Novotel Poitiers Site du Futuroscope Hotel 4 stars

All was just fine.

The staff was not enough and so they try to answer , but was over charged. I had a better opinion of Novotel.

Most of custumers are visiting the Futuroscope and consequently checking on evening. However, no checking was accepted before 3:00pm. No shuttle from railway station, no shuttle to reach the Futuroscope entrance. Arrived at 12:15 we did our first attraction at Futuroscope at 5:30pm!!!! Hard getting a Taxi from there! Beside this peoples at Novotel were nice and helpful.

The hotel is 10 mn walking from Futurescope, like most hotels in the area. The rooms were spacious and with full ameneties and the hotel is very quiet which is much needed after a day at the park. The breakfast was very good and the restaurant at the hotel is definetely better then the eating options at the park. Highly recommend.

Well located for futurescope although could do with some more signposts directing you to the entrance. It was pretty unclear and we went to the futurescope hotel entrance by accident. Bed and breakfast were good as expected for other times we have stayed at Novotels in the past. Hence why we booked this one. Evening meal was poor though…. The app showed different meal choices in French and English (can send photos if needed). Not sure why we couldn’t have just had a plain menu to look at as it was quite confusing with the poor English translation. We ended up just looking at the app in French. Waitress was ok but waiter that showed us to our seats (after we had been queueing for 10 minutes) was pretty rude and grumpy. Boys had burgers which were ok but I had ‘fishnchips’. This was basically a dried up oven baked bit of cod and some boiled potatoes. Translation for the record - chips are frites. Not sure what happened to the vegetables it was supposed to come with either. The wine we ordered was also different from the one we received. We mentioned about the app to the waitress but everyone was so grumpy we didn’t mention anything else about the meal.

Very busy week-end with the implementation of new covid rules led to a form of chaos in the restaurant (dinner and breakfast). Parking was fully booked and we had to park in a non-secured location.

This hotel could certainly be nice overall, but the overcrowded month of August made our experience underwhelming for a few reasons: - I had to ask for a towel for our daughter every day as the staff kept forgetting. - Part of the staff at the restaurant/bar could be a little bit more helpful and polite. - The carpet in the restaurant area is dirty, and the cleaning could be more thorough. - Our Diner at the restaurant was more than underwhelming (poke bowl & pasta gratin). - The breakfast is good, but lacks variety for a 5 days stay. On the positive side: - The outside swimming pool is warm and nice. - There are enough parking spots all around the hôtel (the private one for the hôtel is filled easily).

staff friendly and available for the client

We booked two rooms as a stopover and used the hotel restaurant. The restaurant was very disappointing - good start with great hostess, however we had to repeatedly get up to get a waiter to come to our table. No one explained there was an online menu, my sons food was cold; green beans were clearly dumped straight out of a can; adult fish & chips had no chips and was very poor - small, limp fish reheated from the freezer presumably with limp salad. My other children’s pasta was fine but their accompaniments never arrived. My husbands starter arrived at the same time as all the mains. We were also overcharged at checkout. Hotel rooms were pleasant but had a bit of ceiling coming down in the toilet (I have a photo) and a tv that wouldn’t change channel or switch off. This was an expensive stay and we were sufficiently horrified to vow never to stay in a Novotel again.

There were bottles left in the fridge from a previous customer; once of them was actually open and half empty. I know as an adult that Novotel does not offers mini-bar service, but my 9 years old son does not know brands like that. He could have drank from one of those bottles and get sick. Terrible mistake that you did, and unaceptable in covid times.

Covid-19 Protocols and sanitizing measures were very good... Felt more reassured than before I arrived... However, as for the room I wasn't reassured that the room was as covid-19 secured as the commune areas of the hotel... For example the toilet roll in my rooms was 2/3 used and there wasn't a replacement.

The Hotel did its' best to give us a "normal" stay, but impossible in these times. The only negative was a stain on the Sofa, bearing in mind that the hotel had been closed for a long period, this was surprising. Dinner was excellent but shame that breakfast was somewhat stilted by having to be served, and no warm dishes available, but under the circumstances, understandable. Novotel, you are forgiven.

It was all good throughout, except when it came to dinner. we advised the waiter that our French was limited. The waiter just ignored us and carried on speaking in rapid fire French. It must have been obvious that we did not understand. My wife ended up getting a starter with meat in it. She does not eat meat. I swapped with her of course. When this language issue happened to us in the Novotel Pau the day before, the waiter went and got one of his colleague who spoke perfectly good English so could assist us. it is not my usual experience as a long term Accor group user. The waiter also put the bill on our room, even though we tried to explain to him we had paid for everything up front, except the drinks. He just slapped a pen down on the table and spoke at us in rapid fire French. He was rather rude to say the least. Other than this customer service blip, the hotel and facilities were very good indeed.

The hotel is clean, swimming pool ok even if very crowdy. At a Walking distance to Futuroscope entrance. Food pretty good. You will enjoy.very quiet. It means good sleep.location is perfect between motorway exit ans Futuroscope.highly recommended.

We were in the hotel a couple of nights while passing through France and to profit the occasion and visit Futuroscope. The location is great to visit the park or if you are just passing by (close the the highway exit). Nice rooms and family friendly. Excellent breakfast! They should though improve the service during dinner. On both days we had to wait ages for the dessert and to sign the bill!