Mercure Tours Centre Gare Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 418 reviews

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Description

Hotel extras

  • Air-conditioned hotel

  • A 10-minute walk from the city center

  • Car park and private underground garage

  • 5 minutes' walk from the station and the convention centre

  • Family and connecting rooms

Our accommodation(s)

Hotel location

Mercure Tours Centre Gare Hotel

29 Rue Edouard Vaillant
37000 TOURS
France

GPS:47.386896, 0.697998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE CLOS LUCE

Our Clos Lucé bar welcomes you at the Mercure Tours Centre Gare et Congrès. It is perfectly suited for your business meetings, relaxation, or for sampling regional wines and products. You will appreciate the cozy club room ambiance in our lounges.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  418 reviews

Customer review rating 2.5/5

Diane L. Couples - Confirmed reviews ALL

We were very disappointed by this Mercure hotel. Everything looks rather tired and in need of updating. It certainly isn’t a 4 star hotel - many Ibis hotels are better than this.

Customer review rating 2.5/5

Liam F. Friends - Confirmed reviews ALL

Stayed for one night in September 2026. It was generally a bit disappointing as the hotel felt tired and in need of a refresh. Lovely young staff on duty but the common areas and the room felt tatty and a bit worn out. Not what you expect from Mercure and probably not worth the premium price.

Customer review rating 3.0/5

Pavel F. Couples - Confirmed reviews ALL

This hotel is close to the central train station in Tours (note this is not the only train station in town and not even the busiest) but somewhat removed from the town centre and its attractions. Staff are helpful but the interior is anonymous, I was also disappointed that our room was smaller than I expected. The selection at the bar is very limited.

Dear Pavel F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Tours Centre Gare et Congrès. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, L'équipe du Mercure Hôtel Tours Centre

Customer review rating 4.0/5

Rory H. Couples - Confirmed reviews ALL

Parking was easy, room was large and comfortable.

Monsieur H., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Tours Centre Gare et Congrès. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs L'équipe du Mercure Hôtel Tours Centre

Customer review rating 2.0/5

Katia W. Couples - Confirmed reviews ALL

Welcomed by receptionist eating lunch. Unfriendly welcome as we were one hour “too early” for check in. Breakfast worse than the ibis across the road. Comparing Mercure Rouen et Mercure Tour they are worlds apart. Rouen being of the higher standard.

Dear Katia W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Tours Centre Gare et Congrès. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, L'équipe du Mercure Hôtel Tours Centre

Other web-users rate our hotel

  • 171 reviews 6.9/10 Location
  • 337 reviews 5.5/10 Room
  • 213 reviews 8/10 Service
  • 218 reviews 5.5/10 Comfort
  • 137 reviews 5.3/10 Breakfast
  • 107 reviews 2.1/10 Vibe
  • 98 reviews 5.4/10 Cleanliness
  • 62 reviews 2.1/10 Amenities

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