Mercure Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 3.9/5 1,152 reviews

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Description

Hotel extras

  • Flexible conference and event spaces-outdoor terrace area and breakout spaces.

  • Modern Australian dining at M Restaurant and Bar.

  • WiIFi, LCD TV with Work Space

  • Outdoor pool, Tennis Court

  • Close to Paramatta CBD and Sydney Olympic Park, and 40 minutes to Sydney CBD.

Our accommodation(s)

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Hotel location

Mercure Sydney Parramatta

106 Hassall Street
2142 SYDNEY
Australia

GPS:-33.81897, 151.021591

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

M RESTAURANT

M restaurant serves a buffet breakfast and an a la carte dinner menu monday to friday only. The chef presents a modern Australian menu specializing in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,152 reviews

TripAdvisor Rating  3.9/5  1,114 reviews

Customer review rating 0.5/5

Mahesh K. Families - Confirmed reviews ALL

We stayed 3 nights over Australia Day weekend at Mercure Parramatta and honestly it was a huge disappointment. I booked because I’m an Accor member and I’ve stayed at many Mercure hotels in Australia and overseas, but this one was pathetic in service and customer care. First of all, the beds were extremely uncomfortable — you can literally feel the springs in the mattress. It felt like sleeping on something worn out and cheap. On top of that, the air-conditioning control didn’t work, so even in the hot Sydney weather the room stayed uncomfortable and we were sweating. You can’t even control the room temperature properly, which is basic for any hotel. Also, no proper toiletries provided. For a Mercure, this is not acceptable. The worst part was the customer service at reception. The morning shift receptionist (Islander lady) was incredibly rude, dismissive and acted like she was doing us a favour just by answering questions. It completely ruined the mood of our holiday. Hospitality means being respectful and helpful — and this was the opposite. Then at checkout we got hit with a $75 parking charge ($25 per day) which was never clearly mentioned when booking or during check-in. There’s even a boom gate when entering, which makes it feel like parking is included or already managed — so you only find out at the end when it’s too late. The parking area is also tight and poorly designed, and it feels like your car will get scratched. Overall this hotel needs serious improvement — mattresses, aircon, basic amenities and staff training. This was not the Mercure standard I expect and I definitely won’t be staying here again. Accor/Mercure management should look into this property properly because something is clearly wrong.

Customer review rating 4.5/5

Ann P. Families - Confirmed reviews ALL

Good spacious rooms, staff friendly, good pool

Customer review rating 4.5/5

John G. Business - Confirmed reviews ALL

A very pleasant stay.

Customer review rating 3.0/5

Amry W. Families - Confirmed reviews ALL

The beds were not that comfortable, the room was not as good as I thought it would have been. There were only two mugs provided for 3 people, the bathroom was not as clean as I would have liked. The bath had a rust chip the size of a 50c piece. Touches of mould in the grout. The pool was enjoyable for a swim and they supplied towels and a zipper dopper after the swim.

Customer review rating 3.0/5

Julia W. Business - Confirmed reviews ALL

tv did not work, chef did not arrive for service on the first day

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Other web-users rate our hotel

  • 533 reviews 8.6/10 Location
  • 1,115 reviews 5.4/10 Room
  • 823 reviews 7.3/10 Service
  • 20 reviews 5.4/10 WiFi
  • 558 reviews 3.8/10 Cleanliness
  • 289 reviews 3.1/10 Amenities
  • 243 reviews 6.3/10 Breakfast
  • 223 reviews 3.4/10 Food

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