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Mercure Pau Palais des Sports Hotel 4 stars

Customer review rating 4.2/5 2,260 reviews

Mercure Pau Palais des Sports Hotel
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Hotel extras

  • Hotel completely renovated since 2019.

  • Fiber optics

  • Pool and chill-out terrace.

  • Sports channels (Bein Sport) and international channels - RMC

  • Restaurant with fresh, seasonal and organic produce

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (Nearby)
  • Golf course 18 holes (Nearby)
  • Beach and water sports
  • Other sports activities
  • Skiing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Pau Palais des Sports Hotel

106 Avenue de l Europe
64000
pau
france

Tel: +33559842970

Fax: (+33)559845611

Contact email

Check-in from 12h00

Check out up to 12h00

  • CENTRE HOSPITALIER :  1 ET 2 TERMINUS

  • GARE/AEROPORT :  20 EUROPE

  • PAU :  4 PALAIS SPORTS

  • PAU- :  8 HOPITAL

  • By plane

    BIARRITZ PARME At 100km / 62.14 miles

  • By plane

    PAU PYRENEES At 7km / 4.35 miles

  • By plane

    TARBES LOURDES At 35km / 21.75 miles

  • By plane

    TARBES LOURDES At 35km / 21.75 miles

  • By car

    ARTIX At 21km / 13.13 miles

  • By car

    PAU At 0.3km / 0.19 miles

  • By car

    SOUMOULOU At 18km / 11.25 miles

  • By train

    PAU At 7km / 4.35 miles

GPS :43.329243, -0.352751

Our accommodations

Choose one of the various categories available: Standard Rooms, Superior Rooms or Suites overlooking the pool and the Pyrenees mountain range.

Standard Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Views: Pool side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room - 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Views: Pool side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

LA BASSE COUR

Type of cuisine: Regional

Le Bar de La Basse Cour

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 60 m²

  • Maximum capacity: 40 people

Find out more

Our guest reviews for
Mercure Pau Palais des Sports Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,260 reviews

tripadvisor

TripAdvisor Rating 4.0/5

72 reviews

Went the extra mile in difficult circumstances

Customer review rating 4.2/5

Roger B. Couples - 25/03/2020 Confirmed reviews ALL

I booked this hotel for a nights rest on Journey from the UK to my home in Spain during the present COVID 19 Pandemic. As far as I am concerned the hotel could not have done more to help. From phoning me during the day to confirm that I was still arriving and for prompt attention on my arrival. Our room was fine for our needs and as I had another 1000 kilometres to drive the next day the offer of Breakfast to be left at our door the next morning was a lot more than the hotel we stayed at the night before. A personal thanks to the hotel for all their help in difficult circumstances

Well located for one-night stay, good atmosphere, discret service

Customer review rating 4.2/5

M. Friends - 09/03/2020 Confirmed reviews ALL

I was there to visit some friends from Pau. With its direct access from/to the motorway and easy access to the city the hotel is a good location. Rooms are clean and the staff, helpful and discreet, which is a good quality nowadays.

Dear AGNES M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with our team, and especially with our restaurant waiter David. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban General Manager
Customer review rating 4.2/5

Peter Couples - 08/03/2020 Confirmed reviews ALL

There were a few things we were not very happy with. Only one chair in a double room - should be two. Also at breakfast at 0830 we asked for some fresh scrambled eggs and were told it was not possible because the previous week had been very busy! Not what we would expect from a 4 star hotel.

Dear PETER D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pau Palais des Sports. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I note your recommendations for improvement, in particular concerning the second chair in the double room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carlos Galban General Manager

Okay stay

Customer review rating 4.2/5

Nicolas Business - 06/03/2020 Confirmed reviews ALL

Breakfast was good. Rooms were okay Gym could be better

Dear NICOLAS V., Thank you for taking the time to evaluate your stay at the Mercure Pau Palais des Sports Hotel. We are looking forward to welcoming you on your next trip and we wish you a very nice day. Sincerely, Carlos Galban General Manager

RAS

Customer review rating 4.2/5

N. B. Business - 05/03/2020 Confirmed reviews ALL

RAS

Monsieur N., Merci d'avoir pris le temps de nous laisser une évaluation positive suite à votre séjour dans notre hôtel à Pau ! À bientôt ! Carlos Galban Directeur

A great extended stay

Customer review rating 4.2/5

Philipe Business - 17/02/2020 Confirmed reviews ALL

I stay at the hotel for a month for work. For that long of a stay, there should be problems, but there were none. They room was nice and clean, and with enough space so that I would feel restricted for that period of time. I ate a lot at the restaurant, and the food was superb. The laundry service was efficient, but very expensive. The breakfast was good, but staying for that long I need some different options so as not to eat the same thing everyday. the staff was very helpful both with tips and helping me with the stay.

Dear PHILIPE K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban General Manager

Nice room

Customer review rating 4.2/5

C. Business - 11/02/2020 Confirmed reviews ALL

Nice room and nice breakfast but poor diner service! Was disappointed not to be recognized as an Accor Gold member.

Dear BERTRAND C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pau Palais des Sports. I am pleased to see that you liked the comfort of our newly renovated room and our new breakfast offer. Nevertheless, I am sorry that your experience with the restaurant did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carlos Galban Directeur / General Manager

Just what I need: calm, comfort, good food, close to TOTAL CSTJF

Customer review rating 4.2/5

Luc H. Business - 27/01/2020 Confirmed reviews ALL

See above. The renewal of the hallway to the rooms is rather dark… just like a mortuaire.

Dear LUC H., I very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. I'm glad to see that you found our hotel "comfortable" and convenient. It is always a pleasure to receive positive feedback. We are looking forward to welcoming you again, maybe for vacation this time, and we wish you a very nice day ! Sincerely, Carlos Galban General Manager

Helpful staff

Customer review rating 4.2/5

Paul D. Couples - 23/01/2020 Confirmed reviews ALL

Good

Dear PAUL D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with our team that you found "Helpfull". I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban Directeur

Top

Customer review rating 4.2/5

L. Business - 25/12/2019 Confirmed reviews ALL

Super accueil super confort super clean

Monsieur L., Je vous remercie pour vos commentaires suite à votre séjour à l'Hôtel Mercure Pau Palais des Sports. C’est avec grand plaisir que je reçois vos compliments. Je ne manquerais pas de partager vos encouragements à toutes nos équipes. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. A bientôt à l'hôtel Mercure Pau Palais des Sports ! Carlos Galban Directeur

The experience has been perfect.

Customer review rating 4.2/5

Andrei S. Business - 14/12/2019 Confirmed reviews ALL

Great conditions, food and overall atmosphere. Well done, will gladly return anytime.

Dear ANDREI S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. Thank you for taking the time to write them ! It is always a pleasure to receive positive feedback. I'm pleased to see that you qualified your experience with the word "perfect". I'll share your comments with my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban Directeur

Top

Customer review rating 4.2/5

L. Couples - 17/11/2019 Confirmed reviews ALL

Parfait

Shower room

Customer review rating 4.2/5

Rab Business - 05/11/2019 Confirmed reviews ALL

Shower room smell pee

beautiful Hotel...great staff

Customer review rating 4.2/5

Jon O. Couples - 04/11/2019 Confirmed reviews ALL

Peaceful and relaxing...easy access..

Customer review rating 4.2/5

Bénichou Couples - 04/11/2019 Confirmed reviews ALL

bravo

AC doesn’t work but close to airport

Customer review rating 4.2/5

Mark M. Business - 28/10/2019 Confirmed reviews ALL

Early check in was a bonus, the place was clean. The gym is outdated and AC in my room didn’t work, but the window opened. Price was a bit high for the level of hotel, but free parking and close to airport.

Dear MARK M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pau Palais des Sports. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are happy to announce that we are going to improve our gym next December, concerning your AC we invite our guest to call the reception if they have technical problems to solve it as soon as possible. Sincerely. Carlos Galban General Manager

Parts were very good and parts were lacking. Staff very helpful and congenial.

Customer review rating 4.2/5

Graeme T. Business - 28/10/2019 Confirmed reviews ALL

Bed was comfortable, room cleaning excellent. Hallways too dark. Bedroom cooling system did not work. Sometimes there was a septic smell from the shower drain. Breakfast is overpriced. Eggs were cold or if hot they were like porridge. Sausages and bacon not prepared well. Rest of breakfast was fine.

Dear JACKY G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive feedback of our guest. I would like to announce that on december we are going to close the hotel and we will check our plombery to avoid comments like yours. We are also working in our new breakfast offer 2020, we take in condiseration your comments to improve our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban Directeur / General Manager

Mr

Customer review rating 4.2/5

Austin O. Business - 28/10/2019 Confirmed reviews ALL

Great. I enjoyed Elisa sense of humor to ensure my communication in English was adequately rewarded with good response even though I don't understand French! I couldn't use WiFi almost 2days!

Dear AUSTIN O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with Elisa. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to point that we have free wifi. If you have problems of connection please do not hesitate in contact us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban Directeur / General Manager

Loved the bar the restaurant and the hotel. The reason I did not give a 10 is because the junior suite was too hot and the aircon could not be adjusted to cooler.

Customer review rating 4.2/5

Julie W. Couples - 20/10/2019 Confirmed reviews ALL

Air con should be able to be adjusted. Staff advised that it had been preset and there was nothing that could be done. Very hard to sleep in a room that is too hot.

Very comfortable!

Customer review rating 4.2/5

Kim J. Business - 08/10/2019 Confirmed reviews ALL

Very comfortable room and bed, nice, helpful staff, good food.

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