Mercure Sydney Macquarie Park 4 stars

Customer review rating (ALL Rating) 4.4/5 922 reviews

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Mercure Sydney Macquarie Park - Image 1
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81 Talavera Road, 2113 NORTH RYDE, Australia

Description

Hotel extras

  • 20-minute drive to Sydney CBD, easy access to business parks and Macquarie Shopping centre

  • Newly refurbished rooms and public areas

  • On-site outdoor parking area

  • Accessible rooms located on ground floor

  • Excellent service, 24-hour reception, and friendly atmosphere to feel at home

Our accommodation(s)

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Hotel location

Mercure Sydney Macquarie Park

81 Talavera Road
2113 NORTH RYDE
Australia

GPS:-33.77582, 151.11943

Telephone
Fax 000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  922 reviews

TripAdvisor Rating  3.5/5  16 reviews

Friendly staff

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Basic facilities and screen casting available to tvs.

Dear Nadine, Thank you for taking the time to share your feedback following your recent stay at Mercure Sydney Macquarie Park. We’re pleased to hear that you found our team friendly and appreciated the screen casting option available on the TVs. It’s always encouraging to receive such positive comments about our staff, and I’ll ensure your kind words about our chef’s attentiveness to food intolerances are shared. We sincerely apologize for the cleanliness issues you encountered, particularly the mould in the bathroom and tissue by the window. This falls below our usual standards, and I’ve already raised this with our housekeeping team to prevent such occurrences in the future. We also appreciate your suggestion about having a QR code to provide information on hotel facilities and improving ease of TV use without requiring screen casting. These are great ideas, and we’ll explore implementing them to enhance the guest experience. Your comments help us improve, and we’re grateful for your understanding. We hope to welcome you back again soon and provide an even better experience. Warm regards, Ben Nicholls General Manager Mercure Sydney Macquarie Park

Convenient access to Uni

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Comfortable stay with easy access to university. Some minor quirks with lighting in room (room lights coming on with bathroom light - had to use my phone light during the night so my son wasn’t woken up)and slightly noisy air cond but didn’t affect sleep. Staff very helpful

Dear Mark, Thank you for sharing your feedback about your recent stay at Mercure Sydney Macquarie Park. We're glad to hear that you found the location convenient for your visit to the university and that our staff were helpful during your stay. We appreciate your detailed feedback on areas for improvement, including the room's lighting problem and air conditioning noise. These are important insights, and we will address these concerns with our maintenance team to enhance guest comfort in this particular room. We also take your suggestion regarding breakfast options seriously and will explore adding lactose-free and soy milk, as well as improving our bread selection, to better cater to diverse preferences. Regarding the reception setup, we understand the importance of attentive and approachable staff. Your comments will be shared with our team to ensure we provide a more engaging front desk experience. Thank you for bringing these matters to our attention. Your feedback is invaluable in helping us improve, and we hope to welcome you back in the future for a more seamless experience. Kind regards, Ben Nicholls General Manager Mercure Sydney Macquarie Park

Quiet location close to Macquarie Centre

Customer review rating 4.0/5

Ron P. Couples - Confirmed reviews ALL

Decent size rooms, good location, easy parking

Dear Ron, Thank you so much for taking the time out of your day to leave us with this review, we greatly appreciate your feedback. Please allow me to express my sincere apologies that the servicing of your room did not meet your expectations. I will be sure to share this feedback with our housekeeping team. With regards to the smell of cigarette smoke in the room, it is my hope that you had the opportunity to inform a member of our 24/7 team, so we could assist you in moving to another room. That being said, I am glad to see that you overall enjoyed your stay with us, and we hope you stay with us again sometime in the future! Best Regards, Reuben Wharton Front Office Manager

Very enjoyable stay - again!

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

I have stayed with your hotel numerous times and I am impressed by the added touches you have introduced since taking over from the Travelodge Macquarie Park, in which I have stayed for many years now. Your rooms are spacious and kept very clean. I enjoy the location, especially the outlook onto your courtyard, and then across onto the Macquarie University campus.

Dear Robbie, Thank you for your kind words and for choosing to stay with us again at Mercure Sydney Macquarie Park. It’s always a pleasure to welcome back valued guests like you. We’re delighted that you’ve noticed and appreciated the enhancements we’ve introduced since transitioning from Travelodge. Your compliments about the cleanliness, spacious rooms, and scenic courtyard view mean a lot to our team. We’re especially thrilled that our front-of-house staff contributed positively to your experience. I’ll make sure to share your feedback with them—they’ll be thrilled to hear it! We look forward to hosting you again soon for another enjoyable stay. If there’s anything specific we can do to make your next visit even better, please don’t hesitate to let us know. Warm regards, Ben Nicholls General Manager Mercure Sydney Macquarie Park

Stayed a few times but this one could have been better.

Customer review rating 3.0/5

Stephen Couples - Confirmed reviews ALL

As an ACCOR Gold member I am used to arriving and having a fairly fast check in. We arrived, the woman behind the counter checked our booking in the computer and then told us to follow her. We were led to a self-check in counter and told we had to check in there. I was far from impressed considering she'd already opened our booking. What could have been a two-minute check in turned into a 15-minute check in which was not helped by a slow self-service kiosk. First impressions matter to me, so those first interactions with staff mean a lot. If I am going to have to check myself in, I'm going elsewhere. We were also taken aback when the same night a tour bus arrived, and all the passengers were forced to do self-check in. They were all tired and obviously unimpressed. We also noted that we had been left with half a roll of toilet paper in the room. The next morning I asked for more and was told it would come when the room was serviced. After a lot of frustration I finally got agreement to deliver asap, although even that still took well over an hour.

Dear Stephen, Thank you for sharing your feedback with us following your recent stay. I am sorry to hear that this visit did not meet your expectations, particularly as an Accor Gold member who has chosen to stay with us on several occasions. Your experience with the check-in process and the frustration it caused is far from the seamless and welcoming service we strive to deliver. I understand how this impacted your first impression, and I will address this with our team to ensure improvements are made. Streamlining the check-in experience, especially for our loyal guests, is a top priority. Additionally, I apologize for the inconvenience caused by the housekeeping oversight regarding the toilet paper and the delay in rectifying the issue. This is not the level of service we aim to provide, and I will review our processes to prevent similar situations in the future. I value your honest feedback as it helps us improve, and I truly hope we can regain your trust on your next visit. If you choose to stay with us again, please do not hesitate to reach out to me directly so I can personally ensure your experience is flawless from start to finish. Warm regards, Ben Nicholls General Manager Mercure Sydney Macquarie Park

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Other web-users rate our hotel

  • 434 reviews 9.2/10 Location
  • 532 reviews 7.8/10 Room
  • 541 reviews 9/10 Service
  • 6 reviews 9/10 WiFi
  • 263 reviews 7.4/10 Comfort
  • 246 reviews 8.2/10 Cleanliness
  • 152 reviews 6.9/10 Breakfast
  • 89 reviews 7.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.