Mercure Cergy Pontoise Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 437 reviews

Best price
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Mercure Cergy Pontoise Centre Hotel - Image 1
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Mercure Cergy Pontoise Centre Hotel - Image 3
Mercure Cergy Pontoise Centre Hotel - Image 4
3 Rue des Chênes Emeraude, 95000 CERGY, France

Description

Hotel extras

  • In the downtown area, close to shops, business districts and transport

  • Free high-speed WiFi, Co-working space, Bar

  • Secure underground parking, parking for vans and buses

  • 2 seminar rooms, 1 breakfast room: spacious, modular and bright

Our accommodation(s)

Hotel location

Mercure Cergy Pontoise Centre Hotel

3 Rue des Chênes Emeraude
95000 CERGY
France

GPS:49.041012, 2.072875

Telephone
Fax +33 1 34 24 95 15

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ASTREE

All-day reception. Warm and comfortable setting. A space to unwind, catch an exciting game or work in peace, either alone or in a group. All while enjoying our range of spirits and great Mercure wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  437 reviews

TripAdvisor Rating  3.6/5  300 reviews

Customer review rating 1.5/5

Frederic R. Business - Confirmed reviews ALL

Terrible bed, superficially cleaned and carpet was dirty

Dear Frederic R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Cergy-Pontoise Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La direction

Customer review rating 1.0/5

Robert B. Couples - Confirmed reviews ALL

The weather in France is unseasonably warm, yet the cooling has been turned off, so we couldn’t cool-down the room. The staff were great and very attentive and responsive despite our repeated requests for the basics - free welcome drink, missing towels, and providing a pedestal fan. The bed was unacceptably old and very hard. We had the worst night sleep - five days later we’ve still got aches, pains, back issues and stiff muscles. The hotel is branded as a Mecure - it’s not a Mecure and needs rebranding be an Ibis.

Dear Robert B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Cergy-Pontoise Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La direction

Very enjoyable stay here. Highly recommend!

TripAdvisor rating 5.0/5

712conord TripAdvisor review

We had an excellent stay at this hotel. After a long day's journey, we were warmly welcomed at Reception by Jamila. Super friendly and efficient, she had our room key ready, and also indicated where the hotel's underground parking is located (8 euro per night) and very quickly we were in our room. The room was fresh and clean and had a coffee/tea making facility as well as a fridge and the bathroom was equipped with nice soap products and enough towels for our overnight stay. We took the RER into Paris and it was about a 15 minute walk from the hotel. The next morning we found that the breakfast room was beautifully arranged with a wide variety of foods, juices, as well as a choice of hot drinks and the decor made it a very pleasant place to enjoy your meal in comfort. I would recommend Hotel Mercure Cergy 100% and will definitely stay there again should we be visiting the area. Especially we would like to thank Jamila for her professionality combined with her smile :-)

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Cergy-Pontoise Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction

Customer review rating 1.0/5

Artur W. Business - Confirmed reviews ALL

Terrible & ugly

Dear Artur W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Cergy-Pontoise Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. There is a safe in the rooms, above the fridge. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La direction

Customer review rating 4.5/5

Eric H. B. Families - Confirmed reviews ALL

The hotel has very committed and diligent staff, who are trustworthy and ensuring to secure our personal items. We are very thankful to them! The third bed was quickly arranged and we stayed comfortably in this place. Highly recommend this hotel in Cergy!

Dear Eric H. B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Cergy-Pontoise Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction

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Other web-users rate our hotel

  • 117 reviews 6.7/10 Location
  • 307 reviews 5.4/10 Room
  • 290 reviews 9.1/10 Service
  • 173 reviews 4.8/10 Comfort
  • 116 reviews 5.6/10 Cleanliness
  • 102 reviews 7.5/10 Breakfast
  • 70 reviews 4/10 Vibe
  • 42 reviews 5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.