Sofitel Warsaw Victoria 5 stars

Customer review rating (ALL Rating) 4.7/5 2,460 reviews

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Sofitel Warsaw Victoria - Image 1
Sofitel Warsaw Victoria - Image 2
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Sofitel Warsaw Victoria - Image 4
ul. Królewska 11, 00-065 Warsaw, Poland

Description

Hotel extras

  • 18 conference rooms with a Ballroom that can accommodate up to 1,000 people

  • An illuminated pool, 24-hour gym, and Victoria Wellness with massages and treatments

  • The award-winning La Brasserie Moderne with an open kitchen and seasonal menu

  • Excellent breakfast buffet

  • Les Clefs d'Or Concierge

Our accommodation(s)

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Hotel location

Sofitel Warsaw Victoria

ul. Królewska 11
00-065 Warsaw
Poland

GPS:52.240074, 21.013284

Telephone
Fax +48 22 657 80 57

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,460 reviews

TripAdvisor Rating  4.6/5  5,234 reviews

Certificate of excellence 2025

unacceptable 5 star hotel with very poor aminities

TripAdvisor rating 2.0/5

Christiane E TripAdvisor review

very dissapointing. I went there several times before Covid. The tv channels choice is very poor. Just news !!!the only film channel is Polish with a single voice over. One Polish person is speaking over the voice of all the other actors. This is 2025 not 1950.!!! I have travelled round the world and never seen such a poor choice of TV in a 5 star Hotel .The courstesy toileterie is a joke . You get one shower cap per family ,1 pack of 2 cottons buds!!. The breakfast staff hardly speaks Polish nor English. No teababgs on Monday morning !!. I booked the hotel including breakfast and at checking you are told Breakfast is not included. !!! very bad hotel indeed.

Dear Guest, Thank you for sharing your feedback regarding your recent stay at Sofitel Warsaw. We are very sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the inconveniences you encountered. We regret that the in-room amenities, TV selection, and courtesy toiletries did not meet the high standards we strive to offer. Your comments regarding breakfast service and communication challenges with our team have been noted and shared with the relevant departments to ensure improvements are made. As a returning guest, we truly value your loyalty and are disappointed that this stay did not reflect the quality and service you experienced on previous visits. Please rest assured that we are committed to addressing these issues so that future stays meet the standards you expect from a Sofitel property. We hope to have the opportunity to welcome you back and provide an experience that fully reflects the excellence and high standards of Sofitel Warsaw. Kind regards, Sofitel Warsaw Victoria

Customer review rating 5.0/5

Monika K. Families - Confirmed reviews ALL

super

Customer review rating 3.5/5

Roger L. Couples - Confirmed reviews ALL

Served and sang for 80th birthday at breakfast!

Dear Mr. L., Thank you very much for sharing your feedback regarding your recent stay at Sofitel Warsaw Victoria. We are delighted to hear that you enjoyed our breakfast service, and it was our pleasure to celebrate such a special occasion as an 80th birthday with you. We also appreciate your kind words about our team and the positive experiences you had with check-in, cleanliness, and our sustainability initiatives. Your suggestion regarding the promotion of our conservation-related complimentary drinks is noted, and we will explore ways to make this more visible to our guests. Please accept our apologies for the issues you experienced with room lighting and the heating system. Your comments are invaluable, and we have shared them with our technical and housekeeping teams to ensure these matters are addressed and improved. We sincerely hope to welcome you back to Sofitel Warsaw Victoria in the future, and we look forward to providing an even more comfortable and seamless experience for your next visit. Warm regards, Łukasz Gąsior Guest Relations Manager

Excellent

TripAdvisor rating 5.0/5

Stef S TripAdvisor review

Convenient location and friendly staff. The restaurant is amazing and variety of options to choose. Recommend to stay at Sofitel Warsaw.

Customer review rating 1.5/5

Olga K. Business - Confirmed reviews ALL

I booked a Prestige suite with early check in - on ALL app with full prepayment. Two days before their reception firstly informed me that early check in is not sure. I pointed out - it was paid service, than they said - it would be fone. However when I arrived huy at the reception told how lucky I sm that room is ready and that they upgraded me to Prestige suite ( the exactly same room I booked and paid for = no recognition of my Platinum status and no upgrade). I did not correct him as I wanted to go to room as my meeting started in 2 hours. Stay was uneventful as I left I asked for invoice - and next day I had to ask again as nothing was sent to me. To top it all they did not correctly posted points for my stay - they forgot to post all payment for accomodation. I have already made claim through Accor customer service.

Dear Ms. K., Thank you very much for sharing your feedback regarding your recent stay at Sofitel Warsaw Victoria. We sincerely regret that several aspects of your experience did not meet your expectations, and we truly apologize for the inconveniences you encountered. We are very sorry for the confusion regarding your early check-in and the Prestige suite. Your paid early check-in should have been fully recognized, and we deeply regret that the communication at arrival did not reflect your Platinum status or properly acknowledge your booking. Please rest assured that your comments have been shared with our reception and management teams to prevent such situations in the future. We also apologize for the delay in sending your invoice and for the issue with the incorrect posting of your loyalty points. We understand how frustrating these matters can be, and we appreciate your patience while they are being addressed through Accor Customer Service. Your feedback regarding service quality has been noted, and we will work with our team to ensure that every interaction aligns with the high standards expected by our guests, especially for valued Platinum members. We hope to have the opportunity to welcome you back to Sofitel Warsaw Victoria and provide the seamless, attentive service that reflects the true Sofitel experience. Warm regards, Sofitel Warsaw Victoria

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Other web-users rate our hotel

  • 1,312 reviews 9.5/10 Location
  • 1,467 reviews 8.2/10 Room
  • 1,836 reviews 8.8/10 Service
  • 26 reviews 7.1/10 WiFi
  • 976 reviews 9.3/10 Breakfast
  • 771 reviews 9/10 Food
  • 571 reviews 8.5/10 Vibe
  • 445 reviews 8.1/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.