ibis Nantes Saint Herblain 3 stars

Customer review rating (ALL Rating) 4.3/5 731 reviews

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ibis Nantes Saint Herblain - Image 1
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345 Boulevard Marcel Paul, ZAC ATLANTIS, 44800 SAINT HERBLAIN, France

Description

Hotel extras

  • Lily's Garden Bar and Restaurant, open 7 days a week

  • Family rooms

  • Garden areas, free outdoor games, 3 terraces

  • Free, closed and secure car park

  • A 15-minute walk from the Zénith and Atlantis.

Our accommodation(s)

Hotel location

ibis Nantes Saint Herblain

345 Boulevard Marcel Paul, ZAC ATLANTIS
44800 SAINT HERBLAIN
France

GPS:47.224247, -1.638598

Telephone
Fax +33 2 40 92 04 71

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Lily's Garden

An old-style bistro. Generous portions, an authentic, warm ambiance... In a good place for getting together.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  731 reviews

Customer review rating 2.0/5

Keith W. Couples - Confirmed reviews ALL

Front of house Staff were not very good, Breakfast experience was BAD! No eggs, so asked for some and the staff member came and checked that I really was correct. She reluctantly said she would get some and when they were placed in the warmer I went to get some and they were stone cold and watery. When we checked out the staff member on duty stood at the central table, arm oustretched so I had to walk across the room to give her the key. Guests were at best ignored. Housekeeping team were brilliant - they said good morning! One person on afternoon reception always said hello and wished us a good day. There was no language issue as we live in France and speak French!! It was also rather uncomfortable with the traveller encampment next door (which out room overlooked) hammering repairs to their caravans and breaking into the empty buildings - this was obviously out of the hotel's control

Hello, Thank you for taking the time to share your experience. We are sincerely sorry to hear that your stay did not meet your expectations, particularly regarding the welcome and the breakfast service. What you describe does not reflect the standards of quality and attentiveness we strive to provide to our guests. Your feedback has been shared with the relevant teams to remind them of the importance of availability, courtesy, and careful monitoring of the quality of the products served. We are, however, pleased to read that you appreciated the professionalism and kindness of our housekeeping team, as well as the warm welcome from our afternoon reception staff. We will be sure to pass on your compliments to them. Regarding the surrounding environment, we fully understand that this may have caused some discomfort. Although this situation is beyond our control, we sincerely regret any inconvenience it may have caused. Thank you again for your comments, which help us to improve, and we hope to have the opportunity to welcome you again in order to provide you with a much more positive experience. Best regards, Maxime LE BELLEGO - Directeur

Customer review rating 5.0/5

Charles H. Solo - Confirmed reviews ALL

The hotel was great. Room basic but clean and for one night more than acceptable. The ambiance in the lobby, bar, lounge and dining areas was excellent and most importantly the staff were superb

Hello, Thank you very much for your kind words! We’re delighted that you enjoyed the ambiance of our hotel and that our team made your stay enjoyable. We hope to welcome you again soon! Best regards, Noëmie - Assistant manager

Customer review rating 5.0/5

Mickael B. Business - Confirmed reviews ALL

Excellent repas et chambre confortable

Bonjour, Merci pour votre retour positif ! Nous sommes heureux que le repas et le confort de votre chambre aient contribué à un agréable séjour. Nous serons ravis de vous accueillir à nouveau. Noëmie - Adjointe de direction

Customer review rating 5.0/5

Alexis A. Business - Confirmed reviews ALL

Transfert de nantes gare sud

Bonjour, Un grand merci pour votre retour. Nous sommes ravis d’apprendre que vous avez été accueilli avec professionnalisme et que vous avez trouvé la propreté impeccable. Votre satisfaction est une réelle motivation pour toute notre équipe. Nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement. Cordialement, Nathalie Marzin-Directrice

Customer review rating 5.0/5

David J. Couples - Confirmed reviews ALL

Very restful comfortable beds great staff we had a lovely meal in the restaurant

Dear Guest, Thank you so much for your kind feedback. We are delighted to hear that you enjoyed our convenient location, the comfort of our beds, and the warm hospitality of our team. It’s wonderful to know you also had a pleasant dining experience in our restaurant. We look forward to welcoming you back for another enjoyable stay. Best regards Nathalie Marzin - Manager

Other web-users rate our hotel

  • 167 reviews 7.9/10 Location
  • 426 reviews 6/10 Room
  • 473 reviews 8.3/10 Service
  • 197 reviews 8.5/10 Breakfast
  • 175 reviews 7.7/10 Vibe
  • 168 reviews 6.7/10 Cleanliness

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