Mercure Sydney Parramatta 4 stars

Customer review rating 4.3/5 8,193 reviews

ALLSAFE approved hotel

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Mercure Sydney Parramatta
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+ 23 Services

Hotel extras

  • 2 flexible conference & event spaces, outdoor terrace area, breakout spaces.

  • Modern Australian dining at M Restaurant & Bar

  • WiIFi, LCD TV with Cable Channels and Work Space

  • Outdoor pool, Tennis Court & Outdoor Dining

  • 15 minutes from Sydney Olympic Park and 40 minutes to Sydney CBD, 1 km to Parramatta CBD

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundromat
  • Currency exchange
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (nearby)
  • Outdoor tennis court
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 4 Meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Mercure Sydney Parramatta

106 Hassall Street
2142 sydney
australia

Tel: +61288361000

Fax: (+61)2/88361043

Check-in from 14h00

Check out up to 11h00

  • HASSALL ST :  BAXTERS ROUTE PARRAMATTA

  • PARRAMATTA :  WESTERN LINE PARRAMATTA

  • By plane

    KINGSFORD SMITH AIRPORT At 30km / 18.64 miles

  • By boat

    RIVERCAT FERRY At 2km / 1.24 miles

  • By car

    M4 At 1km / 0.63 miles

  • By train

    GRANVILLE At 2km / 1.25 miles

  • By train

    PARRAMATTA At 1km / 0.63 miles

GPS :-33.81897, 151.021591

Our accommodation(s)

The 4 star Mercure Sydney Parramatta offers 165 modern contemporary rooms with various room types, featuring flat screen LCD TV, broadband internet, Minibar, 24 hour room service and European pilliow menu as per your selection.

Standard Room 1 Queen Bed

Accessible room
  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

Privilege Room 1 Queen Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

Junior Suite 1 Queen Bed

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)
Rooms

Our restaurants and bars

M RESTAURANT

Type of cuisine: International

M restaurant serves a buffet breakfast and an a la carte dinner menu daily. The chef presents a modern Australian menu specialising in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M BAR AND TERRACE

Non contractual photo

The M Bar provides a perfect setting for a relaxing drink or a coffee. The Terrace also provides an outdoor setting for a catch-up with friends or business collegues.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 140

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Mercure Sydney Parramatta

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,193 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,073 reviews

Great service

TripAdvisor rating 4.0/5

Susie B 18/04/2021 TripAdvisor review

Can’t say enough about the lovely girls that were on the desk when we checked in and in the evening. They were very apologetic about there being no coffee machine and had coffee delivered to our room. Sadly I felt the Mercure was looking a little tired. Was disappointed that I booked the better room but did not get the little extras such as dressing gowns slippers and gourmet tea and coffee. The room was spacious and comfortable. Shower clean and modern. All up a nice stay.

Good location and nice clean hotel.

Customer review rating 4.0/5

Kylie Couples - 15/04/2021 Confirmed reviews ALL

Nice and clean room, good location.

Not good value

Customer review rating 3.0/5

Jason Couples - 15/04/2021 Confirmed reviews ALL

The room was missing several items which were supposed to be included in the room rate. When I pointed this out upon check in the staff member told me that everything was due to COVID. I also stated that those items then should not be included in the booking confirmation since this is misleading consumers. The staff member just shrugged. The hotel is also not being cleaned to a high standard, especially the lifts which were all dirty. There is absolutely no evidence of enhanced cleaning.

good location

Customer review rating 3.5/5

Barry B. Couples - 14/04/2021 Confirmed reviews ALL

when i booked i was told you had foxtel tv .won't be back

Dear B., Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Staff very supportive and tolerant of sports team.

Customer review rating 4.5/5

Ole E. Friends - 14/04/2021 Confirmed reviews ALL

Convenient location, friendly staff good facilities albeit a little tired in some spots. Pool deck is slippery and we had some falls.

Dear Ole, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. I am so sorry to hear about the falls in the pool area, is everyone ok? thank you so much for pointing this out to us. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Good stay and good security

Customer review rating 4.5/5

Ibrahim O. Families - 14/04/2021 Confirmed reviews ALL

I have had good stay with you and clean hotel rooms with good services . I appreciate

Dear Ibrahim, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Amazing staff

Customer review rating 5.0/5

Samantha W. Business - 14/04/2021 Confirmed reviews ALL

Loved it i will be back x

Good value for your buck.

Customer review rating 4.0/5

Sinai Families - 14/04/2021 Confirmed reviews ALL

Overall our stay was great. Staff & facilities were great and as expected. However, our rooms were outdated. The rooms could use a makeover/renovation as beds were very squeaky, bathroom roofs had mold & carpets smelt like smoke. Aside from all that, we had a pleasant stay and for the price we paid for, we can’t really complain.

Dear Sinaitakala, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Thank you for taking the time to let us know of the areas that need some improvement, we really appreciate it. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Always happy Stay

Customer review rating 4.5/5

Kevin Families - 14/04/2021 Confirmed reviews ALL

Clean rooms , Pleasant staff . Nice

Dear Kevin, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Has really been let go since I last stayed

Customer review rating 2.0/5

Anonymous Solo - 13/04/2021 Confirmed reviews ALL

Get an email with my full name on it. I never provided this while booking, obviously copied at the hotel from my licence what should only ever have been used to verify who I was, if needed at all. No respect for privacy. No warning given that a credit charge surcharge would be imposed and no option to use an alternative payment was offered. The fact parking is now charged is in tiny print on the website, but at least I guess they did say that, I just missed that. Aspect ratio all over the place on TV channels, foxtel channels still programmed in the system, but not actually available. One redeeming feature is provision of a real bar of soap in the shower, not the stupid gel that is common in so many hotels. Whole place is tired and worn down.

Dear Stephen, Let me start by apologising for the unusual experience you had during your stay. Whilst it should never have happened, I would like to thank you for taking the time to reply to our guest survey and share your experience with us. Feedback like yours really is one of the best tools we have to improve so we really do appreciate you taking the time to help us. Once again, thank you for your time and we are sorry that we did not meet your expectations on your recent stay. Kind regards, Elise Martin Front Office Assistant Manger

Good Stay despite your Night Manager customer service

Customer review rating 4.0/5

Mina Families - 13/04/2021 Confirmed reviews ALL

Visited the Mercure earlier this year in Feb & after having the best time & experience I was eager to bring all my family back for the Easter break. We booked 3 rooms for 4 nights. Our experience with your night manager Ms. Leano was terrible. Multiples time we had attended reception having to wait long periods of time, she almost looked as if she had just woken up & was always cranky as if we had disturbed her sleep. By far the worst customer service I have EVER received. Apart from this, your day manager was amazing. Very accommodating, always had a smile & was always willing to bring extra towels to the pool for our kids. Big thank you to your day staff, we will be back.

Dear Samina, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. I am so sorry to hear about the issues you had at night time with our Night Manager, this should never have occurred and please know we are going to address this. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Fine

Customer review rating 2.5/5

Anonymous Families - 13/04/2021 Confirmed reviews ALL

I wasn't expecting the hotel to be so run down. Having to share a microwave in the laundry located in the carpark also doesn't say 4 star service either. On a positive notes, the staff were helpful.

Dear Rona R., Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elise Martin Assistant Manager

Great place to stay

Customer review rating 5.0/5

Rebecca Friends - 13/04/2021 Confirmed reviews ALL

I have always stay here's when I come down to Sydney.

Dear Rebecca, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Excellent stay

Customer review rating 5.0/5

Peter L. Families - 11/04/2021 Confirmed reviews ALL

Excellent friendly staff with a great location very clean and excellent value for money

Disappointed

Customer review rating 2.0/5

Leanne M. Families - 11/04/2021 Confirmed reviews ALL

Dusty Bathroom mouldy Air con didn’t work Milk in kettle Wouldn’t take dirty dishes / said they needed to stay in the room Movie options didn’t work

Dear Leanne, Let me start by apologising for the unusual experience you had during your stay. Whilst it should never have happened, I would like to thank you for taking the time to reply to our guest survey and share your experience with us. Feedback like yours really is one of the best tools we have to improve so we really do appreciate you taking the time to help us. Once again, thank you for your time and we are sorry that we did not meet your expectations on your recent stay. Kind regards, Elise Martin Front Office Assistant Manager

Staff, were good.

Customer review rating 3.5/5

Chris T. Business - 11/04/2021 Confirmed reviews ALL

The staff were helpful. The hotel itself is tired, and needs a make over. We booked it for the Sydney Royal show. Also, you should look at connecting up Foxtel. It would be good to stay there, without all the COVID restrictions.

Dear Chris, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. We are so sorry about the Foxtel and restrictions from the hotel, Its has definitely been troubled times, however we hope to soon have these features back soon. Once again we are very sorry. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Disappointed with the cleanness of the hotel.

Customer review rating 2.0/5

Vikram P. Families - 09/04/2021 Confirmed reviews ALL

The hotel was not in a neat condition, it need a bit of cleaning. We stayed in room 406, the bathroom was not clean and the carpet at some location was not clean too. On the last day of the stay our room housekeeping came at 5pm which mean the room was never cleaned, we only took the towels. The staff were friendly and happy to help.

Dear Vikram, Let me start by apologising for the unusual experience you had during your stay. Whilst it should never have happened, I would like to thank you for taking the time to reply to our guest survey and share your experience with us. Feedback like yours really is one of the best tools we have to improve so we really do appreciate you taking the time to help us. Once again, thank you for your time and we are sorry that we did not meet your expectations on your recent stay. Kind regards, Elise Martin Front Office Assistant Manager

Good Stay

Customer review rating 4.5/5

Amruthraj Families - 09/04/2021 Confirmed reviews ALL

The stay was extremely wonderful with rooms made everyday of the stay. There was no dearth or towels and toiletries and the front desk people Were extremely courteous and obliging on all our requests. Special mention to the housekeeping lady on 3rd floor - Michelle who treated all guests with a smile and greeting every time we passed her and much obliging in every way!!

Dear Amruthraj, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Good stay, convenient location

TripAdvisor rating 3.0/5

venochik 08/04/2021 TripAdvisor review

Conveniently located next to the bowling club (great meals)and across the road from take away, bottle shop and supermarket & rose hill racecourse. The hotel and rooms are dated and could do with a freshen up. The 1brm spa room had a dining table & 3 chairs??? For 4 of us that did my head in, but it was a free upgrade and we appreciated the spa!

Nice Hotel

TripAdvisor rating 4.0/5

Mark M 01/04/2021 TripAdvisor review

We stayed at the Mercure in Parramatta as it was close to all the sites and places we wanted to go, the accommodation was neat and tidy and bed was comfortable. It was a shame the restaurant was closed because of covid but we went to another close by.

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