Mercure Sydney Parramatta 4 stars

I have had good stay with you and clean hotel rooms with good services . I appreciate

Loved it i will be back x

Overall our stay was great. Staff & facilities were great and as expected. However, our rooms were outdated. The rooms could use a makeover/renovation as beds were very squeaky, bathroom roofs had mold & carpets smelt like smoke. Aside from all that, we had a pleasant stay and for the price we paid for, we can’t really complain.

Clean rooms , Pleasant staff . Nice

Get an email with my full name on it. I never provided this while booking, obviously copied at the hotel from my licence what should only ever have been used to verify who I was, if needed at all. No respect for privacy. No warning given that a credit charge surcharge would be imposed and no option to use an alternative payment was offered. The fact parking is now charged is in tiny print on the website, but at least I guess they did say that, I just missed that. Aspect ratio all over the place on TV channels, foxtel channels still programmed in the system, but not actually available. One redeeming feature is provision of a real bar of soap in the shower, not the stupid gel that is common in so many hotels. Whole place is tired and worn down.

Visited the Mercure earlier this year in Feb & after having the best time & experience I was eager to bring all my family back for the Easter break. We booked 3 rooms for 4 nights. Our experience with your night manager Ms. Leano was terrible. Multiples time we had attended reception having to wait long periods of time, she almost looked as if she had just woken up & was always cranky as if we had disturbed her sleep. By far the worst customer service I have EVER received. Apart from this, your day manager was amazing. Very accommodating, always had a smile & was always willing to bring extra towels to the pool for our kids. Big thank you to your day staff, we will be back.

I wasn't expecting the hotel to be so run down. Having to share a microwave in the laundry located in the carpark also doesn't say 4 star service either. On a positive notes, the staff were helpful.

I have always stay here's when I come down to Sydney.

Excellent friendly staff with a great location very clean and excellent value for money

Dusty Bathroom mouldy Air con didn’t work Milk in kettle Wouldn’t take dirty dishes / said they needed to stay in the room Movie options didn’t work

The staff were helpful. The hotel itself is tired, and needs a make over. We booked it for the Sydney Royal show. Also, you should look at connecting up Foxtel. It would be good to stay there, without all the COVID restrictions.

The hotel was not in a neat condition, it need a bit of cleaning. We stayed in room 406, the bathroom was not clean and the carpet at some location was not clean too. On the last day of the stay our room housekeeping came at 5pm which mean the room was never cleaned, we only took the towels. The staff were friendly and happy to help.

The stay was extremely wonderful with rooms made everyday of the stay. There was no dearth or towels and toiletries and the front desk people Were extremely courteous and obliging on all our requests. Special mention to the housekeeping lady on 3rd floor - Michelle who treated all guests with a smile and greeting every time we passed her and much obliging in every way!!

Conveniently located next to the bowling club (great meals)and across the road from take away, bottle shop and supermarket & rose hill racecourse. The hotel and rooms are dated and could do with a freshen up. The 1brm spa room had a dining table & 3 chairs??? For 4 of us that did my head in, but it was a free upgrade and we appreciated the spa!

We stayed at the Mercure in Parramatta as it was close to all the sites and places we wanted to go, the accommodation was neat and tidy and bed was comfortable. It was a shame the restaurant was closed because of covid but we went to another close by.