Mercure Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 3.9/5 1,112 reviews

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106 Hassall Street, 2142 SYDNEY, Australia

Description

Hotel extras

  • Flexible conference and event spaces-outdoor terrace area and breakout spaces.

  • Modern Australian dining at M Restaurant and Bar.

  • WiIFi, LCD TV with Work Space

  • Outdoor pool, Tennis Court

  • Close to Paramatta CBD and Sydney Olympic Park, and 40 minutes to Sydney CBD.

Our accommodation(s)

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Hotel location

Mercure Sydney Parramatta

106 Hassall Street
2142 SYDNEY
Australia

GPS:-33.81897, 151.021591

Telephone
Fax +61 2 8836 1043

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

M RESTAURANT

M restaurant serves a buffet breakfast and an a la carte dinner menu monday to friday only. The chef presents a modern Australian menu specializing in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,112 reviews

TripAdvisor Rating  3.9/5  1,113 reviews

Customer review rating 4.0/5

Peter C. Families - Confirmed reviews ALL

Great location Room was clean Good Breakfast Just a pity the bar wasn’t open on a Saturday

Customer review rating 3.5/5

Ngai W. Solo - Confirmed reviews ALL

It was a pleasant stay

Customer review rating 5.0/5

Michael S. Families - Confirmed reviews ALL

Great location and good car parking. My girls and I stayed to attend a concert AC/DC at ACCOR Stadium.

Dear Michael, Thank you for your wonderful review. We’re delighted to hear that you and your girls felt welcome during your stay with us, and that our location and parking was convenient for the ACDC concert. I hope your ears have recovered, but OH what a concert!! I’m especially pleased to know that our team left such a positive impression and I will be sure to share your kind words with them. We hope to welcome you all back again soon. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Customer review rating 1.5/5

Tamara K. Business - Confirmed reviews ALL

This hotel was really disappointing for the high price. I wouldn't stay again or recommend it. The standard details expected of a 4 star hotel were missing in the room, within the hotel, and from the staff. Definitely not a 4 star hotel. There are many things I could mention, but the standouts were that our air conditioning wasn't working properly (a hot 35° outside and aircon wouldn't go below 26°) and we had to push staff multiple times to find a solution. At a 4 star I would expect that staff would follow this issue up with us, not the other way around. We were given a fan on the first night and finally on our third night, after making more resolution requests daily, we were offered another room. The buffet breakfast was pretty sad, and the staff could care less - especially as they watched us struggle with a luggage trolley while they chatted at the reception desk. An average experience at an average hotel for a rate that doesn't make sense. I don't normally give reviews, but felt I needed to this time.

Dear Tamara, Thank you very much for taking the time to share such detailed feedback following your recent stay. While I am pleased that our team acknowledged your dissatisfaction at check-out, I am truly sorry that so many aspects of your stay fell short of the standards you should always expect from us. Please accept my sincere apologies for the issues you experienced with the air conditioning in Room 418, and for the lack of proactive communication from our team. You are absolutely right that it should never be the guest’s responsibility to follow up on a maintenance concern, particularly in such warm weather. I am disappointed that we did not take ownership of this sooner, and I understand the frustration it caused over the three nights of your stay. I have already asked our Maintenance team to prioritise a full inspection and repair of the unit in Room 418 to ensure this does not happen again. I am also very sorry for the shortcomings you encountered with our breakfast offering, room amenities, and the attentiveness of our team. The experience you described is not reflective of the service standards we are committed to. I have shared your comments with both our Housekeeping and Front Office teams as part of immediate coaching and follow-up. Additionally, your feedback regarding the accumulation of used glasses in the lobby is well taken. I observed this myself last week, and while I understood it was a busy period for our team, after tidying the glasses I followed up with our team to ensure this is managed much better. It is really important that we ensure these spaces remain clean and welcoming at all times. Thank you again for bringing these matters to my attention. While I am very sorry that we let you down on this occasion, if your future travels do bring you back to the area, please feel welcome to contact me directly at Ri… and it would be my pleasure to manage your reservation personally, and make sure your stay is what it should be. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Customer review rating 3.5/5

Michelle H. Families - Confirmed reviews ALL

Good location. Need shower head replaced as it was like having a shower with the garden hose, but everthing else was fine

Dear Michelle, Thank you for taking the time to share your feedback following your stay with us. I’m glad to hear that you enjoyed our convenient location and that most aspects of your stay were satisfactory. I apologise for the issue with the shower head. I have shared your comments with our Maintenance team, and we will ensure the shower head in room 211 is replaced. This room is out of order until this is actioned. We truly value your feedback, and I hope we have the opportunity to welcome you back soon for an even better stay. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

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Other web-users rate our hotel

  • 499 reviews 8.7/10 Location
  • 1,066 reviews 5.4/10 Room
  • 762 reviews 7.4/10 Service
  • 22 reviews 4.9/10 WiFi
  • 524 reviews 3.9/10 Cleanliness
  • 272 reviews 3.3/10 Amenities
  • 231 reviews 6.2/10 Breakfast
  • 214 reviews 3.7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.