ibis Manchester Centre Princess Street 3 stars

Customer review rating (ALL Rating) 4.3/5 1,166 reviews

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ibis Manchester Centre Princess Street - Image 1
ibis Manchester Centre Princess Street - Image 2
ibis Manchester Centre Princess Street - Image 3
ibis Manchester Centre Princess Street - Image 4
Charles Street, Princess street, Lancashire, M1 7DG MANCHESTER, United Kingdom

Description

Hotel extras

  • Central location, Set between Manchester Piccadilly and Oxford Road stations

  • Nearby landmarks include Canal Street and Chinatown

  • Situated around 5min walk to the Palace theatre

  • A stone throw away to Manchester University

  • GREEN KEY and BREEAM Certifications

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Double Sweet Room by ibis

Photo out of - Double Sweet Room by ibis

Featuring the latest colours, premium materials and softer, more cocooning furnishings. Comfort : Large double SweetBed with ensuite bathroom and desk. Connected : free high-speed Wi-FI. Large 27-inch flat screen TV, and unique USB charging hub.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Tv Facilities

  • Satellite/cable colour TV
  • 20'/51 cm screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Hair dryer

Electric Facilities

  • 220/240 V AC

Working Area

  • Business Desk
  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

Furnished with our new Sweet Bed by ibis beds and bedding, the inviting ibis room boasts all the features you want most: two cosy beds, ensuite bathroom, hairdryer, tea/coffee facilities, desk, internet & TV with all the best channels.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Tv Facilities

  • Satellite/cable colour TV
  • 20'/51 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Hair dryer

Electric Facilities

  • 220/240 V AC

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Visual fire alarm instructions and vibrating pillow on request.

Max. number of persons
3
Area
From 15 m² / 161 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Hair dryer

Electric Facilities

  • 220/240 V AC

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Visual fire alarm instructions and vibrating pillow on request.

Max. number of persons
2
Area
From 15 m² / 161 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Hair dryer

Electric Facilities

  • 220/240 V AC

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Manchester Centre Princess Street

Charles Street, Princess street, Lancashire
M1 7DG MANCHESTER
United Kingdom

GPS:53.474121, -2.237048

Telephone
Fax +44 161 272 5010

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park
  • 132 rooms
  • 7 rooms for people with reduced mobility
  • 4 connecting rooms
  • 132 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Polish
  • Russian

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Entertainment

  • Football Table
  • Pool Table

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Shoe shine machine
  • Umbrellas
  • Plugs and converters available on desks Additional charge

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage Additional charge

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Board games available
  • Foosball
  • Near the property
  • Enclosed outdoor parking
  • Public
  • 991 parking spaces
  • Max Limited Height: 2.1 m / 5.91 ft

  • Parking pricing: 23.29 € 20 GBP Per day

Services & equipment

  • Stairs

Security

  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

FOGGS SNACK MENU

Photo out of - FOGGS SNACK MENU

Feeling peckish. You do not have to leave the hotel, inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone his favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Cooking style
International
Capacity
26
Accessibility
Accessible service
Charles Street, Princess street, Lancashire, M1 7DG Manchester, United Kingdom
Telephone +44 161 272 5000

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Vegetarian menu

Feeling peckish. You do not have to leave the hotel, inspired by the spirit of global adventure, the menu at Foggs is loaded with everyone his favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,166 reviews

Customer review rating 4.0/5

Jane R. Families - Confirmed reviews ALL

Dear Jane, Thank you so much for your lovely review! We’re delighted to hear that you had a satisfying stay and found our staff friendly, accommodating, and helpful. It’s also great to know that you enjoyed our convenient location, with plenty of transport options, restaurants, and bars nearby. We’re pleased that you found your room comfortable, and we hope to have the pleasure of welcoming you back again soon! Kind regards, Tatiana Mayan Team Leader

Customer review rating 4.0/5

Morgan P. Solo - Confirmed reviews ALL

Dear Morgan, Thank you for taking the time to share your lovely feedback following your stay with us. We are delighted to hear that you had an enjoyable stay at ibis Manchester Princess Street and that you found our team welcoming and helpful. It is also great to know that you were pleased with your room. We appreciate your constructive comments regarding the limited storage space around the bathroom sink. We understand how useful additional shelving would be for keeping toiletries within easy reach, and we will share your feedback with the relevant team. We also apologise for the delay in removing rubbish left by other guests in the corridor. We appreciate your patience and will remind our team of the importance of attending to such areas promptly to maintain a clean and pleasant environment for all our guests. Thank you again for your feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards, Tatiana Mayan Team Leader

Customer review rating 4.5/5

Peter R. Solo - Confirmed reviews ALL

Dear Peter, Thank you for taking the time to leave such a positive review following your stay with us. We’re delighted to hear that you found your stay comfortable and good value, and that you were pleased with the cleanliness of the room, modern bathroom, walk-in shower and comfortable bed. We’re also glad you found the breakfast perfectly adequate, despite it being a little busy. Thank you for your helpful feedback regarding the table. We appreciate you taking the time to share this suggestion and will certainly take it into consideration. We hope to have the pleasure of welcoming you back for another comfortable stay in the future! Kind regards, Tatiana Mayan Team Leader

Customer review rating 1.5/5

James B. Friends - Confirmed reviews ALL

Customer review rating 3.0/5

Michael P. Friends - Confirmed reviews ALL

Dear Michael, Thank you for taking the time to share such detailed feedback following your stay. We’re pleased to hear that you found our location convenient and our staff friendly and helpful. We’re sorry, however, that several aspects of your stay did not meet your expectations. We appreciate your comments regarding the condition of the rooms, bathroom fixtures, and air-conditioning unit. We understand how these issues can affect the overall comfort of your stay, and we have shared your feedback with the relevant teams for review. We also sincerely apologise for the inconsistency with the room cleaning during your longer stay. This is not the standard of service we aim to provide. We’re glad that our team was able to assist with providing fresh towels when requested, and we appreciate your understanding. Your feedback is extremely valuable to us, as it helps us identify areas where improvements are needed. We hope that, should you choose to stay with us again, we will have the opportunity to provide you with a more comfortable and enjoyable experience. Kind regards, Tatiana Mayan Team Leader

Dear Jane, Thank you so much for your lovely review! We’re delighted to hear that you had a satisfying stay and found our staff friendly, accommodating, and helpful. It’s also great to know that you enjoyed our convenient location, with plenty of transport options, restaurants, and bars nearby. We’re pleased that you found your room comfortable, and we hope to have the pleasure of welcoming you back again soon! Kind regards, Tatiana Mayan Team Leader

Customer review rating 4.0/5

Morgan P. Solo - Confirmed reviews ALL

A lovely stay at the ibis Manchester Princess Street - the staff were extremely welcoming and helpful. The ground floor room was lovely - and relatively clean and tidy. Only feedback - minimal storage/shelving around the bathroom sink makes it hard to place your toiletries within easy access - and other guests had left rubbish outside the rooms in the corridor that took a fair while to be cleaned up/removed by staff.

Dear Morgan, Thank you for taking the time to share your lovely feedback following your stay with us. We are delighted to hear that you had an enjoyable stay at ibis Manchester Princess Street and that you found our team welcoming and helpful. It is also great to know that you were pleased with your room. We appreciate your constructive comments regarding the limited storage space around the bathroom sink. We understand how useful additional shelving would be for keeping toiletries within easy reach, and we will share your feedback with the relevant team. We also apologise for the delay in removing rubbish left by other guests in the corridor. We appreciate your patience and will remind our team of the importance of attending to such areas promptly to maintain a clean and pleasant environment for all our guests. Thank you again for your feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards, Tatiana Mayan Team Leader

Customer review rating 4.5/5

Peter R. Solo - Confirmed reviews ALL

Good value deal and comfortable stay. Very clean with smart modern bathroom and walk-in shower. Would have preferred a desk type table rather than a small round coffee type table - but otherwise all good. Bed comfortable. Breakfast busy but perfectly adequate.

Dear Peter, Thank you for taking the time to leave such a positive review following your stay with us. We’re delighted to hear that you found your stay comfortable and good value, and that you were pleased with the cleanliness of the room, modern bathroom, walk-in shower and comfortable bed. We’re also glad you found the breakfast perfectly adequate, despite it being a little busy. Thank you for your helpful feedback regarding the table. We appreciate you taking the time to share this suggestion and will certainly take it into consideration. We hope to have the pleasure of welcoming you back for another comfortable stay in the future! Kind regards, Tatiana Mayan Team Leader

Customer review rating 1.5/5

James B. Friends - Confirmed reviews ALL

Bait and switch on room type. Don’t try to say a Superior is a smaller room and the TV doesn’t work when challenged about the room type I bought and paid for, and then expect an apology from the guest for calling your staff out on, only to go ahead anyway and check me into a normal room where the TV also didn’t work till maintenance appeared. I’ve travelled the world and never been so mortified that you wanted me to apologise for calling it out, in front of one of my friends. Your carpets need a deep clean and your staff need to be honest, that’s clearly too much to ask. If they’re following management orders then you need to check your own attitude before checking mine.

Customer review rating 3.0/5

Michael P. Friends - Confirmed reviews ALL

Overall the stay was fine, the location is great, staff were very friendly and helpful but absolutely the building needs an update overall. The rooms are dated, some bits have been updated but a full revamp would be better. The rooms are mostly clean but are let down by rusty and old fixtures, notably the bathroom was full or rusts and worn in stains, I stayed with friends in other multiple rooms and they also said the same . The air conditioning unit was so old it leaked through to the floor and was so aged and bulky it caught on the door making it a nightmare to get the door open and closed. The room cleaning was also very inconsistent. I was a longer stay and The day I needed my room cleaned, it wasn’t cleaned at all. I did however get towels when I needed new ones. That being said, if you needed somewhere for say just a night then you’d be fine. We mainly close for the convenient location which served us well. Certainly not the place If you’re looking to spend lots of money and time on the place you are staying

Dear Michael, Thank you for taking the time to share such detailed feedback following your stay. We’re pleased to hear that you found our location convenient and our staff friendly and helpful. We’re sorry, however, that several aspects of your stay did not meet your expectations. We appreciate your comments regarding the condition of the rooms, bathroom fixtures, and air-conditioning unit. We understand how these issues can affect the overall comfort of your stay, and we have shared your feedback with the relevant teams for review. We also sincerely apologise for the inconsistency with the room cleaning during your longer stay. This is not the standard of service we aim to provide. We’re glad that our team was able to assist with providing fresh towels when requested, and we appreciate your understanding. Your feedback is extremely valuable to us, as it helps us identify areas where improvements are needed. We hope that, should you choose to stay with us again, we will have the opportunity to provide you with a more comfortable and enjoyable experience. Kind regards, Tatiana Mayan Team Leader

Customer review rating 4.5/5

Sarah H. Friends - Confirmed reviews ALL

Check in/ reception and cleaning staff all very helpful and efficient.

Dear Sarah, Thank you for your lovely review and for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our convenient location and found the hotel clean and quiet. It’s also wonderful to know that our reception and housekeeping teams were helpful and efficient throughout your stay. Your kind feedback will be shared with the team, as it’s always encouraging to know their hard work is appreciated. We look forward to welcoming you back again soon! Kind regards, Tatiana Mayan Team Leader

Customer review rating 2.5/5

Marc P. Solo - Confirmed reviews ALL

Location was fine to out and about for bars and food. The bed was comfy although the room got rather warm and did not cool down until you opened the window, which in the city is pretty loud. What I did not like was the poor cleaning. The toilet had not been flushed, it looked like someone had been sick in it and there where hairs on the door, shower etc.

Dear Marc, Thank you for taking the time to share your feedback following your stay with us. We’re pleased to hear that you found our location convenient for enjoying the local bars and restaurants, and that you found the bed comfortable. We’re sorry, however, that the room temperature made your stay less comfortable, particularly with the noise from having the window open. Most importantly, we sincerely apologise for the standard of cleanliness you experienced. Finding that the toilet had not been properly checked and cleaned, along with hairs in the bathroom, is certainly not the level of cleanliness we expect to provide. We completely understand how disappointing and unpleasant this must have been. Your comments have been shared with our housekeeping team so that the appropriate checks can be reinforced. Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a much better experience should you choose to stay with us again. Kind regards, Tatiana Mayan Team Leader

Customer review rating 5.0/5

Thomas M. Solo - Confirmed reviews ALL

Excellent value for money, especially in the city centre. Good facilities and friendly, helpful staff. I've stayed at this hotel a number of times over several years and I've always had a positive experience.

Dear Thomas, Thank you so much for your wonderful review and, most importantly, for your continued loyalty over the years! We’re delighted to know that you consistently enjoy your stays with us and appreciate the excellent value, city-centre location, facilities, and friendly, helpful team. It’s especially pleasing to hear that you value our approach to reducing unnecessary towel changes and daily cleaning, as well as the recycling facilities available in the hotel. We’re grateful that these efforts make a positive difference to your stay. Thank you again for choosing to stay with us time and time again. We truly appreciate your loyalty and look forward to welcoming you back for another great stay very soon! Kind regards, Tatiana Mayan Team Leader

Customer review rating 2.0/5

Nigel B. Friends - Confirmed reviews ALL

Booked into hotel the guy at the check put my card in twice and then said am I using the same card as I reserved the room I said no, he said that's fine no issue. Day after I have three pending transactions, then a refund for one. Two charges to my card and still a pending transaction.

Customer review rating 4.5/5

Alan W. Couples - Confirmed reviews ALL

Excellent

Dear Alan, Thank you for your excellent review! We’re delighted to hear that you enjoyed our convenient location, comfortable accommodation, and helpful staff. Your kind feedback means a lot to our team. We look forward to welcoming you back for another excellent stay! Kind regards, Tatiana Mayan Team Leader

Customer review rating 4.0/5

Caroline C. Friends - Confirmed reviews ALL

Good location, comfortable room. Friendly staff. Good breakfast

Dear Caroline, Thank you very much for your lovely review! We’re delighted to hear that you enjoyed our convenient location, comfortable rooms, and friendly service. It’s also great to know that you enjoyed our breakfast. We truly appreciate your kind feedback and hope to have the pleasure of welcoming you back again soon. Kind regards, Tatiana Mayan Team Leader

Customer review rating 5.0/5

Orit M. Couples - Confirmed reviews ALL

Was really nice

Dear Orit, Thank you so much for your lovely review! We’re delighted to hear that you enjoyed our great location and found your room comfortable. It was a pleasure having you stay with us, and we hope to welcome you back again soon! Kind regards, Tatiana Mayan Team Leader

Customer review rating 4.5/5

Maria K. Couples - Confirmed reviews ALL

Friendly staff, good location close to station and shopping, and comfortable room

Dear Maria, Thank you for your lovely review! We’re delighted to hear that you enjoyed our friendly staff, convenient location close to the station and shopping areas, and your comfortable room. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon! Kind regards, Tatiana Mayan Team Leader

Customer review rating 4.5/5

Terry B. Couples - Confirmed reviews ALL

We just had one night stop at this hotel, but it was everything that we needed. It was clean a good Facilities and a great location.

Dear Terry, Thank you very much for your lovely review! We’re delighted to hear that you enjoyed your stay with us and found the hotel clean, well equipped, and in a superb location. It’s wonderful to know that we had everything you needed for your overnight stay. We hope to have the pleasure of welcoming you back for a longer stay on your next visit! Kind regards, Tatiana Mayan Team Leader

Customer review rating 5.0/5

Jonathan C. Business - Confirmed reviews ALL

Great stay. Warm and friendly welcome. Perfect Accor status recognition. Lovely room upgrade. The deluxe rooms are so nice after their refresh.

Dear Jonathan, Thank you very much for your fantastic review! We’re delighted to hear that you had a great stay and received a warm and friendly welcome from our team. It’s especially wonderful to know that you appreciated the recognition of your Accor status and enjoyed your room upgrade. We’re also pleased that you liked our refreshed Deluxe Rooms. Your kind feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back for another fantastic city stay soon! Kind regards, Tatiana Mayan Team Leader

Customer review rating 2.0/5

Lesley M. Solo - Confirmed reviews ALL

Bathroom not very clean. Hairs in the shower. The kettle did not have a socket to plug into.Instead had to plug into an extension. Which is dangerous. I went to.lit the kettle bqck on the kettle base and the extension pulled the kettle with boiling water of the table. Banged to the floor water went everywhere.

Dear Leslie, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our staff to be helpful and friendly. However, we are very sorry to hear about the cleanliness of the bathroom and the issue you experienced with the kettle and extension lead. We sincerely apologise for the inconvenience and, more importantly, for the safety concern this caused. We take matters such as this very seriously and will ensure your comments are shared with our housekeeping and maintenance teams so that the necessary checks can be carried out. We regret that this incident affected your stay and appreciate you bringing it to our attention, as it allows us to address these issues and improve our service. Kind regards, Tatiana Mayan Team Leader

Customer review rating 2.5/5

Kevin S. Couples - Confirmed reviews ALL

The hotel was great with comfortable room, good breakfast and excellent staff. Our room 001 was on the road side opposite a local nightclub and despite good windows we were kept awake until the early hours due to the boom boom coming from it. Not sure what Ibis can do about this but should flag it to potential customers.

Dear Kevin, Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you enjoyed the comfort of your room, our breakfast, and the service provided by our team. It’s wonderful to know that you found the hotel to be a great base in central Manchester. We are, however, very sorry that noise from the nearby nightclub affected your sleep. We understand how frustrating this must have been, particularly when you were expecting a restful night. While the nightclub is outside of our control, we appreciate you highlighting this so that we can ensure guests are aware of the potential for some external noise. We hope to have the opportunity to welcome you back and provide you with a more peaceful stay. Kind regards, Tatiana Mayan Team Leader

Customer review rating 4.5/5

Adel A. C. Families - Confirmed reviews ALL

The receptionists were all friendly and accommodated our requests with kindness. The breakfast staff were also very attentive; when we requested a non-pork sausage, they made it happen. I would like to personally thank the housekeeper, Mrs. Patricia, for her outstanding service. Please pass my regards to her.

Dear Adel, Thank you so much for your wonderful review! We’re delighted to hear that you found our reception team friendly, accommodating, and kind throughout your stay. It’s also lovely to know that our breakfast team were attentive and able to accommodate your request for a non-pork sausage. We’re especially grateful for your kind words about Mrs. Patricia. We will be sure to pass on your regards and let her know how much you appreciated her outstanding service. Recognition like this means a great deal to our team. We’re pleased that you also enjoyed our convenient location, and we hope to have the pleasure of welcoming you back again soon! Kind regards, Tatiana Mayan Team Leader

Customer review rating 3.5/5

Corin M. Couples - Confirmed reviews ALL

Overall a pleasant stay and very helpful freindly staff. Breaskafast was also really good. The addition of a couple of coat hooks near the room door would be useful. Also, the curved edge top bedside tables are super annoying as everything keep sliding off onto the floor.

Dear Corin, Thank you so much for taking the time to share your detailed feedback. We’re delighted to hear that you had a pleasant stay and found our staff helpful and friendly. It’s also great to know that you enjoyed the breakfast and felt that the hotel offered good value. We really appreciate your practical suggestions regarding the room storage. As an ibis hotel, we do have specific brand standards and requirements regarding the room layout, furniture, and décor, which are designed in line with the company’s overall concept. However, we certainly understand your suggestion regarding the addition of coat hooks near the door and will take your comments on board. We also appreciate your feedback about the curved-edge bedside tables and understand how frustrating it can be when items slide onto the floor. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back again in the future! Kind regards, Tatiana Mayan Team Leader

Customer review rating 0.5/5

Ritchard B. Couples - Confirmed reviews ALL

Booked on the 17th Aug 2025, received my confirmation of payment, traveled to Manchester, issues signing in. Two brilliant staff members finally found my booking. Left the hotel on checkout day, posted my card in the little box on the front desk and ran to the station for my train only to receive and email that my payment over a year ago was an error and I need to pay AGAIN

Dear Mr Braisby, Thank you for taking the time to express your disappointment regarding the way the payment for your stay was handled. While we are sorry for the inconvenience caused, we believe that the matter had been resolved amicably so we were quite shocked to received such negative feedback and scoring. As you mentioned, you selected a pre-paid rate at the time of booking which should have been paid for during the booking process. When you arrived for your four-nights stay, we explained that the payment was missing. You then showed us an automated payment confirmation. As a good will gesture, the two brilliant & helpful Receptionists decided to still check you in and investigate the situation further at a later time rather than making you wait while the issue was being resolved. Since we were still unable to trace your payment, we had hoped to discuss the matter directly with you at check-out. Unfortunately, this wasn't possible as you dropped your key in the check-out box and left promptly for the train station. Consequently, the only alternative was to contact you by e-mail with our findings and request a copy of your bank statement as proof that the payment had been taken. We also explained that an unforeseen technical issue may have occurred during the online payment process. You subsequently confirmed by e-mail that the payment wasn't showing on your bank account and agreed to settle the outstanding balance. Thanks again for your feedback and we hope that our comments have helped clarify the overall situation and will encourage you to reconsider your review and rating. We nevertheless hope to have the opportunity to welcoming you back in the future for a smooth and hassle-free time. Regards, Tatiana Mayan Hotel Team Leader

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