ibis Styles Hamburg-Barmbek

Dear Mr P., Thank you for this review of your recent stay. We are delighted that you found our rooms to your liking and that the cleanliness was up to your standards. It is also great to hear that you thoroughly enjoyed our breakfast offerings, which include a variety of sweet and savory options paired with a selection of coffee specialties, teas, and juices. However, we apologize for any inconvenience you experienced with the heating in your room. While our air conditioning is individually controlled per room, we understand that this feature is crucial for comfort, and we regret that it did not meet your expectations. We also note your preference for an extra pillow and a kettle to heat water. We always aim to provide all the necessary amenities for a pleasant stay, and we are sorry for any shortfall in this regard. Our guests can request additional pillows at reception, and while we don\'t offer kettles in the rooms, we provide a complimentary coffee, water, and tea station in the lobby for convenience. Nonetheless, we are pleased that the general experience was positive and that you appreciated our hotel\'s features. Our central location near Hamburg Stadtpark, the planetarium, and Osterbekkanal, as well as convenient access to public transport, are aspects we are proud of, and we hope they contributed to a memorable stay in Hamburg. We hope we will have the opportunity to see you again in the future. Best regards, Carmen Windisch, Hotel Manager

Dear Berit, Thank you for the time taken to share your experience of staying with us. We are pleased that you found the room to be clean, modern and cozy, which is a testament to our dedication to providing a comfortable and enjoyable stay for our guests. Our team takes great pride in the distinctive design of our rooms, with their unique freehand drawings by Kraken, and ensuring that each space is well-maintained. However, we are sorry to hear that you encountered discomfort due to the room temperature. Please accept our apologies for any inconvenience this may have caused. We understand that a restful night's sleep is paramount, and we regret that the temperature adjustments were not sufficient. Regarding the reception staff, we will follow up on this with our team to ensure our service embodies the warm and welcoming spirit we strive for. We also acknowledge your comment on the wifi speed and will look into improving the connection for a better guest experience. Finally, we are delighted that you enjoyed our convenient location just a stone's throw from the Barmbek train station and within walking distance of various shops and cafeterias. We believe that our hotel's position in the vibrant Hamburg-Barmbek district offers an excellent base for our guests to explore the local culture and attractions. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Carmen Windisch, Hotel Manager

Dear Guest, Thank you for this review of your recent stay. We are thrilled to hear that your overall impressions of ibis Styles Hamburg Barmbek were favorable. We are pleased that you found our rooms to your liking and that our winter sale provided you with excellent value for your stay. It is always our goal to offer a comfortable and affordable experience for our guests. However, we regret that there were aspects of your stay that did not meet your satisfaction. We apologize for the confusion regarding the redemption of points for a price reduction at check-in; this is an area we will certainly look into for improvement. Additionally, we understand your disappointment in not receiving the 100 points per night for opting out of daily cleaning, and we will ensure that our processes are more consistent in the future. Nonetheless, we are thrilled that you appreciated the prime location of our hotel, situated in close proximity to Hamburg Stadtpark, Osterbekkanal, and public transport connections, making it an ideal base for exploring the city. We hope we will have the opportunity to see you again in the future. Best regards, Carmen Windisch, Hotel Manager

Dear guest, Thank you for this review of your recent stay. We are thrilled to hear that your stay at ibis Styles Hamburg Barmbek was a pleasant one. We are delighted that you appreciated the spaciousness of your room and found our bar and restaurant to your liking. Our aim is to provide a comfortable and enjoyable experience with our distinctively designed rooms and an inviting dining atmosphere at Mike's Urban Pub. We hope we will have the opportunity to see you again in the future. Best regards, Carmen Windisch, Hotel Manager

Dear Guest, Thank you for sharing your experience with us. We are thrilled to hear that your recent stay with us met your needs and expectations. We are delighted that you found our location convenient for your travel plans, and that our team was able to contribute to a pleasant experience. Our staff takes great pride in offering helpful service, and it's rewarding to know our efforts positively impacted your week with us. It would be a pleasure to welcome you back. Best wishes, Carmen Windisch, Hotel Manager