Mercure Pau Palais des Sports Hotel 4 stars

Name: Mercure Pau Palais des Sports Hotel
Address: PAU, 64000, FRANCE
Telephone: (+33)559842970
Rating: 4.2

Customer review rating 4.2/5 2,502 reviews

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+ 22 Services

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Mercure Pau Palais des Sports Hotel

Hotel for travellers looking for local and authentic experiences

Mercure Pau Palais des Sports welcomes you to fully renovated facilities honoring Henry IV. Offering business travelers 6 meeting rooms with terrace and private parking lot, our hotel in Pau also ensures relaxation. Come and swim in our outdoor pool, enjoy our fitness room and enjoy local cuisine and wines from the Jurançon hillsides in our bar and restaurant, La Basse-Cour!

Hotel extras

Hotel completely renovated since 2019.
Fiber optics
Pool and chill-out terrace.
Sports channels (Bein Sport) and international channels - RMC
Restaurant with fresh, seasonal and organic produce

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
- Internet access via Fiber Optics
Parking
- Private outdoor parkingFree
- Private enclosed outdoor parkingFree
- Bus/coach parking area
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Pets allowedPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 9AM (Paying)Need access to your room from 9am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 5PM (Paying)Want to keep your room until 5pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Laundry
- Dry cleaning / Ironing (Paying)
- Shoe shine machine

Outdoor unheated pool
Fitness centre (Nearby)
Golf course 18 holes (Nearby)
Beach and water sports
- Kayaking(Nearby)
- Rafting(Nearby)
Other sports activities
- Bike rack facilities(Nearby)
- Football(Nearby)
- Horse riding(Nearby)
Skiing
- Snow Skiing(Nearby)
- Cross country skiing(Nearby)
- Downhill skiing(Nearby)
- Ski hire facilities(Nearby)

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week DU DIMANCHE SOIR AU VENDREDI MID
- Opening hours : Week-end

6 meeting room(s)
Copy/print service available

Hotel location

Mercure Pau Palais des Sports Hotel

106 Avenue de l Europe
64000
pau
france

Tel: +33559842970

Fax: (+33)559845611

Contact email :

Check-in from 12h00

Check out up to 12h00

CENTRE HOSPITALIER : 1 ET 2 TERMINUS
GARE/AEROPORT : 20 EUROPE
PAU : 4 PALAIS SPORTS
PAU- : 8 HOPITAL

By plane
BIARRITZ PARME At 100km / 62.14 miles
By plane
PAU PYRENEES At 7km / 4.35 miles
By plane
TARBES LOURDES At 35km / 21.75 miles
By plane
TARBES LOURDES At 35km / 21.75 miles
By car
ARTIX At 21km / 13.13 miles
By car
PAU At 0.3km / 0.19 miles
By car
SOUMOULOU At 18km / 11.25 miles
By train
PAU At 7km / 4.35 miles

GPS :43.329243, -0.352751

Our accommodation(s)

Choose one of the various categories available: Standard Rooms, Superior Rooms or Suites overlooking the pool and the Pyrenees mountain range.

Standard Room with 1 double bed

Accessible room

Max. number of persons: 2
Area: From 18 m² / 194 sq ft
Views: Garden View, Pool side *

* Subject to availability

Wireless internet in your room
Satellite/cable colour TV

Standard Room with 2 single beds

Max. number of persons: 2
Area: From 18 m² / 194 sq ft
Views: Pool side, Garden View *

* Subject to availability

Wireless internet in your room
Satellite/cable colour TV

Privilege Room - 1 double bed

Accessible room

Max. number of persons: 2
Area: From 18 m² / 194 sq ft
Views: Pool side, Garden View *

* Subject to availability

Wireless internet in your room
Satellite/cable colour TV
Bathroom products

Rooms

Our restaurants and bars

LA BASSE COUR

Type of cuisine: Regional

Le Bar de La Basse Cour

Your meetings and events

Our meeting rooms

Number of meeting rooms: 6
Maximum size: 60 m²
Maximum capacity: 40 people

Find out more

Very good

John N. Business - 16/09/2020 Confirmed reviews ALL

Covid well managed by local team, good service level

Dear JOSEPHUS V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, despite the recent constraints due to the new coronavirus. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban General Manager

Very convenient for what I need and good value for money

Anonymous Business - 03/09/2020 Confirmed reviews ALL

Good value for money, room is comfortable and quiet. Personnel have adapted well to the COVID constraints.

Dear ANDREW P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, especially during this particular times. I noted your comment about disposable containers. I wanted to inform you that these are single-use containers, but recyclable and sorted immediately after use in order to limit our environmental impact. Thank you again for your compliments and we hope your next visit will be as pleasant as this one. Sincerely, Carlos Galban General Manager

Well located

Geoffrey P. Families - 31/08/2020 Confirmed reviews ALL

overall the Hotel was a changed booking due to Covid, we usually stay in the Novotel. this hotel was a very good move for use all facilitated by Accor. we found reception very good, the young girl looked to be in training so we were happy to help out, the burger was excellent as ever and the room was of a very good standard. we felt at home and secure. the only downside is that the restaurant was a tad expensive

Dear GEOFFREY P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with our team, and especially with Huyen, our front desk apprentice. I am sure that this feedback will serve as an encouragement to her and to all of our staff as we strive to continuously improve the quality of our services. It's also very important to me to see that you felt at home and secure during your stay. It is in the Mercure DNA's to make you feel "in harmony with people and places", and more than ever during this particular time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban General Manager

Correct

R Solo - 22/08/2020 Confirmed reviews ALL

RAS

Monsieur R., Nous vous remercions d’avoir pris le temps de nous évaluer à la suite de votre séjour à l'Hôtel Mercure Pau Palais des Sports. Je remarque d'après la note attribuée, que quelques améliorations auraient pu être apportées à votre séjour afin de vous apporter entière satisfaction. N'hésitez pas à me faire part directement de vos recommandations d'amélioration sur mon adresse e-mail personnelle : H0… Cela me ferait plaisir d'échanger avec vous afin d'améliorer notre prestation. Dans l'attente de votre message, je vous souhaite une excellente journée. Carlos Galban Directeur

Virus Safe

Alan P. Couples - 14/08/2020 Confirmed reviews ALL

We were pleased to see how good the virus precautions were to keep us safe

Dear ALAN P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback, especially during this particular time. Thank you again for sharing your experience and qualified our hotel as "Virus Safe". It is very important for us. We hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban General Manager

Ideal stopover

Peter D. Couples - 06/08/2020 Confirmed reviews ALL

Very clean and aware of Covid 19

Dear PETER D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. Thank you for saying that our hotel is very clean! It is very important for us during this particular time. I will share your comments with our team, and especially our restaurant staff that you mentionned as a special contributor of your satisfaction. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban General Manager.

Great location!

Danielk Couples - 03/08/2020 Confirmed reviews ALL

No comments! Keep up a good work.

Dear guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback, especially during this particular time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban General Manager

Personnel ok

S. Couples - 29/07/2020 Confirmed reviews ALL

Normal

Monsieur S., Nous vous remercions d'avoir pris le temps de nous évaluer suite à votre séjour à l'Hôtel Mercure Pau Palais des Sports. Vous semblez plutôt satisfait de votre séjour dans notre établissement, ce qui me fait particulièrement plaisir. Nous sommes désolés de votre mésaventure concernant la télévision. Effectivement, nous disposons le week-end uniquement d'une astreinte technique qui ne se déplace qu'en cas d'urgence (danger immédiat pour les clients, ou panne globale par exemple). Nous nous excusons néanmoins de ne pas avoir pu régler votre souci de télévision sur le moment. Nous prenons très au sérieux vos remarques, c'est pourquoi, suite à votre commentaire, nous avons fait passer notre technicien dans votre chambre afin que cette situation ne se reproduise pas. Nous serions ravi de vous recevoir à nouveau afin de vous faire oublier cette expérience déçue. Dans cette attente, je vous souhaite une très bonne journée. Carlos Galban Directeur

Under the circumstances

Geoffrey P. Families - 26/07/2020 Confirmed reviews ALL

Very good. Excellent safety measures. Friendly staff.

Dear GEOFFREY P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. Thank you for underlining the enforcement of the cleaning measures, and the quality of our staff. I will share your compliments with my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban General Manager

Nice hotel with friendly staff

Daniel Solo - 25/07/2020 Confirmed reviews ALL

Really nice hotel with outside terrace and swimming pool. You can get to the centre of Pau on bus in a few minutes and maybe 10 to 20 minutes walk to the large shopping centre, university campus and hospital. The breakfast was good and dinner in the restaurant was nice too. The hotel has done a very good job in setting up for the covid-19 regulations and you can feel safe and comfortable there.

Dear guest, Thank you for your kind comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback, especially during this particular period. I'm pleased to see that you liked our newly renovated hotel. Thank you again and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban General Manager

Good

Shakey Business - 16/07/2020 Confirmed reviews ALL

A better than average Mercure , my real complaint is that a Feather Pillow isn’t available at ANY of your group, as a regular Accor user it would be a great option and I’d stay more than I do , a petty complaint but important to more than a few I know

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pau Palais des Sports. We are pleased to see that you globaly liked your stay at our hotel in Pau. Nevertheless, I am sorry that your experience with the disposable recipients at the breakfast did not meet your expectations. We are making our maximum to guarantee the security of our guest, with non reusable but recyclable recipients, due to the Covid-19 period that we are in. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carlos Galban General Manager

Good stay

Amber W. Couples - 15/07/2020 Confirmed reviews ALL

Lovely staff , good food and a comfortable bed, the hotel was very clean, would love to stay there again

Dear ANDREW w., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback, especially during this particular time. I will share your comments with our team, and particulary with Maëlys, the waitress that served your dinner ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban General Manager

Went the extra mile in difficult circumstances

Roger B. Couples - 25/03/2020 Confirmed reviews ALL

I booked this hotel for a nights rest on Journey from the UK to my home in Spain during the present COVID 19 Pandemic. As far as I am concerned the hotel could not have done more to help. From phoning me during the day to confirm that I was still arriving and for prompt attention on my arrival. Our room was fine for our needs and as I had another 1000 kilometres to drive the next day the offer of Breakfast to be left at our door the next morning was a lot more than the hotel we stayed at the night before. A personal thanks to the hotel for all their help in difficult circumstances

Well located for one-night stay, good atmosphere, discret service

M. Friends - 09/03/2020 Confirmed reviews ALL

I was there to visit some friends from Pau. With its direct access from/to the motorway and easy access to the city the hotel is a good location. Rooms are clean and the staff, helpful and discreet, which is a good quality nowadays.

Dear AGNES M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with our team, and especially with our restaurant waiter David. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban General Manager

Peter Couples - 08/03/2020 Confirmed reviews ALL

There were a few things we were not very happy with. Only one chair in a double room - should be two. Also at breakfast at 0830 we asked for some fresh scrambled eggs and were told it was not possible because the previous week had been very busy! Not what we would expect from a 4 star hotel.

Dear PETER D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pau Palais des Sports. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I note your recommendations for improvement, in particular concerning the second chair in the double room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carlos Galban General Manager

Okay stay

Nicolas Business - 06/03/2020 Confirmed reviews ALL

Breakfast was good. Rooms were okay Gym could be better

Dear NICOLAS V., Thank you for taking the time to evaluate your stay at the Mercure Pau Palais des Sports Hotel. We are looking forward to welcoming you on your next trip and we wish you a very nice day. Sincerely, Carlos Galban General Manager

RAS

N. B. Business - 05/03/2020 Confirmed reviews ALL

RAS

Monsieur N., Merci d'avoir pris le temps de nous laisser une évaluation positive suite à votre séjour dans notre hôtel à Pau ! À bientôt ! Carlos Galban Directeur

A great extended stay

Philipe Business - 17/02/2020 Confirmed reviews ALL

I stay at the hotel for a month for work. For that long of a stay, there should be problems, but there were none. They room was nice and clean, and with enough space so that I would feel restricted for that period of time. I ate a lot at the restaurant, and the food was superb. The laundry service was efficient, but very expensive. The breakfast was good, but staying for that long I need some different options so as not to eat the same thing everyday. the staff was very helpful both with tips and helping me with the stay.

Dear PHILIPE K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carlos Galban General Manager

Nice room

C. Business - 11/02/2020 Confirmed reviews ALL

Nice room and nice breakfast but poor diner service! Was disappointed not to be recognized as an Accor Gold member.

Dear BERTRAND C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Pau Palais des Sports. I am pleased to see that you liked the comfort of our newly renovated room and our new breakfast offer. Nevertheless, I am sorry that your experience with the restaurant did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carlos Galban Directeur / General Manager

Just what I need: calm, comfort, good food, close to TOTAL CSTJF

Luc H. Business - 27/01/2020 Confirmed reviews ALL

See above. The renewal of the hallway to the rooms is rather dark… just like a mortuaire.

Dear LUC H., I very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. I'm glad to see that you found our hotel "comfortable" and convenient. It is always a pleasure to receive positive feedback. We are looking forward to welcoming you again, maybe for vacation this time, and we wish you a very nice day ! Sincerely, Carlos Galban General Manager

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