Mercure Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 4.1/5 1,351 reviews

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Mercure Sydney Parramatta - Image 1
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106 Hassall Street, 2142 SYDNEY, Australia

Description

Hotel extras

  • Flexible conference and event spaces-outdoor terrace area and breakout spaces.

  • Modern Australian dining at M Restaurant and Bar.

  • WiIFi, LCD TV with Work Space

  • Outdoor pool, Tennis Court

  • Close to Paramatta CBD and Sydney Olympic Park, and 40 minutes to Sydney CBD.

Our accommodation(s)

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Hotel location

Mercure Sydney Parramatta

106 Hassall Street
2142 SYDNEY
Australia

GPS:-33.81897, 151.021591

Telephone
Fax +61 2 8836 1043

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

M RESTAURANT

M restaurant serves a buffet breakfast and an a la carte dinner menu monday to friday only. The chef presents a modern Australian menu specializing in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,351 reviews

TripAdvisor Rating  4.0/5  1,103 reviews

Well located for Coldplay concert

Customer review rating 4.5/5

Tom Families - Confirmed reviews ALL

Going to Coldplay concert

Dear Tom D., We very much appreciate your comments regarding your stay at the Mercure Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Will not be returning

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Takes forever to check in, even for members of the loyalty program Rooms are dated No restaurant or bar on weekends Staff not good communicators Air con not working in room. Mixed messages from staff when trying to fix it Was booked to stay next Friday too but have since cancelled

Dear Richard W., Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A little tired and run down

Customer review rating 3.0/5

Nicole Business - Confirmed reviews ALL

the room was clean and tidy, however, there was mould in the shower, the door handle was loose. Also emailed the counter to ask about the Gym and if there was a bike available (Training for MTB race), which they replied very promptly, however, when I got to the gym the bike was broken.

Dear Nicole F., Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry to hear all the issues during you stay at the hotel I have addressed those issue with our Engineering and Housekeeping Department The team is working on fixing those issues. We look forward to welcoming you again in near future Sincerely, Sovana Bhattarai Front Office Manager

Barely adequate

Customer review rating 2.0/5

Louise O. Families - Confirmed reviews ALL

Very Noisy room, bathroom basin pipes leaked over floor. Wasn’t offered access to courtesy bus to Coldplay concert even though I enquired about public transportation. Spent stressful hours getting to concert and back.

Dear Louise O., Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well Located

Customer review rating 4.5/5

Kellie Families - Confirmed reviews ALL

All staff were welcoming and friendly. Conveniently located. Room was spacious and comfortable. Just wish I knew how to adjust the air conditioning

Dear Kellie L., We very much appreciate your comments regarding your stay at the Mercure Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 475 reviews 8.7/10 Location
  • 1,029 reviews 6/10 Room
  • 815 reviews 7.9/10 Service
  • 18 reviews 2.2/10 WiFi
  • 465 reviews 5/10 Cleanliness
  • 254 reviews 3.9/10 Amenities
  • 242 reviews 4.1/10 Food
  • 212 reviews 4.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.