Mercure Cergy Pontoise Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 665 reviews

Mercure Cergy Pontoise Centre Hotel - Image 1
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Description

Hotel extras

  • In the downtown area, close to shops, business districts and transport

  • Air-conditioned bedrooms

  • Free high-speed WiFi, Co-working space, Bar

  • Secure underground parking, parking for vans and buses

  • 2 seminar rooms, 1 breakfast room: spacious, modular and bright

Our accommodation(s)

Hotel location

Mercure Cergy Pontoise Centre Hotel

3 Rue des Chênes Emeraude
95000 CERGY
France

GPS:49.041012, 2.072875

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ASTREE

All-day reception. Warm and comfortable setting. A space to unwind, catch an exciting game or work in peace, either alone or in a group. All while enjoying our range of spirits and great Mercure wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  665 reviews

TripAdvisor Rating  3.5/5  291 reviews

Perfect

TripAdvisor rating 5.0/5

DayTrip19559036078 Solo travel - TripAdvisor review

Mercure Pontoise Cergy offers a comfortable stay with its spacious rooms and modern amenities. The staff is friendly and accommodating, ensuring a pleasant experience. The hotel's location provides easy access to Cergy's attractions. However, some guests noted minor maintenance issues. Overall, a solid choice for a convenient and enjoyable stay.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Cergy-Pontoise Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction

Pass on this hotel

TripAdvisor rating 2.0/5

Sandra P TripAdvisor review

Ran down hotel, needs more than a few updates. No electric outlet in bathroom unless you want to shave. Beds are hard as a rock and pillows are flat. Breakfast was underwhelming. When I return to Cergy for business, I will NOT book this hotel again.

Dear Sandra, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Cergy-Pontoise Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding the bathroom, you have a socket for shaving and if you want to plug in something else like the hair dryer, you have a special socket outside the bathroom. We are sorry to learn that the bedding did not meet your expectations, please note that it was recently changed according to Accor standards and references. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La direction

Comfortable

Customer review rating 4.5/5

Izabela Couples - Confirmed reviews ALL

Very comfortable, clean, nice staff.

Dear IZABELA M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Cergy-Pontoise Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction

Hot and uncomfortable

Customer review rating 2.0/5

Martin Business - Confirmed reviews ALL

Really a miserable night. The room was stuffy and hot with no working AC and a window that only cracked open. There were no fans or any way to get cooled-down. Not what I expected from a Mercure hotel

Dear MARTIN R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Cergy-Pontoise Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La direction

Friendly and helpful staff

Customer review rating 3.5/5

Shawna Business - Confirmed reviews ALL

The hotel stay on the whole is comfortable. Most notable part of the stay is the friendly and helpful hotel staff. The worst part of the stay was the small toilet with weak water pressure. The toilets designs are outdated with the toilet bowl in 1 part of the hotel room and the bath area in another part of the room. The water pressure is so low that washing the hair is very slow. There isn't enough space in the toilet for storing personal toiletries too. The hotel is about 15 min walk away from the shopping mall and train station.

Dear Shawna T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Cergy-Pontoise Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction

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Other web-users rate our hotel

  • 127 reviews 5.8/10 Location
  • 349 reviews 5.1/10 Room
  • 299 reviews 9.1/10 Service
  • 218 reviews 4.9/10 Comfort
  • 117 reviews 6.5/10 Breakfast
  • 117 reviews 5.3/10 Cleanliness
  • 66 reviews 2.9/10 Vibe
  • 55 reviews 3.1/10 Value

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