Name: Mercure Paris Gennevilliers Hotel - ALL
Address: 3, Avenue Des Louvresses, Zac Des Louvresses, GENNEVILLIERS, 92230, FR
Telephone: +33147907110
Rating: 3.8

Mercure Paris Gennevilliers Hotel

Hotel for travellers looking for local and authentic experiences

Open since 2018, the Mercure Paris Gennevilliers hotel boasts 144 large and contemporary rooms. The decor, an elegant blend of modernity and chic design, pays tribute to Gennevilliers' industrial past. Ideal for work or leisure stays, our services are designed for your comfort with a fitness center, secure parking and trendy bar. Reach downtown Paris in 20 minutes from Les Courtilles metro.

The Mercure Paris Gennevilliers is the place to be. With our meeting spaces, restaurant and bar, guests can work, co-work, sample, sip and above all, unwind at our hotel in west Paris.

Our team warmly welcomes you and will be delighted to accommodate you for business stays or events at Stade de France.

Hotel Management

Hotel extras

Spacious rooms accommodating from 1 to 4 people, with double or twin beds.
A bed made in France that you won't want to leave
Private paid parking
4 meeting rooms for up to 60 people
Brand new hotel opened in 2018

Our accommodation(s)

Room

Standard Room with 1 double bed

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Double bed(s) and 2 x Single bed(s)

See availabilities

Room

Privilege Room with a double bed

2 pers. max
22 m² / 236 sq ft

Bedding 1 x Double bed(s) and 2 x Single bed(s)

See availabilities

Room

Standard with Two Single Beds

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Twin bed(s)

See availabilities

Room

Family room with double bed and single sofa-bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)

See availabilities

Room

Room with double bed and convertible double sofa-bed

4 pers. max
27 m² / 290 sq ft

Bedding 1 x Double bed(s) and 1 x Double sofa bed(s)

See availabilities

Room

Standard PRM room with 2 single beds

Non contractual photo

2 pers. max

Bedding 1 x Twin bed(s)
Accessible room

See availabilities

Room

Standard PRM room with double bed

Non contractual photo

2 pers. max

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Suite

Junior Privilege Suite with a double bed and 1 double sofa bed

3 pers. max
27 m² / 290 sq ft

Bedding 1 x Double bed(s) and 1 x Double sofa bed(s)

See availabilities

Room

Standard PRM room with 2 single beds

Non contractual photo

2 pers. max

Bedding 1 x Twin bed(s)
Accessible room

See availabilities

Room

Standard PRM room with double bed

Non contractual photo

2 pers. max

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Hotel location

Mercure Paris Gennevilliers Hotel

3, Avenue Des Louvresses, Zac Des Louvresses
92230 GENNEVILLIERS
France

GPS:48.940376798143966, 2.305314020195519

+33 1 47 90 71 10

+33 1 47 90 71 11

Railway station
Highway exit
Marine terminal

A86 GENNEVILLIERS

Highway exit

Access: 300 m / 0.19 mi 1 min drive

PORT GENNEVILLIERS

Marine terminal

Access: 2.4 km / 1.49 mi 30 min walk / 7 min drive

SAINT LAZARE

Railway station

Access: 12 km / 7.46 mi 1 hrs walk / 30 min drive

ENGHIEN LES BAINS

Casino

Access: 4.4 km / 2.73 mi 14 min drive

PARIS CENTRE VILLE

Tourist attraction

Access: 17 km / 10.56 mi 20 min drive

CHANTEREINES

Wood/forest

Access: 850 m / 0.53 mi 10 min walk / 7 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

LE CHARBON

Welcoming decor, a light, airy restaurant, seasonal cuisine... welcome to the Charbon! Whether for a business lunch, a solo dinner or a meeting, take a seat and enjoy what we have to offer! On fine days, you can take advantage of our terrace.

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Meetings & Events

Number of Meeting Room: 4
Surface of the largest room: 62 m² / 667 sq ft
Maximum seats capacity: 50
Maximum capacity for banquets: 20

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 3.8/5 457 reviews

Andrew S. Business - 5/11/2026 Confirmed reviews ALL

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gennevilliers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, C.MARAIS Manager

Natasha D. Families - 4/15/2026 Confirmed reviews ALL

Hotel was nice. But overall experience was below average compared to other stays in Mercure. We checked in at around 12:30am and upon going to our room the sofa bed for our kids wasn’t pulled out or made. I had to call to reception and request they bring pillows and sheets. We pulled the sofa bed out ourselves and obviously as it was so late only the poor receptionist was there for staff so had to wait around 30 minutes for him to come with the pillows and quilt. This was not want we needed after a long day and needing to put our kids to bed. At check in we paid for the parking for 2 days yet we ended up having to get 3/4 tickets as they kept issuing them without enough time on it, which was just annoying to find when you get to the gate the ticket isn’t working. The underground car park exit is not fit for purpose, there were 2 vehicles parked in bays directly opposite which means there wasn’t enough room to get the car out and the barrier had closed behind, we ended up damaging our tyre on the really high kerb which is going to cost us £500 to replace. The room was nice, but the fan in the bathroom didn’t work, which is why there’s so much mould in there on the ceiling and on the grouting. They also had only given towels for 2 people.

Cher Client, Nous vous remercions d’avoir pris le temps de partager votre expérience à la suite de votre séjour parmi nous. Nous sommes sincèrement désolés d’apprendre que celui-ci n’a pas été à la hauteur de vos attentes ni des standards que vous connaissez habituellement chez Mercure. Nous regrettons tout particulièrement les désagréments rencontrés à votre arrivée tardive concernant la préparation de votre chambre. Après un long voyage, nous comprenons parfaitement votre mécontentement. Soyez assuré que ce point a été transmis à nos équipes afin de renforcer notre vigilance sur la préparation des chambres familiales. Nous avons bien pris en compte vos remarques concernant la salle que nous avons transmis au service de maintenance pour action immédiate. Vos retours sont précieux car ils nous permettent d’identifier les points à améliorer et de mieux répondre aux attentes de nos clients. Nous espérons avoir l’opportunité de regagner votre confiance lors d’un prochain séjour. Bien cordialement, Cécilia Duterrail Directrice Adjointe

Gregoire G. Business - 4/10/2026 Confirmed reviews ALL

Cher Client, Nous vous remercions pour votre fidélité à l'enseigne et à notre établissement et d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Paris Gennevilliers. Nous sommes navrés concernant les problèmes rencontrés et nous vous prions d’accepter nos plus sincères excuses. Concernant la présence de rats, un traitement est actuellement en cours afin de résoudre la situation dans les plus brefs délais. Ce problème est également lié à la situation globale dans la ville, mais nous faisons le nécessaire à notre niveau pour y remédier efficacement. En ce qui concerne l’ascenseur, celui-ci a été nettoyé dès que notre équipe en a été informée. Nous restons vigilants et mettons tout en œuvre pour garantir la propreté et la sécurité des lieux. Cordialement C.MARAIS Directrice

Andrea D. Business - 3/29/2026 Confirmed reviews ALL

I had already stayed at this Mercure Hotel a couple of years ago when visiting colleagues in the nearby office. My recent stay, about 10 days ago, was my second visit, and choosing the hotel again was an easy decision as it is the best option in the vicinity. Check-in was efficient - perhaps a bit too efficient, as it took less than 30 seconds. There was no mention of a welcome drink, just the handover of the key card. My room was located next to the technical area - what some might jokingly call the broom closet. While there is a fridge in the room, it was not in use. The receptionist explained this was for ecological reasons; from my perspective, it felt more like a cost-saving measure. A few small issues affected the stay: the bin in the bathroom had not been emptied, although this was promptly addressed once I reported it. The toilet roll holder was also missing, but was installed the following day. At check-in, I had asked for a double bed, as the travel agency had booked a twin room. Unfortunately, no alternative was available due to the hotel being fully booked. I currently hold Gold status, but there was no upgrade option either. I appreciate that the manager later took the time to listen to some of my feedback. While the issues individually were not major, they did have an impact on the overall experience. When travelling for work, I tend to keep a simple routine - working, sleeping, eating, and going for a run - so a smooth and trouble-free stay makes a real difference. What stands out is the variation across Accor hotels. In some locations around Paris, such as the CDG Mercure, upgrades and recognition are consistently handled very well. In some hotels, I’ve found that being fully booked is often given as the reason for not offering upgrades, which sometimes feels a bit like a standard explanation. I am not sure whether the Gennevilliers location is particularly busy, but the difference is noticeable. Elsewhere, such as in Brittany or Tokyo, I have experienced excellent service with Accor, which makes the contrast even more apparent. Overall, the Gennevilliers Mercure has some room for improvement. If I return, I will make sure the booking specifies a double bed directly to avoid a similar situation. That said, I am not yet sure whether I will stay there again, as I may also choose a different hotel further away where I know things tend to work more smoothly.

Dear Guest, We thank you for taking the time to share such a detailed review following your recent stay with us, and for your continued loyalty. We are pleased to read that you chose to return to our hotel and that you consider it a convenient option in the area. However, we sincerely regret that your experience did not fully meet your expectations this time. Please accept our apologies for the shortcomings you encountered upon arrival and during your stay. While we are glad that our team was able to respond promptly to some of your remarks, we fully understand that these inconveniences impacted your overall experience. Regarding your request for a double bed and a potential upgrade, we would like to clarify that upgrades are subject to availability. Unfortunately, at the time of your stay, the hotel was fully booked and our Privilege rooms had already been reserved, which prevented us from offering an upgrade. We truly regret any disappointment this may have caused. Your comments regarding consistency within the brand are also very valuable and will be carefully reviewed with our teams to ensure we continuously improve our service standards. We sincerely hope to have the opportunity to regain your trust during a future stay and provide you with the seamless experience you rightfully expect. Kind regards, C.MARAIS Manager

Mohamed H. Business - 12/13/2025 Confirmed reviews ALL

Dear Guest, We thank you for your feedback. We’re happy to hear you had a nice stay. We apologize for the issue with the German TV programs and would like to inform you that we will carry out an update to improve the availability of German channels. We hope to welcome you again soon. Regards, C.MARAIS Manager