Mercure Sydney Parramatta

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Mercure Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 4.1/5 693 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Flexible conference and event spaces-outdoor terrace area and breakout spaces.

  • Modern Australian dining at M Restaurant and Bar.

  • WiIFi, LCD TV with Work Space

  • Outdoor pool, Tennis Court

  • Close to Paramatta CBD and Sydney Olympic Park, and 40 minutes to Sydney CBD.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Sydney Parramatta

106 Hassall Street
2142 SYDNEY
Australia

  • HASSALL ST:  BAXTERS ROUTE PARRAMATTA

  • PARRAMATTA:  WESTERN LINE PARRAMATTA

  • By plane

    KINGSFORD SMITH AIRPORT At 30km / 18.64 miles

  • By boat

    RIVERCAT FERRY At 2km / 1.24 miles

  • By car

    M4 At 1km / 0.63 miles

  • By train

    GRANVILLE At 2km / 1.25 miles

  • By train

    PARRAMATTA At 1km / 0.63 miles

GPS:-33.81897, 151.021591

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

M RESTAURANT

M restaurant serves a buffet breakfast and an a la carte dinner menu daily. The chef presents a modern Australian menu specialising in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

Our accommodation(s)

The 4 star Mercure Sydney Parramatta offers 165 modern contemporary rooms with various room types, featuring flat screen LCD TV, broadband internet,

Our guest reviews

Our guest reviews for
Mercure Sydney Parramatta

100% genuine reviews from our guests

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ALL Rating  4.1/5  693 reviews

TripAdvisor Rating  4.0/5  1,084 reviews

Nice.

TripAdvisor rating 4.0/5

Ray4Glenchy TripAdvisor review

This Hotel was nice. It certainly isn't new though, and 'feels' a few years old. Our room was clean, smelled good and was very spacious and comfortable. It's quite close to lots of awesome eateries and other interesting places too. The staff were friendly and helpful.

Place getting too old

Customer review rating 2.5/5

A H. Families - Confirmed reviews ALL

Staff is ok ! But overall room was not clean, I also find someone old stocking in wardrobe ! Very disappointed I was staying in your hotel pass 3 years , and notice your hotel definitely need to improve your room fitting and cleaning !

Dear Alan H., Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Apologies about the experience that you had last time and we didn't meet your expectation this time around. I would like to thank you to bringing this into our attention which will help us to prevent it happening in the future. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Saad Khan Front Office Assistant Manager

Customer review rating 3.0/5

Felipe L. Business - Confirmed reviews ALL

The breakfast was great. The room was average. Poor cleaning quality.

Dear Felipe L., Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Saad Khan Front Office Assistant Manager

Weel located but tired

Customer review rating 3.0/5

Michael H. Couples - Confirmed reviews ALL

was very disappointed in no restaurant, you need to note so we are aware. We travelled 7 hours and had plans to eat in, takeaway pizza just did not cut it. Also hotel is very tired and really needs a reno. The air con motor is really struggling when on at night

Dear Michael L H., Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sorry to hear that we have not met your expectation on your previous stay. Our restaurant is limited since the COVID planning to get that back soon. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Saad Khan Front Office Assistant Manager

Lacked cleanliness.

TripAdvisor rating 1.0/5

patelpinakink TripAdvisor review

Hotel lacked cleanliness, carpet floor had layered dust visible through naked eye. Bathroom had mould. Aircon had a poor quality. Wondered how it got four star with such mess. Although location was Handy to everything.

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

No restaurant or bar, now charging for carpark

Dear Colin C., Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Due to COVID hotel limited the restaurant hours which will be back in the coming days. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Saad Khan Front office Assistant Manager

Hassle free

Customer review rating 3.5/5

Lee Couples - Confirmed reviews ALL

We stayed with you as we were down from the country for the Easter Show. It’s good to have off street parking and the room was clean and comfortable. Not too noisy despite being close to a major highway. Would be better if there was a few more options available in Parramatta for dining.

Dear Lee, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Khan Front Office Assistant Manager

Very comfortable stay

Customer review rating 4.5/5

Trevor Solo - Confirmed reviews ALL

Check in was smooth and efficient, helped by earlier online check in. Room was very comfortable and quiet, and on a high floor with good views. Breakfast was quite good with an adequate selection and good coffee available on request. Reception staff were universally helpful. Check out was also smooth and efficient.

Dear Trevor, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Khan Front Office Assistant Manager

Well located for where we needed to go

Customer review rating 4.5/5

Sally Couples - Confirmed reviews ALL

Great, helpful, friendly staff.

Dear Sally, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Khan Front Office Assistant Manager

Well located

Customer review rating 3.5/5

Derek Business - Confirmed reviews ALL

I have been staying at your Hotel for over 10 years but not the last 2 because of Covid. I always work at the Royal Sydney Show. This time a couple of things annoyed me, firstly the Car Park, I was charged $15 to park the car. Never in all the years have I been charged for parking my car. It is not the cost it is the principal, 10 years I have stayed with you. Then the restaurant is closed, after a long working day it would have been nice to no that when I booked. I had a lovely room which was very nice and I do hope to see you next year.

Dear Derek, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Khan Front Office Assistant Manager

Location good but that is all

Customer review rating 1.0/5

Martina Families - Confirmed reviews ALL

This was our second time staying but second time around very disappointing. Hotel has gone downhill so much, breakfast was so bad, chef can’t even fry an egg. On our first day I had to call down for toilet rolls to be sent up and then made to feel like a nuisance for doing so. That should of been attended to before we even arrived. Rooms were not clean. Wifi never worked and when I asked the receptionist I was told it is free so what about it. The lifts not working, the air con in the gym not working as one of the machine. The carpet in the lift disgusting and smelly The fire alarm going off twice but no sorry And to top it off we notified staff of a big concrete block that had fallen on the entrance to the hotel. As we checked out of the hotel two weeks later that concrete is still there Never never will I stay here again. Waste of money

Dear Bonifacio D., Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Saad Khan Front Office Assistant Manager

Amazing Staff

Customer review rating 4.5/5

Anne B. Families - Confirmed reviews ALL

Whenever we stay at the Mercure at Parramatta the staff are always very attentive and aware of our needs. This time, with a difficult-to-accommodate group of grandparents and teenage grandchildren, the Manager had put three rooms aside so that we could choose what two best suited our sleeping arrangements. Such thoughtfulness was very much appreciated and everyone slept very soundly! We all thoroughly enjoyed a hearty breakfast on Sunday morning where the choices were many and varied. Thank you again for a wonderful stay.

Dear Anne, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Sovana Bhattarai Assistant Manager

Welcome back

TripAdvisor rating 5.0/5

Caroline222840 TripAdvisor review

i was welcomed by familiar faces, The last time we stayed it was for school graduation of our twins, i was asked if we needed more room I had to say this time it is just me, covid changed our plans and we had to re book I could do that with conference. The hotel was clean ad the room was well set up, We had a relaxing stay and we’re greeted by friendly faces, Thank you making our stay enjoyable and we look forward to our next stay, It has mot stopped raining in Sydney and we want a swim in the beautiful pool sometime!

Well located

Customer review rating 3.5/5

James W. Couples - Confirmed reviews ALL

Our stay didn’t start out so well. The room we were allocated wasn’t very clean. The toilet hadn’t been cleaned and the carpet was badly stained and rice was left around the bin on the floor. The room also had a wet musty smell. After contacting reception we were put into another room which was so much better. We have been staying there for quite a few years to attend the golden slipper and the rooms have always been in reasonable condition. We were disappointed the bar wasn’t operating as we like to go and have a few drinks and relax. Other people had said the same. We will be back and hopefully that doesn’t happen again.

Dear James W., Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sovana Bhattarai Assistant Manager

Great Stay

Customer review rating 4.5/5

Tiff W. Families - Confirmed reviews ALL

Very comfortable.

Dear Tiffany, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Sovana Bhattarai Assistant Manager

Disappointed

Customer review rating 1.5/5

Kathy S. Couples - Confirmed reviews ALL

This Accor hotel has really gone downhill in last few years. Won’t be back as Accor member to this hotel. No complimentary wine available and had to ask for usual chocolates given on arrival

Dear Kathy, Let me start by apologising for the unusual experience you had during your stay. Whilst it should never have happened, I would like to thank you for taking the time to reply to our guest survey and share your experience with us. Feedback like yours really is one of the best tools we have to improve so we really do appreciate you taking the time to help us. Once again, thank you for your time and we are sorry that we did not meet your expectations on your recent stay. Kind regards, Sovana Bhattarai Assistant Manager

Good location

Customer review rating 2.5/5

Rebecca Families - Confirmed reviews ALL

A little disappointed. The hotel is looking a bit tired and dated. Breakfast was a bit dismal and we were disappointed not to have the use of the restaurant or bar.

Hi Rebecca, I just wanted to drop you a quick email to thank you for responding to our guest survey. The responses we receive from our guests really do help us to improve on the areas that require some attention so we appreciate hearing feedback from our guests and the time you have taken to respond. We sincerely hope that you enjoyed your stay with us and look forward to welcoming you back soon. Kind regards, Sovana Bhattarai Assistant Manager

Needs Updating

Customer review rating 2.5/5

Anonymous Friends - Confirmed reviews ALL

I have stayed with the Mercure in Parramatta on and off for 12 years. The hotel has always had great Staff and it’s location is great. Recently I stayed in room 315 and noticed you had to kick the door to get the door to open. There’s paint missing at the bottom of the door which is a good indicator that this has been happening for a while. Upon entry the room looked clean and tidy but the tv wouldn’t work and there was a used soap in the shower still. Breakfast was great and as I said before the staff are always friendly and helpful. The Mercure is in desperate need for a update though, new appliances ( tv ,kettle) and carpet, curtains ect. I have strayed in other rooms in Sydney with the same star/price rating and have noticed the Mercure is beginning to slip under the line. The Hotel needs to address these issues and put them in next years budget as a priority.

Dear Nick R., Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sovana Bhattarai Assistant Manager

Mecure Parramatta

TripAdvisor rating 1.0/5

aidanworpel Business - TripAdvisor review

Very Disappointing indeed. I stay at the mecure Rosehill a number times Of the year and the room was not up to its price tag with tv not working properly no footy channels , power points not working and stains on carpet. Buffet breakfast was absolute disgusting and not what it once was. Overall was not impressed.

Great location and staff are always very friendly and helpful

Customer review rating 5.0/5

Garth T. Friends - Confirmed reviews ALL

It’s always a pleasure to stay here and nothing seems to a problem for the staff who are always happy, friendly and always professional.

Dear Garth T., We very much appreciate your comments regarding your stay at the Mercure Sydney Parramatta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sovana Bhattarai Assistant Manager

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