Novotel Munich City 4 stars

Customer review rating (ALL Rating) 4.6/5 3,839 reviews

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Novotel Munich City - Image 1
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Hochstrasse 11, Bayern, 81669 MUNICH, Germany

Description

Hotel extras

  • Young, motivated and dynamic hotel team

  • Centrally located and ideal connection to public transport and airport

  • THE FLAVE restaurant featuring international cuisine and snacks

  • Spacious wellness area with pool and sauna (4 to 11 p.m.)

  • Conference center: GREAT Meetings concept by Novotel

Our accommodation(s)

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Hotel location

Novotel Munich City

Hochstrasse 11, Bayern
81669 MUNICH
Germany

GPS:48.129516, 11.58865

Telephone
Fax +49 89 66107999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE FLAVE

At THE FLAVE, everything revolves around Munichs Viktualienmarkt. Every day, we can offer you a varied and fresh market selection. From light, tasty snacks to hearty, filling meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  3,839 reviews

Customer review rating 4.5/5

Rowan B. Business - Confirmed reviews ALL

Easy to walk to work. Comfortable bed. Nice welcome from desk on arrival.

Customer review rating 5.0/5

Aaron M. Couples - Confirmed reviews ALL

Had a pleasant stay, very much recommend

Dear Mr M., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again here in Munich. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.0/5

Daniel W. Families - Confirmed reviews ALL

Good breakfast. Great location and staff tha are friendly and helpful. The room felt a little dated but was comfortable.

Dear Mr W., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your positive review, the praise for the location, the breakfast and the staff, and also for your critique regarding your room. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. Perhaps you'd like to try a modern room in the section of our hotel that opened in 2023 during your next stay. We really appreciate your positive words and good marks in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 3.0/5

Deanne G. Couples - Confirmed reviews ALL

We were placed on the ground floor in one of a handful of rooms accessible only after walking through the dining room. It was freezing out and the room was freezing as well. After we could not get the room warmer after a few hours, we had to go back to the desk and they brought us an electric heater, which mildly warmed the room. They have apparently had this problem before in these rooms. Several other things to note: there is a weird bright LED light that starts at the floor on one wall and then goes up to the ceiling, then across the ceiling to the opposite wall, and then down to the floor. If the room light is on , you cannot turn it off. If you turn off the room light, other important lights do not work. The light happens to go right over and behind the desk area, and if using a computer, the LED lights reflects on the screen, and therefore the computer screen is not visible except for this bright reflection. We had to totally move the desk to a different area in order to work on the computer. We did get the optional breakfast. The choices were moderate, but very limited for gluten free or dairy free. There was no oatmeal. Nothing was clearly marked, except for lactose free milk. They did bring us three different gluten free rolls at breakfast, and two were edible. The fresh fruit was not plentiful. Overall, for a chain hotel, the stay was underwhelming.

Dear Ms G., Thank you very much for your visit and for taking the time to tell us about your experience at Novotel München City. We regret that your experience with our hotel and especially the room did not meet your expectations; please allow us to express our sincerest apologies. I also admit that there is still “room for improvement” when it comes to breakfast. Rest assured that the specific issues are being addressed and discussed within our on-site team, and that we will do our best to continue improving in this area. I would like to sincerely apologize for the disappointments. Please rest assured that we are taking the appropriate measures to address all the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore, we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 5.0/5

Hui W. Business - Confirmed reviews ALL

Every customer service staff is very gentle. Novotel gave me a great first impression of Munich.

Dear Ms W., Thank you for taking the time to review your stay at Novotel München City. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed the location. My team and I are looking forward to welcoming you back as our guest hopefully soon. Best regards, Rafael D. Fröhlich General Manager

Other web-users rate our hotel

  • 2,080 reviews 9.1/10 Location
  • 2,475 reviews 6.8/10 Room
  • 2,217 reviews 8.9/10 Service
  • 76 reviews 5.4/10 WiFi
  • 1,592 reviews 9/10 Breakfast
  • 936 reviews 8.1/10 Cleanliness
  • 572 reviews 8.8/10 Vibe
  • 571 reviews 5.6/10 Pool

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