ibis Hamburg Alsterring 2 stars

Customer review rating (ALL Rating) 4.5/5 1,563 reviews

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Description

Hotel extras

  • Free WIFI throughout the hotel

  • The innovative Sweet Bed by ibis provides increased sleeping comfort

  • Breakfast is served from 4am to 12pm

  • Direct access to the airport via S-Bahn

Our accommodation(s)

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Hotel location

ibis Hamburg Alsterring

Pappelallee 61
22089 HAMBURG
Germany

GPS:53.568848, 10.061288

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,563 reviews

TripAdvisor Rating  4.0/5  796 reviews

well located

Customer review rating 4.0/5

S. Friends - Confirmed reviews ALL

no problems

Good location, good hotel, minor issues

Customer review rating 3.5/5

Yazen Business - Confirmed reviews ALL

It's a functional hotel, clean, friendly staff, and has all you need. Bed was comfortable, shower and bathroom all good, nice desk to sit at, good TV, small bench to sit on. All good. My only issue was the water pump which kept going on whenever somebody in the building went to the bathroom. The noise was a bit disturbing as it increased the decibel level by 10 points to a higher than conversation level then.

Good hotel, not ideal for small babies.

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Stayed here for a few nights durig the 2024 Hafengeburtstag - room was good, though the hotel could not provide a cot for us (the fold-down bed was not ideal for a 20-month-old baby, as it does not have walls). Also, there are no sockets for charging a phone near the bed, which is inconvenient. Aside from that, we had a great stay. Good staff, nice bar and beer, clean room, comfortable bed.

Dear MARK J., We very much appreciate your comments regarding your stay at the ibis Hamburg Alsterring. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Unfortunately it was not noted when booking that it should be a baby cot. We have these at any time according to the equipment as described by you. Hopefully we can improve on this on a next stay. Talk to us. All the best to you and your family. Thank you again for sharing your experience, and we hope your next visit will be much better. Sincerely, Antje Borgmann & Team

Good hotel, not ideal for small babies.

TripAdvisor rating 4.0/5

Calamity_Jones TripAdvisor review

Stayed here for a few nights durig the 2024 Hafengeburtstag - room was good, though the hotel could not provide a cot for us (the fold-down bed was not ideal for a 20-month-old baby, as it does not have walls). Also, there are no sockets for charging a phone near the bed, which is inconvenient. Aside from that, we had a great stay. Good staff, nice bar and beer, clean room, comfortable bed.

Bad

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

Had to wait for 2 hours at reception for getting the booked rooms. Moreover the frontdesk staff were incapable, mannerless and not fit for the job.

Dear SAJID B., Thank you for taking the time to tell us about your experience at the ibis Hamburg Alsterring. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. 2 hours, unless someone arrives before 3:00 p.m., no one has ever waited. This is completely new for us. Yes, some employees are new and need time to do justice to everyone equally. More than 85% of our guests have not this experience in the review tools as shown below. We wish you more success with one of the next hotel bookings and thank you for your time. Sincerely, Antje Borgmann General Managerin

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Other web-users rate our hotel

  • 822 reviews 9/10 Location
  • 1,147 reviews 6.6/10 Room
  • 1,115 reviews 9.5/10 Service
  • 29 reviews 7.1/10 WiFi
  • 882 reviews 9.2/10 Breakfast
  • 550 reviews 7.7/10 Cleanliness
  • 177 reviews 8.1/10 Food
  • 140 reviews 7.8/10 Vibe

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