Mercure Sydney Parramatta 4 stars

Customer review rating 4.3/5 8,176 reviews

ALLSAFE approved hotel

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Mercure Sydney Parramatta
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+ 23 Services

Hotel extras

  • 2 flexible conference & event spaces, outdoor terrace area, breakout spaces.

  • Modern Australian dining at M Restaurant & Bar

  • WiIFi, LCD TV with Cable Channels and Work Space

  • Outdoor pool, Tennis Court & Outdoor Dining

  • 15 minutes from Sydney Olympic Park and 40 minutes to Sydney CBD, 1 km to Parramatta CBD

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundromat
  • Currency exchange
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (nearby)
  • Outdoor tennis court
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 4 Meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Mercure Sydney Parramatta

106 Hassall Street
2142 sydney
australia

Tel: +61288361000

Fax: (+61)2/88361043

Check-in from 14h00

Check out up to 11h00

  • HASSALL ST :  BAXTERS ROUTE PARRAMATTA

  • PARRAMATTA :  WESTERN LINE PARRAMATTA

  • By plane

    KINGSFORD SMITH AIRPORT At 30km / 18.64 miles

  • By boat

    RIVERCAT FERRY At 2km / 1.24 miles

  • By car

    M4 At 1km / 0.63 miles

  • By train

    GRANVILLE At 2km / 1.25 miles

  • By train

    PARRAMATTA At 1km / 0.63 miles

GPS :-33.81897, 151.021591

Our accommodation(s)

The 4 star Mercure Sydney Parramatta offers 165 modern contemporary rooms with various room types, featuring flat screen LCD TV, broadband internet, Minibar, 24 hour room service and European pilliow menu as per your selection.

Standard Room 1 Queen Bed

Accessible room
  • Max. number of persons: 3
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

Privilege Room 1 Queen Bed

  • Max. number of persons: 3
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone

Junior Suite 1 Queen Bed

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)
Rooms

Our restaurants and bars

M RESTAURANT

Type of cuisine: International

M restaurant serves a buffet breakfast and an a la carte dinner menu daily. The chef presents a modern Australian menu specialising in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M BAR AND TERRACE

Non contractual photo

The M Bar provides a perfect setting for a relaxing drink or a coffee. The Terrace also provides an outdoor setting for a catch-up with friends or business collegues.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 140

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Mercure Sydney Parramatta

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,176 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,072 reviews

Excellent stay

Customer review rating 5.0/5

Peter L. Families - 11/04/2021 Confirmed reviews ALL

Excellent friendly staff with a great location very clean and excellent value for money

Disappointed

Customer review rating 2.0/5

Leanne M. Families - 11/04/2021 Confirmed reviews ALL

Dusty Bathroom mouldy Air con didn’t work Milk in kettle Wouldn’t take dirty dishes / said they needed to stay in the room Movie options didn’t work

Staff, were good.

Customer review rating 3.5/5

Chris T. Business - 11/04/2021 Confirmed reviews ALL

The staff were helpful. The hotel itself is tired, and needs a make over. We booked it for the Sydney Royal show. Also, you should look at connecting up Foxtel. It would be good to stay there, without all the COVID restrictions.

Disappointed with the cleanness of the hotel.

Customer review rating 2.0/5

Vikram P. Families - 09/04/2021 Confirmed reviews ALL

The hotel was not in a neat condition, it need a bit of cleaning. We stayed in room 406, the bathroom was not clean and the carpet at some location was not clean too. On the last day of the stay our room housekeeping came at 5pm which mean the room was never cleaned, we only took the towels. The staff were friendly and happy to help.

Dear Vikram, Let me start by apologising for the unusual experience you had during your stay. Whilst it should never have happened, I would like to thank you for taking the time to reply to our guest survey and share your experience with us. Feedback like yours really is one of the best tools we have to improve so we really do appreciate you taking the time to help us. Once again, thank you for your time and we are sorry that we did not meet your expectations on your recent stay. Kind regards, Elise Martin Front Office Assistant Manager

Good Stay

Customer review rating 4.5/5

Amruthraj Families - 09/04/2021 Confirmed reviews ALL

The stay was extremely wonderful with rooms made everyday of the stay. There was no dearth or towels and toiletries and the front desk people Were extremely courteous and obliging on all our requests. Special mention to the housekeeping lady on 3rd floor - Michelle who treated all guests with a smile and greeting every time we passed her and much obliging in every way!!

Dear Amruthraj, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Friendly staff, good location.

Customer review rating 3.5/5

Amanda Families - 09/04/2021 Confirmed reviews ALL

Room was clean and serviced daily, amenities were very basic but good. Outdoor community areas could have been cleaned more regularly.

Dear Shelley, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Good stay, convenient location

TripAdvisor rating 3.0/5

venochik 08/04/2021 TripAdvisor review

Conveniently located next to the bowling club (great meals)and across the road from take away, bottle shop and supermarket & rose hill racecourse. The hotel and rooms are dated and could do with a freshen up. The 1brm spa room had a dining table & 3 chairs??? For 4 of us that did my head in, but it was a free upgrade and we appreciated the spa!

Well located stay for Royal Easter Show

Customer review rating 3.5/5

Anonymous Couples - 07/04/2021 Confirmed reviews ALL

We were made very welcome and enjoyed our stay.....however the meal ordered via room service was inedible. The vegies were delicious but the meat we couldn't cut, even with a metal knife! I had a pork chop and my husband had a steak sandwich. I met another lady in the lift and she said them same thing re the steak. It would be best if you took this off the menu and only offered something more suitable to room service. Stick to fish or chicken they are safer. The staff couldn't have been more co-operative and removed the charge from my account. Speaking of which I still haven't received a copy of the bill. Please forward to sa… for Room 605, 31/3 to 3/4/21

Dear Sally, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. I am so sorry about your dinner but really appreciate you letting us know so we can fix this for the future. Please know I have sent off your invoice also. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Good location for short drive to the Royal Easter Show.

Customer review rating 3.5/5

L A. Families - 07/04/2021 Confirmed reviews ALL

Happy with our stay. Worked well for our needs. Rooms are a little tired and in need of some updates but staff very helpful and friendly. We enjoyed our stay.

Good location

Customer review rating 5.0/5

Anonymous Families - 07/04/2021 Confirmed reviews ALL

Well rested for a big day ahead

Family Friendly and also in good location

Customer review rating 5.0/5

A. Families - 07/04/2021 Confirmed reviews ALL

Friendly Staff (reception and house keeping) and good atmosphere.

Good

Customer review rating 4.5/5

Anonymous Families - 06/04/2021 Confirmed reviews ALL

Stop here after having my grandchildren for a good night sleep. Repeat customer

Dear Adam, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Great location, comfortable accommodation

Customer review rating 4.5/5

Melanie Families - 06/04/2021 Confirmed reviews ALL

We enjoyed our stay here at the Mercure. It wash very easy to find, rooms were nice, beds comfy, easy walk to shops, restaurants etc. kids loved the pool

Dear Melanie, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Comfortable Stay

Customer review rating 4.5/5

Michael H. Couples - 06/04/2021 Confirmed reviews ALL

Great staff, very welcolming, comfy and clean rooms and enjoyed. Just not having food was disappointing especially with Rosehill Races one week and Sydney Royal the next. Was over running across the road for Maccas and when ordered in it was RSL standard of food and restaurant prices, disappointing.

Dear Michael L, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Great Stay

Customer review rating 5.0/5

Jenni Families - 05/04/2021 Confirmed reviews ALL

Wonderful friendly staff. Warm reception when we arrived. Room was very clean and super comfy

Dear Jennifer, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Well located, fair value

Customer review rating 4.0/5

Mv Families - 05/04/2021 Confirmed reviews ALL

Paramatta is well located for the Sydney Olympic Park

Dear Mark, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Well located

Customer review rating 3.5/5

Madhuvanthithaa N. Solo - 05/04/2021 Confirmed reviews ALL

It was a good experience overall

Nice Hotel

TripAdvisor rating 4.0/5

Mark M 01/04/2021 TripAdvisor review

We stayed at the Mercure in Parramatta as it was close to all the sites and places we wanted to go, the accommodation was neat and tidy and bed was comfortable. It was a shame the restaurant was closed because of covid but we went to another close by.

Great room, Great service.

TripAdvisor rating 4.0/5

bettysovaleni Business - 30/01/2021 TripAdvisor review

Alicia the receptionist was very welcoming and upgraded my room. Room was a king suite which had a comfortable bed, nice flat screen tv and nice amenities. Love the fact that they have parking and its complimentary.

Fantastic

TripAdvisor rating 5.0/5

deanbain1 Business - 14/11/2020 TripAdvisor review

Very comfortable beds for a perfect nights sleep. I have stayed here numerous times for work. It is a great location for my needs and the staff are overwhelmingly fantastic. Special mention goes to Elise at the service desk/reception.

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