Novotel Poitiers Site du Futuroscope Hotel 4 stars

I stayed in the last 3 months 4 times in your Hotel ! Twice in a room where in the douche were brown staines. that is mold. Not nice to douche in......... I have twice told it the reception and showed the second time the pictures. If you want I can send them. (room 228) My last stay was exceptionally expensive as normal .....

Personnels adorables

Pas inoubliable

We spent one night at the hotel and were satisfied of the service

Every year we come to a Novotel hotel for our summer vacation for the transit overnight stay. Usually when we go to and get back from the vacation destination. Never had any complaints. Now it was disappointing at hotel Novotel Poitiers Site du Futuroscope. I don't know what the room number was anymore. We had already booked this hotel in January, especially for the pool. The pool was closed on arrival. Now in Corona time I had expected that a bit. But you do pay extra for a swimming pool. Otherwise we could have stayed in an In Ibis Hotel for 50 euros. Our room was not ready yet and we were given another room. Fine. Too bad that the sofa bed was not ready and we had to do this ourselves and that there were no complementary water bottles that were advertised on the sticker on the fridge in the room and the toilet stuff was 1 set for 4 people. Now I don't need 4 but 2 for each child a set would have been nice. I didn't ask for it either because I don't think it's important, but it does count in the assessment. Also a towel short. Asked at the reception for an extra towel and when we came back from our trip we could pick up the towel. But the other person behind the counter reacted as if she saw water burning when we went to pick up the towel on our return. And with a strange face, the towel was taken from the pantry. Breakfast the next morning was fine. But the emergency door was barricaded by a table with chairs. Small things like that make the stay less comfortable and that is the first time we have this. We always look forward to these overnight stays but I don't know if we will have Novotel (Accor) as first choice again for next year. Especially in this weird time with an almost empty hotel, we expected more service and attention for the customers and a compensation for the closed pool. Perhaps a free breakfast or something similar. Too bad Novotel. This time not a nice review and perhaps no more. Greetings, family L.. Member Number 308103 1 … 8

RAS

40 minute wait for table in restaurant, if we knew it wouldbe that long we would have gone elsewhere, not enough staff, food & drink took ages, unhelpful reception staff, stupid designed rooms where you can’t see the television from the bed, bathrooms flood when you shower as no shower screen and the floor slops away from the shower. Will not be staying there again..

The anti-Covid arrangements in the public rooms were sensible and the rooms themselves were clean. They were not entirely as booked. One of rooms had a double bed and a couch whereas I had asked for three single beds.

We have stayed at this hotel hotel many times but felt a bit disappointed on this occasion.

Very good room. Common area: the cleanliness must be maintained all day long taking into account the COVID19 situation.

Very impressed with the effort the staff are taking in the difficult times

Stayed overnight has a stopover... Communal areas where well equipped with sanitizers, wipes and signed to remind people of social distancing... Bedroom looks very clean but not as reassuring as the communal areas once we realized that toilet rolls was 2/3 used and no replacements... It raised concerns as how well was it sanitized after the previous guest... Everything else was ok.

Covid-19 Protocols and sanitizing measures were very good... Felt more reassured than before I arrived... However, as for the room I wasn't reassured that the room was as covid-19 secured as the commune areas of the hotel... For example the toilet roll in my rooms was 2/3 used and there wasn't a replacement.

As always, a good stay, but with minor disadvantages. No (plastic) cups in the room or bathroom, that should not be covid19 related. Swimming pool was being redone, one would expect that to be done in lockdown period, but I understand the lockdown was for workers too. For the rest a good stay with perfect breakfast again.

Disappointed as the pool wasn't open and this wasn't mentioned on the website. The quality of the meal in the restaurant was poor forba 4*hotel. Nice hotel otherwise and good location