Mercure Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 3.9/5 1,159 reviews

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Description

Hotel extras

  • Flexible conference and event spaces-outdoor terrace area and breakout spaces.

  • Modern Australian dining at M Restaurant and Bar.

  • WiIFi, LCD TV with Work Space

  • Outdoor pool, Tennis Court

  • Close to Paramatta CBD and Sydney Olympic Park, and 40 minutes to Sydney CBD.

Our accommodation(s)

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Hotel location

Mercure Sydney Parramatta

106 Hassall Street
2142 SYDNEY
Australia

GPS:-33.81897, 151.021591

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

M RESTAURANT

M restaurant serves a buffet breakfast and an a la carte dinner menu monday to friday only. The chef presents a modern Australian menu specializing in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,159 reviews

Customer review rating 2.0/5

M. D. M. Business - Confirmed reviews ALL

Not the worst experience, but room service phones didn’t work (so I walked down to order, defeats the purpose), under staffed at breakfast so we had to write our room numbers in a bit of paper which isn’t checked (I could have put anything).

Dear M., Thank you for taking the time to share your feedback regarding your recent stay with us. I am very sorry to hear that the phone in your room was not working when you attempted to order room service. This has been flagged with our maintenance team and will be addressed in Room 707 as a priority. I am also sorry for the experience at breakfast. Guests should not be required to write down their room numbers, as this is not a professional or secure process. I have shared your comments with our restaurant team, and moving forward all guests will be checked in via our system, with names and the number of diners verified prior to seating. Thank you once again for sharing your experience. We hope to have the opportunity to welcome you back for a much more seamless and pleasant stay. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Customer review rating 2.5/5

Tyler D. Business - Confirmed reviews ALL

The facilities seem to be run down and needing attention. The beds are very hard and uncomfortable. Not what I was expecting for a premium hotel.

Dear Tyler, Thank you for taking the time to share your feedback regarding your recent stay with us. I am very sorry to hear that you did not enjoy your stay and found the bed uncomfortable. Guest comfort is extremely important to us, and I regret that we did not meet your expectations on this occasion. We are currently in the process of purchasing new beds as part of ongoing upgrades, and your comments have helped highlight that these improvements are needed in the room you stayed in on level 4. Your feedback regarding the overall condition of the facilities has also been noted and shared with our team, as we continue to prioritise maintenance and enhancements across the hotel. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for a more comfortable and enjoyable experience. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Customer review rating 3.5/5

Ben F. Families - Confirmed reviews ALL

Staff were very lovely and helpful. The room was spacious for us. There was however a broken light fitting and the beds were really hard and uncomfortable. Breakfast was quite nice

Dear Ben, Thank you for taking the time to share your feedback following your stay with us. I’m pleased to hear you enjoyed our convenient location, spacious room, and that our team provided lovely and helpful service. I’m very sorry, however, to learn about the broken light fitting in your room. This is certainly not the standard we aim to deliver, and I have shared your comments with our maintenance team, and have been assured this has been addressed in the room you stayed in on level 1. I also appreciate your feedback regarding the firmness of the beds. Comfort is very personal, and we understand how important a good night’s sleep is. We are currently purchasing new beds, and your comments are noted, and we will review the bed in this room for changing. Thank you again, and we hope to have the opportunity to welcome you back for an improved stay in the future. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Customer review rating 5.0/5

Noel N. Families - Confirmed reviews ALL

happy stay

Customer review rating 3.5/5

Robert G. Families - Confirmed reviews ALL

Old mattresses with comforters on top, not the best, pool and buffet breakfast was fantastic 👌

Other web-users rate our hotel

  • 550 reviews 8.3/10 Location
  • 1,143 reviews 5.4/10 Room
  • 839 reviews 7.3/10 Service
  • 21 reviews 5.1/10 WiFi
  • 577 reviews 3.7/10 Cleanliness
  • 300 reviews 3.2/10 Amenities
  • 248 reviews 6.3/10 Breakfast
  • 223 reviews 3.4/10 Food

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