Novotel Poitiers Site du Futuroscope Hotel 4 stars

Excellente

Excellent. Very helpful staff. Look forward to visiting again.

Good stay

I always stay at the Novetel whilst travelling between the UK and southern Spain. The hotel is conveniently situated just a couple of minutes from the main highway. Since the rooms have been renovated they are very comfortable and very stylish. The hotel staff are very charming and helpful, my one criticism would be that the room service menu is very limited and after a long days drive a more comprehensive menu would be appreciated. Also the bar prices are very expensive at €13 euros for a cognac in my opinion is far too much.

Ras

Were good family hotels provides all the amenities to have a pleasant family vacation , very close to Futuroscope

Futuristic hotel well situated neat motorway and for Futurescope.The staff need to be trained a little better.Reception was not up to usual standards and when we went to the restaurant the Head lady was not there but was talking to the receptionist. General service levels were more or less" take it or leave it". Otherwise nice rooms and good breakfast.

Secure parking, comfortable room, helpful staff.

Easy for checking in after a long drive from Cherbourg,staff also very friendly.

Really pleasant stay. On checkin, she didnt seem to understand i had checked in online. She asked me for my card, when i tried to explain i had pre checked in, she insisted on having my card to swipe before then noticing on the computer i had checked in online. St checkout, i had to ask if the only lady on the desk, already helping another customer but kept changing her mind, could get somekne to check us out. The other lady in the back was ignoring me. The bar staff were lovely. One in particular, in his 20's but i didn't see his name was really friendly bringing our drinks out by the pool but lovely & smiley. The same the next day at breakfast.

Clean room and good parking facilities

A relaxing, comfortable stay with very good food and service. The room was very clean and well equipped. Enjoyed dinner room service as arrived late in the evening. This was very convenient after being held up in road works. The breakfast had good choice.

It was all good throughout, except when it came to dinner. we advised the waiter that our French was limited. The waiter just ignored us and carried on speaking in rapid fire French. It must have been obvious that we did not understand. My wife ended up getting a starter with meat in it. She does not eat meat. I swapped with her of course. When this language issue happened to us in the Novotel Pau the day before, the waiter went and got one of his colleague who spoke perfectly good English so could assist us. it is not my usual experience as a long term Accor group user. The waiter also put the bill on our room, even though we tried to explain to him we had paid for everything up front, except the drinks. He just slapped a pen down on the table and spoke at us in rapid fire French. He was rather rude to say the least. Other than this customer service blip, the hotel and facilities were very good indeed.

Super, felt looked after from reception through to checkout, friendly and helpful staff, lovely clean room exactly as described and required. Great base for Futuroscope visit. Many thanks!

Excellent position with friendly gift to kids. Nice family room (233)