Mercure Poitiers Site du Futuroscope Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,861 reviews

Hotel extras

  • Direct access from the A10 highway, exit 28

  • A 15-minute walk from Arena Futuroscope

  • Homemade cuisine made with fresh local produce

  • 8073 sq. ft. (750 m²) of modular meeting roomsequipped for your events

  • Family rooms for up to 6 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Poitiers Site du Futuroscope Hotel

Avenue Jean Monnet, Teleport 3 BP 50190, BP 50190
86962 FUTUROSCOPE CHASSENEUIL
France

GPS:46.668523, 0.359373

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LA CUISINE DE MARIE

To the backdrop of a modern Bistrot-style setting, the restaurant serves a delicious range of dishes prepared from fresh, local produce.

Book

Our accommodation(s)

Our Standard Rooms have been renovated with you in mind, to offer a more modern decor and ambiance.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,861 reviews

TripAdvisor Rating  4.0/5  800 reviews

Well located for access from the motorway but tired rooms & soulless

Customer review rating 2.0/5

Mark Couples - Confirmed reviews ALL

The most disappointing Mercure we've ever stayed in. Checked in online before 2pm arrived to be told the restaurant was closed which was one of the main reasons for staying at this hotel after a long drive from Spain. Public areas well maintained but soulless, no life, no staff, except for a token receptionist. Room was tired & not up to the standard we've come to expect from Mercure. 2** hotel at best

Dear MARK W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Poitiers Site du Futuroscope. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is clearly indicated on all of our sites that the restaurant is closed on weekends. An email was sent to you on January 8, we can't do better not to disappoint our customers... We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Mathilde General Manager

Good location and food

Customer review rating 3.0/5

Jesus Families - Confirmed reviews ALL

Room looked old and standard clean. Enough for a stopover in a road trip.

Dear JESUS L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Site du Futuroscope. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best regards, Mathilde

Well located, perfect bedroom, spacious and comfortable

Customer review rating 4.5/5

Bertrand .. Couples - Confirmed reviews ALL

We stayed two nights and everything was alright, good bedroom and bed, very nice breakfast with a lot of choice! The only bad points was the closed restaurant this weekend.

Dear BERTRAND A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Site du Futuroscope. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Mathilde General Manager

Pleasant stay

Customer review rating 4.0/5

Cj Couples - Confirmed reviews ALL

Space in the car park which was good, great welcome from reception, checking in was quick and easy, the receptionists were able to help with a query we had. Room fine, had everything we needed. Very disappointed by breakfast - for 16 euros there was not much choice, especially of cereals & toppings, breads or cakes and the buffet wasn't topped up much whilst we were there. There was a problem with the coffee machine, asked one of the guys to look at it and he filled up the milk, but left it without checking it was working and it didn't.

Dear CAROL H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Site du Futuroscope. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am really sorry for your experience on the beakfast.... Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best regards, Mathilde General Manager

Stay room 110

Customer review rating 3.5/5

Patrick C. Couples - Confirmed reviews ALL

As frequent guest the room was as I expected, clean and practicle. However the heating /airco did not work at all. No way to settle the temperature, no way to stop the blowing system... as a consequence we did not sleep...

Dear PATRICK C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Site du Futuroscope. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that our air conditioning system is not up to your hearing comfort. Know that this one is obsolete (it is 30 years old) and that we are doing studies to modernize it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Mathilde

In partnership with TripAdvisor

Other web-users rate our hotel

  • 299 reviews 8.4/10 Location
  • 733 reviews 7.6/10 Room
  • 815 reviews 8.8/10 Service
  • 428 reviews 7.6/10 Breakfast
  • 402 reviews 7/10 Comfort
  • 291 reviews 8.3/10 Cleanliness
  • 132 reviews 8.1/10 Vibe
  • 101 reviews 7.8/10 Amenities

Powered by Trustyou

All our hotels in Futuroscope Chasseneuil