Novotel Zurich City-West 4 stars

Customer review rating (ALL Rating) 4.3/5 864 reviews

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Schiffbaustrasse 13, Am Turbinenplatz, 8005 ZURICH, Switzerland

Description

Hotel extras

  • Green Key

  • Easy access from the airport and downtown

  • Event hotel with natural light and high-speed internet

  • Pool & gym with the latest cardio and calisthenics equipment

  • Fun and excitement in 2 escape rooms

Our accommodation(s)

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Hotel location

Novotel Zurich City-West

Schiffbaustrasse 13, Am Turbinenplatz
8005 ZURICH
Switzerland

GPS:47.38923, 8.51656

Telephone
Fax +41 44 276 22 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE FLAVE OF ZURICH

THE FLAVE OF ZURICH restaurant takes you on a journey where LOCAL ROOTS meet MEDITERRANEAN SOUL. Regional ingredients and Mediterranean flavors merge to create a taste experience that is both familiar and refreshingly new.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  864 reviews

TripAdvisor Rating  3.9/5  1,726 reviews

Certificate of excellence 2025

Customer review rating 0.5/5

Mircea O. Families - Confirmed reviews ALL

Worst beds ever, cheap foam mattresses that make you boil as they retain heat and hurt your back. Hotel located in an ugly industrial area.

Dear Mircea, Thank you for sharing your feedback with us. We’re sorry to hear that the beds and the location did not meet your expectations. Your comfort is very important to us, and we take your comments seriously. It’s a pity that you didn’t enjoy the trendy Zürich West district. This vibrant area is known for its modern architecture, creative scene, cool restaurants, and lively nightlife — a favorite spot for both locals and visitors looking for an authentic urban experience. We are continuously working on improving our facilities and guest experience and appreciate your honesty. We hope to have the chance to welcome you again and provide a better stay in the future. Goodbye, and best regards, Julia P., Deputy Manager

Customer review rating 4.0/5

Paul D. Couples - Confirmed reviews ALL

Stopover connection from airport direct from USA so only one night but with 10am check-in available, perfect to get in whole day of touring. Room rate included breakfast but since we needed to catch up on sleep we missed it and they still charged us for coffee and did not give any credit back for unused bfast.

Dear Paul, Thank you for your feedback and for choosing to stay with us during your stopover. We’re glad to hear our location and early check-in option suited your travel needs well. Regarding the breakfast and coffee charge, if the rate includes breakfast, unfortunately the rate cannot be changed or modified, even if the breakfast is not used. For future stays, we recommend booking a rate without breakfast and adding it separately at the hotel if needed. This option may be a bit more expensive but helps avoid any disappointments. We appreciate your understanding and are always here to assist with any questions or special requests. We look forward to welcoming you again on your next visit! Best regards, Julia P., Deputy Manager

Making my stay more pleasant

TripAdvisor rating 4.0/5

Resort09108378293 TripAdvisor review

I found the pillows to be very uncomfortable. I spoke to Thomas at the front desk and he quickly had housekeeping (Yasmin) come to my room with 3 different options. She was so helpful, cheerful and so pleasant. I appreciated her help in insuring a restful sleep.

Customer review rating 4.0/5

Ian D. Families - Confirmed reviews ALL

Nice hotel, like the vibe . V good check in experience. Breakfast good selection although a little chaotic

Dear Ian, Thank you for taking the time to share your feedback! We’re delighted to hear that you enjoyed your stay, liked the vibe of the hotel, and had a very good check-in experience. It’s great to know that our breakfast selection met your expectations as well. We’re sorry, however, that the breakfast service felt a bit chaotic. We appreciate your comment and will review this with our team to improve the experience. We hope to welcome you back again soon! Best regards, Julia P., Deputy Manager

Customer review rating 4.5/5

Joanne W. Families - Confirmed reviews ALL

Very nice hotel, staff very helpful, great facilities, good location easy to reach tram stop .

Dear Joanne, Thank you so much for your kind feedback! We’re delighted to hear that you enjoyed our hotel, found the facilities great, and appreciated the helpfulness of our team. It’s also wonderful to know that our location and the nearby tram stop made your stay even more convenient. We look forward to welcoming you back again soon! Best regards, Julia P., Deputy Manager

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Other web-users rate our hotel

  • 625 reviews 8.8/10 Location
  • 847 reviews 6.6/10 Room
  • 996 reviews 8.4/10 Service
  • 14 reviews 6.2/10 WiFi
  • 436 reviews 7.7/10 Breakfast
  • 410 reviews 5.5/10 Comfort
  • 384 reviews 7.5/10 Cleanliness
  • 184 reviews 4.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.