Mercure Grenoble Centre Porte Des Alpes 4 stars

Customer review rating (ALL Rating) 4.1/5 606 reviews

Best price
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Mercure Grenoble Centre Porte Des Alpes - Image 1
Mercure Grenoble Centre Porte Des Alpes - Image 2
Mercure Grenoble Centre Porte Des Alpes - Image 3
Mercure Grenoble Centre Porte Des Alpes - Image 4
11, rue Général Mangin, 38100 GRENOBLE, France

Description

Hotel extras

  • Fully renovated hotel with Green Key certification

  • Secure undercover car park and outdoor car park

  • Meeting space for up to 150 people in natural light

  • L'Instant M Restaurant and Bar

  • Relaxation area with pool and sauna, fitness room, furnished terrace

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with 2 zip-beds

Photo out of - Standard Room with 2 zip-beds

Newly renovated room featuring two single beds (35x79") with quilt, USB and USB-C ports, flat-screen TV with Chromecast, courtesy tray, a modern bathroom with shower, Nuxe products and hairdryer.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Joinable bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free access with phone card

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV room service ordering
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 20 m² / 215 sq ft
  • Bedding 2 x Joinable bed(s)
See availabilities

Treat yourself to the luxury of a comfortable room with upscale Mercure bedding, memory foam pillows, bathrobes and slippers. At your disposal: mini-bar with complimentary drinks and a Nespresso machine.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free access with phone card

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV room service ordering
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Whether it's for a romantic getaway or a family stay, our Junior Suite with mountain view is the perfect place to create unforgettable memories, combining modern comfort and natural beauty.

  • Views:

    Mountain view

Max. number of persons
4
Area
From 40 m² / 430 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV room service ordering
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Grenoble Centre Porte Des Alpes

11, rue Général Mangin
38100 GRENOBLE
France

GPS:45.179852, 5.720304

Telephone
Fax +33 4 76 56 26 82

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 105 rooms
  • 4 rooms for people with reduced mobility
  • 5 family rooms
  • 105 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • Arabic
  • English
  • Spanish
  • French
  • Italian
  • Japanese
  • Russian

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Entertainment

  • Piano

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge
  • Express Additional charge

Business

9 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Green area

Well-being

Relaxation area Additional charge

  • Covered

Sports and leisure

Gym

  • On site
  • On site

  • Parking pricing: 14.00 € 14 EUR Per day

Parking Extérieur

Parking information

  • On site

L INSTANT M

Photo out of - L INSTANT M

Our restaurant serves generous, flavourful dishes, with a selection to suit every taste. Enjoy simple, tasty cuisine in a warm, friendly setting.

Cooking style
French
Chef name
JEAN MARC BERNARDINIS
Capacity
60
Accessibility
Accessible service
11, rue Général Mangin, 38100 Grenoble, France
Telephone +33 4 76 56 26 56
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card
  • Luncheon voucher
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Visa

Accommodate food

  • Children menu
  • Vegetarian menu

Our restaurant serves generous, flavourful dishes, with a selection to suit every taste. Enjoy simple, tasty cuisine in a warm, friendly setting.

Our bar with its cozy atmosphere is a real place to relax, welcoming you to enjoy an aperitif. Come and taste our alcoholic and non-alcoholic cocktails and our local beers.

Our team welcomes you from 6:30 am. You can choose between a buffet breakfast with a wide range of produce, breakfast in your room or our Express option

Relax in our Wellness Area at the hotel, with saunas, a whirlpool and a waterfall. Children are not allowed in this area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  606 reviews

Customer review rating 2.5/5

Pauline D. Business - Confirmed reviews ALL

Madam, Thank you for taking the time to share your feedback. We are sorry to hear that our breakfast did not meet your expectations, particularly regarding the quality of the coffee and eggs. Your comments are important to us and have been shared with our breakfast team so that we can continue to improve the quality and variety of our offering. We hope to have the opportunity to welcome you again and provide you with a more enjoyable breakfast experience. Kind regards, Selma Accomodation Manager

Customer review rating 4.5/5

Zoe W. Business - Confirmed reviews ALL

Dear Madam, Thank you very much for your kind feedback! We are delighted to hear that you appreciated the friendliness of our team and enjoyed our breakfast. It was a pleasure to welcome you, and we hope to see you again soon at Mercure Grenoble Centre Porte des Alpes. Kind regards, Selma Accommodation Manager

Customer review rating 1.0/5

Santis E. D. Business - Confirmed reviews ALL

Dear Sir, Thank you for taking the time to share such detailed feedback. We are truly sorry that your experience did not meet the level you were expecting when choosing our hotel. We sincerely apologize for the delays you experienced at reception and in our bar area, as well as for the inconvenience caused by the soap not being replenished after you reported it. These are not the standards of service we aim to provide, and we have shared your comments with the teams concerned. We also regret the issues you encountered with your room, particularly the fallen door plate. This should have been identified and resolved before your arrival, and we are sorry that it was not. Regarding the restaurant, we understand that the limited menu and the temporary closure of the restaurant area on Wednesday evening affected your experience. We apologize for the resulting waiting time and inconvenience. Your feedback is valuable to us, as it helps us identify the areas where we need to improve. We sincerely hope to have the opportunity to welcome you again and provide you with the superior experience you were expecting. Kind regards, Selma Accommodation Manager

Customer review rating 4.5/5

Terry M. Business - Confirmed reviews ALL

Dear Sir, Thank you very much for your kind feedback! We are delighted to hear that you enjoyed the friendliness of our team, especially at breakfast and reception. We are also sorry for the misunderstanding you experienced upon arrival and appreciate your understanding. We will be sure to share your kind words with our team. We hope to have the pleasure of welcoming you back for another enjoyable stay! Selma Accomodation Manager

Customer review rating 4.0/5

David D. M. Business - Confirmed reviews ALL

Thank you very much for your feedback! We are delighted to hear that you enjoyed the comfort and quietness of your room, making it perfect for a restful stay. We are sorry that there were not enough hangers for your clothes and that the absence of a fridge was not convenient. We appreciate you sharing these comments with us, as they help us improve our guests’ comfort. We hope to have the pleasure of welcoming you again soon! Kind regards, Selma Accomodation Manager

Madam, Thank you for taking the time to share your feedback. We are sorry to hear that our breakfast did not meet your expectations, particularly regarding the quality of the coffee and eggs. Your comments are important to us and have been shared with our breakfast team so that we can continue to improve the quality and variety of our offering. We hope to have the opportunity to welcome you again and provide you with a more enjoyable breakfast experience. Kind regards, Selma Accomodation Manager

Customer review rating 4.5/5

Zoe W. Business - Confirmed reviews ALL

Great

Dear Madam, Thank you very much for your kind feedback! We are delighted to hear that you appreciated the friendliness of our team and enjoyed our breakfast. It was a pleasure to welcome you, and we hope to see you again soon at Mercure Grenoble Centre Porte des Alpes. Kind regards, Selma Accommodation Manager

Customer review rating 1.0/5

Santis E. D. Business - Confirmed reviews ALL

I booked at this hotel as I was looking for a superior experience, but: 1) Upon arrival, despite there were 2 receptionist and 1 client before me, I had to wait until both were free 2) Room is very basic and needs some updates, e.g. when I arrived the plate over the door was on the ground (it fell before my arrival and nobody took care of that) 3) Restaurant menu choices are limited 4) While having a shower, I discovered soap was finished (very annoying); in the morning I reported this to the reception but in the evening I discovered it was not refilled 5) On Wed evening the restaurant area was closed, I had to have dinner in the bar area which was crowded, waiting 20' to be seated, 30' for the waiter to take the order.

Dear Sir, Thank you for taking the time to share such detailed feedback. We are truly sorry that your experience did not meet the level you were expecting when choosing our hotel. We sincerely apologize for the delays you experienced at reception and in our bar area, as well as for the inconvenience caused by the soap not being replenished after you reported it. These are not the standards of service we aim to provide, and we have shared your comments with the teams concerned. We also regret the issues you encountered with your room, particularly the fallen door plate. This should have been identified and resolved before your arrival, and we are sorry that it was not. Regarding the restaurant, we understand that the limited menu and the temporary closure of the restaurant area on Wednesday evening affected your experience. We apologize for the resulting waiting time and inconvenience. Your feedback is valuable to us, as it helps us identify the areas where we need to improve. We sincerely hope to have the opportunity to welcome you again and provide you with the superior experience you were expecting. Kind regards, Selma Accommodation Manager

Customer review rating 4.5/5

Terry M. Business - Confirmed reviews ALL

Very friendly staff particularly at the breakfast room and reception, my only complaint was the day I arrived there was someone checking the room locks and as I stepped out of the lift to head to my room he asked me for my room number without introducing himself but we late resolved our differences

Dear Sir, Thank you very much for your kind feedback! We are delighted to hear that you enjoyed the friendliness of our team, especially at breakfast and reception. We are also sorry for the misunderstanding you experienced upon arrival and appreciate your understanding. We will be sure to share your kind words with our team. We hope to have the pleasure of welcoming you back for another enjoyable stay! Selma Accomodation Manager

Customer review rating 4.0/5

David D. M. Business - Confirmed reviews ALL

The room is quite good although there is no fridge and i did not have enough hangers for my clothes. It is very silent, perfect to rest.

Thank you very much for your feedback! We are delighted to hear that you enjoyed the comfort and quietness of your room, making it perfect for a restful stay. We are sorry that there were not enough hangers for your clothes and that the absence of a fridge was not convenient. We appreciate you sharing these comments with us, as they help us improve our guests’ comfort. We hope to have the pleasure of welcoming you again soon! Kind regards, Selma Accomodation Manager

Customer review rating 4.0/5

Alex D. J. Solo - Confirmed reviews ALL

Made a booking throught booking.com and stayed a night extra. That was not manageble through booking so had to arrange that at reception. The room was clean and spacious en facilities were good.

Dear Alex D. J., Thank you for your positive feedback regarding your stay with us. We are pleased to hear that you appreciated our location and facilities. We acknowledge the challenges you faced with your booking and appreciate your understanding as our team assisted you at the reception. Best regards, Mercure Grenoble Centre Porte Des Alpes Réceptionniste Nicolas

Customer review rating 4.0/5

Robin S. Couples - Confirmed reviews ALL

Room and amenities were good but the limited room service food provided was less than satisfactory. I believe this was due to the time of year.

Dear Guest, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our room and amenities satisfactory. We appreciate your comments about the room service options and will take your insights into consideration as we evaluate our offerings. Best regards, Mercure Grenoble Centre Porte Des Alpes Réceptionniste Nicolas

Customer review rating 1.0/5

Kirti S. Families - Confirmed reviews ALL

The air conditioner in the room was not working at all. I was given an option to move to another room. None of the rooms were actually cold. For breakfast, there was almost nothing to eat. On sunday, we reached the breakfast table at 9:30 am. Please note breakfast time was 6:30 - 11am.. There were no fruits except rotten apples. Only one piece of potato and one scoop of scrambled egg. That’s it. We had to remind them multiple times even then only scrambled egg came around 10:45. There was no water to drink. We had to ask that as well and there was only one attendant taking care of all customers. The cutlery was also not clean properly.

Dear Guest, Thank you for taking the time to share your detailed feedback. We are sincerely sorry that your stay did not meet your expectations. We regret the issues you experienced with the air conditioning and understand your disappointment, especially after being offered another room without a satisfactory improvement. We are also sorry to hear about the lack of breakfast items, the delay in replenishing the food and water, as well as the cleanliness of the cutlery. We understand that these issues made your breakfast experience particularly disappointing. We also apologize for the lack of staff available during breakfast and for the inconvenience this caused. Your comments have been shared with the relevant teams so that these points can be addressed and our services improved. Best regards, Mercure Grenoble Centre Porte Des Alpes Receptionist Nicolas

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Parking really difficult, as the parking lot is not easy to access. Worse on SUV.

Dear Guest, Thank you for your positive feedback. I appreciate your comments regarding the challenges with parking, especially for larger vehicles. We understand that access can be tricky and are continually evaluating our facilities to enhance the experience for all our guests. Goodbye, Mercure Grenoble Centre Porte Des Alpes Réceptionniste Nicolas

Customer review rating 3.0/5

Luna E. Couples - Confirmed reviews ALL

The hotel is located anout half hour walk from the old town. The reception area was very nice and the staff was welcoming. Our room was on the 4th floor and was ok for 2 nights. It was spacious but needed some maintenance. There was some mould in the bathroom walls, the rain shower head was spraying water mostly towards the walls, the safe was not working and it had no fridge or minibar. The bed also had a damp smell. We mentioned this to the reception lady and took note of it. She also said that the type of bedroom comes with no fridge but we have stayed in other Mercure hotels and have had one so we assumed it would have it. It would help to make it more notorious at the time of booking.

Dear Luna E., Thank you for sharing your experience at Mercure Grenoble Centre Porte Des Alpes. We appreciate your feedback and are pleased to hear that you found our reception area welcoming and our staff friendly. However, I regret to learn that your room did not meet the standards we strive to uphold. Your observations regarding the maintenance issues, such as the mould and the functionality of the shower, have been noted. We understand that these aspects significantly impact your comfort during your stay. In terms of the amenities, I acknowledge your comments regarding the absence of a fridge or minibar in your room type. We will work on making this information clearer during the booking process to better manage our guests' expectations. Your insights are invaluable as we continuously seek to improve our services. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future. Best regards, Mercure Grenoble Centre Porte Des Alpes Réceptionniste Nicolas

Customer review rating 3.0/5

Tanvi B. Business - Confirmed reviews ALL

Room had a strange smell There was dirty laundry that belong to last guest that hadn’t been cleaned out Room key got deactivated every day - had to go to the counter multiple times

Customer review rating 1.5/5

Timothee B. Business - Confirmed reviews ALL

Not the greatest experience at all. No shampoo, dirty curtain with a stain of feces or something, the calcaire in the shower is disgusting, it's raining cats and dogs outside but no umbrella is lent to the customer of the hotel.

Dear Guest, Thank you for your feedback. We sincerely apologize that your stay did not meet your expectations. We are very sorry to hear about the cleanliness issues you encountered, the missing shampoo, and the inconvenience caused. Please rest assured that your comments have been shared with the relevant teams so that these issues can be addressed promptly. We appreciate your feedback and hope to have the opportunity to provide you with a much better experience in the future. Best regards, Nicolas Mercure Grenoble Centre Porte des Alpes

Customer review rating 1.5/5

Garth M. Business - Confirmed reviews ALL

Hotel Staff was not too helpful. The service at the bar was absolutely pathetic, the bar never open on time and when it does the barman disappears without a trace and you wait forever to get drinks even a second one as the barman is not where he should be!! Will not recommend to any colleagues / friends, would rather book elsewhere!!

Dear Guest, Thank you for your feedback. We sincerely apologize that the bar service did not meet your expectations. We regret the delays and inconvenience you experienced and have shared your comments with our team to help improve our service. We hope to have the opportunity to welcome you again and provide you with a much better experience. Best regards, Nicolas Mercure Grenoble Centre Porte des Alpes

Customer review rating 4.5/5

Guenther B. Couples - Confirmed reviews ALL

Comfortable, pleasant stay.

Dear Sir, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient, enjoyed the cleanliness of our facilities, and had a comfortable experience. We have well noted the provided feedback regarding the bathroom equipment and will follow-up with our technical department. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Viktorija - La Réception Mercure Grenoble Centre Porte Des Alpes

Customer review rating 4.5/5

Graham R. Friends - Confirmed reviews ALL

Staff were great especially at dinner and the bar

Hello, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our staff welcoming and that you enjoyed your dining experience. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. Best regards, Viktorija - La Réception Mercure Grenoble Centre Porte Des Alpes

Customer review rating 5.0/5

Eamonn T. Couples - Confirmed reviews ALL

Super hotel with great facilities

Dear Mrs T., Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your stay and appreciated our hospitality. Your kind words are a great source of motivation for our team, and we will be pleased to share your feedback with them. Warm regards, Selma Accomodation Manager

Customer review rating 5.0/5

Derek Y. Friends - Confirmed reviews ALL

On arrival they went out of the way to tender to our Supercars into the Underground Garage, treated us all with excellent service at the Bar/Restaurant and made our day.

Dear Derek Y., Thank you for your kind words regarding your recent stay at Mercure Grenoble Centre Porte Des Alpes. We are pleased to hear that Inas and our bar staff provided exceptional service, particularly with your Supercars and dining experience. Your appreciation for their efforts will certainly be shared with them, as we strive to maintain high standards in guest service. We look forward to welcoming you back in the future. Best regards, Selma Accomodation Manager

Customer review rating 5.0/5

Louise C. Business - Confirmed reviews ALL

We were warmy welcomed by the staff and the rooms were really nice !

Dear Madame, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our staff provided you with a warm welcome and that you enjoyed the comfort of our rooms. It is our pleasure to serve you. Best regards, Viktorija - La Réception Mercure Grenoble Centre Porte Des Alpes

Customer review rating 5.0/5

Anh S. H. Business - Confirmed reviews ALL

I stayed here for 2 weeks . The bed was the best in a hotel I've ever had actually better than my own at home. No back pain at all. The tv allowed me to watch Netflix and YouTube and the local programs allowed me to watch sports and movies. All of this allowed me to turn off my brain after returning from the office . The windows can be opened which was great for fresh air and the car park offered security for my car The cleaning staff always kept the towels fresh . I really loved it here My only nit-pick was the gym needed a treadmill. Other than that , amazing

Dear Anh S. H., Thank you for taking the time to share your wonderful experience at our hotel. We are delighted to hear that your stay felt like home and that you enjoyed the comfort of our beds, as well as the entertainment options available in your room. It is gratifying to know that our facilities, including the secure parking and fresh towels provided by our cleaning staff, contributed positively to your stay. We appreciate your feedback regarding the gym facilities. Your suggestion for the addition of a treadmill will be taken into consideration as we continuously strive to enhance our guests' experience. We are thrilled that you found your stay amazing overall and hope to welcome you back in the future for another relaxing visit. Best regards, Selma

Customer review rating 0.5/5

Avinash K. Business - Confirmed reviews ALL

No room service.

Dear Sir, We are very surprised and truly sorry to learn about your experience. We sincerely regret that your stay did not meet your expectations. Please do not hesitate to approach the Front Desk during your stay as we are always at your full disposal to propose the necessary solutions. We hope you might reconsider and give us another opportunity to provide you with a much better experience. Sincerely, Viktorija – La Réception Mercure Grenoble Centre Porte Des Alpes

Other web-users rate our hotel

  • 164 reviews 7/10 Location
  • 394 reviews 5.8/10 Room
  • 362 reviews 8/10 Service
  • 6 reviews 5.9/10 WiFi
  • 147 reviews 4.4/10 Food
  • 142 reviews 7.1/10 Breakfast
  • 107 reviews 4.9/10 Amenities
  • 106 reviews 3.8/10 Cleanliness

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