Sofitel Warsaw Victoria 5 stars

Customer review rating (ALL Rating) 4.7/5 2,793 reviews

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Description

Hotel extras

  • Located in the heart of Warsaw, near the Saxon Garden and the Old Town

  • The ultimate relaxation: heated pool with mirror ceiling and wellness area

  • The award-winning La Brasserie Moderne with an open kitchen and seasonal menu

  • Delicious buffet breakfast with local and international dishes

  • Les Clefs d'Or Concierge

Our accommodation(s)

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Hotel location

Sofitel Warsaw Victoria

ul. Królewska 11
00-065 Warsaw
Poland

GPS:52.240074, 21.013284

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,793 reviews

Customer review rating 4.0/5

Ming C. Families - Confirmed reviews ALL

A well-located, pleasant hotel with good service and a nice swimming pool. Overall, we had a very good experience staying here. The only disappointing part was that my daughter’s new toys went missing from our room during our stay. This was very unfortunate and took away somewhat from an otherwise enjoyable experience.

Dear Mr. C., Thank you very much for taking the time to share your feedback following your stay at Sofitel Warsaw Victoria. We are delighted to hear that you appreciated our convenient location, the service provided by our team, and our wellness facilities. It is wonderful to know that overall you had a very good experience with us. At the same time, we are truly sorry to learn about the situation regarding your daughter’s toys. We fully understand how disappointing and upsetting this must have been, especially during a family stay. Please rest assured that we take such matters very seriously, and your comments have been shared with the relevant departments for further review. We sincerely hope to have the opportunity to welcome you and your family back in the future and provide you with an experience that fully reflects the standards we strive to deliver. Kind regards, Sofitel Warsaw Victoria Team

Customer review rating 5.0/5

Nour Z. Couples - Confirmed reviews ALL

We had a great time at Sofitel Warsaw, the staff were very accommodating and hospitable the services. The hotel provided were optimal, and we even enjoyed our time spent inside the hotel. The location could not have been better very central and well connected to all things around the city would highly recommend this hotel to everybody and will definitely be coming back.

Dear Mr. Z., Thank you very much for sharing your wonderful feedback and for awarding Sofitel Warsaw Victoria the highest rating. We are delighted to hear that you had a great stay with us and that you appreciated our central location, the comfort of your room, and the quality of service provided by our team. It is especially rewarding to know that our staff contributed to making your experience enjoyable and that you felt welcomed throughout your stay. Your kind recommendation means a lot to us, and we truly appreciate your trust in our hotel. We look forward to welcoming you back to Sofitel Warsaw Victoria for another memorable stay. Kind regards, Inga Górna Guest Relations Specialist

Customer review rating 5.0/5

Mark I. Solo - Confirmed reviews ALL

That is my 6th time at the Hotel, always great time ,excellent team

Dear Mr. I., Thank you very much for sharing your wonderful feedback and for giving Sofitel Warsaw Victoria the highest rating. It is a true pleasure to welcome you back for your 6th stay with us. We are delighted to hear that you have consistently enjoyed your visits and that our team has contributed to making each experience a memorable one. Your kind words regarding our welcome and the service provided by our team are greatly appreciated. We will be happy to share your feedback with all our colleagues, as such recognition is a wonderful motivation for us to continue delivering exceptional hospitality. We look forward to welcoming you back for your next stay at Sofitel Warsaw Victoria. Kind regards, Inga Górna Guest Relations Specialist

Customer review rating 4.0/5

Rebecca T. Solo - Confirmed reviews ALL

Sadly no one explained how to use thermostat, so it only worked when key was not in slot. So I had to use cellphone flashlight to go to bathroom. 2 ND day finally tech man came to show me how to use and confirmed it was broken. Guests need to be more informed instead like things use to be.

Dear Ms. T., Thank you very much for taking the time to share your feedback following your stay with us. We are pleased to know that overall you had a positive experience; however, we sincerely regret the inconvenience you experienced with the thermostat and room lighting. We apologize that the information regarding the room controls was not properly explained to you upon arrival. We understand how frustrating it must have been to experience difficulties with the temperature settings and to have to use your phone flashlight at night. We also appreciate your patience while our technical team assisted and identified the issue. Your comments are very valuable, and we have shared them with the relevant teams to review how we can improve communication with our guests and ensure that room facilities are explained more clearly whenever needed. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and comfortable stay. Kind regards, Inga Górna Guest Relations Specialist

Customer review rating 1.5/5

Charles O. Friends - Confirmed reviews ALL

Staff took very long to respond to queries over the phone. I had to call multiple times and still wasn't able to get help. Requested for pillows at night and toothbrush but was told that i will not be able to get them till the next morning. Very poor and disappointing service for a Sofitel.

Other web-users rate our hotel

  • 1,484 reviews 9.5/10 Location
  • 1,684 reviews 7.9/10 Room
  • 2,078 reviews 8.8/10 Service
  • 25 reviews 6.1/10 WiFi
  • 1,102 reviews 9.2/10 Breakfast
  • 852 reviews 9.1/10 Food
  • 512 reviews 8.4/10 Cleanliness
  • 378 reviews 9/10 Pool

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