Mercure Poitiers Site du Futuroscope Hotel

Mercure Poitiers Site du Futuroscope Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,413 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Direct access from the A10 highway, exit 28

  • 10 minutes' walk from Parc du Futuroscope

  • Homemade cuisine made with fresh local produce

  • 8073 sq. ft. (750 m²) of modular meeting roomsequipped for your events

  • Family rooms for up to 6 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Poitiers Site du Futuroscope Hotel

Avenue Jean Monnet, Teleport 3 BP 50190, BP 50190
86962 FUTUROSCOPE CHASSENEUIL
France

  • NATIONALE 10:  FUTUROSCOPE

  • By plane

    POITIERS BIARD At 12km / 7.5 miles

  • By helicopter

    Poitiers Biard At 12km / 7.5 miles

  • By car

    Futuroscope At 0.2km / 0.13 miles

  • By train

    POITIERS At 12km / 7.5 miles

  • By train

    TGV FUTUROSCOPE At 3km / 1.86 miles

GPS:46.668523, 0.359373

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LA CUISINE DE MARIE

To the backdrop of a modern Bistrot-style setting, the restaurant serves a delicious range of dishes prepared from fresh, local produce.

Our accommodation(s)

Our Standard Rooms have been renovated with you in mind, to offer a more modern decor and ambiance.

Our guest reviews

Our guest reviews for
Mercure Poitiers Site du Futuroscope Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,413 reviews

TripAdvisor Rating  4.0/5  769 reviews

Certificate of excellence 2022

Just off the motorway which is perfect

Customer review rating 5.0/5

Michael O. Solo - Confirmed reviews ALL

Very friendly staff very clean and comfortable. I had a privilege room which was perfect

Dear Mr S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Site du Futuroscope. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloé - Front Desk

No privacy and really bad service

Customer review rating 1.5/5

Inbar Families - Confirmed reviews ALL

The staff treated us like trash, we stayed for only one night and they interrupted us the entire time. I have sent a complaint about that yesterday.

Dear INBAR L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Poitiers Site du Futuroscope. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Staff and service well but somewhat ageing establishment

Customer review rating 2.5/5

Corinne N. Families - Confirmed reviews ALL

The room was comfortable but the bathroom ceiling was decrepit, unpleasant toilet smells and impossible to stop the noise of heating ventilation. So a little disappointed because the MERCURE brand has accustomed us to better performances. The positive point is the acceuil, the staff and the proximity with the futuroscope. We also recognized the commercial gesture to compensate for these disapprovals

RAS

Customer review rating 4.5/5

Marc G. Business - Confirmed reviews ALL

RAS

Monsieur G., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Poitiers Site du Futuroscope. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Chloé - La réception

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Hôtel confortable

Monsieur L. Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. Chloé - La réception

Good location, quiet rooms, very clean

Customer review rating 5.0/5

Normandie T. Couples - Confirmed reviews ALL

Good location for visiting surrounding towns villages and atractions. Covid rules being well enforced, spotlesss. Restuarant good.

Dear Mr C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Site du Futuroscope. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloé - La réception

Au calme

Customer review rating 4.5/5

Nathalie H. Couples - Confirmed reviews ALL

Excellente.

Madame H., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Poitiers Site du Futuroscope. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Chloé - La réception

Excellent three nights stay - very clean, Covid rules applied

TripAdvisor rating 5.0/5

604gc TripAdvisor review

Clean tidy comfy hotel, quite rooms, good staff, excellent breakfast choice, reccommended. Great location to visit the area. Plenty of shops and restruarents near by. Poitiers just five to ten kilometres drive, access there not easy though!

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Site du Futuroscope. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloé - La réception

Great welcome, poor breakfast

TripAdvisor rating 3.0/5

engelbertus2021 Couples - TripAdvisor review

Great welcome by Chloe at reception. Comfortably located near toll exit and Tesla superchargers. Plenty restaurant in vicinity. Room was OK. Breakfast quite poor, not meeting Mercure standards, neither in terms of buffet choice or attentiveness staff.

Dear guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Chloé - Front desk

Great place for family time at Futuroscope

Customer review rating 5.0/5

Delphine Families - Confirmed reviews ALL

The hotel is very well located and propose nice rooms that can welcome up to 4 kids with their parents. Great team, bright breakfast room. We did not try the restaurant. We stayed there last year, we will come back next year.

Madame C., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. Hanta / la réception

Not as weel as expected

Customer review rating 2.0/5

Rvg Families - Confirmed reviews ALL

We book Mercure in order to obtain a better experience than classical one. Event if breakfasts were good (but not so much diifrent than Ibis for example) restaurant at diner was a pitty ... and after first experience we decided to take our diners outside of the hotel . ( In experimented staff waiting for 45 minutes to obtain drinks and meal delivered 5 minutes after...) Room not so different than lower class accord hotel. Small bathroom, classical services.. Definitly not a the expected level for Mercure

Dear Mr G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Poitiers Site du Futuroscope. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chloé - Front Office

Customer review rating 4.5/5

Simon W. Couples - Confirmed reviews ALL

Comfortable room, friendly and helpful staff. Disappointing the kitchens are closed on Sunday.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Well located

Customer review rating 4.0/5

Jonathan Families - Confirmed reviews ALL

The staff were kind.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ophélie - La réception

Really pleased with our stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

The room was perfectly clean and breakfast was great.

Very nice as usual....

TripAdvisor rating 5.0/5

Hansgerd M Business - TripAdvisor review

I have been the third time in two months at this hotel,, réception very friendly room and bed perfect badroom clean and modern, check out fast and easy, having work in the Poitiers region I will return there..

Dear Hansgerd, We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Site du Futuroscope. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards,

Good hotel shame about the restaurant

TripAdvisor rating 1.0/5

196trevort Couples - TripAdvisor review

Parking, reception, room and breakfast were all good. However we had dinner in the restaurant and the food was awful and the prices high. The vegetables were clearly frozen and reheated to mushiness. The desert was microwaved from frozen so I had a variably heated and stale tarte au pomme. I suspect we might have been better off having the set menu rather than going a la carte. We shall not stay at this hotel again.

Dear Guest, Thank you for taking the time to share your feedback. We are glad that you enjoyed reception, room and breakfast. We are sorry that our homemade cuisine freshly made everyday by our Chef did not meet your expectations; please allow us to express our sincerest apologies. We hope to welcome you back to our hotel very soon. Best regards

Great stopover hotel

TripAdvisor rating 4.0/5

biarritz1 Families - TripAdvisor review

Conveniently placed by the A10 this hotel combines comfort and convenience with good food and service. Recently refurbished it is smart and clean. Plentiful car parking, just hundreds of metres from the motorway junction and with Futurescope on the doorstep.

Dear guest, Thank you for the great review of the hotel Mercure Poitiers Site du Futuroscope. We are happy that you enjoyed your stay and hope to see you again very soon. Best regards

No restaurant open

TripAdvisor rating 3.0/5

gerry395 Couples - TripAdvisor review

I was generally unimpressed with this hotel as they had no restaurant open for some of the week, when I asked why, I was told it is mentioned on the website. The wi fi connection was patchy and made it difficult to do anything (banking etc) .

Dear Gerry, Thank you for taking time to tell us about your experience at the Hôtel Mercure Poitiers Site du Futuroscope. We have taken your note into consideration and contacted the company to check the wi fi connection. Hope to be able to welcome you again. Cordially,

Convenient for Futuroscope

TripAdvisor rating 4.0/5

Anne_gers Families - TripAdvisor review

Really convenient for your Futuroscope stay (8 min walk), close to the park, welcoming staff, nice rooms, kids Xbox available in the lobby, nice breakfast buffet. Did not tested the restaurant, closed on our arrival.

Very comfortable hotel next to Futuroscope

TripAdvisor rating 5.0/5

cityquay31 Couples - TripAdvisor review

Very good location with easy access to and from A10 so an excellent overnight stop for those driving further south like us. Very good service from everyone we encountered in the hotel - we were made to feel that nothing was too much trouble for them.

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