ibis Sydney Olympic Park 3 stars

Customer review rating (ALL Rating) 4.1/5 1,511 reviews

Best price
guarantee
ibis Sydney Olympic Park - Image 1
ibis Sydney Olympic Park - Image 2
ibis Sydney Olympic Park - Image 3
ibis Sydney Olympic Park - Image 4
11b Olympic Boulevard, 2127 SYDNEY OLYMPIC PARK, Australia

Description

Hotel extras

  • Shared facilities with adjacent Novotel Sydney Olympic Park

  • 2 minute walk to station, 26 minute drive to CBD and Sydney Airport.

  • Big screen sport and live music at the brewery bar & kitchen

  • Relaxed dining at Boulevard Brasserie & Bar

  • Complimentary WIFI

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

ibis Sydney Olympic Park

11b Olympic Boulevard
2127 SYDNEY OLYMPIC PARK
Australia

GPS:-33.848062, 151.067754

Telephone
Fax +61 2 8762 1263

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,511 reviews

Customer review rating 2.5/5

Yahsuan H. Couples - Confirmed reviews ALL

Floor is not clean

Dear Guest, Thank you for sharing your feedback. We are pleased to hear that you found our location convenient and well situated. We sincerely apologize that the cleanliness of the floor did not meet your expectations. Please be assured that your comments have been shared with our housekeeping team so that we can address this issue and improve our standards. We appreciate your feedback and hope to have the opportunity to provide you with a better experience on your next visit. Kind regards, Robert L Night Manager

Customer review rating 4.0/5

Sophie G. Business - Confirmed reviews ALL

Cockroach problem in the room

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our location convenient and well situated for your stay. However, we are very sorry to learn about the cockroach issue you experienced in your room. Please accept our sincere apologies for this unacceptable situation. Maintaining high standards of cleanliness and comfort is a top priority, and we have shared your comments with our housekeeping and pest control teams for immediate attention and corrective action. We appreciate you bringing this matter to our attention, as it helps us improve our guest experience. We hope to have the opportunity to welcome you back and provide you with a much more comfortable stay in the future. Regards, Robert L - Night Manager

Customer review rating 4.0/5

Richard S. Business - Confirmed reviews ALL

Rooms small and out dated but very clean

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear you enjoyed our great location and the service provided by our team. We also appreciate your comments regarding the room size and décor. While some of our rooms may feel compact and traditional in style, we are glad you found them very clean and comfortable. Your feedback is valuable and helps us continue to improve our guest experience. We hope to welcome you back again soon. Kind regards, Robert L Night Manager

Customer review rating 4.0/5

Elizabth O. Couples - Confirmed reviews ALL

We had difficulty finding the motel, then our paid-for early check-in was a failure and we waited half an hour. Apparently one of the rooms had a problem they were trying to fix. We were eventually given a different room. We had lunch arrangements to get to and this made us late. They say they refunded us for the early check-in, but have yet to check on that. There was a lack of power outlets in the Accessible Room, required to plug in medical equipment, which meant that we had to boil the jug in the bathroom. The bathroom in one of the rooms was really tiny and difficult to move around. Using the bathroom in the Accessible Room was acceptable but the water from the shower covered the floor and had to be mopped up with towels to prevent slipping. The beds were comfy, and breakfast arrived on time. However, we were not advised at check-in or on the menu that we could have eaten in the bistro which we would have preferred to eating in our room. Checking out was slow and exiting the carpark took 15 minutes even though reception confirmed our car registration and told us everything was OK. We unfortunately held up a lot of other people with the disruption. Finally, why is the Accessible Room so far from the lift?

Dear Guest, Thank you for taking the time to provide such detailed feedback regarding your recent stay with us. Please accept our sincere apologies for the difficulties you experienced from the moment of arrival. We understand how frustrating it must have been to have trouble locating the motel, followed by the delay with your early check-in arrangement. We appreciate your patience while our team worked to resolve the maintenance issue with the original room and arrange an alternative accommodation. We are very sorry this caused you to be late for your lunch plans. I will personally follow up regarding the refund for the early check-in to ensure this has been processed correctly. We also regret the inconvenience caused by the limited power outlets in the Accessible Room, particularly given the need for medical equipment. Your comments regarding the bathroom layout, shower water overflow, and the location of the Accessible Room in relation to the lift have been noted and will be shared with management for review as we continue working to improve the comfort and accessibility of our facilities. While I am pleased to hear that you found the beds comfortable and breakfast punctual, I apologise that our team did not advise you of the option to dine in the bistro. We understand this would have been a much more enjoyable experience for you. Additionally, I am sorry for the delays you encountered during check-out and when exiting the car park. We understand how stressful and embarrassing this situation would have been, especially while holding up other guests. Thank you again for your valuable feedback. It highlights several areas where we can improve both our communication and guest experience. We genuinely appreciate your comments and hope you may consider giving us another opportunity to provide you with a smoother and more comfortable stay in the future. Kind regards, Robert L Night Manager

Customer review rating 4.5/5

Gavin K. Business - Confirmed reviews ALL

Despite booking a Queen room had 2 x Single beds but that was quickly rectified by the staff.

Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed our convenient location and that our team was able to quickly resolve the issue with your room configuration. Please accept our apologies for the initial mix-up with the bedding arrangement, and we appreciate your understanding. We hope to welcome you back again soon for another comfortable stay. Kind regards, Robert L Night Manager

Other web-users rate our hotel

  • 814 reviews 9.1/10 Location
  • 1,187 reviews 5.6/10 Room
  • 973 reviews 8.7/10 Service
  • 10 reviews 1.7/10 WiFi
  • 503 reviews 4.7/10 Cleanliness
  • 254 reviews 4.9/10 Value
  • 146 reviews 7.2/10 Breakfast
  • 5 reviews 2/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Sydney Olympic Park