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Novotel Poitiers Site du Futuroscope Hotel 4 stars

Customer review rating 4.3/5 6,844 reviews

ALLSAFE approved hotel

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Novotel Poitiers Site du Futuroscope
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Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • Hygiene and prevention measures meet the highest standards

  • Ideal as a stopover on long journeys, near A10 highway exit 28

  • Direct access: A10 highway exit Futuroscope no. 28

  • Breakfast, lunch and dinner served via room service.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Poitiers Site du Futuroscope

Avenue René Monory
BP 30135 TELEPORT IV
FUTUROSCOPE- CHASSENEUIL
86360 chasseneuil du poitou
france

Tel: +33549499191

Fax: (+33)5/49499190

Check-in from 15h00

Check out up to 11h00

  • VITALIS :  1 Lycée Pilote

  • By plane

    PARIS ORLY At 300km / 187.5 miles

  • By plane

    POITIERS BIARD At 13km / 8.08 miles

  • By helicopter

    POITIERS BIARD At 8km / 4.97 miles

  • By car

    FUTUROSCOPE SORTIE 28 At 0.2km / 0.12 miles

  • By train

    FUTUROSCOPE DE POITIERS At 3km / 1.86 miles

  • By train

    POITIERS At 9km / 5.63 miles

  • By train

    POITIERS CENTRE At 11km / 6.84 miles

GPS :46.669136, 0.361278

Hotel services

NOVOTEL CAFE

Eat what you want when you want, except on Sundays. Simple, healthy and tasty cuisine. Catering available all day to satisfy your cravings. Escape from it all at the restaurant, terrace, bar or room.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Room service Additional charge
    • Express Additional charge
    • Children
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 10 Meeting rooms
  • Business Center
    • Self service business center
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 127 rooms
    • 4 rooms for people with reduced mobility
    • 127 family rooms
    • 18 connecting rooms
    • 127 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • German
    • Spanish
    • English
    • Italian
    • French
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • parking de lhôtel
    • On site
    • 45 parking spaces
    • Private
    • TESLA recharging units
    • Parking opened 24/7
Well-being
  • Swimming pool
    • Outside
    • On site
  • InBalance by Novotel
    • On site
    • Hammam
    • Sauna room
Boutiques/shopping
  • Gift shop/newspaper shop
Family
  • Services for children
    • Childrens TV Channels
    • Childrens library
    • Board games available
    • Video game area
    • Indoor playground for children
    • Play area

Our accommodation(s)

The Novotel Poitiers Site du Futuroscope offers rooms measuring 269-431 sq. ft. (25-40 m²), equipped with a bathroom with shower and separate toilet, free WIFI, tea and coffee making facilities, flat-screen TV, safe and minibar with free mineral water.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 300

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Poitiers Site du Futuroscope

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,844 reviews

TripAdvisor Rating 4.0/5

602 reviews

Well located

Customer review rating 3.5/5

Anonymous Couples - 11/10/2021 Confirmed reviews ALL

The hotel was very nice, breakfast good but we were very disappointed that the restaurant was closed and the food at the Ibis very mediocre and expensive

Dear BARRY B., Thank you for taking the time to tell us about your experience at the Novotel Poitiers Site du Futuroscope. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located but!

Customer review rating 3.0/5

Pauline Couples - 28/09/2021 Confirmed reviews ALL

Hotel was in good location for motorway but the restaurant was very short staffed - had to wait a long time to even get a drink and the food was poor - steak was very tough. Only had one set of towels in room but 2 robes and slippers! Also we were not pleased that we had to wear blue wrist bands to show we had had our Covid vaccinations - this was not necessary.

Dear PAULINE D., Thank you for taking the time to tell us about your experience at the Novotel Poitiers Site du Futuroscope. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominique CAMAILLE Directeur

Good mid way stop over

TripAdvisor rating 4.0/5

robpP4823HJ 25/09/2021 TripAdvisor review

A good location for a mid way stop over going N/S. Easy to find just off the Autoroute. Usual Novotel standard and reasonable dinner menu. Restricted grounds but good parking. Would recommend for s layup.

Thank you very mich

Well located

Customer review rating 3.5/5

Catherine Solo - 13/09/2021 Confirmed reviews ALL

I've used this hotel on a few occasions and have always liked it. I have to say that there is a definite decline in the aesthetics. Parts look shabby (look up at the ceiling in breakfast area) and reception area looks like a child's playroom with these strange colour multicolour blocks to the side. Room was clean and sufficient, bed comfortable. Breakfast ok but scrambled eggs were awful (definitely not made from fresh eggs). Overall my stay was ok but not any better than I've had in a 3 star Ibis for less money. You charge more money than surrounding hotels in equally good location but I now question if it's worth it. Also the internet you provide that I was unable to get is not secure and this is not good! Staff were friendly and efficient.

Dear WILLIAM D., Thank you for taking the time to tell us about your experience at the Novotel Poitiers Site du Futuroscope. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

just ok

Customer review rating 2.5/5

Sergio Families - 06/09/2021 Confirmed reviews ALL

one night stay in a road trip hotel. Not enough bath towels for all 3 persons that stayed on the room. Bathroom towels were old and were not clean. Noisy room due to old window seals.

Dear SERGIO G., Thank you for taking the time to tell us about your experience at the Novotel Poitiers Site du Futuroscope. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located

Customer review rating 4.0/5

Joseph Families - 01/09/2021 Confirmed reviews ALL

All was just fine.

Dear JOSEPH-DANIEL S., We very much appreciate your comments regarding your stay at the Novotel Poitiers Site du Futuroscope. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominique CAMAILLE Directeur

Not enough staff

Customer review rating 3.0/5

Agnes Families - 30/08/2021 Confirmed reviews ALL

The staff was not enough and so they try to answer , but was over charged. I had a better opinion of Novotel.

Dear AGNEES N., Thank you for taking the time to tell us about your experience at the Novotel Poitiers Site du Futuroscope. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominique CAMAILLE Directeur

Nice people, nice room and breakfast, shameful logistic!

Customer review rating 3.0/5

Gilles Families - 27/08/2021 Confirmed reviews ALL

Most of custumers are visiting the Futuroscope and consequently checking on evening. However, no checking was accepted before 3:00pm. No shuttle from railway station, no shuttle to reach the Futuroscope entrance. Arrived at 12:15 we did our first attraction at Futuroscope at 5:30pm!!!! Hard getting a Taxi from there! Beside this peoples at Novotel were nice and helpful.

Dear GILLES T., Thank you for taking the time to tell us about your experience at the Novotel Poitiers Site du Futuroscope. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

As always very comfortable with full service

Customer review rating 4.5/5

Ahmed E. A. Families - 23/08/2021 Confirmed reviews ALL

The hotel is 10 mn walking from Futurescope, like most hotels in the area. The rooms were spacious and with full ameneties and the hotel is very quiet which is much needed after a day at the park. The breakfast was very good and the restaurant at the hotel is definetely better then the eating options at the park. Highly recommend.

Dear AHMED EL A., We very much appreciate your comments regarding your stay at the Novotel Poitiers Site du Futuroscope. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 3.5/5

Kate N. Families - 17/08/2021 Confirmed reviews ALL

Well located for futurescope although could do with some more signposts directing you to the entrance. It was pretty unclear and we went to the futurescope hotel entrance by accident. Bed and breakfast were good as expected for other times we have stayed at Novotels in the past. Hence why we booked this one. Evening meal was poor though…. The app showed different meal choices in French and English (can send photos if needed). Not sure why we couldn’t have just had a plain menu to look at as it was quite confusing with the poor English translation. We ended up just looking at the app in French. Waitress was ok but waiter that showed us to our seats (after we had been queueing for 10 minutes) was pretty rude and grumpy. Boys had burgers which were ok but I had ‘fishnchips’. This was basically a dried up oven baked bit of cod and some boiled potatoes. Translation for the record - chips are frites. Not sure what happened to the vegetables it was supposed to come with either. The wine we ordered was also different from the one we received. We mentioned about the app to the waitress but everyone was so grumpy we didn’t mention anything else about the meal.

Dear KATE, Thank you for taking the time to tell us about your experience at the Novotel Poitiers Site du Futuroscope. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 3.0/5

Anonymous Families - 17/08/2021 Confirmed reviews ALL

Very busy week-end with the implementation of new covid rules led to a form of chaos in the restaurant (dinner and breakfast). Parking was fully booked and we had to park in a non-secured location.

Dear ANTOINE G., Thank you for taking the time to tell us about your experience at the Novotel Poitiers Site du Futuroscope. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

August + Futuroscope = Nope

Customer review rating 2.5/5

Stephane G. Families - 10/08/2021 Confirmed reviews ALL

This hotel could certainly be nice overall, but the overcrowded month of August made our experience underwhelming for a few reasons: - I had to ask for a towel for our daughter every day as the staff kept forgetting. - Part of the staff at the restaurant/bar could be a little bit more helpful and polite. - The carpet in the restaurant area is dirty, and the cleaning could be more thorough. - Our Diner at the restaurant was more than underwhelming (poke bowl & pasta gratin). - The breakfast is good, but lacks variety for a 5 days stay. On the positive side: - The outside swimming pool is warm and nice. - There are enough parking spots all around the hôtel (the private one for the hôtel is filled easily).

Dear STEPHANE G., Thank you for taking the time to tell us about your experience at the Novotel Poitiers Site du Futuroscope. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

well located

Customer review rating 4.5/5

Alberto H. Families - 08/08/2021 Confirmed reviews ALL

staff friendly and available for the client

Dear ALBERTO H., We very much appreciate your comments regarding your stay at the Novotel Poitiers Site du Futuroscope. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointing

Customer review rating 1.5/5

F B. Families - 08/08/2021 Confirmed reviews ALL

We booked two rooms as a stopover and used the hotel restaurant. The restaurant was very disappointing - good start with great hostess, however we had to repeatedly get up to get a waiter to come to our table. No one explained there was an online menu, my sons food was cold; green beans were clearly dumped straight out of a can; adult fish & chips had no chips and was very poor - small, limp fish reheated from the freezer presumably with limp salad. My other children’s pasta was fine but their accompaniments never arrived. My husbands starter arrived at the same time as all the mains. We were also overcharged at checkout. Hotel rooms were pleasant but had a bit of ceiling coming down in the toilet (I have a photo) and a tv that wouldn’t change channel or switch off. This was an expensive stay and we were sufficiently horrified to vow never to stay in a Novotel again.

Dear F B., Thank you for taking the time to tell us about your experience at the Novotel Poitiers Site du Futuroscope. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

The room was not clean

Customer review rating 0.5/5

Carmen G. B. Families - 02/08/2021 Confirmed reviews ALL

There were bottles left in the fridge from a previous customer; once of them was actually open and half empty. I know as an adult that Novotel does not offers mini-bar service, but my 9 years old son does not know brands like that. He could have drank from one of those bottles and get sick. Terrible mistake that you did, and unaceptable in covid times.

Dear CARMEN GALDO B., Thank you for taking the time to tell us about your experience at the Novotel Poitiers Site du Futuroscope. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominique CAMAILLE Directeur

Recent

TripAdvisor rating 3.0/5

jacquesn486 28/07/2020 TripAdvisor review

Covid-19 Protocols and sanitizing measures were very good... Felt more reassured than before I arrived... However, as for the room I wasn't reassured that the room was as covid-19 secured as the commune areas of the hotel... For example the toilet roll in my rooms was 2/3 used and there wasn't a replacement.

Bonjour jacques, Pour information, notre hôtel a obtenu depuis le 30 Juin dernier le Label de propreté et prévention ALLSAFE créé par ACCOR, et vérifié par Bureau Veritas! Ce label garantit à nos clients que nos mesures d’hygiène et de prévention respectent les normes les plus élevées, et ce, afin de vous accueillir dans les meilleures conditions. Nous sommes le seul hôtel du site à avoir le label et nous respectons l'ensemble des mesures qu'il impose à la lettre. Vous pouvez séjourner dans notre hôtel en toute tranquillité :) A très bientôt chez Novotel.

Strange times

TripAdvisor rating 4.0/5

Peter S 29/06/2020 TripAdvisor review

The Hotel did its' best to give us a "normal" stay, but impossible in these times. The only negative was a stain on the Sofa, bearing in mind that the hotel had been closed for a long period, this was surprising. Dinner was excellent but shame that breakfast was somewhat stilted by having to be served, and no warm dishes available, but under the circumstances, understandable. Novotel, you are forgiven.

Bonjour peter, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Poitiers Futuroscope. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Novotel sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Bien Cordialement,

This is an excellent place

TripAdvisor rating 4.0/5

GJGPearce Family - 03/09/2019 TripAdvisor review

It was all good throughout, except when it came to dinner. we advised the waiter that our French was limited. The waiter just ignored us and carried on speaking in rapid fire French. It must have been obvious that we did not understand. My wife ended up getting a starter with meat in it. She does not eat meat. I swapped with her of course. When this language issue happened to us in the Novotel Pau the day before, the waiter went and got one of his colleague who spoke perfectly good English so could assist us. it is not my usual experience as a long term Accor group user. The waiter also put the bill on our room, even though we tried to explain to him we had paid for everything up front, except the drinks. He just slapped a pen down on the table and spoke at us in rapid fire French. He was rather rude to say the least. Other than this customer service blip, the hotel and facilities were very good indeed.

Thank you for our message

the best place to consider Futuroscope visit.

TripAdvisor rating 5.0/5

OnAir256221 Family - 07/08/2019 TripAdvisor review

The hotel is clean, swimming pool ok even if very crowdy. At a Walking distance to Futuroscope entrance. Food pretty good. You will enjoy.very quiet. It means good sleep.location is perfect between motorway exit ans Futuroscope.highly recommended.

Thank you very much

Good family friendly hotel

TripAdvisor rating 3.0/5

Trek51480442663 Family - 08/01/2019 TripAdvisor review

We were in the hotel a couple of nights while passing through France and to profit the occasion and visit Futuroscope. The location is great to visit the park or if you are just passing by (close the the highway exit). Nice rooms and family friendly. Excellent breakfast! They should though improve the service during dinner. On both days we had to wait ages for the dessert and to sign the bill!

Thank you Happy new year 2019

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