ibis Sydney Thornleigh 3.5 stars

Customer review rating (ALL Rating) 4.2/5 1,036 reviews

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200 - 212 Pennant Hills Road, 2120 THORNLEIGH, Australia

Description

Hotel extras

  • Ibis Kitchen and Bar with food service available 24/7. Currently limited service.

  • 105 guest accommodation rooms with 4 Wheelchair Accessible rooms on the ground floor.

  • 15-20 minute walk to Thornleigh train station and 5 minute walk to bus service to Hornsby.

Our accommodation(s)

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Hotel location

ibis Sydney Thornleigh

200 - 212 Pennant Hills Road
2120 THORNLEIGH
Australia

GPS:-33.727829, 151.083694

Telephone
Fax +61 2 9481 7511

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN

Non contractual photo

The charm of the bistro tradition Both a bar and a restaurant ... Soak up the bistro atmosphere while enjoying good local cuisine. RSA is enforced, Please ensure your time with us and drink in moderation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,036 reviews

TripAdvisor Rating  4.0/5  592 reviews

Don’t bother, there are better options.

TripAdvisor rating 2.0/5

andy6280 Families - TripAdvisor review

My stay at this Ibis hotel was absolutely horrible. I am not normally one to complain but this deserves a comment. On arrival after flying into Sydney from Busselton we arrived around 10:45pm. Man checking us in was rude and not helpful. As the booking was placed by a 3rd party (the hotel was sent an email confirming this) they demand I ring them to confirm whom I was at 11pm at night. I offered to pay to save the hassle but was denied this option. Breakfast was included and paid for in my booking but they could not find it for a few days so Mc Donald’s down the road it was. They finally found that I indeed did have breakfast included on my second last day which was very average quality indeed for a lukewarm and dry buffet. The room was very old and damp, beds were made daily but only just thrown together like a teenager had been nagged to do it at home, pillows were completely flat and must have been decades old as they had very little life in them. It took the front desk 2 days to find me a tv remote as one was not in the room nor was there a hotel directory to use the phone to ring front desk or room service. Front desk staff were not interested in guests what so ever, they were more interested in entertaining each other, which I found odd considering it is a hospitality industry. I understand it is a budget hotel but come on….. I will be staying elsewhere from now on.

Very satisfied, given the price.

Customer review rating 4.0/5

Cheryl Friends - Confirmed reviews ALL

So happy this Accor hotel actually had a bar and restaurant operational - thank you. Given the price paid, my two night stay was comfortable and quiet and good value.

Dear Cheryl P., We very much appreciate your comments regarding your stay at the ibis Sydney Thornleigh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy-Reception

Hotel did not reflect rating

Customer review rating 2.0/5

Melvin W. Business - Confirmed reviews ALL

Run down hotel, dinner food was average at best, breakfast was really poor. Not sure if it was poor quality food or poorly cooked. Facilities need an upgrade. No room service which is pretty standard theses days.

Dear Melvin W., Thank you for taking the time to tell us about your experience at the ibis Sydney Thornleigh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cindy-Assistance Manager

GOOD STAY

Customer review rating 4.5/5

Jim Friends - Confirmed reviews ALL

PLEASANT STAFF, VERY HELPFUL, GOOD PRICE

Dear James M., We very much appreciate your comments regarding your stay at the ibis Sydney Thornleigh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy-Reception

Good

Customer review rating 3.5/5

Fiona Solo - Confirmed reviews ALL

Ive stayed here several times before, so knew what to expect: staff friendly, easy parking, excellent location, rooms adequate, comfortable beds. But i don't think Accor members should have to pay for parking even tho it was only $5 and it would be nice if they could do something about the mouldy damp smell.

Dear Fiona C., We very much appreciate your comments regarding your stay at the ibis Sydney Thornleigh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy-Reception

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Other web-users rate our hotel

  • 426 reviews 8.6/10 Location
  • 802 reviews 6.2/10 Room
  • 682 reviews 9/10 Service
  • 14 reviews 7.1/10 WiFi
  • 396 reviews 5.2/10 Cleanliness
  • 209 reviews 6.2/10 Value
  • 156 reviews 5.9/10 Breakfast
  • 137 reviews 2.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.