ibis budget Pau Est

The lack of a human being at the reception was disappointing. Accor is a strong enough brand that one would imagine they would be able to afford adequately staffing the hotel. Being greated by the automat at the front door is less than adequate. Now, perhaps this is what should be expected from The Budget level of Ibis hotels, in which case I am wrong to complain, otherwise, having someone staff the reception at least during business hours would be tremendously welcome and helpful. Also, having to pay 50 cents per minute for the privilege to make a reservation over the phone is nothing short of a joke. The reservation should take 2 minutes maximum to make and it took 7.5 minutes for the reservation to be made, it's a scam.

Room was clean

We didn't stay at your hotel the reason is we could not find your hotel because of all the road works we spent an hour looking for it ,we have up because we had been travelling for Ten hours from Spain .So we had to book into another Ibid,we couldn't cancel the booking for you because our phone,we aren't happy people yours Mr And Mrs C.

Its was a good size with all that you can need for a stay. It has a microwave, cafe (paid) and breakfast however it doesnt have a great variaty but it is correct. free parking and supermarkets in the nearby

Veronique is really kind and helpful, and we are always happy to return