Mercure Cergy Pontoise Centre Hotel 4 stars

Customer review rating 4.0/5 1,340 reviews

Mercure Cergy Pontoise Centre Hotel
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Room 1

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Hotel extras

  • Welcome. Take advantage of our new room service menu with original products.

  • Several room types at an attractive price, 4-star service included.

  • Open 24 hours a day, we are available to ensure you enjoy a pleasant stay.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutique Gourmande
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre (Nearby)Paying
  • Golf
Business services
  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Cergy Pontoise Centre Hotel

3 Rue des Chênes Emeraude
95000
cergy
france

Tel: +33134249494

Fax: (+33)1/34249515

Check-in from 12h00

Check out up to 12h00

  • CERGY :  36-42-44 MARJOBETS

  • PONTOISE :  4-6 MARJOBETS

  • RER station CERGY PREFECTURE :  RER A CERGY PREFECTURE

  • By plane

    AERODROME DE CERGY At 10km / 6.21 miles

  • By plane

    ORLY At 70km / 43.5 miles

  • By plane

    PARIS ROISSY CDG At 40km / 24.86 miles

  • By train

    CERGY At 2km / 1.24 miles

GPS :49.041012, 2.072875

Our accommodation(s)

Enjoy a quiet and relaxing moment in our spacious and fully renovated rooms. We offer every type of comfort to satisfy you: Standard and Superior Rooms; Junior, Privilege or Terrace Suites.

Classic Room with 1 double bed

Accessible room
  • Max. number of persons: 3
  • Area: From 20 / 215 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

ASTREE

Non contractual photo

THE ASTREE BAR IS OPEN 24/7.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 78

  • Maximum capacity: 60 people

Find out more

Our guest reviews for
Mercure Cergy Pontoise Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

1,340 reviews

tripadvisor

TripAdvisor Rating 3.5/5

262 reviews

Big room but dirty

Customer review rating 4.0/5

Jeremy Couples - 29/07/2020 Confirmed reviews ALL

The room was big but really dirty, we could find dust everywhere, people hairs etc... Very disappointing for a 4 stars hotel.

Dear JEREMY G., Thank you for taking the time to share your experience at the Hôtel Mercure Cergy-Pontoise Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please accept our apologies for the cleanliness of the room. I will tell the whole housekeeping team about this issue so that it does not happen again. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leticia KLAFKE DOS SANTOS Directrice

Well located

Customer review rating 4.0/5

Anonymous Solo - 07/07/2020 Confirmed reviews ALL

Very good service, the staff was very helpful and did their best to help you have a good stay despite the drawbacks caused by the pandemic.

Dear Mister R., Thank you for your feedback about your stay at the Mercure Cergy Pontoise Centre. We are glad that you appreciated the location of our establishment. You have stayed in a "standard room" and we hope to have the opportunity to welcome you in one of our "privilege rooms". They are more spacious and modern than the standards ones. Do not hesitate to contact us to make your next reservation. Sincerely, Leticia KLAFKE DOS SANTOS Directrice

good location for my business purpose

Customer review rating 4.0/5

Raf L. Business - 07/07/2020 Confirmed reviews ALL

friendly reception, rooms a bit basic, breakfast ok

Dear Mister L., We thank you for taking the time to share your experience regarding your stay at the Hôtel Mercure Cergy-Pontoise Centre. It is always a pleasure to receive a positive feedback. I won"t miss to share your comments with our front desk team. In regard of the breakfast : we strive to continuously improve the quality of our services by adding new local organic products. We hope your next visit will be as pleasant as the previous one. Sincerely dedicated Leticia KLAFKE DOS SANTOS Directrice

ok for short stay

TripAdvisor rating 3.5/5

rafleijskens Business - 05/07/2020 TripAdvisor review

room a bit small, especially bathroom, toilet, rest was ok. Reception was friendly and helpfull. Breakfast a bit basic, but to the norms of Paris suburb standard. Price was ok, but bit on high side for the breakfast quality.

Dear Mister Rafleijskens We thank you for taking the time to share your experience regarding your stay at the Hotel Mercure Cergy-Pontoise Centre. It is always a pleasure to receive a positive feedback. I won’t miss to share your comments with our front desk team. The size of our classic room is about 18 sqm: I will ensure that you will have a complimentary upgrade for your next stay. In regard of the breakfast: we strive to continuously improve the quality of our services by adding new local organic products. With the constraints related to the Covid-19, the service was a little bit different than usual as we have to serve individually each guest - ensuring the safety of everyone. We hope your next visit will be more pleasant. Sincerely dedicated

Not 4 stars standard

Customer review rating 4.0/5

Anonymous Business - 02/07/2020 Confirmed reviews ALL

Overall OK but not impressed by the premises and not aligned with 4 stars expectations.

Dear Mister D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Cergy-Pontoise Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are looking forward to the pleasure of welcoming you back with a pleasant stay. Sincerely dedicated. Leticia KLAFKE DOS SANTOS Directrice
Customer review rating 4.0/5

Petr S. Business - 31/01/2020 Confirmed reviews ALL

helpful staff, good breakfast, room needs to be renovated

Dear PETR S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Cergy-Pontoise Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bérangère HABLA Directrice

Stay

TripAdvisor rating 3.5/5

maheshchn Business - 19/11/2019 TripAdvisor review

The location of the hotel was well connected to the Cergy area. Nearby to shopping malls, railway station and bus station. The stay was very comfortable. In Hotel restaurant is not available but other things are good.

Dear Maheshchn, Thank you for your feedback about your stay at the Mercure Cergy Pontoise Centre. We are glad that you enjoyed the best location of our Hotel that is in the Heart of the City. Actually, we don't have restaurant but we propose room service 24/24. We are looking forward to welcoming you again in the future. Sincerely, Maouia

Not quite as nice as it looks in the photos

Customer review rating 4.0/5

Margaret Solo - 27/10/2019 Confirmed reviews ALL

I stayed here for one night when I was playing in a chess tournament. I got a nice welcome by Maoia who told me that as a gold member of Le Club AccorHotels, she had give me an upgrade to a suite with a huge terrace. The suite was spacious but felt empty and not at all cosy. It would have been nice to have had a picture above the fireplace for example. There were some tears in the curtains and the couches and cushions weren't that comfortable. I was cold and couldn't get the wall unit to work but Flavian from reception brought me up a radiator later on which barely heated the place up so luckily I had brought my own small fan heater. Compared to the suite I had at the Mercure in Nancy, it was definitely far inferior. The bathroom was large but again felt empty. There was no shower cap and no hook higher up for the shower head so I had to hold it in one hand which is not great when you're trying to wash long hair with one hand. I only found paper cups by the kettle so went downstairs to get some mugs and teaspoons. In other Accor hotels I always get a small welcome note and gift such as a bar of chocolate and at least a bottle of water but I didn't get anything here although the minibar was free, I just got a free welcome drink in the bar which wasn't at all cosy either and the armchairs were really uncomfortable but I enjoyed chatting to Flavian. I paid €6.50 to park in the underground garage. I wasn't aware there was a charge and just re-checked on the Accor website but couldn't find it mentioned. You have to park in there as there's nowhere else to park. There's no restaurant in the hotel and nothing much around it so I went to La Vigne Gourmande in nearby Osny for dinner which was very nice except for the whiff of BO from the chef's armpits every time he walked by. I would probably stay again if I was in the area but I would probably choose a different chess tournament to play in and go elsewhere.

Dear Margaret, Thank you for taking the time to give such feedback. It is a real chance for us to have guests like you, who share their experience in a detailed way, with a positive and constructive approach. We are sorry to read that the stay was not up to your expectation. Your comments are very valuable to us as it is always an opportunity to look at our services with a new perspective, this help us to continuously improve. We have alrealdy shared your review with our team to highlight how customer service is important for us. We would appreciate to have the occasion to welcome you back and to show you the best that the Mercure Cergy has to offer. Looking forward to hearing back from you, I stay at your entire disposal. Sincerely yours, Maouia
Customer review rating 4.0/5

Anonymous Solo - 17/09/2019 Confirmed reviews ALL

Very noisy neighbours early in the morning. Receptionist was friendly and professional.

Dear CHANTAL R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Cergy-Pontoise Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bérangère HABLA Directrice

I. K.F.

Customer review rating 4.0/5

I. K. F. Families - 17/08/2019 Confirmed reviews ALL

Extremely good.

Dear KAMANGO F. I., We very much appreciate your comments regarding your stay at the Hôtel Mercure Cergy-Pontoise Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bérangère HABLA Directrice

Invoice

Customer review rating 4.0/5

Bangaly C. Business - 03/08/2019 Confirmed reviews ALL

Stay was fine, however I could not understand why the parking charge for guest. Novotel does not. I am also still waiting for my invoice

Dear Guest, Thank you for taking the time to share your feedback. We have already sent you the invoice. Regarding the parking, before giving you the access code we have specified that it's not free of charge. Also, The price is well mentioned on our site as well as the reception. We hope to welcome you back to our hotel very soon! Sincerely, Bérangère HABLA Directrice

Generally meet the expectation

Customer review rating 4.0/5

Dai J. Business - 17/07/2019 Confirmed reviews ALL

I was check in at 3rd floor room, but the Central Air-Cond was totally not working, the room is really hot, and then I have to require to switch another room which changed to 5th floor, with an individual room air-cond, and it is good. But from the ground floor only one elevator access the 5th floor, so that you have to Wait patiently until this elevator at the ground floor but another have to stay at other floors. This design was really not good. The breakfast is good.

Dear DAI J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Cergy-Pontoise Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bérangère HABLA Directrice

Restful and efficient

Customer review rating 4.0/5

Kate Business - 08/07/2019 Confirmed reviews ALL

The room was lovely and very large with four windows and a very big terrace. The room was very good value and the reception staff were all very attentive. I would have liked real glasses and cups, not plastic and cardboard to drink the items in the minibar and the coffee

Dear KATHRYN R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Cergy-Pontoise Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bérangère HABLA Directrice

No air conditioning for the week!

Customer review rating 4.0/5

Justin D. Business - 08/07/2019 Confirmed reviews ALL

Very disappointed that my room had no air conditioning that functioned for 8 days. The staff claimed that maintenance looked at the problem and it was fixed then they couldn't fix the issue. Was given a fan as the solution. Was never offered a discount or help finding a different hotel. Normally woudln't be a big issue by the week of my stay the weather was extremely warm.

Dear JUSTIN D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Cergy-Pontoise Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bérangère HABLA Directrice

No Air Con

Customer review rating 4.0/5

Anonymous Business - 02/07/2019 Confirmed reviews ALL

Awful. The Air Con was not working on a particularity hot spell in France.

Dear REG W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Cergy-Pontoise Centre. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Bérangère HABLA Directrice

A very nice place in a very nice district

Customer review rating 4.0/5

Jean N. Families - 01/07/2019 Confirmed reviews ALL

Wonderful and I have already answered to the same survey on the same hotel where my family stayed the week before. Fully satisfied after the first time we naturally returned to the same hotel.

Dear JEAN-N. D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Cergy-Pontoise Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bérangère HABLA Directrice

Our Stay

TripAdvisor rating 3.5/5

marilynw263 Couples - 01/07/2019 TripAdvisor review

When we arrived the room that we were allocated was like an oven. The air conditioning was not working it seemed to be broken. The second room was cool but faced the rather busy road. The staff tried to be helpful but this hotel is needing an upgrade, It has no restaurant and it is a long distance to the nearest one unless you want a McDonalds.

Hard bed, noisy A/C, OK breakfast

Customer review rating 4.0/5

Yngve Business - 14/06/2019 Confirmed reviews ALL

The bed was too hard for me, even though I like firm beds. I did not use the air conditioning because it was too noisy. The breakfast was OK, but the warm food was not properly cooked. The toilet room was tiny and separate from the bathroom. This is unhygienic as I then had to go through the hotel room to Wash my hands. 2 colleagues had leaks in their rooms. The elevator/lift was jerky, not smooth. The staff were helpful in guiding us towards sights and restaurants.

Dear YNGVE B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Cergy-Pontoise Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bérangère HABLA Directrice

Excellent

Customer review rating 4.0/5

Henry Business - 13/06/2019 Confirmed reviews ALL

Charming

Dear HENRY-SERGE M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Cergy-Pontoise Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bérangère HABLA Directrice

Perfect stay

TripAdvisor rating 3.5/5

henryserge10 Business - 10/06/2019 TripAdvisor review

As gold member , I was upgraded to superior room with beautiful view. Every went smooth. Room was well designed with good spaces, good showers and panoramic view across Cergy town and mountains I recommend this

Dear henryserge10, We want to thank your for your comment on tripadvisor. We are glad to see that you enjoyed your experience with us. We are also delighted to see that you appreciated the room we settled you in, as well as all hotel facilities. As one of our high key priorities is the quality of services provided, we are proud to see that we have managed to meet your expectations. We want to thank you again for your feedback, and for recommending us. Moreover we hope to have the chance to welcome you again soon. Sincerely, Maouia

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