Novotel Pau Pyrénées Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 3,322 reviews

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Novotel Pau Pyrénées
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+ 20 Services

Hotel extras

  • We extend a welcome with the safety protocol according to current standards

  • Large enclosed parking, free and protected by a video surveillance system

  • fitness room with a treadmill, bike, elliptical trainer and wall bar

  • Ideally located for shopping in the many nearby shops.

  • 55" screen for a movie night, courtesy tray, safe and mini-bar

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Pau Pyrénées

Avenue André-Marie Ampère
Route de Bayonne
64230 lescar
france

Fax: (+33)5/59130413

Check-in from 16h00

Check out up to 12h00

  • LESCAR COOPEGAZ:  8 PLACE CLEMENCEAU

  • By plane

    LOURDES TARBES At 40km / 25 miles

  • By plane

    PAU-PYRENEES At 10km / 6.25 miles

  • By car

    LA PYRENEENNE At 10km / 6.25 miles

  • By train

    PAU At 6km / 3.75 miles

GPS:43.318028, -0.431836

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVOTEL CAFE

Currently unavailable

Our restaurant is OPEN for our guests, with a strict health protocol that lets you dine with peace of mind. All our dishes are made on site by our chef and their team using fresh, seasonal products.

Our accommodation(s)

With their contemporary and completely modular design, Novotel's spacious rooms are true living areas and can be adapted to suit all requirements. Choose comfort to suit you from our 2 room types. All rooms span 258 sq. ft. (24 m²) and have facilities to help you relax and rest.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 80

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 6 people

Find out more

Our guest reviews for
Novotel Pau Pyrénées

100% genuine reviews from our guests

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ALL Rating 4.5/5

3,322 reviews

TripAdvisor Rating 4.0/5

542 reviews

Good stay and staff very friendly.

Customer review rating 4.5/5

Carlos M. Business - 29/12/2021 Confirmed reviews ALL

Even if the room is pretty standard or I would say aging like getting a bit old in terms of colours, it was perfectly clean. Outside this, I would say that our stay was perfect and the conditions were very nice.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sabine DUHOO Directrice

Ideally situated for our trip back from Spain

Customer review rating 4.5/5

Robert G. Couples - 26/11/2021 Confirmed reviews ALL

As always our stay was very good the only problem we had was in the restaurant it would have been nice if we were offered a menu in English as the waitress had very little English and we unfortunately had very little French, we have stayed at your hotel many times oversubscribed the years and will continue to do so but it would be good to have menu in English.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sabine DUHOO Directrice

Excellent stopover stay

Customer review rating 4.5/5

Penny Couples - 28/10/2021 Confirmed reviews ALL

We arrived in brilliant sunshine and enjoyed our evening with you en route back to the UK. Everything went well, and the staff were helpful and courteous.

Dear PENELOPE F., We very much appreciate your comments regarding your stay at the Novotel Pau Pyrénées. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine DUHOO Directrice

Good rooms, not so good restaurant

Customer review rating 3.5/5

Philip Business - 25/10/2021 Confirmed reviews ALL

Hotel rooms are fine with separate toilet and bath. Service at check-in/-out nice. Good parking with closed gate in the evening. The “todays menu” main course (bavette) was disappointing. At least one third was unchewable ligaments. Asked for a glass of wine - specific name and grape. When served, I asked to see the bottle - it was not what I had ordered, not even the grape. Excuse was that they were out of that wine, so I got this one instead - without even mentioning it! One would at least expect them to ask what I wanted as alternative, instead of imposing another choice?!?!

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sabine DUHOO Directrice

Nice and relaxing stay in Pau

TripAdvisor rating 4.0/5

Hans40621 Business - 13/09/2021 TripAdvisor review

Nice hotel, little old on the outside, but inside very clean and well organised. Nice garden with pool, large terras. Restaurant with good food and normal prices. Menu changes daiky and service is excellent. Also the breakfast is OK.

Friendly staff

Customer review rating 4.5/5

A. Families - 28/08/2021 Confirmed reviews ALL

Staff, cleanliness and breakfast top!

Dear BETTI A., We very much appreciate your comments regarding your stay at the Novotel Pau Pyrénées. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine DUHOO Directrice

delightfully surprised

Customer review rating 5.0/5

Dr D. Couples - 19/08/2021 Confirmed reviews ALL

Needed rest and coolness from the heat wave! We got it! What a wonderful experience!

Dear D. N., We very much appreciate your comments regarding your stay at the Novotel Pau Pyrénées. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine DUHOO Directrice

Good location

Customer review rating 5.0/5

Ahmet A. Families - 26/07/2021 Confirmed reviews ALL

Staff a very helpful and friendly. Rooms are comfortable and clean. Breakfast is amazing

Dear AHMET A., We very much appreciate your comments regarding your stay at the Novotel Pau Pyrénées. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine DUHOO Directrice

Great location, very clean staff very nice

Customer review rating 5.0/5

Justin S. Families - 26/07/2021 Confirmed reviews ALL

As always the room is was clean, the hotel was nice the staff were veery helpful and the food was was great especially the breakfast

Dear DEBBIE E., We very much appreciate your comments regarding your stay at the Novotel Pau Pyrénées. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine DUHOO Directrice

You know what to expect

Customer review rating 5.0/5

Jean C. Families - 07/07/2021 Confirmed reviews ALL

Hotel is up to the standard. In good shape, nice park.

Monsieur C., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Pau Pyrénées. Nous sommes désolés que le service et la prestation en restauration n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Novotel sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Sabine DUHOO Directrice

Good stay

Customer review rating 5.0/5

Bindjouli B. A. Business - 22/03/2021 Confirmed reviews ALL

Despite covid there is a huge effort to make customers stay as better as possible.

Dear A. B., We very much appreciate your comments regarding your stay at the Novotel Pau Pyrénées. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine DUHOO Directrice

Perfect stay

Customer review rating 5.0/5

Paul Business - 31/01/2021 Confirmed reviews ALL

Under the current circumstances the staff were very thoughtful, helpful and friendly.

Dear PAUL A., We very much appreciate your comments regarding your stay at the Novotel Pau Pyrénées. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine DUHOO Directrice

convenient stopover

TripAdvisor rating 3.0/5

Jeffrey O Couples - 23/07/2019 TripAdvisor review

would win no prizes basic in the extreme no coffee facilities no min-bar no water no shampoo very hard pillows would not return overpriced nearby restaurants were the sort of bars a family would not visit not for me

dear guest maybe your comment concern an other hotel, cause you have minibar in all the room, shampoo and many others amnenities and also a cattle with coffee, tea and tisanes available... best regards

Great stay

TripAdvisor rating 4.0/5

DisappointedDevon Couples - 24/09/2017 TripAdvisor review

We often use this hotel as it is easily reached from the motorway and has a secure car park, all set in extensive well kept gardens with a good swimming pool.It is clean and well maintained with a very good value reataurant serving tasty foodAll of this plus a great bar ensures we return

dear DisappointedDevon Glad to see that you are disappointed by our hotel :-) thank you for your comment expecting to welcome soon best regards

Restaurant Disaster

TripAdvisor rating 3.0/5

David P Couples - 15/09/2017 TripAdvisor review

The hotel rooms are adequate but a bit tired. As it was Sunday we decided to eat in the hotel as the menu of the day seemed reasonable priced and had a fair choice. We arrived at 8.30 and after 30 minutes ordered a bottle of wine, a beer and 2 omelettes. After a further 10 minutes, we were told we could only have the wine by the glass. At 2200 we had not received our omelettes and left the restaurant. On the way out we met the duty manager who apologised profusely and immediately went to the kitchen and brought the omelettes to our room at no charge.

Dear David P As I answered you on our site, we are sorry for this bad service, due to a lack of staff this days . things do better right now , that we recover all our team sorry again for this best regards

nice stop over to biarritz

TripAdvisor rating 5.0/5

Michel D Couples - 30/03/2017 TripAdvisor review

a quite place, tasty food in a small selection, not far from Biarritz that makes a pleasant stop over. we only had some trouble to find it besause our GPS did not recognized LESCAR, but that has nothing to do with the quality of the services.

cher Michel D nous vous remercions pour votre commentaire sur notre établissement, et sommes ravis de lire que votre séjour a été agréable malgré ce problème de GPS .. Maintenant vous connaissez la route , nous espérons donc vous revoir bientôt !! bien cordialement

Simply perfect

TripAdvisor rating 5.0/5

Didier31golf Business - 30/07/2016 TripAdvisor review

Friendly welcome , professional staff, and share ã Nice moment with ã vert compétent team. Nice rooms ,good food, Tais resort bas no limits for your pleasure, go on so, you can't be better. Great thanks to you Best regards

thank you so much for your nice post hope we ll have the pleasure to welcome you another time !

Excellent

TripAdvisor rating 5.0/5

nihana2013 Business - 04/02/2016 TripAdvisor review

The hotel is in Lescar not the center of Pau. If you have a car there is a free car parking area in front of hotel. The room is ok. Breakfast is not bad. Very close to the shopiing mall, mc donalds and quick burger.

thank you so much for your post hope to see you soon !

Stopover

TripAdvisor rating 5.0/5

sanianmac Couples - 31/07/2015 TripAdvisor review

We loved this hotel. We actually upgraded to an 'Executive' room for a change. The hotel was lovely and conveniently situated on a main road. We had a wonderful meal in the restaurant, the evening we arrived. The breakfast was great. There is also a car park at the hotel, always a bonus!

thank you so much for your kind post ! hope you will make another stopover in our hotel ! cheers

Forget the room service!

TripAdvisor rating 3.0/5

Geoffrey N Couples - 29/07/2015 TripAdvisor review

Generally the property was good for a one night stay whilst en route. The big negative was the room service. The execution was poor and the meals were appalling. I suspect the microwave is used a lot in that kitchen!

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