Novotel London Greenwich 4 stars

Customer review rating (ALL Rating) 4.4/5 1,013 reviews

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173-185 Greenwich High Road, SE108JA LONDON, United Kingdom

Description

Hotel extras

  • Next to Greenwich train station and DLR

  • Family rooms with extra sofa beds

  • On-site secure parking

  • Fully-equipped gym and sauna

  • Pet-friendly rooms

Our accommodation(s)

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Hotel location

Novotel London Greenwich

173-185 Greenwich High Road
SE108JA LONDON
United Kingdom

GPS:51.477798, -0.013504

Telephone
Fax +44 20 8312 6810

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MEAN TIME BAR AND KITCHEN

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,013 reviews

Customer review rating 3.0/5

Hanna M. Business - Confirmed reviews ALL

The receptionists are okay, they are not as friendly as the ones in other Novotel, the one in Bristol and Hammersmith are way more friendly , warm and accommodating. Also, one of the staff blocked my car since he parked where there is no bay in the morning and I got so late at work due to this.

Customer review rating 4.0/5

Shaun C. Solo - Confirmed reviews ALL

The room was clean and staff friendly. I had to wait 20-25 minutes to check in despite giving all information including arrival time in advance. This was due to a group of 10 arriving just before, blocking the reception.

Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the cleanliness of your room, our convenient location, and the friendliness of our team. We also appreciate your positive ratings for the accommodation, Wi-Fi, value for money, and sustainability efforts. We sincerely apologies for the 20–25 minute wait at check-in, especially as you had provided your arrival details in advance. We fully understand how frustrating it must have been to wait after completing your preparations online. Your comments have been shared with our reception team as we continue to look for ways to make the arrival process smoother and more efficient. Thank you again for your constructive feedback and for recommending us so positively. We hope to have the pleasure of welcoming you back and providing you with a faster and smoother check-in experience next time. Warm Regards Nav Raj Gurung Front Office Team Leader Novotel London Greenwich

Customer review rating 4.0/5

Sarah M. Business - Confirmed reviews ALL

It was a good experience but it was hard to control the aircon as it had no numbers visible on the dial so I was too hot unnecessarily.

Dear Sarah, Thank you for taking the time to share your feedback following your business stay with us. We are pleased to hear that you had a good experience overall and appreciate your positive comments. We also value your feedback regarding the air conditioning controls. We apologise that the lack of visible temperature markings made it difficult to adjust the room temperature comfortably. Your comments have been shared with our team so we can look into improving this aspect of the guest experience. Thank you for your loyalty as a Silver member of ALL Accor and for your recommendation. We hope to have the pleasure of welcoming you back again soon and providing an even more comfortable stay. Warm regards, Novotel London Greenwich Front Office Team Member Marcel

Customer review rating 3.5/5

Linda H. Families - Confirmed reviews ALL

Overall satisfied. Was not pleased with the substandard air conditioning. Room was uncomfortably warm. Phone was not working and several of the electrical outlets were not working.

Dear Linda, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you found our hotel clean and our team friendly, and we appreciate your positive comments regarding your arrival, check-out, and WiFi. However, we are very sorry to hear that the temperature in your room affected your comfort, and that you experienced issues with the phone and electrical outlets. Please accept our apologies for the inconvenience caused. We understand how important a comfortable room environment is, especially during a family stay, and we have shared your feedback with our maintenance team to ensure these concerns are addressed. Thank you again for your valuable comments. We appreciate your loyalty as a Classic member of ALL Accor and hope to have the opportunity to welcome you back and provide you with a more comfortable experience in the future. Warm regards, Novotel London Greenwich Front Office Team Member Marcel

Customer review rating 5.0/5

Lou P. Couples - Confirmed reviews ALL

We stayed two nights at the hotel before and two more nights after our coach tour. The front desk was very helpful when we made our reservations, had transportation questions and the restaurant provided a nice breakfast and dinner. We also enjoyed the bar a few times. Our first stay backed right on the light rail, which was a little noisy, but not bad. Our air conditioner was effective both stays and we had a quiet front room for our second stay. The room and bath were clean. We liked the option of no room cleaning service and the additional account points, and $5 off drink discount.When my husband forgot his toothbrush, a complimentary one was available at the front desk. This hotel was within walking distance to many atm's, light rail, train, and restaurants. A little farther walk took us to the uber boat. The area was safe and pleasant.

Dear Lou, Thank you for taking the time to share such a detailed and wonderful review. We’re delighted to hear that you enjoyed both of your stays with us, before and after your coach tour, and that our team was able to assist with your reservations and transportation queries. It’s great to know you enjoyed the breakfast, dinner, and time spent at the bar, as well as the comfort and cleanliness of your rooms. We’re pleased that our location made it easy for you to explore the area, with convenient access to transport links, restaurants, and nearby attractions. We’re also glad you appreciated our eco-friendly housekeeping option, the additional points, drink discount, and the small touches such as the complimentary toothbrush from our front desk team. Your kind words about our staff and facilities mean a lot, and we’ll be sure to share your feedback with the team. Thank you again for choosing to stay with us. We hope to welcome you back again for another enjoyable visit in the future! Warm regards, Novotel London Greenwich Front Office Team Member Marcel

Other web-users rate our hotel

  • 1,287 reviews 9.4/10 Location
  • 1,480 reviews 5.3/10 Room
  • 1,194 reviews 7.9/10 Service
  • 23 reviews 8.8/10 WiFi
  • 644 reviews 4.6/10 Cleanliness
  • 598 reviews 7.5/10 Breakfast
  • 7 reviews 10/10 Sustainability

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