Mercure Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 3.8/5 1,216 reviews

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Mercure Sydney Parramatta - Image 1
Mercure Sydney Parramatta - Image 2
Mercure Sydney Parramatta - Image 3
Mercure Sydney Parramatta - Image 4
106 Hassall Street, 2142 ROSEHILL, Australia

Description

Hotel extras

  • Flexible conference and event spaces-outdoor terrace area and breakout spaces.

  • Modern Australian dining at M Restaurant and Bar.

  • WiIFi, LCD TV with Work Space

  • Outdoor pool, Tennis Court

  • Close to Paramatta CBD and Sydney Olympic Park, and 40 minutes to Sydney CBD.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Accessible Classic King Room

Photo out of - Accessible Classic King Room

32 SQM - Spacious open-plan room with Parramatta views featuring a King bed, accessible bathroom and all facilities of our Classic Room. Designed for guests with mobility restrictions. Rollaway bed available on request for $60 per night.

Max. number of persons
2
Area
From 32 m² / 344 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • In-house movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 32 m² / 344 sq ft
  • Bedding 1 x King size bed(s)
  • Accessible room
See availabilities

32 SQM - Enjoy a spacious open-plan room with views over Parramatta, featuring 2 Double size beds, LCD TV with cable channels, tea and coffee making facilities. Room accommodates up to 2 adults and 2 children.

Max. number of persons
4
Area
From 32 m² / 344 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • In-house movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

32 SQM - Relax in your newly refurbished Superior King Room, offering 1 King bed, spacious accommodation and stylish modern décor. Ideal for up to 2 adults and 1 child. Rollaway bed available on request for $60 per night.

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • In-house movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

32 SQM - The Superior Twin Room offers spacious accommodation with 2 Double size beds. Boasting beautiful modern décor, it features a private ensuite, work desk and LCD TV. Up to 2 adults and 2 children.

Max. number of persons
4
Area
From 32 m² / 344 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • In-house movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Executive Spa Suite

Photo out of - Executive Spa Suite

51 SQM - Superbly appointed Spa Suites feature a King bed, separate living area with sofa bed and dining table. Ideal for up to 2 adults and 2 children or small meetings of up to 6. Rollaway bed available for $60 per night.

Max. number of persons
4
Area
From 51 m² / 548 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • In-house movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Sydney Parramatta

106 Hassall Street
2142 ROSEHILL
Australia

GPS:-33.81897, 151.021591

Telephone
Fax +61 2 8836 1043

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 165 rooms
  • 3 rooms for people with reduced mobility
  • 14 connecting rooms
  • 165 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Italian
  • Korean
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundromat

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

BBQ / Picnic Area

  • BBQ / Picnic Area

Business

4 Meeting rooms

Business Center

  • Business center with support staff

Well-being

Terrace Pool

  • Outside
  • On site

Onsite Mini Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 160 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.95 m / 6.4 ft

  • Parking pricing: 15.46 € 25 AUD Per day
  • Parking for a month
  • Parking for a week

Security

  • Sprinkler
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Accessible parking

M RESTAURANT

Photo out of - M RESTAURANT

M restaurant serves a buffet breakfast and an a la carte dinner menu monday to friday only. The chef presents a modern Australian menu specializing in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

Cooking style
Bistro
Capacity
65
Accessibility
Accessible service
106 Hassall Street, 2142 Sydney, Australia
Telephone +61 2 8836 1000
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday Closed
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Meals by the swimming Pool
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

M restaurant serves a buffet breakfast and an a la carte dinner menu monday to friday only. The chef presents a modern Australian menu specializing in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

The M Bar provides a perfect setting for a relaxing drink or a coffee. The Terrace also provides an outdoor setting for a catch-up with friends or business collegues.

Take some time out to relax by the pool during your stay at our hotel. Dip your feet in the water and experience true relaxation

Embrace a well-rounded stay by utilizing our 24-hour gym for invigorating workouts, indulging in a refreshing swim in our outdoor pool, basking in the sun, or challenging a companion to a tennis match on our on-site court.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,216 reviews

Customer review rating 2.0/5

Kirstie R. Families - Confirmed reviews ALL

Customer review rating 3.0/5

Abhiram K. Friends - Confirmed reviews ALL

Customer review rating 4.5/5

Kathy R. Families - Confirmed reviews ALL

Customer review rating 3.5/5

Kelsi B. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Sara H. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Michelle R. Families - Confirmed reviews ALL

Staff were very helpful as I hate Sydney and needed to catch public transport to a concert and back and was worried we couldn't get back in but they assured me that it wouldn't be a problem

Customer review rating 4.0/5

Stefany G. Families - Confirmed reviews ALL

A pretty good experience, staff were lovely. Beds could have been a little more comfortable and breakfast really should start earlier.

Customer review rating 4.5/5

Karen M. Solo - Confirmed reviews ALL

Great location for my purpose. Comfortable and well equipped room and lovely restaurant. Parking is a bonus too.

Customer review rating 3.0/5

Myka S. Families - Confirmed reviews ALL

When I booked the rooms I tried to make sure our rooms were together (3 adults, one child) and that we had at least one bathtub available as we were traveling with a toddler and he's afraid of showers. It took the staff around 40 minutes to check us in (they were dealing with another guest so it's somewhat understandable) they apologized for the wait and upgraded our rooms as compensation (while we appreciate the sentiment, we didn't ask for this) Unfortunately neither of the rooms we were given had bathtubs, and in one of the rooms the TV was limited to free to air only, there was no way for us to see room service menus or to stream from our phones to the TV (we made sure the guest with the toddler had the accessible TV as the toddler can get fussy) When we asked at the front desk if it was possible to have the rooms swapped for rooms with bathtubs or at least one room with a bathtub, we were told that the rooms we'd been given had been recently renovated so it'd be a visible downgrade and they wouldn't be able to give us rooms close to each other. At this time it was around 7pm and we'd been on the road for a while so we just gave up and made the best of it. The staff were very friendly, but we probably won't stay again.

Customer review rating 3.5/5

Bridie H. Families - Confirmed reviews ALL

Had a great stay, perfect location and very friendly staff. The only issue we had was there were stains on our bedding and on the carpet and there was a layer of dust on everything in the room.

Customer review rating 0.5/5

Aledin J. Business - Confirmed reviews ALL

Room was extremely dirty, unkept and service was not helpful.

Customer review rating 4.5/5

Tracy P. Families - Confirmed reviews ALL

Clean and decent sized room

Customer review rating 2.0/5

Jayachandran K. Business - Confirmed reviews ALL

Room is fine. However, i am disappointed with the front desk. The team is unresponsive, lazy and do not care attitude (just doing their job for their salary kind off). Not really guest friendly.

Customer review rating 4.0/5

Laura H. Families - Confirmed reviews ALL

Comfortable beds Close to location we were visiting

Customer review rating 3.5/5

Tyson S. Couples - Confirmed reviews ALL

Very nice and quiet

Dear S., Thank you for your recent feedback. We have shared your feedback with our maintenance team, and the team are working towards resolving the issues. We look forward to welcoming you again in near future. Thank you Kind Regards Sovana Bhattarai Front Office Manager

Customer review rating 4.5/5

Paul S. Solo - Confirmed reviews ALL

Comfortable stay, staff were excellent and very helpful. Only drawback was that the TV wasn't working, and despite it being known to the staff prior to my stay, I wasn't informed. Fairly minor overall though.

Dear Paul, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you had a comfortable stay and that our staff were excellent and helpful. We sincerely apologise that the TV was not working during your stay and, more importantly, that you were not informed about the issue beforehand. We understand how this could have been frustrating, and we appreciate your understanding that it was a minor inconvenience overall. Your feedback has been shared with our team to ensure we communicate such issues more proactively with our guests. We hope to have the pleasure of welcoming you back again for an even more enjoyable stay. Warm Regards Phoebe Le Assistant Manager

Customer review rating 1.5/5

Amy G. Families - Confirmed reviews ALL

Beds were horrible , worst I’ve ever slept in. Wasn’t incredibly clean and the air con was locked at 20 making the room extremely hot once everyone showered. Got back to our room near midnight and it was still very hot. Breakfast was overcooked bacon and undercooked eggs, soggy hash browns and not very nice to start the day. I have stayed with this name hotel at many other locations including regional areas and they were far nicer. Needing big upgrades especially being close to the city. About 15 of us stayed the night and everyone had a bad experience when we all met up over the weekend

Customer review rating 0.5/5

Edwards B. Families - Confirmed reviews ALL

Our overall experience at the Mercure was extremely disappointing and unacceptable. In our first room, there was a strong unpleasant smell and visible mould on the bathroom ceiling. We immediately reported this to reception, showed them photographs and were moved to another room. Unfortunately, the second room also had visible mould around the vent above the shower, which we again photographed. Both rooms felt unhygienic and poorly maintained. Visible mould in guest accommodation is a serious health and hygiene concern, as exposure can make some people unwell and represents a potential health risk. We should not have had to raise these issues, let alone encounter them in two separate rooms. We made reception aware that we were extremely unhappy and requested a refund. We were advised to contact management regarding this. Given the condition of both rooms and the health and hygiene concerns involved, we are formally requesting a full refund for our stay. This experience fell well below the standard we expected from the Mercure and was completely unacceptable.

Customer review rating 3.5/5

Michelle M. Friends - Confirmed reviews ALL

The pillows were awful and I heard the lifts all night and there was no water available in the room.

Customer review rating 3.5/5

Rosario D. F. Couples - Confirmed reviews ALL

Dinning it was a lovely meal, i had the linguine with prawns and husband had Snitzel. Room was comfortable as my husband had a shoulder surgery 2 weeks ago. The only thing on my husband slept on the other bed and he woke up with bites on his feet and hands. I feel it needs to be inspected for bed bugs or room sprayed room 114.

Customer review rating 3.5/5

Debadatta B. Business - Confirmed reviews ALL

Amazing

Dear Debadatta, Thank you for sharing your feedback. We are delighted that you had a great stay and particularly enjoyed your accommodation, dining experiences and the recognition you received as an ALL member. We appreciate your comments regarding the condition of the doors and your in-room dining experience. These have been shared with our team as we continue improving our facilities and service. Thank you for choosing Mercure Sydney Parramatta. We hope to welcome you back again soon. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Customer review rating 4.5/5

John T. Couples - Confirmed reviews ALL

Good location close to light rail Onsite parking was good Comfortable bed clean spacious room Welcome drink was appreciated

Customer review rating 3.5/5

Minal M. Solo - Confirmed reviews ALL

The room was nice but the carpet was dirty and there was a toenail by the bed that I had been stepping on without realising what it was. It was quite disgusting. I noticed that there was lots of bits of rubbish on the carpet under furniture and around the edges so it looks like someone has done a very to job of vacuuming unfortunately. And on the second bed, there was some rubbish on it, I thought it was a bug initially but it was either rubbish or someone's scab/skin. That wasn't pleasant.

Customer review rating 3.5/5

Kenneth P. Business - Confirmed reviews ALL

The air conditioning wasn’t working putting strong pressure but it was working so

Dear Kenneth , Thank you for your recent feedback. We sincerely apologise that you experienced issues with the air conditioning during your stay. We understand how uncomfortable this can be and will have our maintenance team investigate and address the issues. Thank you Kind Regards Sovana Bhattarai Front Office Manager

Other web-users rate our hotel

  • 632 reviews 8.4/10 Location
  • 1,251 reviews 5.2/10 Room
  • 905 reviews 7.1/10 Service
  • 18 reviews 4.4/10 WiFi
  • 659 reviews 3.7/10 Cleanliness
  • 370 reviews 2.7/10 Amenities
  • 283 reviews 5.7/10 Breakfast
  • 253 reviews 4.6/10 Vibe

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