Name: Mercure Pau Palais des Sports Hotel
Address: PAU, 64000, FRANCE
Telephone: (+33)559842970
Rating: 4.5

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+ 22 Services

Mercure Pau Palais des Sports Hotel

Hotel for travellers looking for local and authentic experiences

Mercure Pau Palais des Sports welcomes you to fully renovated facilities honoring Henry IV. Offering business travelers 6 meeting rooms with terrace and private parking lot, our hotel in Pau also ensures relaxation. Come and swim in our outdoor pool, enjoy our fitness room and enjoy local cuisine and wines from the Jurançon hillsides in our bar and restaurant, La Basse-Cour!

Hotel extras

Hotel completely renovated since 2019.
Fiber optics
Pool and chill-out terrace.
Sports channels (Bein Sport) and international channels - RMC
Restaurant with fresh, seasonal and organic produce

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
- Internet access via Fiber Optics
Parking
- Private outdoor parking Free
- Private enclosed outdoor parking Free
- Bus/coach parking area
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Pets allowedPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 9AM (Paying) Need access to your room from 9am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 5PM (Paying) Want to keep your room until 5pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Laundry
- Dry cleaning / Ironing (Paying)
- Shoe shine machine

Outdoor unheated pool
Fitness centre (nearby)
Golf course 18 holes (nearby)
Beach and water sports
- Kayaking (nearby)
- Rafting (nearby)
Other sports activities
- Bike rack facilities (nearby)
- Football (nearby)
- Horse riding (nearby)
Skiing
- Snow Skiing (nearby)
- Cross country skiing (nearby)
- Downhill skiing (nearby)
- Ski hire facilities (nearby)

BreakfastPaying
1 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week DU DIMANCHE SOIR AU VENDREDI MID
- Opening hours : Week-end

6 Meeting room(s)
Copy/print service available

Services in the hotel and nearby

Check-in from 12h00 - Check out up to 12h00

In summary

Swimming pool
Parking
Restaurant
Accessibility for people with reduced mobility
WIFI/Internet Access
Bar
Meetings and events

- Express check-in
- Express check-out
- Accessibility for people with reduced mobility
- This hotel has accessible and assitive devices
- High Speed WiFi
- High Speed internet
- High speed transmission line
- WiFi at the hotel
- WiFi in the communal areas

Early check-in/Late check-out
- Express check-in
- Express check-out
Hotel accessibility
- Accessibility for people with reduced mobility
- This hotel has accessible and assitive devices
WIFI/Internet Access
- High Speed WiFi
- High Speed internet
- High speed transmission line
- WiFi at the hotel
- WiFi in the communal areas

- On site
- Private

MERCURE PAU PALAIS DES SPORTS
- On site
- Private

1 Bar(s)
1 Restaurant(s)
Buffet
- Cold snacks
- Hot meals

1 Bar(s)
1 Restaurant(s)
Breakfast

Buffet
Room service
- Cold snacks
- Hot meals

Spa - Calicéo Pau
Currently unavailable
- On site
- Outside

Spa - Calicéo Pau Currently unavailable
Swimming pool - Rénové Mai 2019
- On site
- Outside

6 Meeting room(s)

6 Meeting room(s)

- Bodybuilding equipment/Gym
- Gym

Sports activities
- Bodybuilding equipment/Gym
- Gym

- 1 connecting rooms
- 1 family room
- 3 rooms for people with reduced mobility
- 5 floors
- 84 non-smoking rooms
- 84 rooms
- English
- French
- German
- Spanish
100% non-smoking hotel
- Iron at reception
- Shoe shine machine

Hotel informations
- 1 connecting rooms
- 1 family room
- 3 rooms for people with reduced mobility
- 5 floors
- 84 non-smoking rooms
- 84 rooms
Languages spoken at the hotel
- English
- French
- German
- Spanish
Service And Equipment

100% non-smoking hotel
Services available at reception
- Iron at reception
- Shoe shine machine

Hotel location

Mercure Pau Palais des Sports Hotel

106 Avenue de l Europe
64000 pau
france

Tel: +33559842970

Fax: (+33)559845611

Contact email :

Check-in from 12h00

Check out up to 12h00

CENTRE HOSPITALIER : 1 ET 2 TERMINUS
GARE/AEROPORT : 20 EUROPE
PAU : 4 PALAIS SPORTS
PAU- : 8 HOPITAL

By plane
BIARRITZ PARME At 100km / 62.14 miles
By plane
PAU PYRENEES At 7km / 4.35 miles
By plane
TARBES LOURDES At 35km / 21.75 miles
By plane
TARBES LOURDES At 35km / 21.75 miles
By car
ARTIX At 21km / 13.13 miles
By car
PAU At 0.3km / 0.19 miles
By car
SOUMOULOU At 18km / 11.25 miles
By train
PAU At 7km / 4.35 miles

GPS :43.329243, -0.352751

Our accommodation(s)

Choose one of the various categories available: Standard Rooms, Superior Rooms or Suites overlooking the pool and the Pyrenees mountain range.

Rooms (3)
Suite (1)

Standard Room with 1 double bed

Accessible room

Max. number of persons: 2
Area: From 18 m² / 194 sq ft
Views: Garden View, Pool side *

Subject to availability

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV

Standard Room with 2 single beds

Max. number of persons: 2
Area: From 18 m² / 194 sq ft
Views: Pool side, Garden View *

Subject to availability

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV

Privilege Room - 1 double bed

Accessible room

Max. number of persons: 2
Area: From 18 m² / 194 sq ft
Views: Pool side, Garden View *

Subject to availability

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Bathroom products(...)

Rooms

Our restaurants and bars

LA BASSE COUR

Type of cuisine: Regional

Le Bar de La Basse Cour

Your meetings and events

Our meeting rooms

Number of meeting rooms: 6
Maximum size: 60 m²
Maximum capacity: 40 people

Find out more

Great choice for business stay

Javier Business - 24/04/2021 Confirmed reviews ALL

Very nice crew, great food and drink menu and very quite and clean room.

Well located and we had previously stayed at the hotel and found it to be very satisfactory

Eric M. Couples - 06/01/2021 Confirmed reviews ALL

On this occasion, we were one of the first guests to arrive after the compulsory closure at the time of the New Year. We were warmly greeted despite only limited catering facilities had been restarted. But more particularly the young lady on reception informed us that the purse which had inadvertently been dropped from our car at a fuel service point on our journey. She was most helpful in speaking to the people who had found the hotel reservation together with our passports and other documents in the purse and organising for us to return to collect the items the following day. All went well and we are extremely grateful to Danielle for helping us to recover the purse and contents.

Dear guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with our team, and especially with Camille and Ryad, our receptionnists during your stay, and Danielle who helped you to find all your items that you have lost at the fuel service point. I am sure that this feedback will serve as an encouragement to them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban, General Manager.

Well located

Patricia Business - 04/11/2020 Confirmed reviews ALL

Good bed, nice bedroom. The rooms have an electric kettle: that is really good. Thank you The door of the toilette was really noisy. Breakfast is expensive regarding the restrictions to be eating in the room (not chair, just a heavy armchair to move until the table).

Dear guest, Thank you for taking the time to write to us following your stay in our hotel Mercure Pau Palais des Sports. We are very pleased to see that you liked the comfort of your room and the quality of the equipments (bed, kettle). Indeed, our hotel has been completely renovated in May 2019 and it's very important to us to have the feedback of our guests after this major changement. We deeply regret that the breakfast service did not meet your expectations and ask you to accept our sincere apologies. Health measures oblige us to review certain of our services in order to ensure our customers’ safety and to adapt the specific services offered accordingly. We are aware of the importance of breakfast for the quality of your stay and that is why we hope that we will very soon be able to return to a situation that will enable us to provide you with our normal service. Please be assured that during this exceptional period, our teams are committed to offering you the warmest possible welcome. We always endeavour to ensure that you benefit from the highest possible quality of service during your stays and your opinions are therefore extremely valuable to us. We look forward to welcoming you again in the near future and beg to remain, Yours sincerely, Carlos Galban, General Manager

Well located for Pau Eventing

Anonymous Couples - 27/10/2020 Confirmed reviews ALL

Helpful staff

Dear guest, We very much appreciate your compliments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban, General Manager.

Small rooms, friendly staff, good food

Philippe Business - 02/10/2020 Confirmed reviews ALL

Warm welcome, easy check in and check out, friendly staff and surprisingly good food for an hotel restaurant. My room was comfy but very small and in particular when you need to work in there.

Dear guest, First of all, we would like to thank you for your very positive comments following your stay in our hotel Mercure Pau Palais des Sports. We are particularly happy to note that you appreciated the professionalism and hospitality of all of our staff and the quality of our restaurant "La Basse-Cour". We will not fail to pass on your positive comments to our entire team, and especially to Maëlys, our waitress. Your satisfaction is the most important reward for our staff, who are committed to ensuring the greatest care and attention, in particular in view of the current circumstances. We look forward to having the pleasure of welcoming you again soon. Yours sincerely, Carlos Galban, General Manager.

Well located hotel

Mark Couples - 27/09/2020 Confirmed reviews ALL

Very comfortable night. Hotel public areas are well appointed and dinner in the restaurant was good. The venue is well located for access to the motorways as well as the city.

Dear MARK L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. Thank you for qualifying our hotel as "comfortable" and "well located". It is a great encouragement for us to see that you enjoyed your stay during this particular time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban, General Manager

Very good

John N. Business - 16/09/2020 Confirmed reviews ALL

Covid well managed by local team, good service level

Dear JOSEPHUS V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, despite the recent constraints due to the new coronavirus. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban General Manager

Very convenient for what I need and good value for money

Anonymous Business - 03/09/2020 Confirmed reviews ALL

Good value for money, room is comfortable and quiet. Personnel have adapted well to the COVID constraints.

Dear ANDREW P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, especially during this particular times. I noted your comment about disposable containers. I wanted to inform you that these are single-use containers, but recyclable and sorted immediately after use in order to limit our environmental impact. Thank you again for your compliments and we hope your next visit will be as pleasant as this one. Sincerely, Carlos Galban General Manager

Well located

Geoffrey P. Families - 31/08/2020 Confirmed reviews ALL

overall the Hotel was a changed booking due to Covid, we usually stay in the Novotel. this hotel was a very good move for use all facilitated by Accor. we found reception very good, the young girl looked to be in training so we were happy to help out, the burger was excellent as ever and the room was of a very good standard. we felt at home and secure. the only downside is that the restaurant was a tad expensive

Dear GEOFFREY P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with our team, and especially with Huyen, our front desk apprentice. I am sure that this feedback will serve as an encouragement to her and to all of our staff as we strive to continuously improve the quality of our services. It's also very important to me to see that you felt at home and secure during your stay. It is in the Mercure DNA's to make you feel "in harmony with people and places", and more than ever during this particular time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban General Manager

Correct

R Solo - 22/08/2020 Confirmed reviews ALL

RAS

Monsieur R., Nous vous remercions d’avoir pris le temps de nous évaluer à la suite de votre séjour à l'Hôtel Mercure Pau Palais des Sports. Je remarque d'après la note attribuée, que quelques améliorations auraient pu être apportées à votre séjour afin de vous apporter entière satisfaction. N'hésitez pas à me faire part directement de vos recommandations d'amélioration sur mon adresse e-mail personnelle : H0… Cela me ferait plaisir d'échanger avec vous afin d'améliorer notre prestation. Dans l'attente de votre message, je vous souhaite une excellente journée. Carlos Galban Directeur

Average hotel, pricey for what it is

frequenttraveller057 Couples - 22/08/2019 TripAdvisor review

Over night stay on our way back from Spain to Scotland. Location was good for our purpose. The hotel can do with a little TLC. Had stayed in better Mercures, although they all are rated the same stars. Expensive breakfast 19 Euros per person for a very poor selection.

Dear Robert, Thank you for your posting on TripAdvisor following your stay last August. We appreciate you giving the nod to anyone who may be searching a hotel well located for long distance travellers. I would like to point that our breakfas price in summer is 15€ per person. Have a good summer! Best regards,

Excellent service - all staff on duty the night of our stay I unreservedly praise

Discover10733876656 Couples - 16/07/2019 TripAdvisor review

Observed -and measured by our own experience in the service industry- on the evening of our stay (8th July ) @ approximately 21:30 a unexpectedly hi number of, room service, restaurant and bar orders were experienced by the staff on duty, they all managed the situation extremely well, the service given to us and I suspect to all at the time may have been slightly slower than the standards the team set for themselves but the communication, apologies and then ultimately the quality of the food, drink and service was, as said, excellent

Excellent stay

Beamer63 Couples - 08/05/2019 TripAdvisor review

Close to major highway and only 10 mins to town centre, well appointed, staff very helpful. Excellent breakfast buffet and good light supper menu. Unusual wall outlets, required an extra push to insert plugs.

Dear Mr. Beamer, Thank you very much for leaving this wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Our staff welcomes each guest with the Mercure spirit and strives to assist by any possible way to ensure that everyone has a pleasant stay. It is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your visit to our property. We are also glad to read that you really enjoyed our unbeatable location close to major highway and only 10 mins to town centre. Once again we thank you for this very kind review and we look forward to serving you again in the future. Sincerely Yours,

Our most recent 20 reviews

In partnership with TripAdvisor

Mercure Pau Palais des Sports Hotel 4 stars

Hotel extras