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Mercure Pau Palais des Sports Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,763 reviews

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Mercure Pau Palais des Sports Hotel
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+ 19 Services

Hotel extras

  • Hotel completely renovated since 2019.

  • Fiber optics

  • Pool and chill-out terrace.

  • Sports channels (Bein Sport) and international channels - RMC

  • Restaurant with fresh, seasonal and organic produce

Hotel location

Mercure Pau Palais des Sports Hotel

106 Avenue de l Europe
64000 pau
france

Tel: +33559842970

Fax: (+33)559845611

Check-in from 15h00

Check out up to 12h00

  • CENTRE HOSPITALIER:  1 ET 2 TERMINUS

  • GARE/AEROPORT:  20 EUROPE

  • PAU:  4 PALAIS SPORTS

  • PAU-:  8 HOPITAL

  • By plane

    BIARRITZ PARME At 100km / 62.14 miles

  • By plane

    PAU PYRENEES At 7km / 4.35 miles

  • By plane

    TARBES LOURDES At 35km / 21.75 miles

  • By plane

    TARBES LOURDES At 35km / 21.75 miles

  • By car

    ARTIX At 21km / 13.13 miles

  • By car

    PAU At 0.3km / 0.19 miles

  • By car

    SOUMOULOU At 18km / 11.25 miles

  • By train

    PAU At 7km / 4.35 miles

GPS:43.329243, -0.352751

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

La Basse Cour

Our accommodation(s)

Choose one of the various categories available: Standard Rooms, Superior Rooms or Suites overlooking the pool and the Pyrenees mountain range.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 60 m²

  • Maximum capacity: 40 people

Find out more

Our guest reviews for
Mercure Pau Palais des Sports Hotel

100% genuine reviews from our guests

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ALL Rating 4.5/5

1,763 reviews

TripAdvisor Rating 4.0/5

145 reviews

Well located, clean, new

Customer review rating 4.0/5

Anonymous Business - 24/11/2021 Confirmed reviews ALL

Good experience Quiet noisy

Dear customer, We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban Directeur / General Manager

OK

Customer review rating 3.5/5

Yannick F. Families - 06/11/2021 Confirmed reviews ALL

All was very good but the air in the room was not renewed (so 7 and not 10), and not easy to renew by the small windows. So the odors were remaining in the room. I'm not sure they were any renewed air at all in the room only circulating air by the heating system. Thanks Yannick

Cher client, Je vous remercie beaucoup pour votre évaluation positive laissée à la suite de votre séjour à l'Hôtel Mercure Pau Palais des Sports. Cela est une réelle fierté pour moi de voir que vous avez apprécié votre séjour dans notre établissement, auprès des équipes. J'ai bien pris en compte votre commentaire concernant le renouvellement d'air des chambres. Nous allons faire encore davantage par rapport à ce que nous faisons déjà actuellement. Sachez que nos femmes de chambre aèrent bien longtemps les chambres et désinfectent chaque jour entièrement toutes les chambres. Effectivement, nous suivons actuellement les recommandations du label AllSafe, le label de prévention et de propreté le plus exigeant de notre secteur. Toutes ces mesures sont prises dans le seul et unique but d'assurer votre sécurité ainsi que celle de nos collaborateurs, et de rassurer l'ensemble des clients qui nous accordent leur confiance. Au plaisir de vous revoir dans notre hôtel à Pau ! Carlos Galban Directeur / General Manager

Well located for our needs

Customer review rating 4.0/5

Trevor Business - 06/11/2021 Confirmed reviews ALL

Provided all we needed for our business stay, with good WIFI and restaurant facilities on site

Dear customer, We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have noted your improvement tips and will work on it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Carlos Galban Directeur / General Manager

Average

TripAdvisor rating 3.0/5

Kristo22 29/10/2021 TripAdvisor review

Very much an average score. On the plus side - very nice design of public spaces, nice outdoor swimming pool (didn't use it though). Level of service left us question out choice of the hotel. Be very careful when ordering taxi thought the hotel, demand info about the pricing policy, especially when travelling during weekend and not familiar with the local regulations. When ordering at the hotel bar, be aware you might not understand the invoice when checking out, no signature required when asking to add the cost to your room.

Good night's sleep...

Customer review rating 4.5/5

Danny A. Friends - 20/10/2021 Confirmed reviews ALL

Check-in was briefly thanks to the online check-in procedure. Friendly staff at the desk as well as our waiter at the hotel restaurant. The room was very clean and the bed was very comfortable. Thanks to a good night's sleep I was well rested the next morning to continue my journey by car into Spain. On my way back from Spain I spend another night at this hotel and received the same perfect service.

Dear customer, We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban Directeur / General Manager
Customer review rating 4.0/5

Anonymous Business - 13/10/2021 Confirmed reviews ALL

Bonnr

Cher client, Je vous remercie pour vos commentaires suite à votre séjour à l'Hôtel Mercure Pau Palais des Sports. Je suis ravi de lire que votre séjour s'est bien passé au sein de notre établissement et au contact de notre personnel. Je leur transmettrai vos encouragements avec plaisir. Dans l’attente de vous accueillir de nouveau, je vous souhaite une bonne journée. Carlos Galban Directeur / General Manager

Good location

Customer review rating 4.5/5

Jeanette Couples - 04/10/2021 Confirmed reviews ALL

A nice stop over but sad the restaurant was closed for just that evening

Dear customer, We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I sincerely apologise for the fact that the restaurant was closed on the evening of your visit. Indeed, we hosted a group that blocked the restaurant all evening. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban Directeur / General Manager

Excellent stay

Customer review rating 5.0/5

Victoria Couples - 27/09/2021 Confirmed reviews ALL

Relaxing stay, extremely comfy beds and pillows. Helpful staff. Breakfast nice.

Dear customer, We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban Directeur / General Manager

Perfect stay while on a roadtrip

Customer review rating 4.5/5

Ron V. H. Couples - 10/09/2021 Confirmed reviews ALL

Premium and comfortable

Dear customer, We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban Directeur / General Manager

Easy access when travelling south

Customer review rating 5.0/5

John F. Couples - 07/09/2021 Confirmed reviews ALL

Friendly staff and a comfortable stay.

Dear customer, We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban Directeur / General Manager

Well located and a pleasant stay

Customer review rating 4.5/5

Roar S. Couples - 08/08/2021 Confirmed reviews ALL

We apreciate the way you handle the covid crisis. After beeing rebooked by a IBIS hotel nearby on our trawel to Spain a month ago, ( they closed for the weekend because of few guests ) we decided to come back on our trip back home to Norway again as we liked the way we was treated and also that you are placed so close to the highway. Perfect for us.

Dear Customer, Thank you very much for your positive evaluation following your stay at the Hotel Mercure Pau Palais des Sports. It is a real pride for me to see that you enjoyed your stay in our hotel, with the teams. Please note that the menu is specific to our establishment. Our chefs cook fresh, local and seasonal products in order to offer you a healthy cuisine. We look forward to seeing you again in our hotel in Pau! Carlos Galban Directeur / General Manager

Bon sejour

Customer review rating 3.5/5

Susy B. Families - 24/07/2021 Confirmed reviews ALL

The temperature in our room is hot at night make us not too comfortable to sleep, maybe the AC didn't work or maybe the setting is to low.

Dear customer, Thank you for taking the time to write to us following your stay at the Hotel Mercure Pau Palais des Sports. We are sorry that the service and service did not live up to your expectations and please accept our sincerest apologies. I have taken note of your various comments for improvement. Regarding air conditioning, we are currently working to make our system more intuitive, which is why comments like yours help us in this goal. During your next stay, do not hesitate to get closer to our reception, open 24 hours a day so that our reception staff can guide you with the use of the case or help you in case of malfunction. Thank you again for taking the time to share your experience with us. Your feedback is valuable to us because it helps us improve. We look forward to seeing you again in better conditions! Carlos Galban Directeur / General Manager

Average hotel, pricey for what it is

TripAdvisor rating 3.0/5

frequenttraveller057 Couples - 22/08/2019 TripAdvisor review

Over night stay on our way back from Spain to Scotland. Location was good for our purpose. The hotel can do with a little TLC. Had stayed in better Mercures, although they all are rated the same stars. Expensive breakfast 19 Euros per person for a very poor selection.

Dear Robert, Thank you for your posting on TripAdvisor following your stay last August. We appreciate you giving the nod to anyone who may be searching a hotel well located for long distance travellers. I would like to point that our breakfas price in summer is 15€ per person. Have a good summer! Best regards,

Excellent service - all staff on duty the night of our stay I unreservedly praise

TripAdvisor rating 5.0/5

Discover10733876656 Couples - 16/07/2019 TripAdvisor review

Observed -and measured by our own experience in the service industry- on the evening of our stay (8th July ) @ approximately 21:30 a unexpectedly hi number of, room service, restaurant and bar orders were experienced by the staff on duty, they all managed the situation extremely well, the service given to us and I suspect to all at the time may have been slightly slower than the standards the team set for themselves but the communication, apologies and then ultimately the quality of the food, drink and service was, as said, excellent

Excellent stay

TripAdvisor rating 5.0/5

Beamer63 Couples - 08/05/2019 TripAdvisor review

Close to major highway and only 10 mins to town centre, well appointed, staff very helpful. Excellent breakfast buffet and good light supper menu. Unusual wall outlets, required an extra push to insert plugs.

Dear Mr. Beamer, Thank you very much for leaving this wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Our staff welcomes each guest with the Mercure spirit and strives to assist by any possible way to ensure that everyone has a pleasant stay. It is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your visit to our property. We are also glad to read that you really enjoyed our unbeatable location close to major highway and only 10 mins to town centre. Once again we thank you for this very kind review and we look forward to serving you again in the future. Sincerely Yours,

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