Dear Ib H. H., Thank you for taking the time to share your feedback following your stay at ibis Sydney Thornleigh. We are pleased to know that you had an overall satisfactory experience and appreciate your positive ratings across your booking, arrival, accommodation and cleanliness. We also acknowledge your feedback regarding breakfast, our team, and the check-out experience. Your comments are valuable, and we will share them with the relevant departments as we continuously strive to improve our service and guest experience. Thank you for your loyalty as an ALL Accor Classic member and Accor Vacation Club member. We truly appreciate your support and hope to have the pleasure of welcoming you back for an even better stay. Kind regards, ibis Sydney Thornleigh

Dear David, Thank you for taking the time to share such wonderful feedback following your stay at ibis Sydney Thornleigh. We are delighted to hear that you enjoyed the great value, comfortable and clean accommodation, and the warm, welcoming service provided by our team. It is also pleasing to know that your booking experience through the ALL website was smooth and convenient. Your perfect scores across all areas of your stay and your recommendation mean a great deal to us. We truly appreciate your continued loyalty as an ALL Silver member. Thank you again for your kind words. We look forward to welcoming you and your partner back to ibis Sydney Thornleigh for another enjoyable stay. Warm regards, The ibis Sydney Thornleigh Team

Dear Brett, Thank you for your wonderful 100/100 review and for sharing your positive feedback. We are delighted to hear that you enjoyed our great location and the service provided by our team. It is fantastic to know that every aspect of your stay, from check-in and accommodation to breakfast and check-out, met your expectations. Your kind words and perfect scores mean a great deal to our team and motivate us to continue delivering exceptional guest experiences. Thank you for choosing ibis Sydney Thornleigh. We look forward to welcoming you back again soon! Warm regards Ibis Sydney Thornleigh

Hi Don, Thank you for taking the time to share your feedback following your recent stay with us at ibis Sydney Thornleigh. We're sorry to hear that you initially experienced difficulty with your TV and, more importantly, that your first request for assistance was not handled with the care and attention you deserved. This certainly isn't the level of service we aim to provide, and we sincerely apologize for the frustration caused. We're pleased, however, to hear that our afternoon receptionist was able to step in promptly and resolve the issue for you! Your kind words about her politeness, efficiency and willingness to help are truly appreciated. We'll be sure to pass on your lovely feedback to her and recognize her efforts with the team. Thank you again for your continued support as an ALL Accor member. We genuinely value your loyalty and hope to have the pleasure of welcoming you back for a much smoother and more enjoyable stay next time. Warm regards, Reception

Dear Jacqui, Thank you for taking the time to share your feedback. We are sincerely sorry to hear how disappointed you were with your stay at ibis Sydney Thornleigh. Please accept our apologies for the cleanliness and maintenance issues you experienced, particularly regarding the condition of the bathrooms, moulds and carpets. This is certainly not the standard of accommodation or comfort we wish to provide our guests. Your comments have been taken seriously and will be shared with our management and housekeeping teams for review and follow-up. We understand that your experience has left you feeling frustrated, and we genuinely regret that we did not meet your expectations. Thank you again for bringing these matters to our attention. We appreciate your feedback as it helps us identify where improvements are needed. Kind regards, The Management Team ibis Sydney Thornleigh

Hi Keith, Thank you for sharing your feedback and for choosing to stay with us at ibis Sydney Thornleigh. We’re delighted to hear that you enjoyed a comfortable stay and that our overnight team member made such a positive impression with her warm and welcoming service. We’ll be sure to pass on your kind words! We’re sorry, however, that breakfast felt rushed. We appreciate your comments regarding the closing time, particularly on weekends, and will certainly share this feedback with our team. Thank you for your loyalty as an ALL Platinum member. We truly appreciate your support and look forward to welcoming you back again. Warm regards, ibis Sydney Thornleigh

Hi Trevor, Thank you for your lovely feedback. We’re so pleased to hear you enjoyed a clean, quiet and comfortable stay with us. It’s wonderful to know our team made you feel welcome and well looked after. Your kind words mean a lot to us and are truly appreciated. We look forward to welcoming you and your partner back to ibis Sydney Thornleigh again soon. Warm regards, ibis Sydney Thornleigh

Dear Marion, Thank you for sharing your feedback. We are pleased to hear you enjoyed the comfort of your room and found our dinner enjoyable. We sincerely apologise that breakfast did not meet your expectations. Your comments regarding the food quality, poached egg options and breakfast selection have been noted and shared with our team for improvement. We appreciate your feedback and loyalty as an ALL Accor member and look forward to welcoming you back for an even better experience. Kind regards, The Management Team ibis Sydney Thornleigh

Dear Timothy, Thank you for taking the time to share your feedback following your stay at ibis Sydney Thornleigh. We are pleased to hear that you found our staff friendly and helpful and that your room was clean and tidy. However, we sincerely apologise for the inconvenience caused by the television subtitles and, more importantly, that our front office team was unable to resolve the issue during your stay. We appreciate you bringing this to our attention and will share your comments with our team so we can improve our assistance with such matters in the future. Thank you again for your feedback and for choosing to stay with us. We hope to have the pleasure of welcoming you back for a more seamless and enjoyable experience. Warm regards, The Team at ibis Sydney Thornleigh

Dear Gary, Thank you for taking the time to share your feedback following your family stay at ibis Sydney Thornleigh. We’re delighted to hear that you enjoyed our convenient location, value for money and the clean, quiet surroundings. We appreciate your feedback regarding the noise from the main road and understand how important a peaceful environment is for a comfortable stay. Your kind recommendation and continued support as an ALL Accor member mean a great deal to us. We also appreciate your comments as they help us continually improve our guest experience. We look forward to welcoming you and your family back to ibis Sydney Thornleigh for another enjoyable stay. Warm regards, The ibis Sydney Thornleigh Team

Hi Terry, Thank you for your lovely feedback and for taking the time to share your experience. We’re delighted to hear you enjoyed our comfortable rooms, breakfast and convenient location. It’s especially wonderful to know our team made you feel welcome with their friendly and attentive service. We truly appreciate your recommendation and look forward to welcoming you back to ibis Sydney Thornleigh for another enjoyable stay. Warm regards, ibis Sydney Thornleigh

Dear Anthony, Thank you for your continued loyalty to ibis Sydney Thornleigh and for taking the time to share your feedback. We’re delighted to hear that you consistently enjoy your stays with us and that our friendly, helpful team and high standards of cleanliness contribute to a comfortable experience. We also appreciate your comments regarding the room updates and Wi-Fi connection speed. Your feedback is valuable to us, and we will share it with the relevant team as we continue to look for ways to improve our guest experience. It’s always a pleasure to welcome you back, and we sincerely appreciate your ongoing support. We look forward to welcoming you and your partner back to ibis Sydney Thornleigh for another enjoyable stay. Warm regards, The ibis Sydney Thornleigh Team

Dear Bruce, Thank you for your lovely feedback and for choosing ibis Sydney Thornleigh for your stay. We’re delighted to hear that you enjoyed our convenient location, comfortable beds, friendly team, and breakfast selection. We’ll also be sure to share your kind recognition with our housekeeping team, especially the cleaning team member who made a positive impression during your visit. Thank you for your continued support as an ALL Accor member. We truly appreciate your feedback and look forward to welcoming you and your partner back for another enjoyable stay. Warm regards, The Team at ibis Sydney Thornleigh

Dear Azri, Thank you for sharing your feedback following your stay at ibis Sydney Thornleigh. We’re pleased to hear that you found your accommodation comfortable and good value for the price. However, we’re sorry that our parking fee did not meet your expectations and that the cleanliness of your bathroom fell short of our standards. Please accept our apologies for the hair left on the shower wall. We understand the importance of a thoroughly clean room and will share your comments with our housekeeping team to help ensure greater attention to detail. We appreciate your feedback, as it helps us identify areas where we can improve our guest experience. We hope to have the opportunity to welcome you back and provide you with a better stay in the future. Kind regards, The ibis Sydney Thornleigh Team

Dear Elizabeth, Thank you for your wonderful review and for choosing ibis Sydney Thornleigh. We’re delighted to hear that your room was comfortable and had everything you needed, and that you enjoyed our excellent breakfast and delicious dinner. It’s especially rewarding to know that our team made such a positive impression with their professionalism, friendliness and helpfulness. Your kind recognition of the entire team means a great deal to us. We truly appreciate your support as an ALL Accor member and are pleased that we could provide you with a comfortable and enjoyable stay. We look forward to welcoming you back to ibis Sydney Thornleigh for another pleasant experience. Kind regards, The ibis Sydney Thornleigh Team

Dear John, Thank you for your kind feedback and for choosing ibis Sydney Thornleigh. We’re delighted to hear that our team made a positive impression and that you enjoyed your stay. We appreciate your suggestion regarding having a microwave in the room and understand how convenient this would be. Unfortunately, for fire safety reasons, we’re unable to provide microwaves in our guest rooms. We sincerely appreciate your understanding. Thank you again for sharing your feedback and for your support as an ALL Accor member. We look forward to welcoming you back to ibis Sydney Thornleigh for another enjoyable stay. Warm regards, The Team at ibis Sydney Thornleigh

Dear Jessica, Thank you for sharing your feedback following your family stay at ibis Sydney Thornleigh. We’re delighted to hear that you found our location convenient and your stay comfortable. Thank you also for your kind comments about our team. However, we sincerely apologise that the kettle was dusty and that our cleanliness did not fully meet your expectations. Your feedback has been shared with our housekeeping team to reinforce the importance of attention to detail and maintaining our cleanliness standards. We appreciate your support as an ALL Accor member and hope to have the pleasure of welcoming you and your family back for an even better experience in the future. Kind regards, The ibis Sydney Thornleigh Team

Dear Nicole, Thank you for your lovely review! We're delighted to hear that you and your partner enjoyed your overnight stay at ibis Sydney Thornleigh, especially that you found our beds the comfiest you've ever experienced in a hotel! It's wonderful to know that you appreciated our friendly team, clean rooms and amenities. We also appreciate your feedback regarding the overnight parking charges and understand that this can be a consideration when choosing where to stay. Your comments are valuable to us. Thank you for your kind words and for recommending us so highly. We hope to have the pleasure of welcoming you both back for another comfortable and relaxing stay soon! Warm regards, The Team at ibis Sydney Thornleigh

Hi Barbara, Thank you for your feedback and for choosing to stay with us again. We’re glad you enjoyed our convenient location, comfortable bed and good value. We’re sorry, however, about the noisy bathroom fittings and the lack of an extra blanket. We also apologize that the usual welcome water and drink benefits were not offered at check-in. We appreciate you bringing these matters to our attention, as your comments help us improve. We hope to welcome you back to ibis Sydney Thornleigh for a more comfortable stay next time. Warm regards, ibis Sydney Thornleigh