Novotel Poitiers Site du Futuroscope Hotel 4 stars

Were good family hotels provides all the amenities to have a pleasant family vacation , very close to Futuroscope

Futuristic hotel well situated neat motorway and for Futurescope.The staff need to be trained a little better.Reception was not up to usual standards and when we went to the restaurant the Head lady was not there but was talking to the receptionist. General service levels were more or less" take it or leave it". Otherwise nice rooms and good breakfast.

Secure parking, comfortable room, helpful staff.

Easy for checking in after a long drive from Cherbourg,staff also very friendly.

Really pleasant stay. On checkin, she didnt seem to understand i had checked in online. She asked me for my card, when i tried to explain i had pre checked in, she insisted on having my card to swipe before then noticing on the computer i had checked in online. St checkout, i had to ask if the only lady on the desk, already helping another customer but kept changing her mind, could get somekne to check us out. The other lady in the back was ignoring me. The bar staff were lovely. One in particular, in his 20's but i didn't see his name was really friendly bringing our drinks out by the pool but lovely & smiley. The same the next day at breakfast.

Clean room and good parking facilities

A relaxing, comfortable stay with very good food and service. The room was very clean and well equipped. Enjoyed dinner room service as arrived late in the evening. This was very convenient after being held up in road works. The breakfast had good choice.

It was all good throughout, except when it came to dinner. we advised the waiter that our French was limited. The waiter just ignored us and carried on speaking in rapid fire French. It must have been obvious that we did not understand. My wife ended up getting a starter with meat in it. She does not eat meat. I swapped with her of course. When this language issue happened to us in the Novotel Pau the day before, the waiter went and got one of his colleague who spoke perfectly good English so could assist us. it is not my usual experience as a long term Accor group user. The waiter also put the bill on our room, even though we tried to explain to him we had paid for everything up front, except the drinks. He just slapped a pen down on the table and spoke at us in rapid fire French. He was rather rude to say the least. Other than this customer service blip, the hotel and facilities were very good indeed.

Super, felt looked after from reception through to checkout, friendly and helpful staff, lovely clean room exactly as described and required. Great base for Futuroscope visit. Many thanks!

Excellent position with friendly gift to kids. Nice family room (233)

We usually stay in Novotel hotels in the summer on the way to the south of France as you allow two kids in the same room as two adults. We have stayed at Chartres before and had a good experience. The hotel and room were great but the food in the restaurant was not as good as Chartres. Was really looking forward to some classic french dishes but was mostly Asian based. May try the Mercure Poitier for our holiday next year

Very nice hotel, friendly staff, comfortable beds and pillows, heated pool welcome at the end of the day.

Lovely hotel with great staff nice pool good size room and all looking fresh

The hotel is clean, swimming pool ok even if very crowdy. At a Walking distance to Futuroscope entrance. Food pretty good. You will enjoy.very quiet. It means good sleep.location is perfect between motorway exit ans Futuroscope.highly recommended.

We were there for 2 nights and one day at the Futuroscope. The room was ok but it's far from the 4 stars hotel it claims to be and that we are used to. We found one living bed bug on the sofa bed... The first diner was not great according to the price, but we did not complain. Our last year experience in Novotel restaurant in other part of France was much better and that's why we chose this hotel actually. It was a big disappointment to see that the menu changed a lot for the worse... Unless this is a local thing? We had some lunch in other Novotel in Valence and it seemed slightly better, but with same menu... The second evening, I got sick after diner during the whole night (I strongly suspect food poisoning as I was the only one to be sick and to eat the fish). I will spare you the details... Because of this I had to go to hospital the next day with Taxi since I was unable to drive. Also we were forced to stay one more night at our own expense in order to rest a bit before continuing our trip to other part of France. I would have expected the hotel to cover at least this extra night and reimburse the diner. I really wanted to enjoy this stay and have usually a good impression of Novotel, but this last experience put strong shadow for our next trip.