Mercure Paris Gennevilliers Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 494 reviews

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Mercure Paris Gennevilliers Hotel - Image 1
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Mercure Paris Gennevilliers Hotel - Image 3
Mercure Paris Gennevilliers Hotel - Image 4
3, Avenue Des Louvresses, Zac Des Louvresses, 92230 GENNEVILLIERS, France

Description

Hotel extras

  • Spacious rooms accommodating from 1 to 4 people, with double or twin beds.

  • A bed made in France that you won't want to leave

  • Private paid parking

  • 4 meeting rooms for up to 60 people

  • Brand new hotel opened in 2018

Our accommodation(s)

Hotel location

Mercure Paris Gennevilliers Hotel

3, Avenue Des Louvresses, Zac Des Louvresses
92230 GENNEVILLIERS
France

GPS:48.940376798143966, 2.305314020195519

Telephone
Fax +33 1 47 90 71 11

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE CHARBON

Welcoming decor, a light, airy restaurant, seasonal cuisine... welcome to the Charbon! Whether for a business lunch, a solo dinner or a meeting, take a seat and enjoy what we have to offer! On fine days, you can take advantage of our terrace.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  494 reviews

TripAdvisor Rating  3.4/5  116 reviews

Customer review rating 4.0/5

Dmc B. Friends - Confirmed reviews ALL

Guests from my group (19.11. - 21.11.25) had a pleasant stay, although they complained both days the breakfast was insufficient and very few choices were offered.

Dear Guest, We thank you for your feedback. We are delighted to hear that your group appreciated the hotel’s location and cleanliness, and that they overall had a pleasant stay. We are sorry to read that the breakfast selection did not fully meet your expectations. Please note that for group reservations, as mentionned in your contract, the breakfast offering is slightly more limited than our regular buffet. That said, your comments are very important to us, and we will review our options to see how we can further improve the experience for groups in the future. Thank you again for sharing your impressions. We hope to have the pleasure of welcoming you and your group back soon. Kind regards, C.MARAIS Manager

Customer review rating 4.0/5

Paul C. Business - Confirmed reviews ALL

correct sans plus

Cher Client, Nous vous remercions pour votre retour et sommes désolés que certains aspects de votre séjour n’aient pas été à la hauteur de vos attentes. Concernant le sur-classement, nous surclassons avec plaisir selon la disponibilité. Malheureusement, lorsque l’hôtel est complet, comme cela a été le cas lors de votre séjour, il est très souvent difficile de répondre favorablement à cette demande. Pour la restauration, nous prenons bonne note de vos remarques afin d'y apporter des améliorations. Nous vous remercions pour votre fidélité et pour vos retours détaillés, qui nous permettent d’identifier les points à améliorer. Cordialement C.MARAIS Directrice

Customer review rating 3.0/5

Szymon C. Business - Confirmed reviews ALL

I visit this hotel very often due to location. The rooms are comfortable, however the hotel is a bit worn out (like the sofa in the suite) and there are some improvements needed some things in the room are not always working well (shower drain, shower 'buttons' not fully functional - depending on the room; in the fitness area one of the weights' small barbell is broken since more than half year). Also the restaurant staff could be a bit faster - the wait time to even place the order is somtimes ridiculusly long, it is also not uncommon to get a soup without a spoon or water without a glass and wait 5mins until someone shows up to ask for it. I end up ordering takeout many times instead of using restaurant.

Dear Guest, Thank you very much for sharing your detailed feedback and for your loyalty in choosing our hotel so often. We truly appreciate your continued visits and the time you took to point out areas where we can improve. We are pleased to hear that you find our rooms comfortable and our location convenient. However, we are sincerely sorry for the inconveniences you have experienced, particularly regarding the room maintenance issues and the delays in restaurant service. Please rest assured that your comments have been shared with our maintenance and food & beverage teams so that corrective actions can be taken promptly. We value your constructive remarks, as they help us enhance our services and facilities for all our guests. We hope to have the pleasure of welcoming you back soon and providing you with a more seamless and enjoyable stay. Warm regards, C.MARAIS

Customer review rating 3.0/5

Daouda O. Couples - Confirmed reviews ALL

Difficult moment during checkin formality. Receptionist was rude. This is my last booking in this hotel.

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to read about your disappointing experience during check-in and that our service did not meet your expectations. Please accept our sincere apologies for the attitude you encountered — this is not the level of hospitality we strive to provide. We have shared your comments with our front office and breakfast teams to ensure that this situation is addressed and improvements are made. Your feedback is extremely valuable to us, and we hope you might reconsider and give us another opportunity to provide you with the welcoming and pleasant experience that our guests deserve. Kind regards, C.MARAIS Manager

A visit to Paris

TripAdvisor rating 1.0/5

869IanC TripAdvisor review

Got here after a long long trip, totally exhausted. Our driver phoned ahead to reserve our dinner tables for 7,30. Room was ok, but reception slow due to staff shortages. Had shower, went to the bar. A very ordinary glass of red( small) wine and a G&T. €21.50 euros!!!! What!!!! So DONT bother getting ripped off at the bar. Got to restaurant had to wait 45mins for a very ordinary starter platter to show up, then que for it. Main course come long after 9pm I gave up and went to my room. Others waited for the main course, which they reliably told me was tasteless fish, a gruel type watery mushroom risotto and bits of chicken. Broccoli overcooked and mushy…it was a joke!!! For gods sakes don’t bother with dining at this place it’s rubbish probably due to Mercure not securing enough staff to enable an efficient hotel to be run. Room is ok, use that but find a bar a decent restaurant is my advice. Oh and the mini bar fridge is locked so you can’t use this either!! We stayed in room 117 good luck if you come here!!!

Dear Guest, Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience, particularly at the bar and restaurant, did not meet your expectations after a long journey. We regret the delays and the quality issues you encountered with the food and drinks. Your comments regarding service times and staff availability have been shared with our teams to identify areas for improvement and ensure a better experience for our guests in the future. We appreciate your positive note on your room and hope to have the opportunity to welcome you back, providing a smoother and more enjoyable experience. Kind regards, C.MARAIS Manager

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Other web-users rate our hotel

  • 90 reviews 6.8/10 Location
  • 322 reviews 5.2/10 Room
  • 275 reviews 6.2/10 Service
  • 153 reviews 4.7/10 Comfort
  • 116 reviews 4.9/10 Cleanliness
  • 111 reviews 2.8/10 Food
  • 87 reviews 4.3/10 Breakfast
  • 61 reviews 2.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.