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Mercure Sydney Parramatta 4 stars

Customer review rating 4.3/5 8,387 reviews

ALLSAFE approved hotel

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How it works?
Mercure Sydney Parramatta
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+ 13 Services

Hotel extras

  • Flexible conference and event spaces-outdoor terrace area and breakout spaces.

  • Modern Australian dining at M Restaurant and Bar.

  • WiIFi, LCD TV with Work Space

  • Outdoor pool, Tennis Court

  • Close to Paramatta CBD and Sydney Olympic Park, and 40 minutes to Sydney CBD.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundromat
  • Currency exchange
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (nearby)
  • Outdoor tennis court
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 4 Meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Sydney Parramatta

106 Hassall Street
2142 sydney
australia

Tel: +61288361000

Fax: (+61)2/88361043

Check-in from 14h00

Check out up to 11h00

  • HASSALL ST :  BAXTERS ROUTE PARRAMATTA

  • PARRAMATTA :  WESTERN LINE PARRAMATTA

  • By plane

    KINGSFORD SMITH AIRPORT At 30km / 18.64 miles

  • By boat

    RIVERCAT FERRY At 2km / 1.24 miles

  • By car

    M4 At 1km / 0.63 miles

  • By train

    GRANVILLE At 2km / 1.25 miles

  • By train

    PARRAMATTA At 1km / 0.63 miles

GPS :-33.81897, 151.021591

Our accommodation(s)

The 4 star Mercure Sydney Parramatta offers 165 modern contemporary rooms with various room types, featuring flat screen LCD TV, broadband internet,

Our restaurants and bars

M RESTAURANT

Type of cuisine: Barbecue

M restaurant serves a buffet breakfast and an a la carte dinner menu daily. The chef presents a modern Australian menu specialising in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

M BAR AND TERRACE

The M Bar provides a perfect setting for a relaxing drink or a coffee. The Terrace also provides an outdoor setting for a catch-up with friends or business collegues.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 140

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Mercure Sydney Parramatta

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,387 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,073 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very handy location, easy commute to work

Customer review rating 4.5/5

Nick D. P. Business - 03/07/2021 Confirmed reviews ALL

Super freindly staff, remember who you are.

Dear Nick, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. It certainly the best location in town. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Khan Front Office Assistant Manager

great staff

Customer review rating 4.5/5

Mac H. Solo - 30/06/2021 Confirmed reviews ALL

The ladies at the front desk always greet me with genuine warmth and we are made to feel like family

Dear Mac, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Khan Front Office Assistant Manager

Lovely staff

Customer review rating 4.5/5

Sarah M. Solo - 29/06/2021 Confirmed reviews ALL

Elise M. was very welcoming when I checked in and always had a smile on her face. It’s a pity she is moving on to another place of work. The room was great with plenty of room and well maintained. House keeping we’re also fantastic. Only thing that was a little disappointing was the restaurant although I do understand with everything going on. If I have to return I will be staying there again. Great job team

Dear Sarah, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Will pass it on your kind words to Elise. She will be happy to hear this. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Front Office Assistant Manager

Staff are amazing

Customer review rating 4.5/5

Anonymous Families - 27/06/2021 Confirmed reviews ALL

Amazing staff. Well priced.

Dear Waleed, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Front Office Assistant Manager

beautiful room

Customer review rating 5.0/5

Jess Couples - 26/06/2021 Confirmed reviews ALL

exciting. nice food. good room.

Dear Jessica, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Front Office Assistant Manager

Good Stay

Customer review rating 4.5/5

Nr Business - 25/06/2021 Confirmed reviews ALL

Pleasant staff and clean room.

Dear Valued Guest, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Front Office Assistant Manager

Great Stay , Will be back!

Customer review rating 5.0/5

Laticia C. Families - 23/06/2021 Confirmed reviews ALL

We are Accor members and had a disappointing stay at the Mantra in Parramatta a week before so decided to book in and stay at the Mercure. Our stay at the Mercure was exceptional ! The staff were very helpful, we were given a welcome pack an upgrade and made to feel like an Accor member. Very Impressed. We will definitely return. Thank you.

Dear Laticia, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Front Office Assistant Manager

Awesome Motel

Customer review rating 5.0/5

Anonymous Business - 22/06/2021 Confirmed reviews ALL

Very well located and excellent staff

Dear Dallas, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Front Office Assistant Manager

Good stay and convenient

Customer review rating 4.0/5

Anonymous Couples - 22/06/2021 Confirmed reviews ALL

I only stayed overnight as I was attending a wedding 5 mins away from the hotel it was a hotel reccomend to me by the family of the wedding party it was a pleasant stay , clean and tidy and nice and comfortable.

Dear Rimola, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. We are so happy that you enjoyed here with us. We also Congrats to the wedding couple. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Front Office Assistant Manager

Great location and value

Customer review rating 4.0/5

Louise Families - 21/06/2021 Confirmed reviews ALL

Great location to Parramatta without paying top dollar for 1 nights accomodation. There’s was an issue with the heater and thermostat could not be adjusted resulting in having to leave heating off! Made for an stuffy night with no fresh or recirculating air!

Dear Louise, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. We are sorry to hear that you had an issue with the heather. We are assured that this has been fixed. I am very delighted to looking forward to welcoming you for your next stay with. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Front Office Assistant Manager
Customer review rating 4.5/5

Rachel Families - 21/06/2021 Confirmed reviews ALL

You need Foxtel. The tv reception and tv itself was terrible.

Dear Rachel, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. We are sorry to hear that we have not meet your expectation. We can assured you would not have any issue in the future. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Front Office Assistant Manager

Difficult to book, Clean room

Customer review rating 3.5/5

Leah Friends - 21/06/2021 Confirmed reviews ALL

It was extremely difficult to book. I had a voucher and was directed to email but they didn't get back to me and when I called they sent me to a persons message bank. Took almost 3 days just to organize the accommodation. When we checked in room was modern and clean. Good once arrived. Was on level 1 and it was noisy with kids up late and early running the hall.

Dear Leah, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Sorry to hear about your booking experience with us. Please give us a call directly for any of your future booking and we can assured you to look after that for you. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Front Office Assistant Manager

Clean and quiet

Customer review rating 5.0/5

Karen O. Families - 21/06/2021 Confirmed reviews ALL

Family stay

Dear Karen, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Front Office Assistant Manager

Excellent Customer Service

Customer review rating 5.0/5

Anonymous Families - 21/06/2021 Confirmed reviews ALL

I was staying with my two young children. On this trip my wife was unable to come due to work and we had to shorten our stay due to a family member being sick. The staff went out of their way to be kind to us, for example giving the girls an ice-cream voucher. These gestures were all greatly appreciated and made our trip very enjoyable. Thank you.

Dear Andrew, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Front Office Assistant Manager

Great service

TripAdvisor rating 4.0/5

Susie B 18/04/2021 TripAdvisor review

Can’t say enough about the lovely girls that were on the desk when we checked in and in the evening. They were very apologetic about there being no coffee machine and had coffee delivered to our room. Sadly I felt the Mercure was looking a little tired. Was disappointed that I booked the better room but did not get the little extras such as dressing gowns slippers and gourmet tea and coffee. The room was spacious and comfortable. Shower clean and modern. All up a nice stay.

Good stay, convenient location

TripAdvisor rating 3.0/5

venochik 08/04/2021 TripAdvisor review

Conveniently located next to the bowling club (great meals)and across the road from take away, bottle shop and supermarket & rose hill racecourse. The hotel and rooms are dated and could do with a freshen up. The 1brm spa room had a dining table & 3 chairs??? For 4 of us that did my head in, but it was a free upgrade and we appreciated the spa!

Nice Hotel

TripAdvisor rating 4.0/5

Mark M 01/04/2021 TripAdvisor review

We stayed at the Mercure in Parramatta as it was close to all the sites and places we wanted to go, the accommodation was neat and tidy and bed was comfortable. It was a shame the restaurant was closed because of covid but we went to another close by.

Great room, Great service.

TripAdvisor rating 4.0/5

bettysovaleni Business - 30/01/2021 TripAdvisor review

Alicia the receptionist was very welcoming and upgraded my room. Room was a king suite which had a comfortable bed, nice flat screen tv and nice amenities. Love the fact that they have parking and its complimentary.

Fantastic

TripAdvisor rating 5.0/5

deanbain1 Business - 14/11/2020 TripAdvisor review

Very comfortable beds for a perfect nights sleep. I have stayed here numerous times for work. It is a great location for my needs and the staff are overwhelmingly fantastic. Special mention goes to Elise at the service desk/reception.

Very good stay

TripAdvisor rating 5.0/5

mycontactsm Business - 07/03/2020 TripAdvisor review

Service was very good through out. Checkin and Checkout was welcoming, fast and quick. Location is very good. Rooms are well-appointed. I will definitely come back here and happy to recommend to recommend this property if you plan to be in Parramatta. T parramatta station is around 10 minutes by walk from this hotel so not a bad option if you want to stay in a quiet location away from Sydney central.

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