Mercure Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 3.8/5 1,172 reviews

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Mercure Sydney Parramatta - Image 1
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106 Hassall Street, 2142 SYDNEY, Australia

Description

Hotel extras

  • Flexible conference and event spaces-outdoor terrace area and breakout spaces.

  • Modern Australian dining at M Restaurant and Bar.

  • WiIFi, LCD TV with Work Space

  • Outdoor pool, Tennis Court

  • Close to Paramatta CBD and Sydney Olympic Park, and 40 minutes to Sydney CBD.

Our accommodation(s)

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Hotel location

Mercure Sydney Parramatta

106 Hassall Street
2142 SYDNEY
Australia

GPS:-33.81897, 151.021591

Telephone
Fax +61 2 8836 1043

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

M RESTAURANT

M restaurant serves a buffet breakfast and an a la carte dinner menu monday to friday only. The chef presents a modern Australian menu specializing in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,172 reviews

Customer review rating 5.0/5

Mohmad F. S. Families - Confirmed reviews ALL

Mattress are too soft and lead to backache.

Customer review rating 4.5/5

Emily L. Families - Confirmed reviews ALL

Lovely staff

Dear Emily, Thank you for taking the time to share your feedback following your stay at Mercure Sydney Parramatta. I’m delighted to hear you enjoyed our convenient location and found our team to be lovely throughout your stay. Providing warm and welcoming service is something we take great pride in, so your kind comments will certainly be shared with the team. We truly appreciate your support and look forward to welcoming you back again soon. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Customer review rating 0.5/5

Sandro V. Business - Confirmed reviews ALL

damaged and noisy room, broken shower head and towel rail. got a call at 9.30 pm around my booking for breakfast, which I did not. then got charged for 2x breakfast, which I did not book and do - had to follow up and call the hotel twice to get the payment refunded. Gym was shocking, the smell of mould was unbearable. the pool was also unusable. will definitely never go back!

Dear Sandro, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Sydney Parramatta. I was very disappointed to read about your experience and sincerely apologise for the multiple issues you encountered during your stay. The condition of your room, including the shower head, towel rail, and noise concerns, is certainly not reflective of the standards we aim to provide. I am also sorry for the confusion regarding breakfast charges and the inconvenience caused in needing to follow up for your refund. Additionally, I regret to hear your comments regarding the gym, pool facilities, and the service you received from our team. Please be assured that your feedback has been shared with the relevant department leaders for immediate review and follow-up. While I understand the frustration and disappointment this experience has caused, I do appreciate you bringing these matters to our attention, as it allows us the opportunity to address and improve them. Kind regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Customer review rating 1.5/5

Holly B. Business - Confirmed reviews ALL

The hotel itself was nice, good location and great staff, but the bathroom in my room was so horrible that I couldn’t enjoy the room. Both the toilet and the sink were making a HORRIBLE dripping noise 24/7 and even with the bathroom door closed I could still hear it. Thankfully I had earplugs this trip or I wouldn’t have been able to sleep.

Dear Holly, Thank you for sharing your feedback with us. I’m really pleased to hear that you found our team welcoming and that the location suited your stay. However, I’m very sorry that the condition of the bathroom significantly impacted your experience. The issue you’ve described with the constant dripping noise from both the toilet and sink is certainly not acceptable and should have been addressed prior to your arrival. I completely understand how disruptive this would be, particularly when trying to rest, and I apologise that this detracted from your stay. Please be assured that your feedback has been shared with our maintenance team for immediate investigation and rectification in Rm203, as well as a reminder to ensure these items are thoroughly checked as part of our room preparation process. We genuinely appreciate you bringing this to our attention, and I do hope we have the opportunity to welcome you back for a much more comfortable and enjoyable stay in the future. Warm regards, Riki Bourolias General Manager

Customer review rating 2.0/5

Vicki B. Couples - Confirmed reviews ALL

After being ‘upgraded’ we found no bedside lighting, an overhead light missing its cover, one side of the curtains screwed at the top so they could not be opened, chipped bath/shower and mould/ rust in the bathroom. We are not sure what they did to service the room the next morning - the bed was not made (the doona was just thrown up over the sheets), the wet towels taken away but not replaced and no cleaning of the bathroom.

Dear Vicki, Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience, particularly following what should have been an upgrade. The condition of the room you’ve described — including maintenance issues, cleanliness concerns, and incomplete servicing — is certainly not reflective of the standards we aim to deliver. The concerns you’ve raised regarding lighting, curtains, bathroom condition, and overall maintenance are all unacceptable, and I apologise that these were not identified and addressed prior to your arrival. Additionally, the housekeeping service you received the following day falls well short of expectations, and I am sorry for the inconvenience and frustration this would have caused. Please be assured that your feedback has been shared with both our Housekeeping and Maintenance teams for immediate review and follow-up. This includes reinforcing room inspection processes and service standards to ensure this does not occur again. We genuinely appreciate you bringing this to our attention. While I understand the disappointment, I do hope we may have the opportunity to restore your confidence in us with a much-improved experience in the future. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Other web-users rate our hotel

  • 588 reviews 8.6/10 Location
  • 1,193 reviews 5.4/10 Room
  • 862 reviews 7.3/10 Service
  • 22 reviews 4.8/10 WiFi
  • 612 reviews 3.7/10 Cleanliness
  • 349 reviews 2.8/10 Amenities
  • 262 reviews 5.6/10 Breakfast
  • 240 reviews 4.4/10 Vibe

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