Mercure Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 3.9/5 1,142 reviews

Best price
guarantee
Mercure Sydney Parramatta - Image 1
Mercure Sydney Parramatta - Image 2
Mercure Sydney Parramatta - Image 3
Mercure Sydney Parramatta - Image 4
106 Hassall Street, 2142 SYDNEY, Australia

Description

Hotel extras

  • Flexible conference and event spaces-outdoor terrace area and breakout spaces.

  • Modern Australian dining at M Restaurant and Bar.

  • WiIFi, LCD TV with Work Space

  • Outdoor pool, Tennis Court

  • Close to Paramatta CBD and Sydney Olympic Park, and 40 minutes to Sydney CBD.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Sydney Parramatta

106 Hassall Street
2142 SYDNEY
Australia

GPS:-33.81897, 151.021591

Telephone
Fax +61 2 8836 1043

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

M RESTAURANT

M restaurant serves a buffet breakfast and an a la carte dinner menu monday to friday only. The chef presents a modern Australian menu specializing in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,142 reviews

TripAdvisor Rating  3.9/5  1,113 reviews

Customer review rating 0.5/5

Dilbagh R. Families - Confirmed reviews ALL

We arrived on 01/Jan around 4pm and were very tired. Just went straight to bed for 3 hours. After working up to getting ready to go to restaurants. We realise that there is dust everywhere in the room. It was so much dust that dust was flying everywhere in the room and can be seen bed, table, tv, water jug etc. we thought the room was locked for long time and they will do cleaning next day when we go out for siteseans. Next day they just changed the bed sheets and towel but the room was still dirty and filthy full of dust. Our kids feels sick staying in that room. Never coming back to this hotel.

Dear Dilbagh R., Thank you for taking the time to share your experience. I am very sorry to hear that the cleanliness of your room fell short of the standard we strive to uphold. I have shared your feedback with our Executive Housekeeper to follow up with the attendant and supervisor who were responsible for your room at the time of your stay. We hope to have the opportunity to welcome you back for a much-improved future stay. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Customer review rating 4.0/5

Thanh D. P. Friends - Confirmed reviews ALL

Located in a super convenient location where right in front the hotel there are a bus stop, MC Donald, KFC & Woolworth. Additionally, there is a huge park along the river bank nearby. Its facilities are old; however, they are well maintained. The room met my needs with comfortable beds during my 7-day vacation. Negatives include neither toothbrush nor toothpaste provided; moreover, heap of fibre/dust comes out of covers of pillows & quilts. Last but not least, wall insulation was weak as guests’ talk was clearly heard that absolutely disturbed my rest after 10pm.

Dear Mr. P., Thank you for taking the time to share your detailed feedback. We’re glad to hear you enjoyed our convenient location, nearby amenities, and the park along the river, and that the room and beds were comfortable during your 7-day stay. We also appreciate you highlighting the areas where we can improve. We’re sorry for the inconvenience regarding the lack of toothbrush and toothpaste, however amenities are sent to the room upon request only. Your comments about dust from the pillow and quilt covers have been shared with our housekeeping team so they can address this more thoroughly. We also regret that noise insulation affected your rest, and we understand how important a quiet environment is, especially in the evenings. Your feedback is very valuable to us as we continue to improve our facilities and guest experience. We hope to have the opportunity to welcome you again and provide an even better stay next time. Best regards Phoebe Le Assistant Manager

Customer review rating 5.0/5

Zulfiqar A. A. Families - Confirmed reviews ALL

It was amazing good services

Dear A., Thank you so much for your perfect score and kind words! We’re delighted to hear you had an amazing stay and that our staff and services made a positive impression. Your feedback truly motivates our team, and we hope to welcome you back again soon. 😊 Best Regards Phoebe Le Assistant Manager

Customer review rating 1.5/5

Natalie F. Families - Confirmed reviews ALL

The beds were broken, the legs to the bed fell off and having to change rooms mid way through my stay was inconvenient as I already unpacked. The guy that checked me in on early morning 2/1/25 wasn’t nice either. Acted like he hated his job.

Dear Natalie, Thank you for taking the time to share your feedback. Please accept my sincere apologies for the inconvenience caused by the bed issue and the disruption of having to change rooms after you had already unpacked. This is understandably frustrating and not the experience we aim to provide. Your comments have been shared with our maintenance team to ensure this is addressed and prevented in the future. I am also disappointed to hear about your interaction during check-in. Providing warm, welcoming and professional service at all times is a fundamental expectation of our team, and I apologise that this was not reflected in your experience. This feedback has been followed up internally. Thank you again for bringing these matters to our attention. We genuinely value your feedback and hope we may have the opportunity to welcome you back in the future to provide a more comfortable and positive stay. Kind regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Customer review rating 0.5/5

Zhixiang Z. Families - Confirmed reviews ALL

Very bad experience with front desk.Very rude and unprofessional.Our bag was took by one of housekeeping staff and the management team not give us proper resolutions so far.Very disappointed!

In partnership with TripAdvisor

Other web-users rate our hotel

  • 514 reviews 8.7/10 Location
  • 1,084 reviews 5.4/10 Room
  • 797 reviews 7.3/10 Service
  • 21 reviews 5.1/10 WiFi
  • 535 reviews 3.8/10 Cleanliness
  • 280 reviews 3.2/10 Amenities
  • 237 reviews 6.4/10 Breakfast
  • 217 reviews 3.4/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Parramatta

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.