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Mercure Sydney Parramatta 4 stars

Customer review rating 4.3/5 7,584 reviews
Mercure Sydney Parramatta
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+ 24 Services
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Hotel extras

  • 2 flexible conference & event spaces, outdoor terrace area, breakout spaces.

  • Modern Australian dining at M Restaurant & Bar

  • WiIFi, LCD TV with Cable Channels and Work Space

  • Outdoor pool, Tennis Court & Outdoor Dining

  • 15 minutes from Sydney Olympic Park and 40 minutes to Sydney CBD, 1 km to Parramatta CBD

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet AccessPaying
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (Nearby)
  • Babysitting on request
  • Outdoor tennis court
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Sydney Parramatta

106 Hassall Street
2142
sydney
australia

Tel: +61288361000

Fax: (+61)2/88361043

Contact email

Check-in from 14h00

Check out up to 11h00

  • HASSALL ST :   BAXTERS ROUTE PARRAMATTA

  • PARRAMATTA :   WESTERN LINE PARRAMATTA

  • By plane

    KINGSFORD SMITH AIRPORT At 30km / 18.64 miles

  • By boat

    RIVERCAT FERRY At 2km / 1.24 miles

  • By car

    M4 At 1km / 0.63 miles

  • By train

    GRANVILLE At 2km / 1.25 miles

  • By train

    PARRAMATTA At 1km / 0.63 miles

GPS :-33.81897, 151.021591

Our accommodations

The 4 star Mercure Sydney Parramatta offers 165 modern contemporary rooms with various room types, featuring flat screen LCD TV, broadband internet, Minibar, 24 hour room service and European pilliow menu as per your selection.

Accessible room

Standard Room 1 Queen Bed

  • Max. number of persons: 3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room 1 Queen Bed

  • Max. number of persons: 3
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Junior Suite 1 Queen Bed

  • Max. number of persons: 4
  • Area: From 32m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

M RESTAURANT

Type of cuisine: International

M restaurant serves a buffet breakfast and an a la carte dinner menu daily. The chef presents a modern Australian menu specialising in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M BAR AND TERRACE

Photo non contractuelle / Strictly non binding

The M Bar provides a perfect setting for a relaxing drink or a coffee. The Terrace also provides an outdoor setting for a catch-up with friends or business collegues.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 140 m²

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Mercure Sydney Parramatta

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,584 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,055 reviews

Easy parking, great rooms.

Customer review rating 4.3/5

T B. Business - 24/01/2020 Confirmed reviews ALL

I always choose to stay here for work. I like the easy parking, location across from Woolworths and other dining locations and the proximity to walk to other places. I like to walk and the Parramatta River is close by. I generally eat dinner in the dining room and they are very quick, which I appreciate when dining on my own. I don't like eating breakfast in the dining room in the morning, its a bit loud and I find people a bit rude. I debate doing room service but tend to get something for breakfast when I get to the hospital. The shower is great and the room is always fine.

Customer review rating 4.3/5

Anonymous Families - 23/01/2020 Confirmed reviews ALL

The lady on the front counter was absolutely lovely. Very helpful and cheerful. I can’t remember her name but I’m sure u can find out if u look at when I stayed

Dear Rhana T., We very much appreciate your comments regarding your stay at the Mercure Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thank you kind Regards Sovana Bhattarai Assistant Manager

Wonderful stay

Customer review rating 4.3/5

Kellie Families - 23/01/2020 Confirmed reviews ALL

We stayed here recently for a trip to the races for a family birthday. We had 8 rooms booked, and everyone who stayed was very impressed. From the moment we walked in, we were greeted with friendly and helpful reception staff. The rooms were clean and spacious. Great location for the Rosehill races, or a short walk to the train station to get into the city. The kids loved the pool area. One of our children became unwell during the stay, and the reception and house keeping staff were extremely helpful. Special thanks to the assistant manager, Elise, who couldn’t do enough for us. We highly recommend this hotel. Thanks for a great experience.

Dear Kellie, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed a your stay with us and I look forward to sharing your comments with the entire team. We aspire to provide friendly and efficient service and its great to hear when our guests experience that. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Sovana Bhattarai Assistant Manager
Customer review rating 4.3/5

Felicity Families - 23/01/2020 Confirmed reviews ALL

Great customer service, good clean rooms

Dear Felicity T., We very much appreciate your comments regarding your stay at the Mercure Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sovana Bhattarai Assistant Manager

Tv not working, room was not suitable

Customer review rating 4.3/5

Lora Families - 23/01/2020 Confirmed reviews ALL

I turned up at the counter and waited almost 15 mins to be served. My tv didnt work, when i called reception i was told a lot of them are old! It shouldnt be listed as as a room feature if it didnt work. The room itself was booked based on me entering how many people were staying so i figured an appropriate room would be provided. I indicated 3 people and there was one double bed listed as a queen.

Well located for quodos stadium

Customer review rating 4.3/5

Jason Couples - 22/01/2020 Confirmed reviews ALL

Excellent accomodation for short stay

Dear Jason, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Santhiya Baheerathan Front Office Assistant Manager

Great location very friendly staff highly recommend

Customer review rating 4.3/5

Matt Families - 22/01/2020 Confirmed reviews ALL

Absolutely awesome!!

Dear Matthew, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Santhiya Baheerathan Front Office Assistant Manager

Wonderful stay

TripAdvisor rating 4.0/5

Kellie M 22/01/2020 TripAdvisor review

We stayed here recently for a trip to the races for a family birthday. We had 8 rooms booked, and everyone who stayed was very impressed. From the moment we walked in, we were greeted with friendly and helpful reception staff. The rooms were clean and spacious. Great location for the Rosehill races, or a short walk to the train station to get into the city. The kids loved the pool area. One of our children became unwell during the stay, and the reception and house keeping staff were extremely helpful. Special thanks to the assistant manager, Elise, who couldn’t do enough for us. We highly recommend this hotel. Thanks for a great experience.

Great Stay

Customer review rating 4.3/5

Wendy W. Couples - 21/01/2020 Confirmed reviews ALL

Room perfect....clean ...comfy beds....lovely Motel

Dear Wendy, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Well located and good stay

Customer review rating 4.3/5

Aaron S. Friends - 21/01/2020 Confirmed reviews ALL

Very helpful staff

Dear Aaron, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Great location amd Elise on front reception (hope I have the name correct) was exceptional

Customer review rating 4.3/5

Jenny D. Families - 21/01/2020 Confirmed reviews ALL

Elise was great, room fantastic but was a little disappointed at the breakfast buffet

Dear Jenny, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Thank you for sharing your wonderful feedback about our staff, in particular Elise. She will be delighted to hear the wonderful things you have said about her. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Stephen Cossetto Front Office Manager

Handy

TripAdvisor rating 4.0/5

marizolin Couples - 21/01/2020 TripAdvisor review

Chosen for its proximity to Parramatta without actually being in the crowded centre. Within walking distance to Rosehill Race Course and a short 5 minute drive to the excellent Indian restaurants at Harris Park. Great pool. Good breakfast. Didn't try the hotel restaurant so can't comment on that.

A great find

Customer review rating 4.3/5

Melinda B. Couples - 20/01/2020 Confirmed reviews ALL

Welcoming & accomodating. Having booked a suite & then funding that all the suites actually back into the lifts, I asked to change & was moved to room 615. The room spacious, & I was grateful to be moved away from the constant noise of the lifts. Sad though that all suites back into the lifts. I will never book a suite again! Maybe one day someone will sound proof the walls sufficiently, but way too noisy for me. Restaurant was pleasant with lovely staff. Check in check out all handled very well. We shall be back.

Dear Melinda B., Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Santhiya Baheerathan Front Office Assistant Manager

Please email receipt

TripAdvisor rating 4.0/5

Trek17684866975 Business - 20/01/2020 TripAdvisor review

Can you please proved me with invoice for room and other meal charges etc. I did not receive by email. Hotel had all I needed for my stay and staff great Room was clean. Meal was great. The location suited my business needs perfectly and I will stay there again.

Great family stay in Parramatta

TripAdvisor rating 4.0/5

condo_kb Family - 20/01/2020 TripAdvisor review

Great price, comfortable beds, room was clean and welcoming. Staff very helpful and explained ways to use my loyalty membership to my advantage. Used the bus stop right outside motel to get to Parramatta Station. Supermarket and fast food across the road from motel. Parking was advertised as some free outdoor, however this would only be in the supermarket carpark, motel carpark was available at a cost though.

Considerate and kind

Customer review rating 4.3/5

Greg B. Families - 19/01/2020 Confirmed reviews ALL

My wife and her 89 year old mother joined me in my stay for 6 nights. We had extended previously planned stay as our area had been bushfire impacted an having spent 3 nights centre in a n evacuation we wanted a break. The air at home and in Canberra had been causing my mother in law ill health. The assistant manager of Mercure Sovana Bhattarai was very kind and organised the rollaway and another needs to make our stay comfortable and secure. Congratulations to the entire staff who followed her leadership.

Dear Greg, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Santhiya Baheerathan Front Office Assistant Manager

Rojin

Customer review rating 4.3/5

Rojin Families - 19/01/2020 Confirmed reviews ALL

Comfortable rooms..

Dear Rojin, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Santhiya Baheerathan Front Office Assistant Manager

good value, lovely staff

Customer review rating 4.3/5

Robyn Couples - 18/01/2020 Confirmed reviews ALL

Basic room, clean, close to shops, quiet. No complaints. Good breakfast, staff very helpful and friendly

Dear Robyn, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

very friendly receptionist

Customer review rating 4.3/5

Torsten. Business - 18/01/2020 Confirmed reviews ALL

so far so good

Dear Torsten, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise martin Front Office Assistant Manager

Enjoyable comfortable

Customer review rating 4.3/5

Vijay Couples - 18/01/2020 Confirmed reviews ALL

Smooth

Dear Vijay, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager
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