Mercure Sydney Parramatta

Mercure Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 4.0/5 866 reviews

See on a map

Hotel extras

  • Flexible conference and event spaces-outdoor terrace area and breakout spaces.

  • Modern Australian dining at M Restaurant and Bar.

  • WiIFi, LCD TV with Work Space

  • Outdoor pool, Tennis Court

  • Close to Paramatta CBD and Sydney Olympic Park, and 40 minutes to Sydney CBD.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Sydney Parramatta

106 Hassall Street
2142 SYDNEY
Australia

GPS:-33.81897, 151.021591

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

M RESTAURANT

M restaurant serves a buffet breakfast and an a la carte dinner menu daily. The chef presents a modern Australian menu specialising in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

Our accommodation(s)

The 4 star Mercure Sydney Parramatta offers 165 modern contemporary rooms with various room types, featuring flat screen LCD TV, broadband internet,

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  866 reviews

TripAdvisor Rating  4.0/5  1,093 reviews

Convenient Location

Customer review rating 3.5/5

Rick Solo - Confirmed reviews ALL

Accommodation was good. Service was great, as they allowed an early check-in. My room was near the lift well, so I could hear the lifts going up and down. Breakfast was average to say the least. 1 x 4 slice toaster to serve all. I didn't bother. Value for money?, a flat no. Obviously inflated for the Rosehill races.

Dear Ricky, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Khan Front Office Assistant Manager

Well located for our purpose.

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Rooms were clean and tidy but a bit tired. Breakfast was good but tables weren't cleaned after previous people departed.

Dear Sandra, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Sorry to hear about that. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Khan Front Office Assistant Manager

Comfortable stay

Customer review rating 4.5/5

Anneo Business - Confirmed reviews ALL

Beds were comfortable and lifts provided easy access. Staff were pleasant and helpful. The address is more Rosehill rather than Parramatta - bus at the door was very convenient.

Dear Anne, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Khan Front Office Assistant Manager

Dirty rooms

Customer review rating 0.5/5

Rebecca Families - Confirmed reviews ALL

I was changed from my initial room to another room as the state of the first room was disgusting. Dust everywhere, curtains, beds, carpet, utilities, every where was full of dust, my clothes I was wearing showed dust particles from the bed linen. I was moved to a different room which was just as bad. When I called the reception to make a complaint I was told “all the rooms are the same” which I responded with “then why aren’t the cleaners cleaning the rooms” ……

Dear Rebecca L., Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I Sincerely apologize for the experience you may had. I will pass it on to mu Executive housekeeping to rectify the issues. I would like to thank you for bringing this into our attention which will help us preventing it happening in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Saad Khan Front Office Assistant Manager

Below standard

Customer review rating 1.0/5

Terry M. Business - Confirmed reviews ALL

Room amenities below average. Tea and coffee not serviced. Bathroom toiletries empty. Slow service at bar and breakfast. Frustrated with having to ring several times to get both invoices emailed to me. Poor communication

Dear Terrence M., Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Saad Khan Front Office Assistant Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 572 reviews 8.3/10 Location
  • 1,261 reviews 5/10 Room
  • 999 reviews 7.8/10 Service
  • 31 reviews 6.3/10 WiFi
  • 657 reviews 3.9/10 Cleanliness
  • 535 reviews 4.5/10 Comfort
  • 316 reviews 3.5/10 Amenities
  • 229 reviews 3.1/10 Food

Powered by Trustyou

All our hotels in Sydney