Mercure Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 3.9/5 1,185 reviews

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Mercure Sydney Parramatta - Image 1
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106 Hassall Street, 2142 SYDNEY, Australia

Description

Hotel extras

  • Flexible conference and event spaces-outdoor terrace area and breakout spaces.

  • Modern Australian dining at M Restaurant and Bar.

  • WiIFi, LCD TV with Work Space

  • Outdoor pool, Tennis Court

  • Close to Paramatta CBD and Sydney Olympic Park, and 40 minutes to Sydney CBD.

Our accommodation(s)

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Hotel location

Mercure Sydney Parramatta

106 Hassall Street
2142 SYDNEY
Australia

GPS:-33.81897, 151.021591

Telephone
Fax +61 2 8836 1043

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

M RESTAURANT

M restaurant serves a buffet breakfast and an a la carte dinner menu monday to friday only. The chef presents a modern Australian menu specializing in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,185 reviews

Customer review rating 2.0/5

Kevin P. Business - Confirmed reviews ALL

Incorrectly charged at exit

Dear Kevin, Thank you for taking the time to share your feedback. I am glad to hear that your room met your expectations, however, I am sorry that your experience with our Reception team was not what it should have been. If there are incorrect charges from your stay that I can assist with, please contact me at Ri… We hope to welcome you back for a much improved experience in the future. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Customer review rating 1.0/5

Claudette D. Business - Confirmed reviews ALL

Horrible

Dear Claudette, Thank you for taking the time to share your review. I am very sorry to hear that your experience was not what it should have been. We are currently working through improvements and a refurbishment plan of the property, and are confident these upgrades will address the concerns you have raised. We hope to welcome you back for a much improved experience in the future. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Customer review rating 3.5/5

Emily S. Families - Confirmed reviews ALL

Good

Customer review rating 0.5/5

Luke M. Families - Confirmed reviews ALL

Our room was terrible. The bathroom flooded when we used the shower. There was mould on the ceiling. The carpet was filthy. The entire hotel felt so old and run down. There was even junk in the car park.

Dear Luke, Thank you for taking the time to share your feedback. I am truly sorry to read about your experience and the condition of your room and our facilities. What you have described—including the bathroom flooding, cleanliness concerns, and overall presentation of the hotel—is completely unacceptable and not reflective of the standards we expect to deliver. Please accept my sincere apologies. Your comments have been shared with our Housekeeping and Maintenance teams as a matter of priority, and we are addressing these issues immediately to ensure they are rectified. Feedback like yours is taken very seriously, as it highlights where we must improve. We are currently progressing through a staged refurbishment of the hotel; however this does not excuse the condition you experienced, and I am very sorry that we fell short during your stay. I also regret to hear that this experience has impacted your trust in the Mercure brand. This is not the impression we want to leave, and I would value the opportunity to restore your confidence. Should your travels bring you back to Parramatta, please feel welcome to reach out to me directly at Ri…, and it would be my pleasure to manage your reservation personally and ensure your stay is all it should be. Thank you, Riki Bourolias General Management Mercure Sydney Parramatta

Customer review rating 2.5/5

Brian P. Couples - Confirmed reviews ALL

Its very tired,needs paint and refurbishment,bar shut on a sat night ?,water pouring thru ceiling in foyer ,

Dear Brian, Thank you for sharing your feedback following your recent stay with us. I’m pleased to hear you enjoyed our location and the corner room allocated to you. However, I’m sorry that other aspects of your experience did not meet expectations. Your comments regarding the overall condition of the hotel and the need for refurbishment are appreciated, and we acknowledge that areas of the property are showing signs of wear. Please be assured your feedback has been shared with our leadership team as we continue to plan improvements. We did experience a plumbing issue over the weekend you stayed, that caused a major leak in our lobby and I sincerely apologise for any impact this had to your stay. I can assure you this has now been resolved. While we would love to, unfortunately we currently do not trade in our bar on Saturday evenings, as we are primarily a corporate hotel, and do not have enough demand on weekends to open. We are, however, located nearby many food and beverage options, within walking distance of the hotel. Thank you again for your feedback, Brian. We do value your insights and hope to have the opportunity to provide you with a much-improved experience in the future. Kind regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Other web-users rate our hotel

  • 580 reviews 8.5/10 Location
  • 1,182 reviews 5.5/10 Room
  • 867 reviews 7.2/10 Service
  • 23 reviews 3.2/10 WiFi
  • 598 reviews 3.8/10 Cleanliness
  • 333 reviews 3.2/10 Amenities
  • 267 reviews 5.7/10 Breakfast
  • 235 reviews 3.6/10 Food

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