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Mercure Pau Palais des Sports Hotel 4 stars

TripAdvisor rating 4.0/5 67 reviews
Mercure Pau Palais des Sports Hotel
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Hotel extras

  • Hotel completely renovated since 2019.

  • Fiber optics

  • Pool and chill-out terrace.

  • Sports channels (Bein Sport) and international channels - RMC

  • Restaurant with fresh, seasonal and organic produce

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (Nearby)
  • Golf course 18 holes (Nearby)
  • Beach and water sports
  • Other sports activities
  • Skiing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Pau Palais des Sports Hotel

106 Avenue de l Europe
64000
pau
france

Tel: +33559842970

Fax: (+33)559845611

Contact email

Check-in from 12h00

Check out up to 12h00

  • CENTRE HOSPITALIER :   1 ET 2 TERMINUS

  • GARE/AEROPORT :   20 EUROPE

  • PAU :   4 PALAIS SPORTS

  • PAU- :   8 HOPITAL

  • By plane

    BIARRITZ PARME At 100km / 62.14 miles

  • By plane

    PAU PYRENEES At 7km / 4.35 miles

  • By plane

    TARBES LOURDES At 35km / 21.75 miles

  • By plane

    TARBES LOURDES At 35km / 21.75 miles

  • By car

    ARTIX At 21km / 13.13 miles

  • By car

    PAU At 0.3km / 0.19 miles

  • By car

    SOUMOULOU At 18km / 11.25 miles

  • By train

    PAU At 7km / 4.35 miles

GPS :43.329243, -0.352751

Our accommodations

Choose one of the various categories available: Standard Rooms, Superior Rooms or Suites overlooking the pool and the Pyrenees mountain range.

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18m²
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 18m²
  • Views: Pool side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 18m²
  • Views: Pool side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Junior Suite

  • Max. number of persons: 2
  • Area: From 35m²
  • Views: Pool side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

LA BASSE COUR

Type of cuisine: Regional

Le Bar de La Basse Cour

Photo non contractuelle / Strictly non binding

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 60 m²

  • Maximum capacity: 40 people

Find out more

Our guest reviews for
Mercure Pau Palais des Sports Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,163 reviews

tripadvisor

TripAdvisor Rating 4.0/5

67 reviews

Top

Customer review rating 4.2/5

L. Business - 25/12/2019 Confirmed reviews ALL

Super accueil super confort super clean

Monsieur L., Je vous remercie pour vos commentaires suite à votre séjour à l'Hôtel Mercure Pau Palais des Sports. C’est avec grand plaisir que je reçois vos compliments. Je ne manquerais pas de partager vos encouragements à toutes nos équipes. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. A bientôt à l'hôtel Mercure Pau Palais des Sports ! Carlos Galban Directeur

The experience has been perfect.

Customer review rating 4.2/5

Andrei S. Business - 14/12/2019 Confirmed reviews ALL

Great conditions, food and overall atmosphere. Well done, will gladly return anytime.

Dear ANDREI S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. Thank you for taking the time to write them ! It is always a pleasure to receive positive feedback. I'm pleased to see that you qualified your experience with the word "perfect". I'll share your comments with my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban Directeur

Top

Customer review rating 4.2/5

L. Couples - 17/11/2019 Confirmed reviews ALL

Parfait

Shower room

Customer review rating 4.2/5

Rab Business - 05/11/2019 Confirmed reviews ALL

Shower room smell pee

beautiful Hotel...great staff

Customer review rating 4.2/5

Jon O. Couples - 04/11/2019 Confirmed reviews ALL

Peaceful and relaxing...easy access..

Customer review rating 4.2/5

Bénichou Couples - 04/11/2019 Confirmed reviews ALL

bravo

AC doesn’t work but close to airport

Customer review rating 4.2/5

Mark M. Business - 28/10/2019 Confirmed reviews ALL

Early check in was a bonus, the place was clean. The gym is outdated and AC in my room didn’t work, but the window opened. Price was a bit high for the level of hotel, but free parking and close to airport.

Dear MARK M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pau Palais des Sports. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are happy to announce that we are going to improve our gym next December, concerning your AC we invite our guest to call the reception if they have technical problems to solve it as soon as possible. Sincerely. Carlos Galban General Manager

Parts were very good and parts were lacking. Staff very helpful and congenial.

Customer review rating 4.2/5

Graeme T. Business - 28/10/2019 Confirmed reviews ALL

Bed was comfortable, room cleaning excellent. Hallways too dark. Bedroom cooling system did not work. Sometimes there was a septic smell from the shower drain. Breakfast is overpriced. Eggs were cold or if hot they were like porridge. Sausages and bacon not prepared well. Rest of breakfast was fine.

Dear JACKY G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive feedback of our guest. I would like to announce that on december we are going to close the hotel and we will check our plombery to avoid comments like yours. We are also working in our new breakfast offer 2020, we take in condiseration your comments to improve our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban Directeur / General Manager

Mr

Customer review rating 4.2/5

Austin O. Business - 28/10/2019 Confirmed reviews ALL

Great. I enjoyed Elisa sense of humor to ensure my communication in English was adequately rewarded with good response even though I don't understand French! I couldn't use WiFi almost 2days!

Dear AUSTIN O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with Elisa. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to point that we have free wifi. If you have problems of connection please do not hesitate in contact us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban Directeur / General Manager

Loved the bar the restaurant and the hotel. The reason I did not give a 10 is because the junior suite was too hot and the aircon could not be adjusted to cooler.

Customer review rating 4.2/5

Julie W. Couples - 20/10/2019 Confirmed reviews ALL

Air con should be able to be adjusted. Staff advised that it had been preset and there was nothing that could be done. Very hard to sleep in a room that is too hot.

Very comfortable!

Customer review rating 4.2/5

Kim J. Business - 08/10/2019 Confirmed reviews ALL

Very comfortable room and bed, nice, helpful staff, good food.

Pleasant stay but complicated breakfast

Customer review rating 4.2/5

John Business - 06/10/2019 Confirmed reviews ALL

I had a pleasant stay. However, during breakfast the staff seemed overwhelmed. A lot of things were missing and we had to wait for it: coffee pads, bottle of water, tea cups, places ready to sit etc.

friendly and helpful staff, lovely hotel

Customer review rating 4.2/5

Paidi-ireland Couples - 30/09/2019 Confirmed reviews ALL

enjoyable 1 night stay,drinks at bar,nice meal;good room. overall perfect

good place to stay

Customer review rating 4.2/5

Peterg Couples - 25/09/2019 Confirmed reviews ALL

easy access to downtown and main Highway, rooms comfortable and breakfast selection is good

Fantastic stay

Customer review rating 4.2/5

Anonymous Couples - 18/09/2019 Confirmed reviews ALL

Excellent hotel - good parking, friendly and efficient staff, lovely rooms and great restaurant. Particularly loved the Nuxe honey toiletries!

Refurbished since last visit.

Customer review rating 4.2/5

Dereke A. Couples - 16/09/2019 Confirmed reviews ALL

Since refurbishment this Mercure this hotel is now in the 21st. Century. Very comfortable. Now update the menu and it would rate 5 stars.

poor customer service

Customer review rating 4.2/5

Oli Business - 28/08/2019 Confirmed reviews ALL

bar closed before 23:00 lots of mistake during check out (undercharged) and no recognition to customer.

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pau Palais des Sports. I am sorry that your experience with our young and motivated staff did not meet your expectations. I'd like to inform you that we are currently experimenting a new concept of check in and check out, more mobile and user-friendly, that our staff he's still learning. We are looking forward to welcoming you again at Mercure. Don't hesitate to ask for me during your next stay. I'll be very happy to offer you a glass of regional Jurançon wine at our bar. Sincerely, Carlos Galban, General manager.

Average hotel, pricey for what it is

TripAdvisor rating 4.0/5

frequenttraveller057 Couples - 22/08/2019 TripAdvisor review

Over night stay on our way back from Spain to Scotland. Location was good for our purpose. The hotel can do with a little TLC. Had stayed in better Mercures, although they all are rated the same stars. Expensive breakfast 19 Euros per person for a very poor selection.

Dear Robert, Thank you for your posting on TripAdvisor following your stay last August. We appreciate you giving the nod to anyone who may be searching a hotel well located for long distance travellers. I would like to point that our breakfas price in summer is 15€ per person. Have a good summer! Best regards,

Mr Geoff S.

Customer review rating 4.2/5

Geoff S. Couples - 16/08/2019 Confirmed reviews ALL

Great hotel to stay. All the facilities you need and good value for money.

Newly refurbished hotel for overnight stay

Customer review rating 4.2/5

John B. Couples - 12/08/2019 Confirmed reviews ALL

This newly refurbished hotel was very modern and comfortable. Check in was an experience with the receptionist standing by a table with an iPhone and laptop. Still it worked. Bar and restaurant were both very good and all the staff were very friendly.

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