Mercure Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 3.9/5 1,117 reviews

Best price
guarantee
Mercure Sydney Parramatta - Image 1
Mercure Sydney Parramatta - Image 2
Mercure Sydney Parramatta - Image 3
Mercure Sydney Parramatta - Image 4
106 Hassall Street, 2142 SYDNEY, Australia

Description

Hotel extras

  • Flexible conference and event spaces-outdoor terrace area and breakout spaces.

  • Modern Australian dining at M Restaurant and Bar.

  • WiIFi, LCD TV with Work Space

  • Outdoor pool, Tennis Court

  • Close to Paramatta CBD and Sydney Olympic Park, and 40 minutes to Sydney CBD.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Sydney Parramatta

106 Hassall Street
2142 SYDNEY
Australia

GPS:-33.81897, 151.021591

Telephone
Fax +61 2 8836 1043

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

M RESTAURANT

M restaurant serves a buffet breakfast and an a la carte dinner menu monday to friday only. The chef presents a modern Australian menu specializing in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,117 reviews

TripAdvisor Rating  3.9/5  1,113 reviews

Customer review rating 1.5/5

Tamara K. Business - Confirmed reviews ALL

This hotel was really disappointing for the high price. I wouldn't stay again or recommend it. The standard details expected of a 4 star hotel were missing in the room, within the hotel, and from the staff. Definitely not a 4 star hotel. There are many things I could mention, but the standouts were that our air conditioning wasn't working properly (a hot 35° outside and aircon wouldn't go below 26°) and we had to push staff multiple times to find a solution. At a 4 star I would expect that staff would follow this issue up with us, not the other way around. We were given a fan on the first night and finally on our third night, after making more resolution requests daily, we were offered another room. The buffet breakfast was pretty sad, and the staff could care less - especially as they watched us struggle with a luggage trolley while they chatted at the reception desk. An average experience at an average hotel for a rate that doesn't make sense. I don't normally give reviews, but felt I needed to this time.

Dear Tamara, Thank you very much for taking the time to share such detailed feedback following your recent stay. While I am pleased that our team acknowledged your dissatisfaction at check-out, I am truly sorry that so many aspects of your stay fell short of the standards you should always expect from us. Please accept my sincere apologies for the issues you experienced with the air conditioning in Room 418, and for the lack of proactive communication from our team. You are absolutely right that it should never be the guest’s responsibility to follow up on a maintenance concern, particularly in such warm weather. I am disappointed that we did not take ownership of this sooner, and I understand the frustration it caused over the three nights of your stay. I have already asked our Maintenance team to prioritise a full inspection and repair of the unit in Room 418 to ensure this does not happen again. I am also very sorry for the shortcomings you encountered with our breakfast offering, room amenities, and the attentiveness of our team. The experience you described is not reflective of the service standards we are committed to. I have shared your comments with both our Housekeeping and Front Office teams as part of immediate coaching and follow-up. Additionally, your feedback regarding the accumulation of used glasses in the lobby is well taken. I observed this myself last week, and while I understood it was a busy period for our team, after tidying the glasses I followed up with our team to ensure this is managed much better. It is really important that we ensure these spaces remain clean and welcoming at all times. Thank you again for bringing these matters to my attention. While I am very sorry that we let you down on this occasion, if your future travels do bring you back to the area, please feel welcome to contact me directly at Ri… and it would be my pleasure to manage your reservation personally, and make sure your stay is what it should be. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Customer review rating 3.5/5

Michelle H. Families - Confirmed reviews ALL

Good location. Need shower head replaced as it was like having a shower with the garden hose, but everthing else was fine

Dear Michelle, Thank you for taking the time to share your feedback following your stay with us. I’m glad to hear that you enjoyed our convenient location and that most aspects of your stay were satisfactory. I apologise for the issue with the shower head. I have shared your comments with our Maintenance team, and we will ensure the shower head in room 211 is replaced. This room is out of order until this is actioned. We truly value your feedback, and I hope we have the opportunity to welcome you back soon for an even better stay. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Customer review rating 3.0/5

Wien H. Couples - Confirmed reviews ALL

Hi Riki, Thanks for your email. Our stay was good, and we appreciated the room, though we weren’t sure if it was an upgrade as it was located next to the lift. I didn’t know that the fridge was off the whole night and just realised in the morning. I did notice an extra charge on my card even though the room was prepaid. I spoke with the receptionist about it, and they advised that the amount has been refunded. We also didn’t receive a welcome drink, but we were given two Cokes as a goodbye drink instead when we checked out. Breakfast was ok, but they unfortunately didn’t have oat milk that day for the coffee. Overall, we enjoyed our stay, just a few hiccups. Kind regards, Wien

Dear Wien, Thank you very much for taking the time to share your feedback, and for your recent stay with us. I’m pleased to hear that overall you enjoyed your visit, though I’m sorry for the several hiccups you encountered along the way. Regarding the room, we did upgrade you to a higher room type from a Superior King to a Junior Suite; however, I understand how the location near the lift may have made this unclear. Thank you for letting me know. I’m also sorry to hear that the minibar fridge was switched off — this is not our normal setup, and I will ensure this is addressed with our housekeeping team. I’m glad the team were able to resolve the incorrect charge promptly, and I apologise for the oversight with your welcome drink. This should have been offered on arrival. I’ve shared this with the front office team to ensure we remain consistent in delivering our loyalty benefits. Thank you also for your comments regarding breakfast and the lack of oat milk that day. We normally have a full range of milk alternatives available and I’m sorry this was not the case during your visit. I appreciate your additional notes regarding the sofa stains and the sand-like feeling on the bedding. This is certainly not the standard we aim to provide, and I will follow up with our housekeeping leaders to ensure this is investigated and corrected. I will also take your feedback regarding check-in processes into our next team briefing, particularly during periods when group arrivals coincide. Thank you again for your helpful feedback. We value your support and hope to have the opportunity to welcome you back for a smoother and more enjoyable stay. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Customer review rating 3.5/5

Natalie N. Families - Confirmed reviews ALL

I feel for the price I paid for my stay was too much, think the hotel needs refurbishment to rooms, doors were chipped, tap in our room kept dripping when we turned cold tap fully off, we realised it stop dripping if we did not turn it off fully, faulty, no hairdryers provided in room, had to get someone to fix safe that would not reset, found out new batteries were required. I have definitely stayed in better Mercure hotels, but if this was my first experience I don't think I would be recommending.

Dear Natalie N., Thank you for taking the time to share your feedback following your recent stay with us. While I’m pleased to hear you found our location convenient, I’m very sorry that several aspects of your room did not meet your expectations. We acknowledge that some of our rooms do show signs of wear, and I appreciate you highlighting the chipped door. Our doors and corridors are scheduled for repainting early next year. I also apologise for the issue with the bathroom tap. Our maintenance team has since been informed to ensure this is attended to in Rm413 promptly. I’m also sorry for the inconvenience caused by the in-room safe. Our hairdryers are kept in the wardrobe as we do not have space to store these in the bathroom. I am sorry if this was not clearly communicated for you. Hotel rates can vary depending on demand in the local area, and your stay coincided with some major events in the area. I genuinely understand how this may have felt disappointing given the issue you encountered. I’m disappointed to hear that this stay did not reflect the level of quality you’ve experienced at other Mercure hotels, and I appreciate your honesty. I do hope we have the opportunity to welcome you back in the future so we can provide a more seamless experience. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Customer review rating 2.0/5

Terri S. Business - Confirmed reviews ALL

It was clear that someone had been smoking in the room as it smelled disgusting. There was a plastic bag wrapped around the smoke detector. The smell of chlorine in the lobby was also quite overpowering. On the second night I found that the bed had just been pulled up and smoothed on top as the sheet was all bunched up around my feet when I went to bed.

Dear Terri S., Thank you for sharing your feedback regarding your recent stay. I'm very sorry that the room did not meet your expectations, particularly concerning the unpleasant smell and the condition of the bed linens. We take these matters seriously, as they impact our guests' comfort. Additionally, we appreciate your comments about the chlorine odor in the lobby; this is something we will continue to monitor with our lobby water feature. Your input is invaluable as we strive to enhance our services. Thank you once again for your review. We hope to have the opportunity to welcome you back in the future. Sincerely, Mercure Sydney Parramatta

In partnership with TripAdvisor

Other web-users rate our hotel

  • 501 reviews 8.6/10 Location
  • 1,064 reviews 5.4/10 Room
  • 760 reviews 7.4/10 Service
  • 21 reviews 2.7/10 WiFi
  • 524 reviews 3.9/10 Cleanliness
  • 271 reviews 3.4/10 Amenities
  • 230 reviews 6.3/10 Breakfast
  • 213 reviews 3.8/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Parramatta

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.