely apologize that the balcony was not cleaned to the standard you expected, especially regarding the cigarette butt you found. We appreciate you bringing this to our attention and will share your feedback with our Housekeeping team to ensure greater attention to detail. It is wonderful to know that you found your stay to be good value, and we truly appreciate your kind recommendation. We hope to have the pleasure of welcoming you and your partner back to Mövenpick Hotel Budapest Centre in the future. Kind regards, Nóra Vida Assistant Front Office Manager

Dear Mr. M., Thank you very much for taking the time to share your feedback following your recent business stay at Mövenpick Hotel Budapest Centre. We are delighted to hear that, although your stay was short, you found it comfortable and that you were pleased with your room. It is wonderful to know that you particularly enjoyed the comfortable bed, efficient air-conditioning, and the bathroom amenities provided. We are also very pleased to see your excellent ratings for our team, cleanliness, Wi-Fi, and arrival and departure experience. Your 10/10 recommendation is a great compliment and a wonderful motivation for our entire team. As a valued ALL Accor Gold member, we sincerely appreciate your loyalty and are grateful that you continue to choose Accor for your travels. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Budapest Centre on your next visit to Budapest, hopefully for a longer and equally comfortable stay. Kind regards, Nóra Vida Assistant Front Office Manager

Dear Mr. D. C., Thank you very much for taking the time to share your feedback. We are delighted to hear that you appreciated our recently renovated hotel, the high standards of cleanliness, and especially the attentive and pleasant service provided by our team. We also appreciate your comments regarding the location and booking experience. Your feedback is valuable to us and helps us continue improving our guests’ overall experience. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Budapest Centre in the future. Kind regards, Nóra Vida Assistant Front Office Manager