Novotel London Greenwich 4 stars

Customer review rating (ALL Rating) 4.4/5 952 reviews

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173-185 Greenwich High Road, SE108JA LONDON, United Kingdom

Description

Hotel extras

  • Next to Greenwich train station and DLR

  • Family rooms with extra sofa beds

  • On-site secure parking

  • Fully-equipped gym and sauna

  • Pet-friendly rooms

Our accommodation(s)

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Hotel location

Novotel London Greenwich

173-185 Greenwich High Road
SE108JA LONDON
United Kingdom

GPS:51.477798, -0.013504

Telephone
Fax +44 20 8312 6810

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MEAN TIME BAR AND KITCHEN

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  952 reviews

Customer review rating 4.5/5

Nicholas W. Solo - Confirmed reviews ALL

Stayed here for one night to visit friends. Firstly, the hotel is very convenient for the DLR - Greenwich DLR station is literally next door and Cutty Sark DLR is a short walk away towards the river, shops, restaurants and bars. The room was clean and the bed comfortable. The shower was hot and powerful. The hotel reception, restaurant and bar were welcoming and the staff helpful and professional. The price was really good too. I used the bar in the evening, but didn't use the restaurant however. A couple of small issues. Firstly, the issue of the split toilet/bathroom. Having stayed at Novotels in Europe, this isn't an uncommon layout, so not really an issue for me but it can be a little frustrating having to walk between spaces to use the toilet and then wash you hands. Secondly, although the room was clean (including the carpet - which is often a key sign of a well cleaned room), it felt a little tired in places. For example, the skirting board next to the bed was cracked, split and coming away from the wall in places. Overall a good stay in a good location for a good price.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that you enjoyed our convenient location, comfortable and clean room, welcoming team, and excellent value for money. We appreciate your comments regarding the split bathroom layout and the maintenance issues in your room. Please be assured that your feedback has been noted and will be shared with the relevant team as we continually strive to improve our guest experience. Thank you again for your kind review. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Kind regards, Ria Aggarwal Front Desk Team Member

Customer review rating 4.0/5

Andrew W. Business - Confirmed reviews ALL

However the free welcome drink should just be that and not, free welcome drink but only the following, have been able to have a cider before, this time just the house beers, need to do better.

Thank you for your continued loyalty and for sharing your feedback with us. We’re delighted to hear that you enjoyed another comfortable stay and that our booking process, accommodation, Wi-Fi, and sustainability initiatives met your expectations. We appreciate your comments regarding the complimentary welcome drink. We understand your disappointment with the limited selection available during this visit, especially as you have previously been able to enjoy a cider. Your feedback is valuable, and we will share it with our team as we review how we can improve this offering. Thank you once again for your support and for being a valued ALL Accor Gold member. We look forward to welcoming you back soon and providing you with another enjoyable stay. Warm Regards Nav Raj Gurung Front Office Team Leader Novotel London Greenwich

Customer review rating 4.5/5

Csongor H. Business - Confirmed reviews ALL

I finally got a proper room on the 5th floor after several previous inconveniences. I appreciate that.

Thank you for sharing your feedback and for rating your overall experience so positively. We are delighted to hear that you appreciated our convenient location, the friendliness of our team, and the smooth check-in and check-out processes. We are particularly pleased that you enjoyed a comfortable room on the 5th floor, and we sincerely appreciate your patience regarding the inconveniences you experienced during previous stays. Please accept our apologies for those earlier shortcomings. Your kind recognition of our front desk team will be shared with them, as it will certainly encourage them to continue providing excellent service. We also appreciate your feedback regarding the booking experience, which helps us identify areas for improvement. Thank you for your loyalty as an ALL Accor Silver member. We look forward to welcoming you back and providing you with an even better experience on your next visit. Warm Regards Nav Raj Gurung Front Office Team Leader Novotel London Greenwich

Customer review rating 3.5/5

Selena P. Business - Confirmed reviews ALL

As I stay regularly at this branch I always find the FOH staff to be helpful. The room itself is as always the same standard and on this occasion I was upgraded to an executive room. The room seemed the same apart from disposable slippers and complimentary water. On the first day the shower temperature was super hot and couldn't be changed which meant I had to take a shower in the bath which wasn't ideal. I did report it and it did get fixed for the second night. I also realised I forgot my toothbrush and asked if they had a spare one but they had ran out which was a little inconvenient

Dear Guest, Thank you for your continued loyalty to Novotel London Greenwich and for sharing your feedback. We’re pleased to hear that our Front Office team continues to make you feel welcome. However, we sincerely apologise for the issue with the shower temperature during the first night and for the inconvenience caused by the unavailability of toothbrushes. We’re glad the shower issue was resolved for your second night, but we understand that this affected your comfort. Your comments have been shared with the relevant teams to help us improve our facilities and ensure essential amenities are available whenever possible. Thank you again for your valued feedback and for choosing to stay with us regularly. We look forward to welcoming you back for a more comfortable experience. Kind regards, MD Mahdi Hassan Front Office Team Leader Novotel London Greenwich

Customer review rating 3.0/5

Barry P. Business - Confirmed reviews ALL

Hotel is modern downstairs Staff are good and polite. Rooms are comfortable but are in desperate need of modernisation especially the bathrooms. The washbasins especially. Prices are high for this low quality rooms Iam referring to Superior and Executive rooms as this is what i have stayed in . There are no modern USB sockets or Type C sockets to charge devices just often broken 3 pin sockets , and this is supposed to be Executive ???

Other web-users rate our hotel

  • 1,216 reviews 9.4/10 Location
  • 1,368 reviews 5.6/10 Room
  • 1,120 reviews 8.1/10 Service
  • 21 reviews 8.9/10 WiFi
  • 593 reviews 4.9/10 Cleanliness
  • 555 reviews 7.5/10 Breakfast
  • 8 reviews 10/10 Sustainability

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