Novotel Edinburgh Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,164 reviews

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Description

Hotel extras

  • Onsite car parking

  • In central Edinburgh with easy access to Grassmarket & Edinburgh Castle

  • Free WiFi throughout the hotel.

  • Relaxed, stylish restaurant and bar

  • The hotel offers convenient access to public transportation.

Our accommodation(s)

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Room 1

Hotel location

Novotel Edinburgh Centre

80 Lauriston Place, SCOTLAND
EH3 9DE EDINBURGH
United Kingdom

GPS:55.944912, -3.199603

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

From breakfast to lunch, dinner or a tasty little snack, Novotel provides balanced choices and à la carte service 24/7 at all its hotels. At Novotel, you can count on enjoying a relaxing meal in a friendly, stylish setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,164 reviews

Customer review rating 1.5/5

Hassan G. Families - Confirmed reviews ALL

Dear Hassan, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location and the friendliness of our staff. However, I regret to learn that your experience was hindered by the air conditioning issues in your room. While we strive to maintain a comfortable environment, there are occasions when external temperatures can affect room conditions. Your comments regarding the fans have been noted. I also apologize for the disappointment caused by the room view during your anniversary celebration. We do our utmost to accommodate special requests based on availability, and it is regrettable that your expectations were not met in this instance. Lastly, I understand your concerns regarding the payment process. We aim to uphold transparency in our billing practices, and I apologize for any confusion that arose regarding your chosen rate. Thank you once again for your insights, and I hope you will consider staying with us in the future. Best regards, Novotel Edinburgh Centre

Customer review rating 5.0/5

Rebecca M. Families - Confirmed reviews ALL

Dear Rebecca, Thank you for your kind words regarding our prime location and comfortable accommodations. We are delighted to hear that you enjoyed our breakfast offerings and the pool facilities. Your satisfaction is important to us, and we hope to welcome you back soon. Best regards, Novotel Edinburgh Centre

Customer review rating 4.5/5

Kimberley B. Business - Confirmed reviews ALL

Dear Kimberley, Thank you for taking the time to share your experience at Novotel Edinburgh Centre. We are pleased to hear that you found the hotel lovely and our staff friendly and helpful. We sincerely apologize for the initial mix-up with your room bookings and appreciate your understanding regarding the availability of the additional room for your colleague. Regarding the layout of the bathrooms, we recognize that our design choices may not suit everyone's preferences. We strive to ensure that our facilities meet a variety of needs. Concerning the toiletries, we aim to provide a selection that aligns with the room type booked. We appreciate your feedback on this matter as it helps us to evaluate our offerings. We are grateful for your positive remarks and hope to welcome you back in the future for another enjoyable stay. Best regards, Novotel Edinburgh Centre

Customer review rating 0.5/5

Nicholas S. Families - Confirmed reviews ALL

Thank you for sharing your feedback regarding your recent stay. I regret to learn that you were dissatisfied with the price match policy. We strive to ensure our pricing is competitive, and I understand your frustration in this regard. Furthermore, I am sorry to hear that your experience with the room did not meet your expectations, and that the pool's environment was not comfortable due to chlorine levels. Your comments about the access card system will also be reviewed, as we aim for convenience in all our facilities. While I understand you did not partake in breakfast, I appreciate your feedback as it allows us to continuously improve our offerings. Thank you for your insights, and we hope to have the opportunity to restore your faith in us in the future. Best regards, Novotel Edinburgh Centre

Customer review rating 5.0/5

Kevin B. Families - Confirmed reviews ALL

Dear Kevin, Thank you for your kind words regarding our ideal location and the comfort of your stay. We are pleased to hear that our facilities and breakfast options met your expectations. Your appreciation of our staff will certainly motivate them. Best regards, Novotel Edinburgh Centre

Other web-users rate our hotel

  • 2,179 reviews 9.2/10 Location
  • 2,724 reviews 6.9/10 Room
  • 2,345 reviews 8.4/10 Service
  • 20 reviews 6.5/10 WiFi
  • 1,366 reviews 8.5/10 Breakfast
  • 1,124 reviews 7.6/10 Cleanliness
  • 700 reviews 7.8/10 Pool
  • 492 reviews 5/10 Value

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