Mercure Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 3.8/5 1,194 reviews

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Description

Hotel extras

  • Flexible conference and event spaces-outdoor terrace area and breakout spaces.

  • Modern Australian dining at M Restaurant and Bar.

  • WiIFi, LCD TV with Work Space

  • Outdoor pool, Tennis Court

  • Close to Paramatta CBD and Sydney Olympic Park, and 40 minutes to Sydney CBD.

Our accommodation(s)

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Room 1

Hotel location

Mercure Sydney Parramatta

106 Hassall Street
2142 ROSEHILL
Australia

GPS:-33.81897, 151.021591

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

M RESTAURANT

M restaurant serves a buffet breakfast and an a la carte dinner menu monday to friday only. The chef presents a modern Australian menu specializing in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,194 reviews

Customer review rating 5.0/5

Alicia J. Solo - Confirmed reviews ALL

Dear Alicia, Thank you for your kind feedback, and I'm so pleased you enjoyed your stay. We really can't wait to welcome you back for more relaxing getaways in the future. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Customer review rating 4.5/5

Farheen K. Families - Confirmed reviews ALL

Dear Farheen, Thank you for your lovely review. We’re delighted you and your family enjoyed a comfortable stay, from the warm hospitality and clean accommodation to breakfast. It’s especially rewarding to see such wonderful scores for our team throughout your experience. We truly appreciate your loyalty as an ALL member and look forward to welcoming you and your family back again soon. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Customer review rating 4.0/5

Philip K. Friends - Confirmed reviews ALL

Dear Philip, Thank you for sharing your feedback. We’re pleased you found our location convenient, your room clean and comfortable, and our team friendly and welcoming. We’re sorry the breakfast selection did not fully meet your expectations. We appreciate your suggestion for a greater variety of egg options, including omelettes, and have shared this with our Food and Beverage team as we review our offering. Thank you for your loyalty as an ALL member. We hope to welcome you and your friends back again soon. Warm regards, Riki General Manager Mercure Sydney Parramatta

Customer review rating 1.0/5

Melissa H. Families - Confirmed reviews ALL

Dear Melissa, Thank you for sharing your experience. I am sincerely sorry that we let you and your family down so badly. Moving your family from the twin room you had booked to a room with one bed and a sofa bed was not an appropriate upgrade for your needs. More seriously, the dirty carpet and stained sofa bed were completely unacceptable and the room should never be used until this is resolved. This room is currently occupied, and I have placed it out of order from tomorrow until these items are resolved. Although our team returned you to your originally booked room, finding plaster and paint residue in the bathroom meant that this room was also not properly inspected or prepared. After already needing to return to reception, you should not have encountered further cleanliness issues. Your feedback has been escalated to our Front Office and Housekeeping leaders for a full review of the room allocation, cleaning and inspection failures. We understand why you left with such a poor impression. Please accept my sincere apologies for the discomfort, inconvenience and disappointment caused to your family. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Customer review rating 4.5/5

Peter B. Families - Confirmed reviews ALL

Dear Peter, Thank you for sharing your feedback. We’re delighted you and your family enjoyed a comfortable stay and found our team friendly, with particularly pleasing scores for your arrival, accommodation and cleanliness. We’re sorry our bar was not available during your stay and understand the convenience this would have added to your experience. We also appreciate your candid comments regarding the complexity of Accor’s digital platforms and loyalty products. We recognise that sustainability initiatives must deliver genuine environmental benefits without diminishing service or the guest experience, and we value your perspective. Thank you for your loyalty as an ALL Platinum member. We hope to welcome you back again soon—and perhaps to our restaurant and bar on your next visit. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Other web-users rate our hotel

  • 623 reviews 8.3/10 Location
  • 1,233 reviews 5/10 Room
  • 882 reviews 7/10 Service
  • 21 reviews 3.5/10 WiFi
  • 641 reviews 3.5/10 Cleanliness
  • 357 reviews 2.8/10 Amenities
  • 274 reviews 5.7/10 Breakfast
  • 246 reviews 4.7/10 Vibe

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