ibis Barcelona Castelldefels 2 stars

Customer review rating (ALL Rating) 4.4/5 769 reviews

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ibis Barcelona Castelldefels - Image 1
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Passeo del Ferrocarril, 342, 08860 CASTELLDEFELS, Spain

Description

Hotel extras

  • 6 miles from Barcelona-El Prat Airport and 9 miles from downtown Barcelona.

  • Located right across from Ànecblau Mall, perfect for shopping and fun.

  • Castelldefels Beach is just 0.6 miles away.

  • It has private parking with charging points for electric cars

  • A pet-friendly hotel with free high-speed WIFI throughout

Our accommodation(s)

Hotel location

ibis Barcelona Castelldefels

Passeo del Ferrocarril, 342
08860 CASTELLDEFELS
Spain

GPS:41.281491, 1.98565

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

SNACKS BAR 24 HOURS

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  769 reviews

Customer review rating 3.5/5

Michal Z. Business - Confirmed reviews ALL

excellent cleaning services, broken, non-functional toilet, poor breakfast (very poor quality scrambled eggs, missing or dirty dishes), rat on the terrace

Customer review rating 2.0/5

Lidia C. M. Couples - Confirmed reviews ALL

Staff was very accommodating as helpful. Location is real and with gated car-park you feel secure. The room was clean and tidy only the reservation was for a Queen bed, unfortunately upon arrival we were given a twin room. Overall for a single night stay it is ok.

Dear Lidia, Thank you for taking the time to share your detailed feedback with us. We truly appreciate your kind words about our team, the cleanliness of the room, our location, and the security of our parking facilities. At the same time, we are sincerely sorry that some aspects of your stay did not fully meet your expectations. We especially regret the room type not matching your original reservation, as well as the inconvenience caused by the electricity issue and the TV signal during your stay. This is certainly not the experience we aim to provide. Your feedback is very valuable to us, as it helps us identify areas where we can continue improving both our facilities and our guest experience. We hope to have the opportunity to welcome you again in the future and provide you with a much better experience. Kind regards,

Customer review rating 4.0/5

Julie A. F. Solo - Confirmed reviews ALL

Excellent staff. Room was satisfactory, but I was unsure about rubbish disposal. Whilst the breakfast was adequate a little it more variety would have improved it.

Dear Julie A., Thank you very much for taking the time to share your feedback following your stay at ibis Barcelona Castelldefels. We are very pleased to know that you enjoyed a comfortable stay and that our team made such a positive impression on you. Your kind words about our staff are truly appreciated. We also sincerely thank you for your constructive comments regarding the breakfast variety and the information about rubbish disposal in the room. Feedback like yours helps us identify areas where we can improve and provide a clearer and more comfortable experience for our guests. It is also a pleasure to know that you found the booking process easy and that you were satisfied with the cleanliness, Wi-Fi, and overall value of your stay. As a valued ALL Silver member, your feedback is especially important to us. We hope to have the pleasure of welcoming you back again in the future. Kind regards,

Customer review rating 5.0/5

Daria D. Business - Confirmed reviews ALL

Comfortable hotel, nice helpful staff, good location, the golden standard of Ibis, breakfast can be a little improved

Dear Ms. Daria, Thank you very much for taking the time to share your wonderful feedback following your stay at ibis Barcelona Castelldefels. We are delighted to know that you enjoyed the comfort of our hotel, our convenient location, and especially the friendliness and helpfulness of our team. A special thank you as well for recognizing Geraldine and our hotel manager—your kind words mean a lot and will certainly be shared with them. It is always rewarding to know that our team helped make your stay even more enjoyable. We also appreciate your constructive comment regarding breakfast. Guest feedback like yours helps us continue improving the experience we offer. We truly hope to welcome you back again soon on your next visit to Barcelona. Kind regards,

Customer review rating 2.5/5

Lyla M. P. B. Business - Confirmed reviews ALL

Double charged for room in error, room key stopped working twice. Not a lot of drinks variety at bar..however, as usual, extremely clever and helpful and cheerful staff made up for everything!!!

Dear Ms. P. B., Thank you very much for sharing your feedback following your stay at ibis Barcelona Castelldefels. We sincerely regret the inconveniences you experienced, especially regarding the room key issues and the perception of a double charge. We would like to clarify that, for some reservations, a pre-authorization is made on the credit card the day prior to arrival in order to verify its validity as a guarantee. This amount is not a final charge, as the actual payment is completed at the hotel during the stay or upon departure. However, we understand that this may be confusing if not properly explained, and we apologize for any misunderstanding caused. We also take note of your comment regarding the limited variety of drinks at the bar, as it helps us identify areas for improvement. On a positive note, we are delighted to know that our team met your expectations and that their friendliness and professionalism contributed positively to your experience. We will gladly share your kind words with the entire team, who will be pleased to receive your recognition. We hope to have the opportunity to welcome you again in the future and provide you with a fully satisfying experience. Yours sincerely,

Other web-users rate our hotel

  • 553 reviews 8.9/10 Location
  • 661 reviews 5.9/10 Room
  • 736 reviews 9/10 Service
  • 15 reviews 8.7/10 WiFi
  • 283 reviews 7.1/10 Cleanliness
  • 255 reviews 7.7/10 Breakfast

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