Dear Amie, Thank you for your lovely feedback! We’re delighted to hear that you had a great stay, found our staff helpful, and enjoyed our convenient location. We’re sorry for the disappointment regarding casting from your phone to the TV. Unfortunately, we no longer offer Chromecast, so connecting your phone to the TV is not currently possible. We appreciate your understanding and hope to have the pleasure of welcoming you back again soon! Kind regards, Tatiana Mayan Team Leader

Dear Allan, Thank you for your feedback. We’re pleased to hear you enjoyed our central location, helpful check-in, and comfortable accommodation. However, we’re very sorry that the window did not close properly and that the resulting noise disturbed your sleep until the early hours of the morning. We understand how frustrating this must have been and apologise for the inconvenience. We appreciate you bringing this to our attention and will ensure the issue is looked into. We hope to have the opportunity to welcome you back for a more restful stay in the future. Kind regards, Tatiana Mayan Team Leader

Dear Hoan, Thank you for sharing your feedback. We are delighted to hear that you enjoyed our convenient location, comfortable accommodation, and the friendly, supportive service provided by our team. We appreciate your suggestion regarding a microwave for guest use. Unfortunately, this is not a facility we currently offer at ibis Red, but we value your feedback and thank you for bringing it to our attention. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Kind regards, Tatiana Mayan Team Leader

Dear Mart, Thank you for sharing your feedback. We’re pleased to hear that you enjoyed the cleanliness of your room, the Wi-Fi, and our convenient location. However, we sincerely apologise for the issues you experienced with the climate control and the confusion regarding your early check-in and late check-out arrangements. We understand how frustrating this must have been, particularly having to provide proof of your booking and experiencing problems with your door card on departure day. Should you stay with us again, please contact our reception team if you have any difficulty adjusting the room temperature. A member of staff will be happy to visit your room and assist you with the climate control system, and we can also provide additional heaters or fans if needed. We appreciate your comments regarding the booking arrangements and key card, and we will take your feedback into consideration as we work to improve our service. We hope to have the opportunity to welcome you back for a more comfortable and seamless stay. Kind regards, Tatiana Mayan Team Leader

Dear Suzanne, Thank you for taking the time to share your feedback. We’re pleased to hear that Aldo at reception provided friendly and helpful service and made an effort to ensure you had a quiet room. We will be sure to pass on your kind comments to him. However, we are truly sorry and concerned to hear about the condition of your room. Please accept our sincere apologies for the cleanliness issues you described, including the stained carpets and bedframe, the dust and hairs, the condition of the bathroom, and the unpleasant drain smell. This is certainly not the standard of cleanliness and comfort we strive to provide, and we fully understand how distressing and disappointing it must have been to encounter these conditions during your stay. We take your comments seriously and will share your feedback with the relevant teams for further attention. We sincerely regret that, despite the positive service you received at reception, the overall condition of the room fell so far short of your expectations. Thank you again for bringing these matters to our attention. We are sorry that we were unable to provide you with the comfortable and pleasant experience you deserved. We wish you all the best in your future travels and sincerely hope you find accommodation that better meets your expectations. Kind regards, Tatiana Mayan Team Leader

Dear Nikki, Thank you so much for your fantastic review! We’re delighted to hear that you had a perfect stay with us and enjoyed your three nights in Manchester. It’s wonderful to know that you were pleased with our convenient location, comfortable room, shower facilities, and breakfast. We’re also glad that our team made you feel welcome throughout your visit. Your kind words mean a great deal to us, and we’re especially pleased to hear that you plan to stay with us again on your next trip to Manchester. We truly appreciate your recommendation and look forward to welcoming you back for another excellent stay! Kind regards, Tatiana Mayan Team Leader

Dear Richard, Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your stay did not meet your expectations and that you were disappointed with the condition of your room. Please accept our apologies for the cleanliness issues with the carpet and coffee cups, as well as the broken kettle and bathroom door that did not close properly. These are not the standards we aim to maintain, and we understand how frustrating this must have been, particularly given the price of your stay. We also regret that the noise from the nearby nightclub disturbed your sleep and affected your overall experience. We take your comments seriously and will share them with the relevant teams to help us address these concerns and improve our standards. We are sorry that we fell short of providing you with a comfortable and relaxing stay. We appreciate you bringing these matters to our attention and wish you all the best in your future travels. We sincerely hope you find accommodation that better suits your preferences and expectations. Kind regards, Tatiana Mayan Team Leader

Dear Michael, Thank you for taking the time to share your feedback. We’re pleased to hear that our team was friendly, polite, and helpful in resolving the issues you encountered. However, we sincerely apologise for the confusion surrounding your two separate reservations and for the inconvenience caused by the room change, particularly as you had been advised that you would be able to remain in the same room throughout your stay. We fully understand how concerning and frustrating it must have been to return to the hotel and discover that your original room had been reassigned and your personal belongings removed. While we’re glad that alternative accommodation was arranged promptly, we regret that your belongings could not be returned until the following morning. This is certainly not the seamless and comfortable experience we want our guests to have. Your comments are valuable to us, and we will share them with our team to improve communication and coordination and help prevent similar situations from occurring in the future. Please accept our sincere apologies for the unnecessary stress and inconvenience caused. Thank you for recognising the efforts of our staff despite these difficulties. We hope to have the opportunity to welcome you back and provide you with a much smoother and more enjoyable stay. Kind regards, Tatiana Mayan Team Leader

Dear Richard, Thank you so much for your wonderful and detailed review! We’re delighted to hear that you enjoyed our central location and found it convenient for exploring the city’s many attractions, including the art gallery, theatres, restaurants, and the RCOM. We’re especially pleased that having your room ready upon early arrival was a welcome bonus and allowed you to make the most of your time in the city. Most importantly, thank you for your kind words about our staff. We take great pride in providing friendly, attentive, and excellent service, and your compliments will be a great encouragement to the entire team. It was a pleasure to welcome you, and we look forward to having the opportunity to make your next stay just as enjoyable! Kind regards, Tatiana Mayan Team Leader

Dear Bamidele, Thank you so much for your lovely review! We’re delighted to hear that you really enjoyed your stay and found our hotel very nice. Your kind words mean a great deal to our team, and it’s always rewarding to know that our guests have had such a positive experience. We truly appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back again soon for another enjoyable and memorable stay! Kind regards, Tatiana Mayan Team Leader

Dear Ralph, Thank you for taking the time to share your wonderful feedback! We’re delighted to hear that you enjoyed our convenient location, just a 10-minute walk from Piccadilly Station, and found your room comfortable. It’s also great to know that you enjoyed our breakfast and appreciated the quick and smooth check-in process. Our team strives to make every guest’s stay as comfortable and hassle-free as possible, so your kind comments are truly appreciated. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon for another enjoyable visit! Kind regards, Tatiana Mayan Team Leader

Dear Michael, Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed our convenient location and found our staff welcoming and helpful. However, we’re sorry that the breakfast and cleanliness of the room carpet did not meet your expectations. Please accept our apologies for these shortcomings. Your comments are valuable to us, and we will share them with the relevant teams to help us improve. We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards, Tatiana Mayan Team Leader

Dear Stephen, Thank you for your fantastic review and for choosing to stay with us on several occasions. We’re delighted to hear that you consistently enjoy our friendly service, welcoming team, convenient location, and cleanliness. Your continued support and kind words mean a great deal to us. We look forward to welcoming you back to ibis Manchester Centre Princess Street for many more enjoyable stays! Kind regards, Tatiana Mayan Team Leader

Dear Rimantas, Thank you for your kind feedback and continued support. We’re delighted to hear that you always enjoy a comfortable stay with us and appreciate our convenient location. It’s always a pleasure to welcome you, and we look forward to seeing you again soon. Kind regards, Tatiana Mayan Team Leader

Dear Erin, Thank you for your lovely feedback. We’re delighted to hear that you had a comfortable stay and appreciated the early check-in. It’s wonderful to know that our team member made you feel welcome and was helpful in providing directions. We’ll be sure to share your kind comments with our team. We hope to welcome you back again soon! Kind regards, Tatiana Mayan Team Leader

Dear Nicola, Thank you for your fantastic review! We’re delighted to hear that you enjoyed your overnight stay, found our beds comfortable, and appreciated our convenient location and great value for money. It’s wonderful to know that our hotel was a good fit for your trip. We truly appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Tatiana Mayan Team Leader

Dear Clare, Thank you for your lovely review. We’re delighted to hear that you enjoyed your stay, found the hotel clean and comfortable, and liked our breakfast buffet. It’s great to know that our convenient location near Piccadilly Train Station and the University made your visit even more enjoyable. We truly appreciate your feedback and hope to welcome you back again soon! Kind regards, Tatiana Mayan Team Leader

Dear David, Thank you for your kind feedback. We’re pleased to hear that you enjoyed our central location and found the room clean and well equipped for your stay. We appreciate your understanding regarding the outside noise, which can be expected due to our location. We also apologise for the issue with the plug in room 102 and thank you for bringing it to our attention. We will look into this to ensure it is addressed. We hope to have the pleasure of welcoming you back in the future. Kind regards, Tatiana Mayan Team Leader

Dear Mary, Thank you for sharing your feedback. We’re pleased to hear that you enjoyed our convenient location, comfortable bed, and well-designed shower. We appreciate your comments regarding the noise and limited wardrobe space, as well as your suggestion to add wall hooks for coats. Please note that additional hangers are available upon request, and our team would be happy to provide more during your next stay. Your feedback is important to us and will be taken into consideration as we continue to improve our guests’ experience. We hope to have the pleasure of welcoming you back in the future. Kind regards, Tatiana Mayan Team Leader