Novotel Munich City 4 stars

Customer review rating (ALL Rating) 4.6/5 4,224 reviews

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Hochstrasse 11, Bayern, 81669 MUNICH, Germany

Description

Hotel extras

  • Young, motivated and dynamic hotel team

  • Centrally located and ideal connection to public transport and airport

  • THE FLAVE restaurant featuring international cuisine and snacks

  • Spacious wellness area with pool and sauna (4 to 11 p.m.)

  • Conference center: GREAT Meetings concept by Novotel

Our accommodation(s)

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Hotel location

Novotel Munich City

Hochstrasse 11, Bayern
81669 MUNICH
Germany

GPS:48.129516, 11.58865

Telephone
Fax +49 89 66107999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE FLAVE

At THE FLAVE, everything revolves around Munichs Viktualienmarkt. Every day, we can offer you a varied and fresh market selection. From light, tasty snacks to hearty, filling meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  4,224 reviews

Customer review rating 3.0/5

Rachael C. Business - Confirmed reviews ALL

I loved the hotel, however I had to move rooms as the toilet stopped working (no flush) and I found small shards of glass in the bed. Being heavily pregnant, I wasn't keen to move rooms at 2am but staff were very helpful the next morning and immediately arranged for me to move rooms. I appreciated the fruit bowl in the room as well as apology. I had a very ealry checkout but was too late to inform staff so that I could arrange an express breakfast. It would be good for this to be advertised somewhere. Luckily I didn't injure myself on the glass, but this could have been possible and as such I am requesting appropriate compensation, as finding glass in your hotel bed is a serious matter. I was on a work trip and would like to be able to recommend this hotel to my colleauges for future work trips.

Customer review rating 4.0/5

Martin G. Families - Confirmed reviews ALL

The stay was ok. Staff was very polite, although I have never experienced that someone just knocks at the door, then immediately opens and asks if we need to add something to the minibar. Luckily we werent naked. One lift was out of order so we had to wait longer for the remaining one. Parking spots were not wide enough, it was quite difficult to step out of the car on both sides. The pool was ok, I didnt find any dressing room in wellness area so I couldnt go to sauna as I didnt have any safe place to keep my stuff. And there was a noise coming from the shower ventilation which was very disturbing in the morning. But the room was cozy, mattrace really comfortable and room equipment fully sufficient. The location was quite and really close to city center.

Dear Mr G., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your positive review, the praise for the room, the bed, the facilities and the location, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences and disappointments you had to deal with. Regarding any disturbances caused by our housekeeping staff, I recommend hanging the “Do Not Disturb” sign on the door just to be safe; that way, there won't be any misunderstandings. We apologize for the elevator being out of service. We really appreciate your good marks in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 3.5/5

Anna S. Families - Confirmed reviews ALL

Well located, but room felt a little tired. Carpet dirty and bathroom dated with a very disappointingly weak shower. Lovely to have a pool etc. but pool was cold - would usually expect a private pool to be warmer. Public areas were very pleasant though and the children loved the kids area which was a nice surprise.

Dear Ms S., I am very pleased that you took the time to review your visit with us at Novotel München City. Thank you for your review, the praise for the location, the public areas and the kids corner, and also for your critique and suggestions on improvement. We take your feedback very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences and disappointments you had to deal with. Perhaps you'd like to try a modern premium room in our hotel's new wing during your next stay—it offers even more comfort. With regard to the pool, please allow me to point out that it is designed in size and shape as an active pool or sports pool in which children and adults can be active. The water temperature is set for this purpose. I would like to ask you for understanding. We really appreciate your good marks in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.5/5

Miodrag R. Business - Confirmed reviews ALL

Wonderful stay, like always. Bavarian Pretzels for breakfast are fantastic

Dear Mr R., We very much appreciate your comments regarding your stay at the Novotel München City. It is always a pleasure to receive positive feedback. We are much obliged to you for the excellent assessment, the top marks and the great remarks on the our pretzels. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Rafael D. Fröhlich General Manager

Customer review rating 4.5/5

Leonard K. Couples - Confirmed reviews ALL

We stayed for 4 days. We were able to walk to everything . Sightseeing experience was excellent.

Dear Mr K., Thank you very much for your visit and for taking the time to review your stay at Novotel München City. I am very pleased that you rated us highly in all categories and are delighted that you really enjoyed your stay with us and the location in particular. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Rafael D. Fröhlich General Manager

Other web-users rate our hotel

  • 2,001 reviews 9.2/10 Location
  • 2,330 reviews 6.9/10 Room
  • 2,169 reviews 9/10 Service
  • 66 reviews 4.1/10 WiFi
  • 1,494 reviews 9.1/10 Breakfast
  • 858 reviews 8.6/10 Cleanliness
  • 518 reviews 8.5/10 Vibe
  • 513 reviews 6.1/10 Pool

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