Dear Ken, Thank you for your wonderful review and for taking the time to share such thoughtful feedback with us. We’re delighted to know you enjoyed a good night’s sleep, received friendly service from our team, and particularly enjoyed your pizza dinner — even if the portion proved a little too generous! It’s wonderful to hear that our reception team made a positive impression during your arrival and departure, and we truly appreciate your kind comments about our trainees as well. We’re also pleased that you felt well recognised as an ALL Gold member and enjoyed your welcome drink. Your suggestions regarding a greater variety of dining options and smaller serving sizes are greatly appreciated. We will certainly share this feedback with our food and beverage team, particularly your consideration for guests who may prefer lighter portions. Thank you again for your continued loyalty and for recognising our efforts toward sustainability and caring for our guests. We look forward to welcoming you back to ibis Sydney Thornleigh for another comfortable stay. Warm regards, The Management Team ibis Sydney Thornleigh

Dear Toni, Thank you so much for taking the time to share your lovely feedback with us. We’re really pleased to hear that you had a comfortable stay and that our team made you feel so welcome. It’s wonderful to know you found your room clean and enjoyed the friendly service from our staff. Your kind words mean a lot to the whole team, and we truly appreciate your support as an ALL Accor member. We hope to have the pleasure of welcoming you back to ibis Sydney Thornleigh for another comfortable stay soon. Warm regards, ibis Sydney Thornleigh

Dear Jeneene, Thank you so much for your wonderful 90/100 rating and for taking the time to share your feedback with us. We’re really pleased to hear you had a comfortable, no-fuss stay and that everything from your arrival through to departure made for a positive experience. It’s lovely to know our team and the cleanliness of the hotel also contributed to your stay. We truly appreciate your loyalty to Accor and Accor Vacation Club, and your recommendation means a lot to all of us. We hope to have the pleasure of welcoming you back to ibis Sydney Thornleigh again soon. Warm regards, ibis Sydney Thornleigh

Dear Tim, Thank you for taking the time to share your feedback following your recent stay at ibis Sydney Thornleigh. We’re pleased to hear that you enjoyed our convenient location, found your accommodation clean and comfortable, and had a positive experience with our team. We also appreciate your feedback regarding the breakfast. We’re sorry that the hot food was not served at the appropriate temperature and that the long-life milk provided with the coffee did not meet your preference. Your comments have been shared with our team as we continue to look for ways to improve our breakfast offering. Thank you again for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you and your family back to ibis Sydney Thornleigh for an even better experience next time. Kind regards, The ibis Sydney Thornleigh Team

Dear Kenneth, Thank you for taking the time to share your feedback following your recent stay with us. I’m very sorry to hear that your room did not meet the expected standards of cleanliness and comfort. We are particularly concerned to hear your comments about the carpet and the condition of the room, and we sincerely apologize for the experience you had. Your feedback regarding the cleanliness checks, room condition and the accuracy of our online photos is well noted. We will also address your comments with our housekeeping team, as friendly and professional service is just as important to us. We are pleased that your check-in, Wi-Fi and departure experience were positive, but we understand that these positives do not make up for the issues you experienced with your room. We truly appreciate you bringing this to our attention and hope we have the opportunity to provide you with a much better experience in the future. Warm regards, The ibis Sydney Thornleigh Team

Dear Mark, Thank you for taking the time to share your feedback and for rating your stay with us. We’re pleased to hear that you found the hotel well located and comfortable, and that you were happy with the cleanliness and service provided by our team. Regarding the security deposit, we understand your concern, particularly when the room has been prepaid by a company. Please be assured that the card authorisation taken at check-in is not a charge or a payment for the room or services. It is simply a security authorisation held against the room for the duration of the stay. No money is taken from the card unless there are any additional charges or damages that need to be settled. We appreciate your feedback and understand that this process may not always be clear, especially for business travellers whose accommodation has already been paid for by their company. We will continue to look at how we can better explain this at check-in to make the process as smooth and transparent as possible. Thank you again for your feedback, and we hope to welcome you back to ibis Sydney Thornleigh in the future. Kind regards, ibis Sydney Thornleigh

Dear Andrew, Thank you for taking the time to share your detailed feedback following your stay with us. We are genuinely sorry that the condition and cleanliness of your room fell so far short of the standard you should expect from ibis Sydney Thornleigh. We take your comments regarding the mould, moisture damage, room cleanliness and the condition of the cabinetry very seriously. We are particularly concerned to hear that these issues affected your comfort during a family stay. Your feedback has been shared with our management and housekeeping teams so that the room and the concerns you identified can be thoroughly investigated and addressed. We also appreciate you mentioning that the linen was clean and that our team members were friendly and helpful, as well as your positive experience when making the booking. It is disappointing that these positives were overshadowed by the condition of the room and your breakfast experience. Please accept our sincere apologies. We understand your disappointment and regret that we did not provide the comfortable and welcoming stay you deserved. We would be grateful for the opportunity to restore your confidence in us should you choose to stay with us again. Warm regards, The Management Team ibis Sydney Thornleigh

Dear Cathy, Thank you so much for your fabulous 100/100 review and for sharing such wonderful feedback about your stay with us! We’re delighted to hear that ibis Sydney Thornleigh was the perfect stopover for you, and that our convenient location made accessing the M1 and NorthConnex so easy. It’s wonderful to know you found your room comfortable and thoroughly enjoyed both dinner and breakfast in our restaurant. We’ll be sure to pass your lovely comments on to our chef and the entire team. Most of all, we’re thrilled that our team went above and beyond to make you feel welcome and well looked after. Your kind words are a fantastic encouragement to everyone. Thank you also for recommending us and for your continued support as an ALL Accor Silver member. We truly appreciate it and look forward to welcoming you back the next time you’re passing through Sydney. Warm regards, The Management Team ibis Sydney Thornleigh

Dear Anthony, Thank you very much for your wonderful feedback and for taking the time to share your experience with us. We’re delighted to hear that you enjoyed your stay and found our hotel homely, with our friendly team making you feel welcome. It was especially lovely to read your kind mention of our team, and we truly appreciate your recognition. As a valued ALL Accor Platinum member, your continued support means a great deal to us. We’re also pleased to hear that you were happy with your room, cleanliness, check-in and departure experience. Thank you as well for highlighting the Wi-Fi dropping out from time to time. We’ll certainly take this feedback on board as we continue looking for ways to improve our guests’ experience. We look forward to welcoming you back to ibis Sydney Thornleigh on your next visit. Warm regards, The Management Team ibis Sydney Thornleigh

Dear Mr W., Thank you for taking the time to share your feedback following your recent stay at ibis Sydney Thornleigh. We are delighted to hear that you found the check-in and check-out process easy, and that our team provided friendly and welcoming service. It is wonderful to know that we met your needs during your visit and that you plan to stay with us again when you are next in Sydney. We also appreciate you highlighting the condition of the chair in the room and the towels. Your comments are valuable, and we will be sharing this feedback with our relevant teams so these items can be reviewed and addressed. Thank you as well for your continued loyalty as a Gold member of ALL Accor. We truly appreciate your recommendation and your ratings, and we look forward to welcoming you back on your next visit. Kind regards, Management Team ibis Sydney Thornleigh

Dear Heather, Thank you for taking the time to share your feedback following your stay at ibis Sydney Thornleigh. We are delighted to hear that you enjoyed our convenient location and peaceful surroundings, and that you found our team helpful and your accommodation clean and comfortable. It is also wonderful to know that you would recommend us to others. We sincerely apologise for the inconvenience caused when your initial room had a smoky smell. We are pleased that our team was able to assist promptly and provide you with an alternative room. Your comments are appreciated and will be shared with the relevant team to help us maintain the standards our guests expect. Thank you also for your suggestion regarding towel replacement or requests. We appreciate this feedback and will consider how we can make this option clearer and more convenient for our guests. Thank you again for choosing ibis Sydney Thornleigh. We look forward to welcoming you back for another enjoyable and comfortable stay. Kind regards, The Management Team ibis Sydney Thornleigh

Dear Ms A., Thank you for taking the time to share your feedback following your recent stay with us. I am very sorry and disappointed to hear about the condition of your room. The concerns you have raised regarding the bloodstained doona and curtains, as well as crumbs and cleanliness issues around the desk, are completely unacceptable and certainly not the standard of cleanliness we expect to provide our guests. I can understand how confronting and distressing the appearance of the room must have been, particularly when travelling with family. Please accept our sincere apologies for the experience you had. We take your comments very seriously and will be following this up with our Housekeeping team and management to investigate what occurred and ensure the appropriate corrective action is taken. We will also review the condition of the room and linen to prevent a similar situation from occurring again. We appreciate your positive comments regarding the ease of booking, as well as your interactions with our team at reception. However, we recognise that these positives do not make up for the significant shortcomings you experienced with your accommodation and cleanliness. Thank you again for bringing this matter to our attention. We are genuinely sorry that your stay did not meet your expectations, and we hope to have the opportunity to restore your confidence in ibis Sydney Thornleigh in the future. Kind regards, Management Team ibis Sydney Thornleigh

Thank you for your wonderful feedback and for sharing your experience with us. We’re delighted to hear that you enjoyed such a comfortable stay, from the easy booking and smooth check-in to the cleanliness of your room, breakfast, lounge and bar facilities. It’s especially lovely to know that our team made you feel so welcome and that you found everyone pleasant and professional. Your kind words mean a great deal to the whole team at ibis Sydney Thornleigh. We truly appreciate your loyalty and recommendation, and we look forward to welcoming you back again soon! Syrene ibis Sydney Thornleigh

Dear Jonathan, Thank you for your fantastic 100/100 rating and for sharing your feedback. We’re delighted to hear that you enjoyed our convenient location, had a pleasant experience with our reception team, and enjoyed the breakfast. It’s wonderful to know that all aspects of your stay met your expectations. We truly appreciate your 10/10 recommendation and your continued loyalty as an ALL Accor Silver member. We look forward to welcoming you and your family back to ibis Sydney Thornleigh in the future. Kind regards, The ibis Sydney Thornleigh Team

Dear Dane, Thank you for taking the time to share your feedback following your stay with us. We’re delighted to hear that you enjoyed our convenient location and that the hotel provided a handy home base for your activities. We’re also pleased that the room issue you experienced at check-in was resolved promptly by our team. Thank you for your positive ratings for our cleanliness, team, and departure experience. We truly appreciate your recommendation and your continued support as an ALL Accor member. We look forward to welcoming you back to ibis Sydney Thornleigh for an even smoother stay next time. Kind regards, The ibis Sydney Thornleigh Team

Dear David, Thank you for your wonderful feedback and for rating your stay so highly. We’re pleased to hear that you had a very good experience with us and found our location convenient. It’s also great to see your positive ratings across our accommodation, cleanliness, team, check-in and departure experiences. We truly appreciate your recommendation and your continued loyalty as an ALL Accor member. Thank you for choosing ibis Sydney Thornleigh for your business stay, and we look forward to welcoming you back again soon. Kind regards, The ibis Sydney Thornleigh Team

Dear Zhenhua, Thank you for taking the time to share your feedback following your stay at ibis Sydney Thornleigh. We are pleased to hear that you had a positive experience with our team and that your arrival, check-in and departure went smoothly. We are, however, sorry that aspects of your stay did not meet your expectations. Please accept our apologies regarding the cleanliness issue with the cup and the difficulty filling the kettle from the sink. We will share this feedback with our housekeeping and management teams so these matters can be addressed. We are also sorry to hear about the ongoing Wi-Fi connection issues. We understand how frustrating this can be, and we will review this with our team to help improve the reliability of the service. Regarding your booking and the ALL Accor membership discount, we apologise for the inconvenience and confusion you experienced. We regret that the discount did not apply as expected and that you were unable to benefit from the membership during the booking process. Your feedback is valuable to us and helps us identify areas where we can improve. We appreciate your comments and hope to have the opportunity to provide you with a better experience on a future visit. Kind regards, The ibis Sydney Thornleigh Team

Dear Malathi, Thank you for taking the time to share your detailed feedback following your recent stay with us. We sincerely apologise that your experience did not meet your expectations, particularly regarding your room, cleanliness, and the recognition of your ALL Gold membership. We are sorry that your upgrade preferences were not properly addressed at check-in. We understand the importance of recognising our loyal ALL members and will reinforce this with our reception team to ensure upgrade eligibility and preferences are checked and communicated more carefully. We also apologise for the condition of room 206 and for the missing hand and face towels. Your comments regarding the cleaning, worn skirting boards, and overall presentation of the room have been shared with our housekeeping and maintenance teams for attention. We’re pleased that you received your welcome drinks and bottled water, and that your check-in and departure were otherwise satisfactory. However, we recognise there is room for improvement, and we appreciate you bringing these concerns to our attention. We value your loyalty as an ALL Gold member and hope to have the opportunity to provide you with a much-improved experience on your next visit. Kind regards, The ibis Sydney Thornleigh Team

Dear Audrey, Thank you so much for your wonderful 10/10 review and for your continued loyalty to ibis Sydney Thornleigh. It’s always a pleasure to welcome you back, and we’re delighted to hear that you once again enjoyed a comfortable, clean stay and our convenient location. We truly appreciate your kind words about our team. Patrick and Amelia will be thrilled to know that their care and friendly service helped make your stay special. We’re also pleased that Patrick was able to assist with the breakfast credit for your next stay. Thank you for your ongoing support and for recommending us so highly. We look forward to welcoming you back again soon and making sure you have everything you need. Warm regards, The ibis Sydney Thornleigh Team