Mercure Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 3.8/5 1,274 reviews

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Mercure Sydney Parramatta - Image 1
Mercure Sydney Parramatta - Image 2
Mercure Sydney Parramatta - Image 3
Mercure Sydney Parramatta - Image 4
106 Hassall Street, 2142 ROSEHILL, Australia

Description

Hotel extras

  • Flexible conference and event spaces-outdoor terrace area and breakout spaces.

  • Modern Australian dining at M Restaurant and Bar.

  • WiIFi, LCD TV with Work Space

  • Outdoor pool, Tennis Court

  • Close to Paramatta CBD and Sydney Olympic Park, and 40 minutes to Sydney CBD.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Accessible Classic King Room

Photo out of - Accessible Classic King Room

32 SQM - Spacious open-plan room with Parramatta views featuring a King bed, accessible bathroom and all facilities of our Classic Room. Designed for guests with mobility restrictions. Rollaway bed available on request for $60 per night.

Max. number of persons
2
Area
From 32 m² / 344 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • In-house movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 32 m² / 344 sq ft
  • Bedding 1 x King size bed(s)
  • Accessible room
See availabilities

32 SQM - Enjoy a spacious open-plan room with views over Parramatta, featuring 2 Double size beds, LCD TV with cable channels, tea and coffee making facilities. Room accommodates up to 2 adults and 2 children.

Max. number of persons
4
Area
From 32 m² / 344 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • In-house movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

32 SQM - Relax in your newly refurbished Superior King Room, offering 1 King bed, spacious accommodation and stylish modern décor. Ideal for up to 2 adults and 1 child. Rollaway bed available on request for $60 per night.

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • In-house movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

32 SQM - The Superior Twin Room offers spacious accommodation with 2 Double size beds. Boasting beautiful modern décor, it features a private ensuite, work desk and LCD TV. Up to 2 adults and 2 children.

Max. number of persons
4
Area
From 32 m² / 344 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • In-house movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

40 SQM - Superbly appointed suites offering open-plan living with 1 King bed, sofa bed, and lounge area. Accommodates up to 2 adults and 2 children. Rollaway bed available at $60 per night.

Max. number of persons
4
Area
From 40 m² / 430 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • In-house movies

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Sydney Parramatta

106 Hassall Street
2142 ROSEHILL
Australia

GPS:-33.81897, 151.021591

Telephone
Fax +61 2 8836 1043
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 165 rooms
  • 3 rooms for people with reduced mobility
  • 14 connecting rooms
  • 165 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Italian
  • Korean
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundromat

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

BBQ / Picnic Area

  • BBQ / Picnic Area

Business

4 Meeting rooms

Business Center

  • Business center with support staff

Well-being

Terrace Pool

  • Outside
  • On site

Onsite Mini Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 160 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.95 m / 6.4 ft

  • Parking pricing: 15.47 € 25 AUD Per day
  • Parking for a month
  • Parking for a week

Security

  • Sprinkler
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Accessible parking

M RESTAURANT

Photo out of - M RESTAURANT

M restaurant serves a buffet breakfast and an a la carte dinner menu monday to friday only. The chef presents a modern Australian menu specializing in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

Cooking style
Bistro
Capacity
65
Accessibility
Accessible service
106 Hassall Street, 2142 Sydney, Australia
Telephone +61 2 8836 1000
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday Closed
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Meals by the swimming Pool
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

M restaurant serves a buffet breakfast and an a la carte dinner menu monday to friday only. The chef presents a modern Australian menu specializing in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

The M Bar provides a perfect setting for a relaxing drink or a coffee. The Terrace also provides an outdoor setting for a catch-up with friends or business collegues.

Take some time out to relax by the pool during your stay at our hotel. Dip your feet in the water and experience true relaxation

Embrace a well-rounded stay by utilizing our 24-hour gym for invigorating workouts, indulging in a refreshing swim in our outdoor pool, basking in the sun, or challenging a companion to a tennis match on our on-site court.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,274 reviews

Customer review rating 5.0/5

Anthony B. Families - Confirmed reviews ALL

Customer review rating 0.5/5

Angie S. Business - Confirmed reviews ALL

Customer review rating 0.5/5

Adem M. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Martin D. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Siaosi S. Friends - Confirmed reviews ALL

Customer review rating 0.5/5

Angie S. Business - Confirmed reviews ALL

Was so disappointed in my stay. The Duty Manager was so rude to me at 10pm at night stating I'd used 2 of her rooms already and she would refund my money and I can find my own accom for the night. First room, leaking tap and power point would not hold lead in it. BUt when I could not get internet or TV working they suggested I move rooms. When I did, the room was freezing - 15 degrees and blowing cold air so I rang and said how do I get it warmer - she said she'd bring someone up and then no-one arrived after 20 minutes. So i rang and was on hold for over 10 minutes. Phone was now broken cos it wouldn't unplug. When I went down to reception at 10pm for help...in tears and in my PJ's I was met with someone unwilling to help and yelled at me in front of other guests. I was so embarrassed and upset. I have video's of tap leaking AND of the phone unable to connect to on hold with reception. It was unacceptable to be a women alone at night and treated this way.

Customer review rating 0.5/5

Adem M. Families - Confirmed reviews ALL

I have already lodged a formal complaint with accor but I will share further here. I booked a hotel for four guests. I called the hotel and mentioned it’s for male guests. The Hotel said yes we accommodate for that. I get to the hotel. I go into my room there’s two Queen double bits in the room. I said listen this isn’t what I asked for the manager said I have no options for you. I said okay I’ve got nowhere else to stay. Let me make it work. Get me another bed even a single bed and I’ll be okay I’ll sort it out. It took her all day to organise that bed. Finally it was done. We went to have a shower after our day. The shower was flooding all the way up to the bathroom even the bathroom drain wasn’t draining. Water was coming into the carpet of the room. I went downstairs with my friend to explain that the shower was flooding and I took a video to show the manager the manager. She looked at my friend. My friend is tall and he’s a large belt. He’s a bit conscious about his weight. The manager looked at me and pointed at him and said maybe it’s because he’s too big for the shower. That’s why flooded. I was absolutely disgusted. Not even anything was done about the room being flooded other than her bringing in towels and putting them on the floor, not moving me to another room where I had a shower that I could use no help whatsoever and I had to console that my friend because he was really upset about the comment that she made like I mentioned in the start I have already lodged a formal complaint with Accor about this experience but this is by far being the worst experience and given that I am a platinum member this is not how I should’ve been treated after the amount of money I’ve spent with you guys.

Customer review rating 4.0/5

Martin D. Families - Confirmed reviews ALL

The stay was good with exception of one on the beds had a broken leg. As we arrived late we proped it up with a toilet roll.

Customer review rating 4.0/5

Siaosi S. Friends - Confirmed reviews ALL

Great staff and location. Literally opposite shopping center, KFC, MacD

Customer review rating 2.0/5

Bradley W. C. Business - Confirmed reviews ALL

Terrible bathroom facilities, horrible pillows, unable to control the temperature, dirty halls

Customer review rating 2.5/5

Matthew M. Families - Confirmed reviews ALL

I booked the stay as a last minute thing coming from newcastle as my partner and 2 daughters were going to 5 seconds of summer and didn't want them driving home late at night. Parking included and breakfast for 240 for a family of 4 was amazing. The downsides were, only 1 key for the room, not sure if this is because I checked in by myself, by 2 room keys for a family is the logistic preference. There was also mold present on the roof of the bathroom (room 309). As a habit, from dropping/kids losing things, I always check under the beds before checking out, upon doing this I found numerous objects from previous stays/rubbish. The shower is also rubbish, impossible to get the right temperature with a high risk of burning yourself. And we are sometimes late bloomers to breakfast, as we went for a swim in the pool first. We arrived roughly 9:20/9:30 to breakfast and there was no top ups for food/drinks.

Customer review rating 1.0/5

Vijay U. Business - Confirmed reviews ALL

the AC was blasting. when asked for changing room, the night manager advise to just switch of the ac and provided additional blanket. then the elevator was unclean. the morning breakfast, I had to search for the clean cups and plates as the kitchen was unclean. There are lot of health and safety issues

Customer review rating 4.0/5

Darren R. Business - Confirmed reviews ALL

Check in was quick & appreciated the gift from Accor. Room was spacious with great north view.

Customer review rating 4.0/5

Ross L. Friends - Confirmed reviews ALL

The room was better than expected and the beds very comfortable.

Customer review rating 3.5/5

Zorislav S. Business - Confirmed reviews ALL

Not sure why I was put into a mobility accessible room, wasn't questioned if I needed it, or asked if it was Ok.

Customer review rating 4.0/5

Benjamin F. Couples - Confirmed reviews ALL

Had a weekend stay for an exhibition at Rosehill. Well located and convenient for the Racecourse. The room we had was lovely and very clean and tidy. While parking was convenient it was a little expensive when paying for the room as well, in a location you really can only drive to. Particularly after driving over 4.5hours from southern NSW. The hotels common facilities really felt tired and in places dirty. It was also a shame that for a Mercure property, something better than instant coffee was not available in the room. By the time we arrived after 9pm all the eateries close by were closed and the best that could be recommended was fast food. This was a little disappointing given I didn't know my way around Sydney. More options were available the second night.

Customer review rating 5.0/5

Marion M. Solo - Confirmed reviews ALL

Always a pleasure to be there

Customer review rating 4.5/5

Glenn R. Couples - Confirmed reviews ALL

Comfortable rooms. Very helpful and professional staff. Accor Plus members well recognised.Outside of premises could do with a tidy up due to rubbish everywhere. Carpark was a mess. Property located about 200 metres from light rail station for short trip into Parramatta CBD. Restaurant at hotel closed on weekends which I found to be quite strange.

Customer review rating 1.5/5

Greg C. Families - Confirmed reviews ALL

Bathroom vanity tap leaked, room doors have paint torn off and need painting, car park has a concrete island very difficult to see and drove over damaging under my car. Advised on checkout I would be emailed a copy of invoice and still not received 4 days later.

Dear Greg, Thank you for sharing your feedback. I am sorry that your stay was disappointing and that several issues detracted from your visit. The leaking vanity tap and damaged paintwork should have been addressed, and I will follow up with our Maintenance team. I also apologise that your invoice was not emailed as promised. I will ask our Front Office team to send this through promptly. I will review visibility in our carpark with our Maintenance team. I also apologise that your invoice was not sent to you via email. I have sent it to you directly from our system. Thank you again for bringing these matters to my attention. I am sorry we fell short of your expectations. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Customer review rating 4.5/5

Iffat T. Families - Confirmed reviews ALL

We had a very pleasant stay at Mercure Parramatta. The hotel offered a comfortable room, friendly service and a convenient location. Overall, it was a great experience, and we would happily consider staying here again. Highly recommended!

Customer review rating 3.5/5

Sean S. Friends - Confirmed reviews ALL

Have stayed here previously still comfortable and convenient to my need The early morning wake up from a false fire alarm was a bit of excitement I could of done without especially the communication with updates as to what was going on could of been better

Customer review rating 4.5/5

Sanjay K. Business - Confirmed reviews ALL

Well designed spacious room with amenities.

Customer review rating 1.5/5

Andre G. Business - Confirmed reviews ALL

Hotel is very old and tired, in desperate need of refurbishment. Carpet worn, one lift not working, tennis court decrepit, not great. Would not stay here again. Bed was confortable, but all in all, not a great expereince and not one that I expected from ALL group.

Dear Andre, Thank you for your candid feedback. I am sorry that the condition of the hotel fell short of your expectations as an ALL member. While I’m pleased your bed was comfortable, I understand that the carpet, lift outage and condition of the tennis court detracted from your stay. The lift outage was due to the need to wait for a part, and our tennis court resurface has been delayed by weather. The lift is now back in service, and hopefully the tennis court will be back in service soon. I also acknowledge that accessing the water refill station was inconvenient for you. Sydney tap water is potable, however we just let our guests know there is a filtered water station available at our bar. Your feedback is helpful as we consider guest convenience alongside our efforts to reduce single-use plastic. Thank you again for taking the time to explain where we fell short. I regret that we did not provide the experience you expected. Warm regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Customer review rating 2.0/5

Cherie S. Families - Confirmed reviews ALL

We came to Sydney for a function. We only stayed one night. The room were were given had a broken wall lamp, a shower soap dish that fell off the wall, a bathroom sink that backed up and my son pointed out it looked like someone had walked in the ceiling and dirty cups and spoons. We called reception who kindly found us a new room on the same floor . The next room had issues with loose fixtures in the bathroom sink and stains on the carpets but we did not complain as we had a function to get ready for and attend. We were offered complimentary breakfast which was nice of the staff and appreciated. We got ready left the Car Park for our function - were charged $25 and then we we came back later that night found out we would be paying a further $25 in the morning for leaving to attend our function. Ee were sorely disappointed. We were told we should have left our car in the driveway on checking in and not stayed to get ready for our function , that way it would not have cost us a further $25. I sorry but having travelled 5 hours to stay at Mercure Parramatta have a rest before going out and requesting overnight parking in my booking I was disappointed by this extra charge. I had visited to this hotel a few times over the years for a function ot two and thought an overnight stay would be a nice getaway, but we felt disappointed by the experience.

Other web-users rate our hotel

  • 669 reviews 8.5/10 Location
  • 1,319 reviews 5.4/10 Room
  • 943 reviews 7.2/10 Service
  • 17 reviews 5.9/10 WiFi
  • 681 reviews 3.9/10 Cleanliness
  • 598 reviews 5.7/10 Comfort
  • 381 reviews 2.8/10 Amenities
  • 303 reviews 5.9/10 Breakfast

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