Mercure Cergy Pontoise Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 552 reviews

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Mercure Cergy Pontoise Centre Hotel - Image 1
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Mercure Cergy Pontoise Centre Hotel - Image 4
3 Rue des Chênes Emeraude, 95000 CERGY, France

Description

Hotel extras

  • In the downtown area, close to shops, business districts and transport

  • Air-conditioned bedrooms

  • Free high-speed WiFi, Co-working space, Bar

  • Secure underground parking, parking for vans and buses

  • 2 seminar rooms, 1 breakfast room: spacious, modular and bright

Our accommodation(s)

Hotel location

Mercure Cergy Pontoise Centre Hotel

3 Rue des Chênes Emeraude
95000 CERGY
France

GPS:49.041012, 2.072875

Telephone
Fax +33 1 34 24 95 15

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ASTREE

All-day reception. Warm and comfortable setting. A space to unwind, catch an exciting game or work in peace, either alone or in a group. All while enjoying our range of spirits and great Mercure wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  552 reviews

TripAdvisor Rating  3.5/5  294 reviews

Mediocre Mercure in a dodgy area

TripAdvisor rating 3.0/5

RoadWrangler Business - TripAdvisor review

Check-in was easy. The front desk staff were very friendly at all hours. There are two lifts. The hotel is located in a sketchy area so be mindful of where you walk outside. Even the staff warned us away from certain areas. There are some shopping complexes just a 10-minute walk down the main street, as well as the train station. The room was small and hot. The bed was uncomfortably hard, unfortunately. There were all non-feather pillows and a table on each side. There were also power outlets on each side of the bed--perfect for charging devices at bedside. The room had a mini fridge (yay!) and an electric tea kettle. The bathroom was tiny with scarce counter space. The shower water pressure was ok and the hot water stayed hot, but the shower floor was quite slippery. The towels were very thin. The wall-mounted magnifying mirror was a nice touch but it was broken, stuck facing downward only, rendering it useless. The WiFi was strong but not password protected (boo!). The hotel has a bar (staffed by the friendly front desk personnel) but no restaurant. The whole hotel could use a remodel. I'd prefer to look elsewhere the next time I'm in the area, if there even is anything better.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Cergy-Pontoise Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La direction

Nice location, needs renovations

Customer review rating 4.0/5

Lope Business - Confirmed reviews ALL

The room was OK. However the air conditioning wasn't working properly and even if I set it to 18 degrees the temperature at the room would not get really down. I also missed having a courtosy bottle of water or something like that in the room. Breakfast was OK but there was much less variety than other hotels from Accor theoretically with a lower level such as ibis or ibis Styles

Dear LOPE MARIA N., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Cergy-Pontoise Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. There is no a bottle of water in the room but you have a free water fountain at the bar. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La direction

Good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Good

Dear RABIH C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Cergy-Pontoise Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

It would be great to have new mattresses as the old ones are really worn out (to thin)

Dear HEIDI T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Cergy-Pontoise Centre. We take note of your recommendations in order to continue to improve and we thank you for your loyalty. Sincerely, La direction

Amazing m, Good stay

Customer review rating 5.0/5

Popol M. Friends - Confirmed reviews ALL

Clean and lovely. Breakfast could be better

Cher client, Nous vous remercions d'avoir pris le temps de nous partager votre retour et nous sommes ravis d'apprendre que le séjour fut à la hauteur de vos attentes. Nous espérons avoir le plaisir de vous recevoir de nouveau prochainement. Cordialement, La direction

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Other web-users rate our hotel

  • 120 reviews 6.5/10 Location
  • 319 reviews 5.5/10 Room
  • 297 reviews 9.3/10 Service
  • 190 reviews 5/10 Comfort
  • 132 reviews 6.1/10 Cleanliness
  • 98 reviews 6.4/10 Breakfast
  • 62 reviews 3.8/10 Vibe
  • 43 reviews 3.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.