hotelF1 Nantes Ouest Saint-Herblain

Customer review rating (ALL Rating) 2.3/5 904 reviews

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4 rue des Piliers de la Chauvini, ZI Atlantis, 44805 SAINT HERBLAIN, France

Description

Our accommodation(s)

Hotel location

hotelF1 Nantes Ouest Saint-Herblain

4 rue des Piliers de la Chauvini, ZI Atlantis
44805 SAINT HERBLAIN
France

GPS:47.230163, -1.63441

Telephone
Fax +33 2 44 84 24 61

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  2.3/5  904 reviews

TripAdvisor Rating  2.0/5  80 reviews

Very disappointing stay

Customer review rating 0.5/5

Chloe Couples - Confirmed reviews ALL

After a very disappointing stay, I think it should be mentioned that this hotel is in much need of a renovation. The tv and radiator in our room were both damaged and disgraceful, not mentioning having to be put in another room due to our room lock not working or being accessible. However, the desk clerk on shift was very sweet and did his upmost possible to accommodate us.

Dear CHLOE H., Thank you for taking the time to tell us about your experience at the hotelF1 Nantes Ouest Saint-Herblain. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hotel F1, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location but Accor gave up on this hotel

Customer review rating 2.0/5

Rad Friends - Confirmed reviews ALL

I was very disappointed with this trip. The hotel needs urgent renovation. Electronic lock in our room was removed and we need to find a staff member or queue in the reception to be let inside - every single time. Even the receptionist wasn't aware about it when we booked in and we had to go back to the reception. He promised us that the lock will be fixed or we will get a new room next day but nothing happened. Also the carpet in our room was dirty and smelly. To be able to stay there we had to but an air freshener. This carpet hasn't been cleaned for years. But all other rooms carpet was dirty as well - you can see that in the morning when they keep all door open for better ventilation. Some showers has no soap - just empty or broken dispenser. Breakfast below average - every day something was missing and never been replaced. Probably due to a lack of staff - receptionist has to do all other work around the hotel and no was was around reception or breakfast area every morning. If the hotel had notified me that there are no locks in the rooms and we would have to look for a staff to be allowed access - I wouldn't stay there. IT was really stressful experience. Staff was friendly and they really need to be prised for their work as people were complaining a lot to them about the state of each room. I am really surprised that Accor doesn't do anything about the state of this hotel and what is worst allows people to book it using Accor platform. It is very first time when I stayed in any hotel around the world and I truly think I should be refunded or compensated for this very bad experience.

Dear RADOSLAW S., Thank you for taking the time to tell us about your experience at the hotelF1 Nantes Ouest Saint-Herblain. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hotel F1, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very Good experience

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Good

Dear MANUEL C., We very much appreciate your comments regarding your stay at the hotelF1 Nantes Ouest Saint-Herblain. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 1.5/5

Anonymous Friends - Confirmed reviews ALL

The room and the floor was not cleaned. We find spider and other insects too.

Dear JUAN U., Thank you for taking the time to tell us about your experience at the hotelF1 Nantes Ouest Saint-Herblain. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hotel F1, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

TOTALEMENT INDIGNE D'UN HOTEL !

TripAdvisor rating 1.0/5

STEFF N TripAdvisor review

Du jamais vu dans une vie. A notre arrivée, couette déchirée, lit non fait, culotte sur le lit, moquette sale et serviettes non fournies. Accueil inadmissible, attente interminable, toilettes très sales. L'impression d'être dans un hôtel malfamé en Sierra Leone, une honte ! Le matelas était de qualité très médiocre. Ne parlons même pas des portes qui claquent constamment. De plus, nous avons fait l'objet d'une escroquerie en devant payer des serviettes (plutôt des serpillères ou chiffons pour la poussière en polyester) non lavées dans un sac plastique avec en prime un refus de remboursement. Personnel désagréable et hautain. Cet hôtel devrait être fermé depuis longtemps. C'est inacceptable. Si c'était à refaire, nous aurions au pire préféré dormir dans la voiture.

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Other web-users rate our hotel

  • 95 reviews 5.8/10 Location
  • 635 reviews 2.5/10 Room
  • 265 reviews 6.7/10 Service
  • 13 reviews 1.7/10 WiFi
  • 427 reviews 1.3/10 Cleanliness
  • 305 reviews 1.8/10 Comfort
  • 88 reviews 1.4/10 Amenities
  • 71 reviews 2.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.