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Novotel Pau Pyrénées Hotel 4 stars

Customer review rating 4.5/5 2,933 reviews

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Room 1

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Novotel Pau Pyrénées
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+ 24 Services

Hotel extras

  • We extend a welcome with the safety protocol according to current standards

  • large free secure car park

  • fitness room with a treadmill, bike, elliptical trainer and wall bar

  • Ideally located for sporting activities or shopping

  • 55-in TV screen for a private movie night

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop (nearby)
Leisure and activities
  • Outdoor unheated pool
  • Outdoor playground for children
  • Golf practice facilities (nearby)
  • Indoor tennis court (nearby)
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Pau Pyrénées

Avenue André-Marie Ampère
Route de Bayonne
64230 lescar
france

Tel: +33559130404

Fax: (+33)5/59130413

Check-in from 12h00

Check out up to 12h00

  • LESCAR COOPEGAZ :  8 PLACE CLEMENCEAU

  • By plane

    LOURDES TARBES At 40km / 25 miles

  • By plane

    PAU-PYRENEES At 10km / 6.25 miles

  • By car

    LA PYRENEENNE At 10km / 6.25 miles

  • By train

    PAU At 6km / 3.75 miles

GPS :43.318028, -0.431836

Our accommodation(s)

With their contemporary and completely modular design, Novotel's spacious rooms are true living areas and can be adapted to suit all requirements. Choose comfort to suit you from our 2 room types. All rooms span 258 sq. ft. (24 m²) and have facilities to help you relax and rest.

Classic Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with park viewNon contractual photo

  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Views: Park view, Pool side *

* Subject to availability

Classic Room with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room for people with reduced mobility with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

NOVOTEL CAFE

Type of cuisine: French

Information from October 29, 2020: Our restaurant is closed for external guests. For our hosted guests, an offer in Room Service is available.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 80 m²

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 6 people

Find out more

Our guest reviews for
Novotel Pau Pyrénées

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,933 reviews

tripadvisor

TripAdvisor Rating 4.0/5

528 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay

Customer review rating 5.0/5

Bindjouli B. A. Business - 22/03/2021 Confirmed reviews ALL

Despite covid there is a huge effort to make customers stay as better as possible.

Dear A. B., We very much appreciate your comments regarding your stay at the Novotel Pau Pyrénées. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine DUHOO Directrice

Perfect stay

Customer review rating 5.0/5

Paul Business - 31/01/2021 Confirmed reviews ALL

Under the current circumstances the staff were very thoughtful, helpful and friendly.

Dear PAUL A., We very much appreciate your comments regarding your stay at the Novotel Pau Pyrénées. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine DUHOO Directrice

Pourris

Customer review rating 0.5/5

D. Business - 28/11/2020 Confirmed reviews ALL

Catastrophe

Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Monsieur, nos salutations distinguées. Sabine DUHOO Directrice

Once again we had a very good stay

Customer review rating 5.0/5

Robert G. Couples - 04/11/2020 Confirmed reviews ALL

Has always the staff and room was first class we have stayed at this hotel many times and have never had a problem with this hotel and staff. We would recommend this hotel to anyone looking for a hotel in this area.

Dear ROBERT G., We very much appreciate your comments regarding your stay at the Novotel Pau Pyrénées. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine DUHOO Directrice

Some trouble

Customer review rating 2.5/5

Anonymous Couples - 15/09/2020 Confirmed reviews ALL

Room was comfortable restaurant and room service not available, this was not advised on booking we choose the hotel as we would be arriving around 8pm and the restaurant was part of our choice, Breakfast service disappointing all hot items were cold And toaster did not work Lots of guests not wearing masks around the hotel staff did not police the COVID policy. We were actual pleased to leave the after check out not a good stay

Dear MIKE G., Thank you for taking the time to tell us about your experience at the Novotel Pau Pyrénées. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabine DUHOO Directrice

Satisfactoria

Customer review rating 4.0/5

Eva Families - 02/09/2020 Confirmed reviews ALL

Correcta

Good Novotel

Customer review rating 4.5/5

Adam Families - 14/08/2020 Confirmed reviews ALL

We stayed on the first night they reopened after lockdown. It was fine. Friendly reception. The pool and garden are nice. Breakfast was a bit chaotic because they were out of practice but it was OK even if the choice was smaller than in some Novotels. The restaurant was closed but we ate over the road in one of the many nearby chain restaurants.

Real good stay

Customer review rating 4.5/5

Carl P. Families - 11/08/2020 Confirmed reviews ALL

Hotel room and facilities fantastic. Lovely breakfast and very friendly, helpful staff. Goid quality drinks but expensive. Very satisfying experience and we would definetly stay again!

Dear CARL P., We very much appreciate your comments regarding your stay at the Novotel Pau Pyrénées. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine DUHOO Directrice
Customer review rating 5.0/5

F. Business - 28/01/2020 Confirmed reviews ALL

Super sympa comme d'habitude

Monsieur F., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Pau Pyrénées. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Sabine DUHOO Directrice

As always a very good stay looking forward to our next stay

Customer review rating 5.0/5

Robert G. Couples - 15/01/2020 Confirmed reviews ALL

My wife and I had a very pleasant stay as always the staff were very friendly and helpful the room was clean and tidy as always we have noticed that the menu in the restaurant as not had an English translation on the last few times we have stayed. But your restaurant manager is always very helpful and friendly and the food is as always very good.

Dear Robert G., We very much appreciate your comments regarding your stay at the Novotel Pau Pyrénées. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine DUHOO Directrice

Eficaz

Customer review rating 4.0/5

Anonymous Families - 25/12/2019 Confirmed reviews ALL

Agradable, tranquila, sin problema

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Sabine DUHOO Directrice

Very good as always

Customer review rating 5.0/5

Robert G. Couples - 08/11/2019 Confirmed reviews ALL

As always we had a very nice time

Dear ROBERT G., We very much appreciate your comments regarding your stay at the Novotel Pau Pyrénées. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Sabine DUHOO Directrice

very nice stay

Customer review rating 5.0/5

Geo N. Business - 05/11/2019 Confirmed reviews ALL

It was a short stay. Only one night. I know the hotel from previous stays. Clean and easily accessible. The staff is friendly.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabine DUHOO Directrice

Mrs

Customer review rating 5.0/5

Ruth Couples - 14/10/2019 Confirmed reviews ALL

Great, as always. Staff kind and helpful

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabine DUHOO Directrice

Great stay

Customer review rating 5.0/5

Barry B. Couples - 10/10/2019 Confirmed reviews ALL

We stopped for an overnight stay and as always at this hotel a very good experience

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sabine DUHOO Directrice

Séjour Pau

Customer review rating 4.0/5

B. V. Business - 07/10/2019 Confirmed reviews ALL

It was a short night (arrived at 2h30 AM and left at 9am). I was well welcomed and had a big cleaned room. My disapointed was that I had a full fridge filled but it was not because I was upgrade !

Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Monsieur, nos salutations distinguées. Sabine DUHOO Directrice

As always excellent

Customer review rating 5.0/5

Robert G. Couples - 05/10/2019 Confirmed reviews ALL

We are always pleased with our stay the staff are always friendly and helpful we travel to and from England to Spain and Spain to England three or four times a year and always stay at your hotel it’s our first stop on our way back from Spain or our last stop on our way to Spain we will be staying with you at the end of October on our way back home.

Dear ROBERT G., As alwyas, we very much appreciate your comments regarding your stay at the Novotel Pau Pyrénées. It is such a pleasure to receive your positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine DUHOO Directrice

Excellent overnight stop

Customer review rating 4.5/5

Robert M. Couples - 27/09/2019 Confirmed reviews ALL

Staff were very helpful and pleased to see us. The room was comfortable and we enjoyed a great nights sleep. The service levels were also good with an excellent evening meal and breakfast. The location was fine as we were using the hotel as a stopover. It was a bit out from Pau centre but there was a shopping centre behind and to the side of the hotel. Overall a very pleasant stay.

Dear ROBERT M., We very much appreciate your comments regarding your stay at the Novotel Pau Pyrénées. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine DUHOO Directrice

RAS

Customer review rating 4.5/5

B. A. Business - 27/09/2019 Confirmed reviews ALL

RAS

Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Monsieur, nos salutations distinguées. Sabine DUHOO Directrice

A Comfortable & pleasant stay.

Customer review rating 5.0/5

Ron Solo - 08/09/2019 Confirmed reviews ALL

The staff were very courteous and made you feel very welcome during the stay .Had to extend stay due to weather and the were accommodating to assist in arranging the room for an additional night.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabine DUHOO Directrice

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