ibis Pau Lescar 3 stars

Customer review rating (ALL Rating) 4.4/5 489 reviews

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rond-point route de Bayonne, 64230 LESCAR, France

Description

Hotel extras

  • 24-hour friendly welcome, respecting sanitary measures

  • Relaxed and contemporary atmosphere in an air-conditioned hotel

  • A 24-hour snack service

  • .

  • Free private parking, outdoor and secure

Our accommodation(s)

Hotel location

ibis Pau Lescar

rond-point route de Bayonne
64230 LESCAR
France

GPS:43.31857, -0.42409

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  489 reviews

Customer review rating 2.5/5

Juho-ville V. Business - Confirmed reviews ALL

Ac was not working in the beginning, there was no trash bin in the room except toilet. Linen was not changed even once and towels were not changed also. Toilet paper run out few times.

Dear Mr. V., Thank you for taking the time to share your feedback following your stay at ibis Pau Lescar. We are sorry to learn that several aspects of your stay did not fully meet your expectations, and we sincerely apologize for the inconvenience caused. Regarding the air conditioning, the switch to cooling mode is carried out progressively according to the seasonal temperatures. The temperatures recorded during the previous and following weeks unfortunately did not justify the intervention of the external maintenance company at that time. Nevertheless, we fully understand that the warmer temperatures during your stay affected your comfort, and your remarks have been shared with our team. Concerning the room equipment, please note that for hygiene reasons, trash bins are only available in the bathroom area. We are also very sorry to hear about the issues you encountered regarding housekeeping. Please be assured that this does not reflect the level of service we aim to provide. For longer stays, our reception team remains available at any time should any item be missing or require replenishment. We encourage our guests to inform us immediately during their stay so that we may intervene promptly and ensure a more comfortable experience. At the same time, we would like to thank you for your positive comments regarding our team and your check-out experience. We hope to have the opportunity to welcome you again and provide you with a much smoother and more enjoyable stay in the future. Kind regards, The ibis Pau Lescar Team

Customer review rating 2.0/5

Mike S. Business - Confirmed reviews ALL

The aircondition was not activated even when we had 28 degress outside. The room was very hot on arrival and I had a terrible sleep. My room was very close to the main road even when I whished a qiet room.

Dear Mr. S., Thank you for taking the time to share your feedback following your stay at ibis Pau Lescar. We are sincerely sorry to hear that the temperature in your room and the noise from the nearby road affected your comfort and sleep quality. Please accept our apologies for this inconvenience, especially during a business stay where rest is essential. Regarding the air conditioning, the switch to cooling mode is carried out progressively according to the seasonal temperatures. The temperatures recorded during the previous and following weeks unfortunately did not justify the intervention of the external maintenance company at that time. Nevertheless, we fully understand that the unusually warm temperatures during your stay impacted your comfort, and your comments have been carefully noted to help us improve our responsiveness in such situations. We also regret that your request for a quieter room could not be accommodated, as our quieter rooms were already occupied at the time of your arrival. At the same time, we truly appreciate your positive remarks about the cleanliness of the hotel, the quality of your booking experience, and the kindness of our team. We hope to have the opportunity to welcome you again and provide you with a much more comfortable experience in the future. Kind regards, The ibis Pau Lescar Team

Customer review rating 5.0/5

Anne H. Solo - Confirmed reviews ALL

All staff I came into contact with were very helpful & friendly. Hotel location very good with excellent amenities nearby. Room was clean, shower & bed excellent too. Breakfast was superb. Best ever from an Ibis Hotel. Very happy, thanks.

Dear Mrs H., Thank you ever so much for your wonderful feedback following your stay at the ibis Pau Lescar. We are truly delighted to read how much you enjoyed your experience with us. Your kind words regarding the friendliness and helpfulness of our team mean a great deal, and we are especially pleased that you found every aspect of your stay—from the cleanliness of your room to the comfort of the bed and shower—to your satisfaction. It is also a real pleasure to know that you considered our breakfast to be the best you have experienced in an Ibis hotel. Your appreciation of our locally sourced and delicious food offerings is particularly rewarding, as we strive to highlight quality and sustainability in our services. We are equally glad that our location and nearby amenities contributed positively to your stay, and that the booking process was smooth and convenient. Thank you once again for your enthusiastic recommendation and for being a valued member of the ALL loyalty programme. We very much look forward to welcoming you back for another equally enjoyable stay. Warm regards, The team at ibis Pau Lescar

Customer review rating 4.5/5

Jim N. Couples - Confirmed reviews ALL

A very pleasant stay with extremely helpful staff, in particular Damien on reception. He advised a venue for our evening meal which was very good. The hotel room was very clean and the breakfast facilities were good.

Dear Jim, What a true pleasure it was to read your kind words — thank you so much for taking the time to share your experience! We’re absolutely delighted to hear that your stay with us was such a pleasant one. It’s especially heartwarming to know that our team, and Damien in particular, made a positive impression — I'll be sure to pass along your compliments to him! Recommending a great place for your evening meal is just one of the many ways we love making our guests feel truly welcome and cared for. We’re also thrilled that you appreciated the cleanliness of your room, the quality of our breakfast facilities, and the overall service from our team. Your perfect scores across so many areas truly mean the world to us. As a valued Classic member of ALL – Accor Live Limitless, your loyalty is something we never take for granted, and we sincerely thank you for choosing Ibis Pau Lescar. We hope to have the pleasure of welcoming you back again soon for another wonderful stay! Warmest regards, Erin | Accomodation & Management Coordinator

Customer review rating 4.0/5

Johan V. Solo - Confirmed reviews ALL

This hotel offers excellent price quality. Breakfast was very good.

Dear Johan, Thank you so much for your wonderful feedback and for highlighting the excellent value for price that we strive to offer. It’s fantastic to hear that you enjoyed our breakfast and that your overall experience at ibis Pau Lescar met your expectations. It was a pleasure to have you stay with us, and we look forward to welcoming you back on your next visit to the region! Warm regards, Erin | Accomodation & Management Coordinator

Other web-users rate our hotel

  • 60 reviews 8.3/10 Location
  • 191 reviews 5.9/10 Room
  • 257 reviews 9.5/10 Service
  • 104 reviews 8.7/10 Breakfast
  • 62 reviews 7.7/10 Cleanliness

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