Name: Mercure Parramatta | Sydney Hotel | ALL - ALL
Address: 106 Hassall Street, SYDNEY, 2142, Australia
Telephone: +61288361000
Rating: 4.0

Mercure Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 4.0/5 866 reviews

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Description

Mercure Sydney Parramatta

Hotel for travellers looking for local and authentic experiences

We look forward to welcoming you to Mercure Sydney Parramatta. Please contact a member of our friendly staff if there's anything we can help with.

Hotel Manager

Mercure Parramatta is renowned for personalised and friendly service. Featuring 165 spacious guest rooms, Mercure Paramatta is ready to accommodate any guest.

Parramatta is a vibrant city rich in history. A place of elegant parks, a shoppers paradise and a perfect destination for sport. The Mercure Paramatta is located within easy reach of Sydney CBD via train or Rivercat and easy access to the Blue Mountains. Located at the crossroads of major arterial roads (M4, James Ruse Drive) and adjacent to Rosehill Racecourse, there's no better home base in Paramatta. Just a three-minute drive from Parramatta CBD and only 15 minutes from Sydney Olympic Park.

There's plenty to explore and enjoy in Paramatta and its surrounds from the comfort and convenience of Mercure Paramatta. Whether you're a sports fan, lover of shopping, or a combination of the two, there's always something fun to do.

Hotel extras

Flexible conference and event spaces-outdoor terrace area and breakout spaces.
Modern Australian dining at M Restaurant and Bar.
WiIFi, LCD TV with Work Space
Outdoor pool, Tennis Court
Close to Paramatta CBD and Sydney Olympic Park, and 40 minutes to Sydney CBD.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Sydney Parramatta

106 Hassall Street
2142 SYDNEY
Australia

GPS:-33.81897, 151.021591

Telephone +61 2 8836 1000

+61 2 8836 1043

M4

Highway exit

Access: 1 km / 0.63 mi 2 min drive

PARRAMATTA

Railway station

Access: 1 km / 0.63 mi 30 min walk / 3 min drive

Taxi

5 AUD 5 AUD

RIVERCAT FERRY

Ferries

Access: 2 km / 1.24 mi 15 min walk / 5 min drive

Taxi

5 AUD 5 AUD

GRANVILLE

Railway station

Access: 2 km / 1.25 mi 20 min walk / 2 min drive

KINGSFORD SMITH AIRPORT

Int. airport 1 - full name

Access: 30 km / 18.64 mi 34 min drive

Taxi

50 AUD 50 AUD

SYD

Int. airport 1 - IATA code

Access: 30 km / 18.64 mi 34 min drive

Taxi

40 AUD 40 AUD

Hotel services

Check-in from 02:00 PM - Check out up to 11:00 AM

In summary

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

M RESTAURANT

M restaurant serves a buffet breakfast and an a la carte dinner menu daily. The chef presents a modern Australian menu specialising in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

Our accommodation(s)

The 4 star Mercure Sydney Parramatta offers 165 modern contemporary rooms with various room types, featuring flat screen LCD TV, broadband internet,

Room

Standard Room 1 Queen Bed

Accessible room

Max. number of persons: 3
Views: Garden View

Wireless internet in your room
Wireless internet in your room
Coffee/tea making facilities
Business Desk
Iron(...)

Room

Standard Room 2 Double Beds

Max. number of persons: 4

Wireless internet in your room
Coffee/tea making facilities
Business Desk
Iron
Direct dial telephone

Room

Superior Room with 1 King size bed

Max. number of persons: 2
Area: From 28 m² / 301 sq ft

Wireless internet in your room
Wireless internet in your room
Coffee/tea making facilities
Business Desk
Iron(...)

Room

Privilege Room 1 Queen Bed

Max. number of persons: 3
Views: Garden View

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk
Iron(...)

Room

Junior Suite 1 Queen Bed

Max. number of persons: 4
Area: From 32 m² / 344 sq ft

Wireless internet in your room
Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk(...)

Our guest reviews

Convenient Location

Rick Solo - 12/5/2022 Confirmed reviews ALL

Accommodation was good. Service was great, as they allowed an early check-in. My room was near the lift well, so I could hear the lifts going up and down. Breakfast was average to say the least. 1 x 4 slice toaster to serve all. I didn't bother. Value for money?, a flat no. Obviously inflated for the Rosehill races.

Dear Ricky, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Khan Front Office Assistant Manager

Well located for our purpose.

Anonymous Families - 12/4/2022 Confirmed reviews ALL

Rooms were clean and tidy but a bit tired. Breakfast was good but tables weren't cleaned after previous people departed.

Dear Sandra, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Sorry to hear about that. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Khan Front Office Assistant Manager

Comfortable stay

Anneo Business - 12/4/2022 Confirmed reviews ALL

Beds were comfortable and lifts provided easy access. Staff were pleasant and helpful. The address is more Rosehill rather than Parramatta - bus at the door was very convenient.

Dear Anne, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Khan Front Office Assistant Manager

Dirty rooms

Rebecca Families - 12/4/2022 Confirmed reviews ALL

I was changed from my initial room to another room as the state of the first room was disgusting. Dust everywhere, curtains, beds, carpet, utilities, every where was full of dust, my clothes I was wearing showed dust particles from the bed linen. I was moved to a different room which was just as bad. When I called the reception to make a complaint I was told “all the rooms are the same” which I responded with “then why aren’t the cleaners cleaning the rooms” ……

Dear Rebecca L., Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I Sincerely apologize for the experience you may had. I will pass it on to mu Executive housekeeping to rectify the issues. I would like to thank you for bringing this into our attention which will help us preventing it happening in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Saad Khan Front Office Assistant Manager

Below standard

Terry M. Business - 12/2/2022 Confirmed reviews ALL

Room amenities below average. Tea and coffee not serviced. Bathroom toiletries empty. Slow service at bar and breakfast. Frustrated with having to ring several times to get both invoices emailed to me. Poor communication

Dear Terrence M., Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Saad Khan Front Office Assistant Manager

In partnership with TripAdvisor

Web-users rating

Other web-users rate our hotel

572 reviews 8.3/10 Location
1,261 reviews 5/10 Room
999 reviews 7.8/10 Service
31 reviews 6.3/10 WiFi
657 reviews 3.9/10 Cleanliness
535 reviews 4.5/10 Comfort
316 reviews 3.5/10 Amenities
229 reviews 3.1/10 Food

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Mercure Sydney Parramatta

Description

Hotel extras

Hotel location

Access and transport

M4

PARRAMATTA

RIVERCAT FERRY

GRANVILLE

KINGSFORD SMITH AIRPORT

SYD

ROSEHILL GARDENS

ELIZABETH FARM

PARRAMATTA

PARRAMATTA

PARRAMATTA STADIUM

GOVERNMENT HOUSE

SYDNEY 2000 OLYMPIC SITE

SYDNEY OPERA HOUSE

DARLING HARBOUR

STAR CITY CASINO

SYDNEY AQUARIUM

SYDNEY

TARONGA ZOO

Parramatta Lake Walk

Hotel services

M RESTAURANT

M BAR AND TERRACE

Breakfast Non contractual photo

Pool Non contractual photo

Fitness center Non contractual photo

Meetings & Events

Our accommodation(s)

Standard Room 1 Queen Bed

Standard Room 2 Double Beds

Superior Room with 1 King size bed

Privilege Room 1 Queen Bed

Junior Suite 1 Queen Bed

Standard Room 1 Queen Bed

Our guest reviews

Web-users rating

Our other establishments nearby

Mantra Parramatta

Novotel Sydney Parramatta

ibis budget Sydney Olympic Park

ibis budget Wentworthville