Novotel London Greenwich 4 stars

Customer review rating (ALL Rating) 4.4/5 1,266 reviews

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173-185 Greenwich High Road, SE108JA LONDON, United Kingdom

Description

Hotel extras

  • Next to Greenwich train station and DLR

  • Family rooms with extra sofa beds

  • On-site secure parking

  • Fully-equipped gym and sauna

  • Pet-friendly rooms

Our accommodation(s)

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Hotel location

Novotel London Greenwich

173-185 Greenwich High Road
SE108JA LONDON
United Kingdom

GPS:51.477798, -0.013504

Telephone
Fax +44 20 8312 6810

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MEAN TIME bar & kitchen

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,266 reviews

Customer review rating 4.5/5

Stephen M. Business - Confirmed reviews ALL

Easy

Dear Stephen, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the room decor, found your accommodation comfortable, and appreciated our convenient location. It is always our goal to provide a seamless and enjoyable experience for our guests, and we are delighted that we met your expectations. Please, if you have a moment to share your thoughts on our google page as well for our future travelers: https://g.page/r/CTvejjEueu2aEBM/review We look forward to welcoming you back in the future. Warm regards, Athulya Front Office Team Leader Novotel London Greenwich

Customer review rating 4.0/5

Susan P. Couples - Confirmed reviews ALL

The hotel is comfortable and in a great location, close to the river and attractions.

Dear Susan, Thank you very much for taking the time to share such a detailed review of your recent stay with us. We’re delighted to hear that you enjoyed our location and found the hotel to be excellent value for money. It’s also wonderful to know that you had a smooth booking experience through the ALL App, and that our team, cleanliness, breakfast, and overall service met your expectations. That said, we truly appreciate you highlighting a few areas where we can improve. We’re sorry to hear about the maintenance issue with the wash hand basin and the inconvenience caused by the bathroom layout. Your comments have been shared with our maintenance team for review. We also apologise for the shortage of tea in your room and the lack of decaffeinated options during your stay—this is certainly not the standard we aim to provide, and we will address this with our housekeeping team to ensure better replenishment moving forward. It’s fantastic to know that despite these points, you would still highly recommend us and the ALL loyalty programme. Your feedback is incredibly valuable in helping us enhance the experience we offer our guests. We hope to have the pleasure of welcoming you back again soon for an even more seamless stay. Kind regards, Novotel London Greenwich Front Office Team Member Marcel

Customer review rating 3.5/5

Amy L. Business - Confirmed reviews ALL

Hotel was nice enough, and the staff was very friendly, but overall the facility is in need of maintenance/remodeling as the rooms were a bit dated and the furniture was worn and dirty (I had to put a towel on the desk chair because it was pretty nasty looking). The room would not cool down enough and was quite warm at night, and the towels were rough/worn - not the quality I would expect for a Novotel hotel.

Customer review rating 4.5/5

Richard B. Couples - Confirmed reviews ALL

Great location and very comfortable. Excellent staff

Good morning Richard Wow ! what a wonderful feedback. Thank you very much for taking the time to answer to the online survey following your recent stay with us. I am delighted to hear that our service and facilities met your expectations. Please kindly Richard, take a few minutes to share your experience on TripAdvisor. Your feedback will be most helpful to us as we are constantly improving our services to you. For your convenience I have provided you with the link below. https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d529404-ehttp%3A__2F____2F__www__2E__tripadvisor__2E__co__2E__uk__2F__Hotel__5F__Review__2D__g186338__2D__d529404__2D__Reviews__2D__Novotel__5F__London__5F__Greenwich__2D__London__5F__England__2E__html-Novotel_London_Greenwich-London_England.html Once again Richard, thank you very much for the kind review. We all look forward to welcoming you back to Novotel London Greenwich in the near future. Best regards, Jorge Otero General Manager- Novotel London Greenwich

Customer review rating 3.5/5

Stephen T. Families - Confirmed reviews ALL

Air conditioning in room was ineffective. Breakfast area could have been cleaner and lacked staff during our 2 night stay. Also, plate sizes were reduced and if you wanted a fried egg for instance, you had to ask for it to be cooked rather than it being available on the buffet. Stayed here many times before and standards appeared to have dropped. There are many other hotels in the Greenwich area to choose from.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We’re glad to hear that you found your stay comfortable and appreciated aspects such as our check-out process and our hotel’s sustainability efforts. However, we sincerely apologise for the issues you experienced with the air conditioning, breakfast service, and cleanliness in the breakfast area. We also acknowledge your feedback regarding plate sizes and the preparation of certain breakfast items, and we will review these points with our team to ensure improvements are made. We value your loyalty as an ALL Accor Silver member and your continued support over previous visits. Your feedback is important to us as it helps us maintain and improve the high standards our guests expect. Thank you so much for your kind feedback—we’re really glad you enjoyed your stay with us. If you haven’t already posted it, you’re very welcome to share your experience on Google using the link below. It means a lot to our team and helps other guests discover us. https://g.page/r/CTvejjEueu2aEBM/review We truly appreciate your support and look forward to welcoming you back again soon. Kind regards, Tania Front Office Team Member Novotel London Greenwich

Other web-users rate our hotel

  • 1,412 reviews 9.2/10 Location
  • 1,635 reviews 5.5/10 Room
  • 1,289 reviews 8.2/10 Service
  • 27 reviews 8.1/10 WiFi
  • 720 reviews 8.1/10 Breakfast
  • 694 reviews 5.1/10 Cleanliness
  • 6 reviews 10/10 Sustainability

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