Mercure Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 3.9/5 1,186 reviews

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106 Hassall Street, 2142 SYDNEY, Australia

Description

Hotel extras

  • Flexible conference and event spaces-outdoor terrace area and breakout spaces.

  • Modern Australian dining at M Restaurant and Bar.

  • WiIFi, LCD TV with Work Space

  • Outdoor pool, Tennis Court

  • Close to Paramatta CBD and Sydney Olympic Park, and 40 minutes to Sydney CBD.

Our accommodation(s)

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Hotel location

Mercure Sydney Parramatta

106 Hassall Street
2142 SYDNEY
Australia

GPS:-33.81897, 151.021591

Telephone
Fax +61 2 8836 1043

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

M RESTAURANT

M restaurant serves a buffet breakfast and an a la carte dinner menu monday to friday only. The chef presents a modern Australian menu specializing in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,186 reviews

Customer review rating 4.0/5

Katy O. Families - Confirmed reviews ALL

The accommodation is well located & has takeaway and supermarket conveniences within walking distance. Onsite parking with well located disabled spaces was convenient. Staff were friendly. The room was clean & comfortable.

Dear Katy, Thank you for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that you enjoyed our convenient location and found the nearby takeaway options and supermarket helpful during your visit. It’s also great to know that our onsite parking, including the accessible spaces, met your needs. Your kind words about our team and the cleanliness and comfort of your room are truly appreciated. We take pride in providing a welcoming environment, and it’s rewarding to know we met your expectations. We hope to have the pleasure of welcoming you back again in the future. Warm regards, Phoebe LE Assistant Manager

Customer review rating 3.0/5

Teegan C. Friends - Confirmed reviews ALL

I wish we were notified that your groups were staying so there may be a delay with breakfast and lifts. Caused us to be a bit later then we would have liked to the airport.

Customer review rating 3.5/5

Georgia C. Couples - Confirmed reviews ALL

It was a lovely stay, however when we arrived at our room 2 pillows were in the cupboard the water jug was emoty, and the floor didn’t look the cleanest. We left for a whole day and didn’t come back until around 11:3pm-12am, we had put the clean sign on our door but got no clean. There was cleaners on the floor when we left but somehow ours wasn’t done

Customer review rating 0.5/5

Loren D. Families - Confirmed reviews ALL

Whilst the staff at reception were absolutely wonderful, the hotel’s cleanliness was horrendous. The vent in our shower was covered in dust, the floors dusty - causing my daughter to have an asthma flare up. There was a random pair of gum boots under the bed, obviously from previous guest and the dirt and dust in the hallway was awful. I have attached pictures of same in an email to the hotel management team. The next morning we arrived at breakfast, only to have cold food, no juice, no butter, no cutlery. The bacon was hard and inedible. Us and most other patrons had to ask staff for food to be restocked. The restaurant was not overly busy. I have stayed in many Accor hotels and this would have to be our worst experience to date.

Dear Loren, Thank you for taking the time to share your feedback, and I am very sorry to hear about your experience. While I’m pleased to know our reception team made a positive impression, I sincerely apologise for the cleanliness issues you encountered in your room and the condition of the hallway. This is certainly not the standard we expect, and I am particularly concerned to hear this impacted your daughter’s health. Please be assured this has been addressed with our housekeeping team as a priority. I also apologise for your breakfast experience. The lack of replenishment, organisation, and quality you described is not acceptable, and your feedback has been shared with our Food & Beverage team for immediate review. I understand your disappointment, especially as a regular Accor guest, and I am very sorry we did not meet expectations on this occasion. Thank you for bringing this to our attention, and I hope we have the opportunity to restore your confidence in the future. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Customer review rating 4.5/5

Philippa T. Couples - Confirmed reviews ALL

Overnight stay for a medical appointment. Staff always friendly and helpful. Upgrade was appreciated thank you. See you next time.

Dear Philippa, Thank you for your kind feedback. I’m pleased to hear you had a comfortable stay and that our team made a positive impression. I’m also glad that you enjoyed your upgraded room. We wish you all the best with your appointment and look forward to welcoming you back again soon. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Other web-users rate our hotel

  • 589 reviews 8.4/10 Location
  • 1,198 reviews 5.3/10 Room
  • 871 reviews 7.2/10 Service
  • 22 reviews 4.6/10 WiFi
  • 608 reviews 3.6/10 Cleanliness
  • 344 reviews 2.9/10 Amenities
  • 269 reviews 5.6/10 Breakfast
  • 239 reviews 4.3/10 Vibe

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