Novotel London Greenwich 4 stars

Customer review rating (ALL Rating) 4.3/5 1,654 reviews

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173-185 Greenwich High Road, SE108JA LONDON, United Kingdom

Description

Hotel extras

  • Next to Greenwich train station and DLR

  • Family rooms with extra sofa beds

  • On-site secure parking

  • Fully-equipped gym and sauna

  • Pet-friendly rooms

Our accommodation(s)

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Hotel location

Novotel London Greenwich

173-185 Greenwich High Road
SE108JA LONDON
United Kingdom

GPS:51.477798, -0.013504

Telephone
Fax +44 20 8312 6810

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR & RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,654 reviews

TripAdvisor Rating  4.0/5  2,870 reviews

Certificate of excellence 2024

Always a winner!

TripAdvisor rating 5.0/5

Curious17161360785 TripAdvisor review

Athulya made us feel like part of the family during our stay at this beautiful hotel. The spacious foyer, pretty Pink Bar and Restaurant created a lovely atmosphere that made us feel right at home. The attention to detail and warm hospitality truly made our experience unforgettable. Plus, the hotel's excellent location can't be beat - right next to the Greenwich Station and just a stone's throw from a supermarket, chemist, and a variety of wonderful pubs, restaurants, and markets. The best attractions of Greenwich is just a short walk away, including the Royal Observatory, other Museums, and the Cutty Sark, we were spoiled for choice! Highly recommended!

Dear Ronel, Thank you so much for taking the time to share such a thoughtful review! We’re overjoyed to hear that your stay with us felt like being part of a family—this is exactly the experience we aim to create for every guest. Athulya and the rest of our team will be delighted to hear that their hospitality made such a lasting impression and that the details we focus on helped make your stay truly special. We’re glad you enjoyed the ambiance of our hotel, from the spacious foyer to the Pink Bar and Restaurant. We work hard to create a warm and inviting atmosphere that allows our guests to relax and feel at home, and it’s wonderful to know that these spaces helped set the tone for your stay. It’s also great to hear that our location added so much to your experience! Being right next to Greenwich Station and so close to local amenities, like the nearby supermarket, chemist, and unique pubs and restaurants, allows our guests to enjoy all the charm of Greenwich with ultimate convenience. We’re thrilled that you found it easy to explore iconic attractions like the Royal Observatory, the Cutty Sark, and the fantastic local markets and museums—all just a short walk away. Thank you for highly recommending us! It means the world to us, and we look forward to welcoming you back for another memorable stay. Kind regards, Athulya Guest Relations Novotel London Greenwich

Excelent Location, good stay!

TripAdvisor rating 5.0/5

JoeyGustavo TripAdvisor review

We (me, my wife and 9 years old girl) booked this hotel for a weekend in London, and we enjoyed our stay very much! The bedroom is large and the beds are comfortable. The bathroom is split in shower and toilet, but we faced problems with the sink. Staff were good, but I could not use my All Accor for paying the remaining value, which I think is not right, because I have already used them in previous bookings. The location is fantastic, right next to the train station, and close to the Greenwich center, with lots of good restaurants, the park and the market. In summary, I could come back to this hotel again, but only if I could use my All points.

Dear Joey, Thank you for sharing your experience with us! We're delighted to hear that you and your family enjoyed your stay and found the room spacious, the beds comfortable, and the location convenient for exploring Greenwich. It sounds like you made the most of the nearby attractions, including the park, market, and restaurants, which is wonderful! We apologize for the inconvenience you faced with the sink and for the issues using your All Accor points at checkout. You can try to use the points when you create reservation. It will show you how many points you can use for one reservation. We strive to ensure a smooth experience, and we understand how important it is for our loyal guests to redeem their rewards as expected. We’ll look into this matter to prevent similar issues in the future. We hope to welcome you back for another stay, and we’ll do our best to make sure your experience is even better next time. Thank you again for your feedback! Warm regards, Athulya Guest Relations Novotel London Greenwich

My Stay

TripAdvisor rating 5.0/5

Ben O TripAdvisor review

I was met upon arriving by very welcoming friendly staff , Nice food and drinks at the colourful bar . The room was very comfortable with good storage and overall just really enjoyed my experience. All staff and management always seemed to be in a happy outgoing mood during my stay and were great at giving advice on things to do around London , I would highly recommend

Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with us and that you felt warmly welcomed from the moment you arrived. Our team works hard to create a friendly, inviting atmosphere, and it’s great to know that their enthusiasm and helpfulness made a difference in your stay. We’re glad you enjoyed our vibrant bar area – we strive to offer a lively yet comfortable space for guests to relax with delicious food and drinks. It sounds like your room was just what you needed, with plenty of storage and comfort to make your stay relaxing and easy. It's fantastic that our team was able to provide helpful advice on exploring London! We’re passionate about sharing our love for this city, and we're always here to guide guests toward the best spots, whether it’s iconic landmarks or hidden gems. Thank you for recommending us so highly – it means a lot. We’d be thrilled to welcome you back on your next trip to London for another memorable stay! Warm regards, Athulya Sugathan Guest Relations officer Novotel London Greenwich

Joyful experience and very welcoming place and people 😀

TripAdvisor rating 5.0/5

Dina E TripAdvisor review

Every time I stay in this hotel I feel like I’m at home. There are very welcoming receptionists and one of my favorite is Ms Athulya. She always upgrade me and makes me feel very special. Very much appreciated 😀👍🏽. I am very grateful to all of you guys who make my stay awesome 😀👍🏽🥰

Dear Dina, Thank you so much for your heartwarming review! 😊 We’re absolutely delighted to hear that you feel at home every time you stay with us – there’s no greater compliment! Our team strives to create a welcoming, comfortable atmosphere for all our guests, and it's wonderful to know that they make such a positive impact on your experience. A special thank you for recognizing Ms. Athulya! She takes great pride in making sure our guests feel valued and special, and she’ll be thrilled to hear how much you appreciate her thoughtfulness and those lovely upgrades. We’re so grateful to have guests like you who bring such positivity to our hotel. Thank you once again, and we can’t wait to welcome you back for another joyful stay! 🥰😊 Warm Regards, Guest Relations Novotel London Greenwich

Double booking rooms multiple times, huge wait for a room, and awful breakfast service.

TripAdvisor rating 1.0/5

Jay K TripAdvisor review

The service was awful! Room double booked, twice! My father only got given the keys to his room at the late hours of the day, after they double booked the room he was assigned! Then they took his food and dishes away before he was finished at breakfast!!! My sister who is suffering with long covid was made to travel a few floors to find her room after she too was double booked! Originally they were booked in neighbouring rooms as my sister is unwell and needs help with her bags and things like that. Would never recommend anyone ever going with these incompetent hoteliers at this branch of novotel! They didn't even offer some form of refund for all the inconvenience because they double booked a room and made a huge delay between check-in amd actually getting a room (we are talking hours for my father!). Next time they visit me I will insist they stay elsewhere!!! And recommend no one else stays there, even the travelogue next to it wouldn't be so incompetent as to double sell rooms multiple times. The people they opened the rooms to weren't too happy either! If you're travelling to visit family, you expect efficiently run bed and board when you book a novotel, these people failed epically.

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Other web-users rate our hotel

  • 1,406 reviews 9.3/10 Location
  • 1,699 reviews 5.5/10 Room
  • 1,305 reviews 8.3/10 Service
  • 25 reviews 6.9/10 WiFi
  • 750 reviews 8.7/10 Breakfast
  • 719 reviews 5.4/10 Cleanliness
  • 312 reviews 5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.