Mercure Pau Palais des Sports Hotel 4 stars

Customer review rating 4.5/5 1,574 reviews

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Mercure Pau Palais des Sports Hotel
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+ 19 Services

Hotel extras

  • Hotel completely renovated since 2019.

  • Fiber optics

  • Pool and chill-out terrace.

  • Sports channels (Bein Sport) and international channels - RMC

  • Restaurant with fresh, seasonal and organic produce

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (nearby)
  • Golf course 18 holes (nearby)
  • Beach and water sports
  • Other sports activities
  • Skiing
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Pau Palais des Sports Hotel

106 Avenue de l Europe
64000 pau
france

Tel: +33559842970

Fax: (+33)559845611

Check-in from 12h00

Check out up to 12h00

  • CENTRE HOSPITALIER :  1 ET 2 TERMINUS

  • GARE/AEROPORT :  20 EUROPE

  • PAU :  4 PALAIS SPORTS

  • PAU- :  8 HOPITAL

  • By plane

    BIARRITZ PARME At 100km / 62.14 miles

  • By plane

    PAU PYRENEES At 7km / 4.35 miles

  • By plane

    TARBES LOURDES At 35km / 21.75 miles

  • By plane

    TARBES LOURDES At 35km / 21.75 miles

  • By car

    ARTIX At 21km / 13.13 miles

  • By car

    PAU At 0.3km / 0.19 miles

  • By car

    SOUMOULOU At 18km / 11.25 miles

  • By train

    PAU At 7km / 4.35 miles

GPS :43.329243, -0.352751

Our accommodation(s)

Choose one of the various categories available: Standard Rooms, Superior Rooms or Suites overlooking the pool and the Pyrenees mountain range.

Our restaurants and bars

LA BASSE COUR

Type of cuisine: Regional

Le Bar de La Basse Cour

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 60

  • Maximum capacity: 40 people

Find out more

Our guest reviews for
Mercure Pau Palais des Sports Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,574 reviews

TripAdvisor Rating 4.0/5

133 reviews

Perfect stay while on a roadtrip

Customer review rating 4.5/5

Ron V. H. Couples - 10/09/2021 Confirmed reviews ALL

Premium and comfortable

Easy access when travelling south

Customer review rating 5.0/5

John F. Couples - 07/09/2021 Confirmed reviews ALL

Friendly staff and a comfortable stay.

Well located and a pleasant stay

Customer review rating 4.5/5

Roar S. Couples - 08/08/2021 Confirmed reviews ALL

We apreciate the way you handle the covid crisis. After beeing rebooked by a IBIS hotel nearby on our trawel to Spain a month ago, ( they closed for the weekend because of few guests ) we decided to come back on our trip back home to Norway again as we liked the way we was treated and also that you are placed so close to the highway. Perfect for us.

Dear Customer, Thank you very much for your positive evaluation following your stay at the Hotel Mercure Pau Palais des Sports. It is a real pride for me to see that you enjoyed your stay in our hotel, with the teams. Please note that the menu is specific to our establishment. Our chefs cook fresh, local and seasonal products in order to offer you a healthy cuisine. We look forward to seeing you again in our hotel in Pau! Carlos Galban Directeur / General Manager

Bon sejour

Customer review rating 3.5/5

Susy B. Families - 24/07/2021 Confirmed reviews ALL

The temperature in our room is hot at night make us not too comfortable to sleep, maybe the AC didn't work or maybe the setting is to low.

Dear customer, Thank you for taking the time to write to us following your stay at the Hotel Mercure Pau Palais des Sports. We are sorry that the service and service did not live up to your expectations and please accept our sincerest apologies. I have taken note of your various comments for improvement. Regarding air conditioning, we are currently working to make our system more intuitive, which is why comments like yours help us in this goal. During your next stay, do not hesitate to get closer to our reception, open 24 hours a day so that our reception staff can guide you with the use of the case or help you in case of malfunction. Thank you again for taking the time to share your experience with us. Your feedback is valuable to us because it helps us improve. We look forward to seeing you again in better conditions! Carlos Galban Directeur / General Manager

Really practical, really nice.

Customer review rating 4.5/5

Digby T. Solo - 22/07/2021 Confirmed reviews ALL

Started with a booking muddle for which I was responsible, but which your reception staff sorted out in two minutes. The room was comfortable and well equipped. The restaurant excellent and the staff, delightful. I was in Pau to ride a couple of stages of the Tour de France, so the hotel’s proximity to the motorway was immensely convenient.

Dear customer, Thank you very much for your comments following your stay at the Hotel Mercure Pau Palais des Sports. It is with great pleasure that we receive your compliments. I will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you impeccable service. I would like to thank you for highlighting the quality of our restaurant which offers dishes made with fresh, organic, seasonal and local products. Looking forward seeing you, I wish you a good day. Carlos Galban Directeur / General Manager

Ist business trip to PAU

Customer review rating 5.0/5

Huw G. Business - 09/07/2021 Confirmed reviews ALL

Very clean and frendiely hotel. excellent service and great food.

Confortable Place

Customer review rating 4.5/5

Mm Business - 28/06/2021 Confirmed reviews ALL

Everything was perfect Location Accommodation

Great choice for business stay

Customer review rating 4.5/5

Javier Business - 24/04/2021 Confirmed reviews ALL

Very nice crew, great food and drink menu and very quite and clean room.

Well located and we had previously stayed at the hotel and found it to be very satisfactory

Customer review rating 5.0/5

Eric M. Couples - 06/01/2021 Confirmed reviews ALL

On this occasion, we were one of the first guests to arrive after the compulsory closure at the time of the New Year. We were warmly greeted despite only limited catering facilities had been restarted. But more particularly the young lady on reception informed us that the purse which had inadvertently been dropped from our car at a fuel service point on our journey. She was most helpful in speaking to the people who had found the hotel reservation together with our passports and other documents in the purse and organising for us to return to collect the items the following day. All went well and we are extremely grateful to Danielle for helping us to recover the purse and contents.

Dear guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with our team, and especially with Camille and Ryad, our receptionnists during your stay, and Danielle who helped you to find all your items that you have lost at the fuel service point. I am sure that this feedback will serve as an encouragement to them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban, General Manager.

Well located

Customer review rating 3.5/5

Patricia Business - 04/11/2020 Confirmed reviews ALL

Good bed, nice bedroom. The rooms have an electric kettle: that is really good. Thank you The door of the toilette was really noisy. Breakfast is expensive regarding the restrictions to be eating in the room (not chair, just a heavy armchair to move until the table).

Dear guest, Thank you for taking the time to write to us following your stay in our hotel Mercure Pau Palais des Sports. We are very pleased to see that you liked the comfort of your room and the quality of the equipments (bed, kettle). Indeed, our hotel has been completely renovated in May 2019 and it's very important to us to have the feedback of our guests after this major changement. We deeply regret that the breakfast service did not meet your expectations and ask you to accept our sincere apologies. Health measures oblige us to review certain of our services in order to ensure our customers’ safety and to adapt the specific services offered accordingly. We are aware of the importance of breakfast for the quality of your stay and that is why we hope that we will very soon be able to return to a situation that will enable us to provide you with our normal service. Please be assured that during this exceptional period, our teams are committed to offering you the warmest possible welcome. We always endeavour to ensure that you benefit from the highest possible quality of service during your stays and your opinions are therefore extremely valuable to us. We look forward to welcoming you again in the near future and beg to remain, Yours sincerely, Carlos Galban, General Manager

Average hotel, pricey for what it is

TripAdvisor rating 3.0/5

frequenttraveller057 Couples - 22/08/2019 TripAdvisor review

Over night stay on our way back from Spain to Scotland. Location was good for our purpose. The hotel can do with a little TLC. Had stayed in better Mercures, although they all are rated the same stars. Expensive breakfast 19 Euros per person for a very poor selection.

Dear Robert, Thank you for your posting on TripAdvisor following your stay last August. We appreciate you giving the nod to anyone who may be searching a hotel well located for long distance travellers. I would like to point that our breakfas price in summer is 15€ per person. Have a good summer! Best regards,

Excellent service - all staff on duty the night of our stay I unreservedly praise

TripAdvisor rating 5.0/5

Discover10733876656 Couples - 16/07/2019 TripAdvisor review

Observed -and measured by our own experience in the service industry- on the evening of our stay (8th July ) @ approximately 21:30 a unexpectedly hi number of, room service, restaurant and bar orders were experienced by the staff on duty, they all managed the situation extremely well, the service given to us and I suspect to all at the time may have been slightly slower than the standards the team set for themselves but the communication, apologies and then ultimately the quality of the food, drink and service was, as said, excellent

Excellent stay

TripAdvisor rating 5.0/5

Beamer63 Couples - 08/05/2019 TripAdvisor review

Close to major highway and only 10 mins to town centre, well appointed, staff very helpful. Excellent breakfast buffet and good light supper menu. Unusual wall outlets, required an extra push to insert plugs.

Dear Mr. Beamer, Thank you very much for leaving this wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Our staff welcomes each guest with the Mercure spirit and strives to assist by any possible way to ensure that everyone has a pleasant stay. It is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your visit to our property. We are also glad to read that you really enjoyed our unbeatable location close to major highway and only 10 mins to town centre. Once again we thank you for this very kind review and we look forward to serving you again in the future. Sincerely Yours,

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