Novotel London Greenwich 4 stars

Customer review rating (ALL Rating) 4.4/5 1,195 reviews

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173-185 Greenwich High Road, SE108JA LONDON, United Kingdom

Description

Hotel extras

  • Next to Greenwich train station and DLR

  • Family rooms with extra sofa beds

  • On-site secure parking

  • Fully-equipped gym and sauna

  • Pet-friendly rooms

Our accommodation(s)

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Hotel location

Novotel London Greenwich

173-185 Greenwich High Road
SE108JA LONDON
United Kingdom

GPS:51.477798, -0.013504

Telephone
Fax +44 20 8312 6810

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MEAN TIME BAR AND KITCHEN

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,195 reviews

Customer review rating 4.0/5

Cynthia G. Families - Confirmed reviews ALL

Overall, a very good experience!

Dear Cynthia, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our central location, welcoming lobby atmosphere, and especially the comfort of our beds. We also appreciate your comments regarding breakfast. Your suggestion for more customised selections and hot cereal is valuable and will certainly be shared with our culinary team as we continue improving our guest experience. It’s wonderful to know you had an overall very good stay and that our team, check-in experience, WiFi, and departure process met your expectations. We truly appreciate your loyalty as an ALL Classic member and your recommendation to friends and family. We look forward to welcoming you and your family back again soon. Warm regards, Novotel London Greenwich Front Office Team Member Marcel

Customer review rating 2.5/5

Karen C. Families - Confirmed reviews ALL

There were a few issues which were disappointing. Check in was very slow with the member of staff clicking away relentlessly on his computer with no communication. I would suggest he needs more customer service training. There was one lift not working and no sign up to say so which meant you thought your access key card wasn't successfully opening the doors. The hotel was very busy. We were on the 6th floor so we spent a ridiculous amount of time waiting for lifts. Not all the bottles had been refilled in the shower so no conditioner which of course is no good to discover when you're mid shower. Whilst the hotel itself is well located and looks good, at a charge of £200 per night per room I would expect higher standards.

Customer review rating 4.5/5

Diana J. Solo - Confirmed reviews ALL

As usual a comfortable stay. Enjoyed being on the 4 th floor overlooking the road as quieter there than overlooking the train and DLR station

Dear Diana, Thank you very much for taking the time to share your feedback and for your continued loyalty to our hotel. We are delighted to hear that you enjoyed another comfortable stay with us and that you found the 4th floor location to be particularly quiet and relaxing. It is always rewarding for our team to know when guests have had a pleasant and restful experience, and your comments are truly appreciated. We would be very grateful if you could also share your experience on TripAdvisor using the link provided. Guest reviews play an important role in helping us maintain and improve the quality of our service, and your feedback would mean a great deal to the entire team. www.tripadvisor.co.uk/UserReviewEdit-g186338-d529404-Novotel_London_Greenwich-London_England.html Thank you once again for your kind words and support. We very much look forward to welcoming you back in the near future for another enjoyable stay. Kind Regards, Bina Gurung- Front Office Team Member

Customer review rating 5.0/5

Miranda H. Families - Confirmed reviews ALL

Friendly, comfortable, great location and very clean hotel/rooms.

Dear Miranda, Thank you for your wonderful review. We very much appreciate your feedback. We are delighted to hear that you enjoyed our central location, the comfort of your room, and the design and cleanliness of the hotel. It is especially rewarding to know that our team’s friendliness contributed positively to your stay. Your kind words mean a great deal to us, and we will be sure to share your feedback with the entire team. We would be very grateful if you could take a moment to share your experience on TripAdvisor as well using the provided link, as it helps other travellers make informed choices and supports our team greatly. www.tripadvisor.co.uk/UserReviewEdit-g186338-d529404-Novotel_London_Greenwich-London_England.html We truly appreciate you taking the time to share your experience, and we hope to have the pleasure of welcoming you back again in the near future. Kind Regards, Bina Gurung- Front Office Team Member

Customer review rating 4.0/5

Julie M. Families - Confirmed reviews ALL

well located but many small inconveniences given the price: - only one lift functioning - cleaning of rooms irregular and not thorough - no extra blankets in room - no phone in room to call downstairs - radio could be added to the tv offering - booking system complicated and requests not taken into account - better security needed- someone almost had her handbag stolen during breakfast- she ran after him

Dear Julie, Thank you very much for choosing to stay with us. It was a pleasure to look after you. I’m glad to hear you appreciated the location and that some aspects of your stay, as well as the service from our team, met your expectations. At the same time, I’m sincerely sorry for the inconveniences you experienced, particularly regarding cleanliness, maintenance, room facilities, and the booking process. I also take your comments about breakfast and security very seriously. The incident you mentioned was addressed immediately at the time and followed up with the management. Your feedback is very valuable, and I will personally ensure it is shared with the relevant departments and properly followed up. I do hope we will have the opportunity to welcome you back in the future and provide you with a much smoother and improved experience. Best regards, Marta Butnoriute Rooms Division Manager Ma…

Other web-users rate our hotel

  • 1,389 reviews 9.3/10 Location
  • 1,606 reviews 5.5/10 Room
  • 1,271 reviews 8.2/10 Service
  • 26 reviews 8.3/10 WiFi
  • 682 reviews 5/10 Cleanliness
  • 679 reviews 8/10 Breakfast
  • 6 reviews 10/10 Sustainability

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