Thank you very much for your fantastic review and for your loyalty as an ALL member. We are delighted that you rated your stay with full marks and enjoyed our cleanliness, convenient location close to public transport and our breakfast. It is wonderful to know that you had such a comfortable stay with us. Your outstanding ratings for your room, check-in, check-out, our team, Wi-Fi and value for money are a great compliment to everyone at the hotel. We also sincerely appreciate your recommendation of both our hotel and the ALL loyalty programme. Thank you for your trust. We look forward to welcoming you and your family back to Havel and Spree on your next visit to Berlin. Kind regards, Ingolf Wagner General Manager ibis Berlin Spandau

Thank you very much for taking the time to share your feedback and for your loyalty as an ALL member. We are delighted that you enjoyed our convenient location with excellent access to rail and bus services and that you found your room comfortable and pleasantly cool during your stay. Thank you also for your comments regarding the parking. We understand that this may have been disappointing. Our hotel is part of the same building complex as the Spandau Arcaden shopping centre, and the public parking garage is located at the far end of the complex, approximately 200 metres from the hotel entrance. While it is not directly beneath the hotel, it offers convenient and secure parking for our guests. We also appreciate your feedback regarding the carpet and the Wi-Fi access. Please be assured that we will review your comments with the relevant teams as we continuously strive to improve our guests' experience. Thank you once again for your valuable feedback. We look forward to welcoming you and your friends back to Havel and Spree on your next visit to Berlin. Kind regards, Ingolf Wagner General Manager ibis Berlin Spandau

Thank you very much for your review and for your loyalty as an ALL member. We are pleased to hear that you enjoyed our convenient location, found your room comfortable and appreciated the friendly booking process as well as our team. At the same time, we sincerely apologise for the condition of the drinking glasses in your room. This clearly does not meet our cleanliness standards. Thank you for bringing this to our attention. The affected glasses have already been replaced, and we have discussed your feedback with our housekeeping team to help prevent this from happening again. We truly appreciate your honest feedback and are pleased that, despite this issue, you still had a positive overall stay. We look forward to welcoming you back to Havel and Spree on your next visit to Berlin. Kind regards, Ingolf Wagner General Manager ibis Berlin Spandau

Thank you very much for your fantastic review and for your loyalty as an ALL Silver member. We are delighted that you rated your stay with full marks and that you enjoyed our convenient location, the friendliness of our team and the excellent public transport connections right on our doorstep. It is especially rewarding to read your comment, "Nothing to complain about." Feedback like this is the greatest compliment our team can receive and motivates us to continue delivering the best possible experience for our guests. Thank you for your trust and your recommendation. We look forward to welcoming you and your friends back to Havel and Spree on your next visit to Berlin. Kind regards, Ingolf Wagner General Manager ibis Berlin Spandau

Vielen Dank für Ihre positive Bewertung und für Ihre Treue als ALL Mitglied. Es freut uns sehr, dass Sie unsere verkehrsgünstige Lage sowie die unkomplizierte Buchung über die ALL App positiv hervorheben. Schön, dass Sie Ihren Aufenthalt insgesamt als angenehm empfunden haben und unser Hotel als solides Haus bewertet haben. Ebenso bedanken wir uns für Ihre guten Bewertungen in den Bereichen Check-in, Sauberkeit, Team, Check-out sowie für Ihre positive Einschätzung unseres Engagements für Nachhaltigkeit. Ihre Weiterempfehlung unseres Hotels und des ALL Programms wissen wir sehr zu schätzen. Wir freuen uns schon heute darauf, Sie bei Ihrem nächsten Aufenthalt wieder an Havel und Spree begrüßen zu dürfen. Herzliche Grüße Ingolf Wagner General Manager ibis Berlin Spandau

Thank you for taking the time to share your detailed feedback and for your loyalty as an ALL member. We are pleased to hear that you appreciated our convenient location, the cleanliness of the hotel and the friendliness and professionalism of our team. A special thank you for recognising our bar team – we will be delighted to share your kind comments with them. We also appreciate your constructive suggestions. Our rooms are designed according to the functional ibis concept, offering everything needed for a comfortable stay in a compact layout. Likewise, our rooms do not include tea and coffee-making facilities. However, our hotel bar is always happy to serve a selection of freshly prepared coffee and tea specialities. We are sorry that you felt our breakfast did not fully meet your expectations in terms of value. We continuously review our offering to provide a wide variety of fresh products while maintaining the quality our guests expect. It is especially rewarding to read that you would choose to stay with us again. We truly appreciate your trust and look forward to welcoming you back to Havel and Spree on your next visit to Berlin. Kind regards, Ingolf Wagner General Manager ibis Berlin Spandau

Thank you for taking the time to share your feedback. We are pleased that you appreciated our convenient location. However, we are truly sorry that several aspects of your stay did not meet your expectations. Please accept our sincere apologies for the impression you had of our reception team. A warm, welcoming and professional service is something we strive to provide to every guest, and we will discuss your comments with our team. We also regret that the air conditioning did not provide the level of comfort you expected. During your stay, Berlin experienced exceptionally high summer temperatures, which placed our cooling system under considerable strain. Nevertheless, we understand how important a comfortable room temperature is and are continuously working to optimise the system wherever possible. Thank you as well for your comments regarding the value for money. We appreciate your honest feedback, as it helps us identify areas where we can improve. We hope you will give us another opportunity to provide you with a much better experience in the future. Kind regards, Ingolf Wagner General Manager ibis Berlin Spandau

Thank you for your positive review and for your loyalty as an ALL member. We are delighted to know that you had a good stay with us and that you rated so many aspects of your visit so highly, including cleanliness, our team, check-in, check-out and Wi-Fi. Your recommendation means a great deal to us, and we truly appreciate your trust in our hotel. We hope to have the pleasure of welcoming you back to Havel and Spree on your next visit to Berlin. Kind regards, Ingolf Wagner General Manager ibis Berlin Spandau

Thank you for your positive review and for your loyalty as an ALL member. We are delighted to read that you had a smooth and enjoyable stay with us. It is great to know that you appreciated our convenient location close to Spandau station, as well as the simple room concept and the easy check-in and check-out experience. Your positive ratings for cleanliness, Wi-Fi and your recommendation are greatly appreciated and encourage our team to continue delivering reliable service every day. Thank you for choosing ibis Berlin Spandau. We look forward to welcoming you back to Havel and Spree on your next visit. Kind regards, Ingolf Wagner General Manager ibis Berlin Spandau

Thank you for taking the time to share such detailed feedback and for your loyalty as an ALL member. We are pleased to hear that you enjoyed our breakfast, found the rooms clean and appreciated our excellent location for events and concerts at the Zitadelle Spandau. At the same time, we sincerely regret that parts of your experience at the reception desk did not meet your expectations. Your comments regarding the early check-in process and the communication surrounding your room key are appreciated and have been shared with the team. While procedures are in place, we fully agree that the way they are communicated is just as important as the procedures themselves. We are also sorry about the inconvenience caused by the missing bottle opener. It is wonderful to hear that our housekeeping colleague was able to assist you quickly, and we will be sure to share your kind words with the team. Most importantly, thank you for giving us a second chance despite these shortcomings. Knowing that you would consider staying with us again means a great deal to us and shows that we still managed to leave you with a positive overall impression. We look forward to welcoming you and your family back to Havel and Spree on your next visit to Berlin. Kind regards, Ingolf Wagner General Manager ibis Berlin Spandau

Thanks for the fantastic feedback! We’re thrilled to hear you enjoyed our location and had a great stay. We hope to welcome you back soon for another wonderful experience! Best wishes, Your Team ibis Berlin Spandau

Thank you very much for your positive review and for taking the time to share your experience. We are delighted to hear that you enjoyed your room, appreciated our convenient location near Berlin Spandau station, and found your stay to offer good value for money. It is also wonderful to know that you were satisfied with the cleanliness of the hotel, our team, and the overall arrival and departure experience. Thank you as well for your loyalty as an ALL Classic member and for recommending us to your friends and family. We hope to have the pleasure of welcoming you back to ibis Berlin Spandau on your next visit to Berlin. Kind regards, Ingolf Wagner General Manager ibis Berlin Spandau

Thank you for taking the time to share your feedback regarding your stay with us. Whilst we are pleased to hear that you found our team friendly and welcoming, we are naturally disappointed to learn that several aspects of your stay did not meet your expectations. We regret that our breakfast offering did not match your personal preferences. Our buffet includes a range of hot and cold items, fresh bakery products, fruit, cereals, coffee specialties and a selection of beverages, and we continually review guest feedback to ensure we meet the expectations of as many guests as possible. Regarding the information provided within the hotel, we appreciate your comments. As an international hotel welcoming guests from around the world, clear communication is important to us, and we will review your observations carefully. With regard to the room amenities, ibis hotels follow a deliberately straightforward and functional concept designed to offer comfortable accommodation at a competitive price. Complimentary bottled water is not part of the standard room equipment; however, beverages are available throughout the day from our bar and mini market. Thank you once again for your honest feedback. We appreciate your comments and hope that we may have the opportunity to welcome you again in the future. Kind regards, Ingolf Wagner General Manager ibis Berlin Spandau

Thank you for taking the time to share your feedback regarding your stay with us. We are pleased to hear that our reception team was able to assist you with your travel arrangements and that you found our colleague helpful and supportive. We will gladly share your kind comments with the team. It is also wonderful to know that you appreciated our sustainability efforts, particularly our optional housekeeping programme. We believe that giving guests the choice regarding room servicing and towel replacement is an important contribution to reducing environmental impact. Thank you as well for your positive comments regarding the overall value of your stay and your recommendation. We appreciate your honest feedback and hope to have the pleasure of welcoming you back to ibis Berlin Spandau in the future. Kind regards, Ingolf Wagner General Manager ibis Berlin Spandau

Thank you very much for taking the time to share such wonderful feedback regarding your stay with us. We are delighted to hear that you particularly appreciated our convenient location as well as the accommodating and friendly service provided by our team. It is also fantastic to know that you were fully satisfied with your room, cleanliness, Wi-Fi, overall comfort, and value for money. Your positive feedback means a great deal to us and will gladly be shared with our team. We truly appreciate your recommendation and hope to have the pleasure of welcoming you and your family back again soon to ibis Berlin Spandau, by the Spree and Havel. Kind regards, Ingolf Wagner General Manager ibis Berlin Spandau

Thank you very much for your positive review and your kind feedback. We are delighted to hear that you enjoyed our convenient location close to the train and bus station and that you found the hotel clean and comfortable. It is also wonderful to know that you appreciated the friendliness of our team, the smooth booking experience, and the recognition as an ALL Accor member. Thank you as well for your positive feedback regarding our sustainability initiatives and efforts to reduce single-use plastics. We would be very happy to welcome you and your family again soon by the Spree and Havel. Kind regards, Ingolf Wagner General Manager ibis Berlin Spandau

Thank you very much for your kind feedback and your 80/100 rating. We are pleased to hear that you had a comfortable stay and especially appreciated the cleanliness, our team, and the overall experience. Thank you also for your suggestion regarding a minibar. Please note that, in line with the ibis hotel concept, we have deliberately chosen not to include minibars or mini fridges in the rooms. However, our hotel bar offers a selection of drinks that you can purchase at any time. We truly appreciate your feedback, as it helps us to better understand our guests’ expectations. Thank you as well for your loyalty as an ALL Accor member. We would be happy to welcome you again soon by the Spree and Havel. Kind regards, Ingolf Wagner General Manager ibis Berlin Spandau

Thank you very much for your outstanding feedback. We are delighted to hear that you enjoyed our clean, spacious, and modern rooms, as well as the welcoming and helpful service from our reception team. It is also great to know that your booking and check-in experience at the front desk went smoothly and that all aspects of your stay – including cleanliness, WLAN, and price-performance – met your expectations. Thank you for your loyalty as an ALL Accor member and for your willingness to recommend us. We look forward to welcoming you again soon at ibis Berlin Spandau. Kind regards Ingolf Wagner General Manager ibis Berlin Spandau

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns so ausführlich zu bewerten. Es freut uns sehr zu hören, dass Sie einen angenehmen Aufenthalt bei uns hatten und insbesondere mit dem Check-in sowie der Freundlichkeit und Hilfsbereitschaft unseres Teams so zufrieden waren. Ihr Lob geben wir sehr gerne an alle Mitarbeitenden weiter. Auch dass Ihnen unser Frühstück so gut gefallen hat, freut uns sehr. Gleichzeitig danken wir Ihnen für Ihre Hinweise zum Badezimmer. Der Geruch sowie der defekte Duschhalter entsprechen selbstverständlich nicht unserem Standard. Wir werden dies umgehend intern prüfen und beheben. Schön, dass Sie insgesamt zufrieden waren und uns weiterempfehlen würden. Auch Ihre Treue als ALL Accor Mitglied wissen wir sehr zu schätzen. Wir hoffen, Sie und Ihre Familie bald wieder im ibis Berlin Spandau begrüßen zu dürfen. Herzliche Grüße Ingolf Wagner General Manager ibis Berlin Spandau