Mercure Warszawa Centrum 4 stars

Customer review rating (ALL Rating) 4.6/5 3,456 reviews

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Mercure Warszawa Centrum - Image 1
Mercure Warszawa Centrum - Image 2
Mercure Warszawa Centrum - Image 3
Mercure Warszawa Centrum - Image 4
ul. Zlota 48/54, 00-120 WARSAW, Poland

Description

Hotel extras

  • City center close to Palace of Culture and Science and Zlote Tarasy.

  • Direct vicinity of main transport hubs: Train Station, Metro and others.

  • Winestone - wines from all over the world and Polish and international dishes.

  • 13 meeting rooms with the possibility of flexible arrangement.

  • Hotel parking for guests.

Our accommodation(s)

Hotel location

Mercure Warszawa Centrum

ul. Zlota 48/54
00-120 WARSAW
Poland

GPS:52.23095, 21.00123

Telephone
Fax +48 22 697 38 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Great choice of a la carte dishes, of local and international cuisine. Menu varied seasonally, everyday business lunch.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,456 reviews

Customer review rating 5.0/5

Tamar N. Solo - Confirmed reviews ALL

good room, kind staff, very clean,

Dear Tamar, Thank you for your positive feedback regarding your recent stay at Mercure Warszawa Centrum. We are delighted that you enjoyed our location, the cleanliness of your room, and the kindness of our staff. We look forward to welcoming you back in the future. Best regards, Guest Relations Team

Customer review rating 5.0/5

Nikunj H. Friends - Confirmed reviews ALL

All was good, very friendly

Dear Nikunj, Thank you for your positive feedback regarding your recent stay at Mercure Warszawa Centrum. We are delighted to hear that you had a pleasant experience and appreciated our friendly staff. We look forward to welcoming you back in the future. Best regards, Guest Relations Team

Customer review rating 0.5/5

Lukas J. Families - Confirmed reviews ALL

Extremely rude staff right from the beginning. Not even a welcome. We PAID for early check-in and the staff just said no, it’s not how it works. Unacceptable.

Dear Mr J., Thank you for sharing your feedback with us. We are truly sorry that your arrival experience did not meet your expectations and that you felt unwelcome. This is certainly not the first impression we wish to create for our guests. We sincerely apologise for the five-minute wait before your room was ready, particularly as you had paid for early check-in. Due to the weekend, later departures and the hotel reaching 100% occupancy, our Housekeeping team was working hard to prepare all rooms as quickly as possible. Unfortunately, despite their best efforts, your room required a few additional minutes. While we hope this provides some context, we fully understand your disappointment, especially given that you had arranged and paid for early access to your room. We would very much appreciate the opportunity to make this right. May we kindly ask you to contact our Guest Relations team directly at H3…? We would be pleased to review the early check-in charge and arrange an appropriate gesture of compensation for the inconvenience you experienced. Once again, please accept our sincere apologies. We truly value your feedback and hope you will give us another opportunity to welcome you and your family, allowing us to provide the warm hospitality and attentive service you rightfully expect. Best regards, Katarzyna Mickiewicz-Rogowiecka Guest Relation Team

Customer review rating 4.5/5

Carol M. Solo - Confirmed reviews ALL

I’m on a group tour with RealPoland, who booked this hotel. I loved everything about it!

Dear Carol, Thank you very much for your positive feedback regarding your recent stay at the Mercure Warszawa Centrum. We are delighted to hear that you enjoyed our location and facilities. We hope to welcome you back in the future for another wonderful experience. Best regards, Guest Relations Team

Customer review rating 4.5/5

Joanna B. Solo - Confirmed reviews ALL

Hotel is well appointed in the center of Warsaw across the street from a shopping center and walking distance from Warsaw Central train station. The room was comfortable although the red walls and bathroom lighting were not my favorite. The breakfast spread was one of the best one I had - the hostess even found a nice table by the window for me. The Winestone restaurant downstairs was great as well with lovely menu, wine list and very pleasant and helpful staff. Overall, a very pleasant experience and I will certainly consider Hotel Mercur on my next visit to Warsaw.

Dear Joanna, Thank you for taking the time to share your experience at Mercure Warszawa Centrum. We are delighted to hear that you found our hotel well-appointed and situated conveniently in the city center. It is wonderful to know that you enjoyed the comfort of your room and appreciated our breakfast offerings. Your kind words about the Winestone restaurant and our staff are greatly appreciated, and I will ensure that your feedback is shared with the team. We look forward to welcoming you back on your next visit to Warsaw. Thank you once again for your review. Best regards, Guest Relations Team

Other web-users rate our hotel

  • 1,855 reviews 9.7/10 Location
  • 1,796 reviews 7.5/10 Room
  • 1,521 reviews 9/10 Service
  • 33 reviews 8.5/10 WiFi
  • 1,103 reviews 9.2/10 Breakfast
  • 671 reviews 8.1/10 Cleanliness
  • 96 reviews 8.7/10 Wellness Area

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