Hôtel Mercure Lyon Centre Beaux Arts 4 stars

Customer review rating (ALL Rating) 4.6/5 1,486 reviews

Hôtel Mercure Lyon Centre Beaux Arts - Image 1
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Description

Hotel extras

  • Ideally situated in the heart of the Presqu'île

  • Historic building

  • Meeting room with natural light

  • 109 yards (100 m) from a public car park

  • Green Key label

Our accommodation(s)

Hotel location

Hôtel Mercure Lyon Centre Beaux Arts

73-75 rue President, Edouard Herriot
69002 LYON
France

GPS:45.760779, 4.834124

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LE B'ARTISTE

B'ARTISTE is the ideal place to discover a selection of local wines, carefully chosen by our teams, as well as a cocktail menu that changes with the seasons.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,486 reviews

Customer review rating 2.0/5

Chloe P. Couples - Confirmed reviews ALL

Location of the hotel was good but I was really disappointed by the standard of our room. It did not feel like a 4 star standard hotel room. The finish of the bathroom, carpet, walls, headboard and ceiling were all poor and not representative of the brand (room 502). Reception was lovely but felt deceptive as the standard and quality of the bedrooms was well below that standard.

Dear Chloe P., Thank you for sharing your feedback regarding your recent stay with us. I appreciate your positive remarks about our location and the reception staff. However, I regret to learn that the condition of your room did not meet your expectations for a four-star establishment. We strive to maintain high standards throughout our hotel, and your comments regarding the room's finish will be taken into account as we continuously work to enhance our guest experience. Thank you once again for your valuable input. Rémi Martignago - General Manager

Customer review rating 4.5/5

Robert H. Couples - Confirmed reviews ALL

The location was in old town, close to everything, with many bouchons and bistros close by, as well as the museums.

Dear Robert Houslby, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed the quiet room, our breakfast offerings, and the assistance from our staff. We also hope you enjoyed the special welcome prepared for you in your room. We hope to have the pleasure of welcoming you back soon! Rémi Martignago - General Manager

Customer review rating 2.5/5

Konstantinos A. Business - Confirmed reviews ALL

The hotel has very kind and helpful staff, a very nice and plentiful breakfast and spacious enough rooms. However, the room was not very clean (one could see the dust in places it should not be), there is no conditioner or body cream (weird for a 4 star hotel), no loafers. There is no every day staff attendance.

Dear Konstantinos A., Thank you for taking the time to share your feedback with us. We sincerely apologize for the cleanliness issues you experienced during your stay. Your comments are important to us and help us improve our services. Regarding the conditioner, body lotion, and slippers, we would like to kindly clarify that these amenities are exclusively available in our Privilege rooms. As for your comment about staff availability, we would appreciate it if you could provide us with a little more detail so that we can better understand your experience. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable stay. Sincerely, Rémi Martignago - General Manager

Customer review rating 4.5/5

Thomas F. Families - Confirmed reviews ALL

Excellent location. Quiet Clean

Dear Mr, Thank you for your positive feedback regarding your stay with us. We are delighted to hear that you enjoyed our excellent location, as well as the cleanliness and tranquility of our hotel. We look forward to welcoming you back in the future. Rémi Martignago - General Manager

Customer review rating 5.0/5

David C. Couples - Confirmed reviews ALL

The staff was very pleasant and helpful. The room was also very nice. The shower button for the overhead shower was broken but I was not going to let that ruin my stay.

Dear Sir, Thank you for your kind feedback regarding our friendly staff and the quality of your room. We sincerely apologize for the issue with the overhead shower button and appreciate your understanding. We hope to welcome you back soon for an even better experience. Rémi Martignago - General Manager

Other web-users rate our hotel

  • 939 reviews 9.8/10 Location
  • 938 reviews 7.6/10 Room
  • 952 reviews 9.2/10 Service
  • 10 reviews 9.1/10 WiFi
  • 344 reviews 7.3/10 Breakfast
  • 201 reviews 8.5/10 Cleanliness
  • 165 reviews 3.9/10 Amenities
  • 23 reviews 4.5/10 Bar

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