ibis Manchester Centre Princess Street 3 stars

Customer review rating (ALL Rating) 4.3/5 1,002 reviews

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ibis Manchester Centre Princess Street - Image 1
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Charles Street, Princess street, Lancashire, M1 7DG MANCHESTER, United Kingdom

Description

Hotel extras

  • Central location, Set between Manchester Piccadilly and Oxford Road stations

  • Nearby landmarks include Canal Street and Chinatown

  • Situated around 5min walk to the Palace theatre

  • A stone throw away to Manchester University

  • GREEN KEY and BREEAM Certifications

Our accommodation(s)

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Hotel location

ibis Manchester Centre Princess Street

Charles Street, Princess street, Lancashire
M1 7DG MANCHESTER
United Kingdom

GPS:53.474121, -2.237048

Telephone
Fax +44 161 272 5010

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

FOGGS SNACK MENU

Feeling peckish. You do not have to leave the hotel, inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone his favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,002 reviews

Customer review rating 4.5/5

James M. K. Solo - Confirmed reviews ALL

Very good well placed with polite and helpful staff

Customer review rating 1.5/5

Mal L. Solo - Confirmed reviews ALL

The hotel is fine for budget, friendly staff but the room had a bad smell on arrival and should have been a warning. Sometime during the night the ceiling in the bathroom started to leak and was very wet by morning. Towels used to mop up, quick shower and out of there …. not a great experience, staff were notified the problem in R 702.

Dear Mal, Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff friendly and appreciated the value we offer. However, we are very sorry to learn about the issues you experienced during your stay. The unpleasant odour in the room and the leak from the bathroom ceiling are certainly not acceptable standards, and we sincerely apologize for the inconvenience caused. We appreciate you informing our team about the issue in Room 702, and we can confirm that the matter has been reported to our maintenance department for immediate investigation and repair. We understand how frustrating this experience must have been and regret that it affected your stay with us. Your feedback is invaluable in helping us identify areas that require attention and improvement. Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Tatiana Mayan Team Leader

Customer review rating 4.0/5

Clare R. Friends - Confirmed reviews ALL

Even though the room itself was ok, it had a very unpleasant odour when entering and then because we had to have the window open, an awful lot of small flies invaded the room.

Dear Clare, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our central location, found the bed comfortable, and that your stay met your requirements overall. However, we are sorry to learn about the unpleasant odour in your room and the inconvenience caused by the flies when the window was open. This is certainly not the experience we aim to provide, and we appreciate you bringing it to our attention. Your comments have been shared with our housekeeping and maintenance teams so that the matter can be investigated and addressed. Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Kind regards, Tatiana Mayan Team Leader

Customer review rating 5.0/5

Tim R. Couples - Confirmed reviews ALL

Wonderful experience at the Ibis Manchester Welcoming and Helpful staff on arrival and throughout my stay Nice clean room with all the Amenities you need, comfortable bed, good clean bathroom with large shower Cosy bar downstairs with nice drinks selections (loved the Vocation) Tasty and Plentiful Buffet Breakfast, everything you could want and more… Thank you all for an excellent stay, I’ll definitely be back

Dear Tim, Thank you so much for your wonderful review following your stay at Ibis Manchester. We are delighted to hear that you had a great experience from start to finish and that our welcoming and helpful team made such a positive impression throughout your visit. It’s fantastic to know you enjoyed your clean and comfortable room, the cosy bar atmosphere, and our breakfast selection. We’re especially pleased to hear you loved the Vocation beer! Your kind comments mean a lot to the whole team, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again very soon. Kind regards, Tatiana Mayan Team Leader

Customer review rating 1.0/5

Dean T. Couples - Confirmed reviews ALL

Pre booked the room for a concert in Manchester, everything looked great about the hotel, even paid for early check in so that we could drop bags off earlier, grab a shower then off we go. Then we got to the hotel, around 1030ish and early check in is available from 9am. We attempt to check in and are told that the room is not available, as guests are still in there……I ask about how can they offer check in from 9am, if they have guests in our supposed room? To then be informed that the cleaners are now cleaning a room and would be ready in 20 mins. As you can guess 35 mins later we are still waiting, bear in mind that others checked in whilst we were waiting and were given a room key. After 40 mins he says that a room is ready, we go up and the air con is barely working (it was 32 degrees outside) and blowing luke warm air, despite being on the coldest setting possible. The mattress was wafer thin and that’s being disrespectful to wafer thin items. Shower was good, can’t knock that. Definitely wouldn’t recommend to anyone, head to travelodge up the road or premier inn.

Dear T., Thank you for taking the time to share your feedback. We are sorry that your experience did not meet your expectations. As your booking included two rooms together, our team made every effort to allocate rooms close to each other, which unfortunately resulted in a short delay in having them ready upon your arrival. We apologize for the inconvenience caused and appreciate your patience while our housekeeping team completed the preparations. We are also sorry to hear that you were dissatisfied with the air conditioning and mattress comfort. Guest feedback is important to us, and your comments will be reviewed with the relevant departments. We are pleased that you found the shower facilities satisfactory and appreciate you highlighting that aspect of your stay. While we regret that we were unable to provide the experience you were looking for, we wish you all the best in your future travels and hope you find accommodation that better suits your preferences. Kind regards, Tatiana Mayan Team Leader

Other web-users rate our hotel

  • 1,451 reviews 9.5/10 Location
  • 1,809 reviews 6.5/10 Room
  • 1,530 reviews 9.2/10 Service
  • 52 reviews 7.8/10 WiFi
  • 964 reviews 5.6/10 Cleanliness
  • 571 reviews 7.4/10 Breakfast

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