Dear Michael, We appreciate you letting us know about your recent visit. We are delighted that you found your room comfortable after the change and that you enjoyed your stay with us. Our team is always happy to help, so it is great to hear that our receptionist took good care of you. However, we are sorry about the inconvenience you noticed in your first room. Our team is available 24 hours a day to resolve any such matters promptly. Nonetheless, we are pleased that this did not detract from your overall experience. Our location opposite Brussels-South station makes us a convenient base, and we hope you were able to explore the city centre during your visit. We look forward to seeing you again in the future. Best regards, Christophe Lac, Hotel Manager

Dear Hendrik, We appreciate your candid feedback; thank you. We are delighted that you slept well and found your lodging comfortable. It is great that our team member at check-in answered all your questions and made you feel welcome. We are also pleased that the warm shower and overall comfort met your expectations. That said, we are sorry that the price did not feel right to you. We understand that value for money matters deeply, and we take your comment into careful consideration. Nonetheless, we are especially glad that our location, right opposite Brussels-South station, did not cause you any concern and that you felt at ease during your stay. Thank you again; it would be a pleasure to welcome you back. Best regards, Christophe Lac, Hotel Manager

Dear C., Please accept our sincere thanks for this kind feedback. We are glad you found our location so convenient, right opposite the Brussels-South railway station. Our hotel sits just steps from the metro, tram, and bus connections, making it easy to reach any part of the city. We are also pleased that you enjoyed walking to the city centre. The Grand Place and the historic heart of Brussels are only a twenty-minute stroll away, and we hope you made the most of exploring the charming streets along the way. Very best wishes, Christophe Lac, Hotel Manager

Dear Fran, It is disheartening to learn that we fell short of your expectations. We are pleased that our helpful and friendly team made a warm impression on you during your stay. Your bed also provided the comfort you deserved, and we are glad it contributed to a restful night. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The upkeep of your room fell short of our usual standards, and we regret the shortcomings you noticed in the bathroom. Your feedback about the restaurant has also been taken into careful consideration. For future reference, our premium rooms do include tea and coffee making facilities, which may better suit your needs. Nonetheless, our location opposite Brussels-South station remains a great advantage, and we are happy it made your Eurostar journey so effortless. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Christophe Lac, Hotel Manager

Dear Yuliia, It was a pleasure to receive this great review. We are delighted that you found your room clean and comfortable. Our team takes great care to maintain high standards of cleanliness across all our rooms, from the parquet flooring to the Sweet beds by ibis. We hope you were able to enjoy our location right opposite Brussels-South railway station, a real advantage for business travellers arriving by international train. We all look forward to seeing you again in the future. Best regards, Christophe Lac, Hotel Manager

Dear Maria, Thank you for taking the time to review your recent experience. We are delighted that you found our location so convenient for the Eurostar and the airport train. Our hotel sits directly opposite Brussels-South station, and we are glad this made your journey smoother. We are also grateful for your kind words about our team. Our reception staff, the manager who guided you to the back exit, and our bartender all worked hard to keep everyone safe during a very difficult situation. Knowing you felt looked after means a great deal to us. That said, we are sorry that a few aspects of your room fell short. The window mechanism and the blind position caused you some frustration, and we regret the inconvenience. Our front desk is available 24 hours a day and our team is always ready to assist with these matters on the spot. We also note your comment about the connection speed and we will take this into consideration. Nonetheless, we are pleased that you booked easily on all.com and that you appreciated our bistro offerings. We hope you managed to explore some of Brussels’ attractions despite the disruption outside. We hope to welcome you back. Best wishes, Christophe Lac, Hotel Manager

Dear Arpan, Thank you for positively reviewing your visit. We are delighted that you appreciated our location right beside Brussels Midi station, it truly makes travel effortless for our guests. However, we are sorry that your loyalty status was not acknowledged during your stay. Our team is always available to assist and we regret this oversight. Nonetheless, we are glad your overall stay with us met your expectations and we hope you enjoyed discovering Brussels from such a convenient starting point. We hope to welcome you back. Best wishes, Christophe Lac, Hotel Manager

Dear Seymour, It is disheartening to learn that we fell short of your expectations. We are truly sorry that some aspects of your stay did not meet your expectations. The security deposit for the second room you booked has not yet been released, and we understand how frustrating this delay must be. Our front desk team is available around the clock and can look into this for you directly. We invite you to reach out to us at H3… or by phone at +32… so we can follow up on your case without further delay. We also note your concerns about invoicing and how they affected your perception of value. These are important matters, and we take them seriously. Your feedback helps us review what may have gone wrong and ensure such situations are handled more smoothly. We hope to welcome you back for an improved stay in the future. Kind regards, Christophe Lac, Hotel Manager

Dear Susan, We thank you for taking the time to share your feedback. We are pleased that our location opposite Brussels-South railway station offered you the convenience you appreciated during your trip. However, we are truly sorry to hear that several aspects of your stay did not meet your expectations. We regret the misunderstanding with your invoice and the manner in which this was handled, this is not the standard of care we wish to provide. Your comments about the room amenities and upkeep, including the bedside lamp and bathroom ventilation, have been noted with concern. We also acknowledge your disappointment regarding the comfort of the bedding and the absence of hot water facilities. Our team strives to offer good value and attentive service, and we are sorry this was not reflected in your experience. We hope to welcome you again in the future. Best wishes, Christophe Lac, Hotel Manager

Dear Amedeo, We are truly sorry to hear that your stay did not fully meet your expectations. The sleeping arrangement did not provide the comfort you deserved, and we regret that the mattress topper felt unusual to you. Our Sweet beds by ibis are designed to offer a restful night, and it is disappointing that this was not your experience. Your comments on the bedding have been noted. We also understand that connecting to the internet on your phone proved difficult, which is far from the seamless connectivity we aim to deliver. Our complimentary WiFi should be easy to access across all devices, and we apologise for the inconvenience this caused. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Christophe Lac, Hotel Manager

Dear Bilal, Thank you for sharing your thoughts on your recent visit. We are pleased that you found the hotel to your liking. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. The disturbance you described in the surrounding streets is unusual, and we understand how unsettling it must have been to face difficulties reaching the entrance. Our team at the 24-hour front desk is always available to assist guests in navigating any external situations that may arise. Nonetheless, our location opposite Brussels-South railway station remains a convenient base for business travellers, offering quick access to international trains and the city centre. We do hope to be able to welcome you back for a better experience. Best wishes, Christophe Lac, Hotel Manager

Dear Irma V., Thank you very much for this kind review. We are delighted that you found our hotel so easy to reach from the train station. Our location opposite Brussels-South station is something we take great pride in, and it is wonderful to know it made your arrival effortless. Our team truly values your warm words about the front desk. We are glad that our associate made you feel welcome and looked after with professionalism and patience. It means a lot that you felt accommodated so spontaneously. We are especially happy that your stay added something special to your trip with friends. Knowing we played a part in those memories is the best reward we could ask for. We look forward to the pleasure of welcoming you back. Many thanks again, Christophe Lac, Hotel Manager

Dear Gail, We really appreciate your feedback. We are delighted that you found our team so friendly, especially the woman at the front desk who made a difference to your stay. It is also great that you appreciated the cleanliness throughout the hotel and the comfort of your bed. That said, we are sorry that the restaurant did not meet your expectations. Our kitchen focuses on regional cuisine and we regret that it fell short for you this time. Nonetheless, we are glad our location opposite Gare du Midi made your arrival easy and that you felt the price offered good value. It is also lovely to hear that booking via the Accor ALL App was clear and straightforward for you. We hope to welcome you back soon. Best wishes, Christophe Lac, Hotel Manager

Dear Anne, We really appreciate your feedback. We are delighted that you found our location opposite the Brussels-South railway station so convenient for your travels. It is also a pleasure to know that your room felt comfortable and that the high standard of cleanliness met your expectations during your business stay. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. The heating in all our rooms is climate-controlled, and our team at the 24-hour front desk is always ready to assist with adjusting the temperature. Regarding the tea and coffee facilities, these are included in our Premium rooms, and we would be happy to help you select this category on a future visit. Nonetheless, we are pleased that you appreciated the calm and tidy environment, and we hope you had the chance to explore Brussels, with the Grand Place just two kilometres away. We do hope to welcome you back in the future. All the best, Christophe Lac, Hotel Manager

Dear Robert, We are delighted you found our team friendly and helpful during your stay. It means a lot to us that you felt well looked after. Our housekeeping staff will be so pleased to hear you appreciated the spotless room and comfortable Sweet bed by ibis. We know how important a good rest is after a day of exploring. We are also glad our location opposite Brussels-South station made your travels so easy, with the metro, tram and bus right on our doorstep. We all hope to welcome you back in the future. Best wishes, Christophe Lac, Hotel Manager

Dear Rosalind, We are grateful for the time you took to review your recent visit. We are delighted that you found your room comfortable and that you enjoyed our bar area and the food we serve there. Our team takes real pleasure in looking after our guests, so it means a lot that you found everyone helpful and pleasant. We will be sure to pass your kind words on to Joyce, your commendation will make his day. However, we are sorry that you missed having tea and coffee facilities in your room. Our premium rooms do include these amenities, and our reception team is always happy to help with any in-room extras you might need during your stay. Nonetheless, we are thrilled that your first night left such a positive impression that you chose to book the remaining three days of your stay with us. Our location opposite Brussels-South station makes it a convenient base for exploring the city and beyond, and we are glad it worked so well for your trip to Waterloo. It would be a pleasure to have you return on another occasion. Kind regards, Christophe Lac, Hotel Manager

Dear Casey, It was a pleasure to receive your kind feedback. We are delighted that you found our hotel well located, right opposite Brussels-South railway station. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our team strives to deliver warm and attentive service, and we regret that your experience fell short in this regard. We also note your concern about the value you felt you received. It would be an absolute pleasure to welcome you again in the future. Best regards, Christophe Lac, Hotel Manager

Dear John, It was a pleasure to receive your kind feedback. We are delighted that you found our location so convenient, right opposite Brussels-South station. Our team takes great pride in offering a lovely welcome and efficient service, so it means a lot that you valued both. We are also pleased that your room hit the mark and that booking on our website was a smooth experience for you. We would love to have the chance to welcome you back. Kind regards, Christophe Lac, Hotel Manager