Mercure Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 3.8/5 1,162 reviews

Mercure Sydney Parramatta - Image 1
Mercure Sydney Parramatta - Image 2
Mercure Sydney Parramatta - Image 3
Mercure Sydney Parramatta - Image 4

Description

Hotel extras

  • Flexible conference and event spaces-outdoor terrace area and breakout spaces.

  • Modern Australian dining at M Restaurant and Bar.

  • WiIFi, LCD TV with Work Space

  • Outdoor pool, Tennis Court

  • Close to Paramatta CBD and Sydney Olympic Park, and 40 minutes to Sydney CBD.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Sydney Parramatta

106 Hassall Street
2142 SYDNEY
Australia

GPS:-33.81897, 151.021591

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

M RESTAURANT

M restaurant serves a buffet breakfast and an a la carte dinner menu monday to friday only. The chef presents a modern Australian menu specializing in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,162 reviews

Customer review rating 3.5/5

Margaret A. Couples - Confirmed reviews ALL

Customer review rating 1.0/5

Kathryn S. Couples - Confirmed reviews ALL

Dear Kathryn, Thank you for taking the time to share your feedback following your recent stay with us. I am sorry to hear about the frustration you experienced with our parking system. I appreciate how disappointing it would have been to have already paid for parking at check-in, only to then be prompted for an additional charge when exiting. I am pleased to see that you found our team welcoming and enjoyed your accommodation, however I regret that this issue impacted your overall impression of your stay. If the parking charge was not resolved before your departure, I would welcome the opportunity to investigate this further. Please feel free to contact me directly at Ri…, so I can look into what occurred and ensure any outstanding issues are addressed. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back for a smoother experience in the future. Kind regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Customer review rating 5.0/5

Cherylann P. Families - Confirmed reviews ALL

Customer review rating 1.0/5

La G. L. Business - Confirmed reviews ALL

Dear L., Thank you for taking the time to share your feedback following your recent stay with us. I am sincerely sorry that your experience fell so far short of both your expectations and the standards we strive to deliver. It was particularly disappointing to read your comments regarding the cleanliness of your room. A room should always be presented in excellent condition upon arrival, and I apologise that this was not your experience. Your feedback has been shared with our Housekeeping team for immediate review and follow-up. I was also concerned to learn of your arrival experience. I have reviewed your account and can see that parking has been added to your room for the duration of your stay. I apologise for any miscommunications at check in. I also apologise for the disturbance caused by the refurbishment works during your stay. While we are pleased to be investing in improving our guest rooms, we appreciate that renovation noise can impact our guests' comfort, and we continually work with our contractors to minimise disruption. Thank you again for your honest feedback. We appreciate you bringing these matters to our attention, and I hope we have the opportunity to restore your confidence in a future stay. Kind regards, Riki Bourolias General Manager Mercure Sydney Parramatta

Customer review rating 3.5/5

Tamsin H. Friends - Confirmed reviews ALL

Other web-users rate our hotel

  • 600 reviews 8.3/10 Location
  • 1,207 reviews 5/10 Room
  • 844 reviews 7.3/10 Service
  • 23 reviews 4.7/10 WiFi
  • 627 reviews 3.4/10 Cleanliness
  • 354 reviews 2.6/10 Amenities
  • 268 reviews 5.7/10 Breakfast
  • 238 reviews 4.5/10 Vibe

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Parramatta Hotels