Mercure Paris Gennevilliers Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 586 reviews

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Mercure Paris Gennevilliers Hotel - Image 1
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Mercure Paris Gennevilliers Hotel - Image 4
3, Avenue Des Louvresses, Zac Des Louvresses, 92230 GENNEVILLIERS, France

Description

Hotel extras

  • Spacious rooms accommodating from 1 to 4 people, with double or twin beds.

  • A bed made in France that you won't want to leave

  • Private paid parking

  • 4 meeting rooms for up to 60 people

  • Brand new hotel opened in 2018

Our accommodation(s)

Hotel location

Mercure Paris Gennevilliers Hotel

3, Avenue Des Louvresses, Zac Des Louvresses
92230 GENNEVILLIERS
France

GPS:48.940376798143966, 2.305314020195519

Telephone
Fax +33 1 47 90 71 11

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE CHARBON

Welcoming decor, a light, airy restaurant, seasonal cuisine... welcome to the Charbon! Whether for a business lunch, a solo dinner or a meeting, take a seat and enjoy what we have to offer! On fine days, you can take advantage of our terrace.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  586 reviews

TripAdvisor Rating  3.5/5  108 reviews

Clean, reasonably priced, good location

TripAdvisor rating 4.0/5

Azkash TripAdvisor review

We stayed here for a long weekend and found the hotel to be in a good location (if driving) with lots of parking. The hotel was clean, reasonably priced but very basic. The room was a decent size for a family and we could just see the Eiffel Tower from our room (which was a nice surprise). On one of the days we took a 15 minute walk to the train station and caught the train into the centre of Paris for sightseeing. This worked well for us as a day trip but the hotel is probably too far out if you planned to do this every day. I also would not feel comfortable taking this walk alone as some of it is away from well lit/well used paths.

Dear Azkash, Thank you for sharing such a detailed review of your stay with us. We’re delighted to hear that our convenient location, cleanliness, and value met your expectations and that you enjoyed the view of the Eiffel Tower from your room – what a treat! We’re pleased that our parking facilities and proximity to the train station contributed positively to your experience, making it easy to enjoy a day of sightseeing in the heart of Paris. However, we understand that the distance may not be ideal for daily trips, and we appreciate your note about the walk to the station. Your feedback is invaluable and will help us guide future guests on how best to plan their visits. We hope to welcome you back for another comfortable stay, whether for business or leisure. Warm regards, The Mercure Paris Gennevilliers Team

Rooms not clean.

Customer review rating 1.5/5

Rachel Business - Confirmed reviews ALL

Ceilings and walls very dirty. Not clear what kind of filth is on them. Dirty smell present near bed, looks like urine smell.

Dear Rachel, Thank you for taking the time to share your feedback with us. We are deeply concerned to hear about the issues you encountered with the cleanliness and odor in your room. This is certainly not the level of standard we strive to uphold at Mercure, and we apologize for the discomfort this caused during your stay. Please rest assured that we take such feedback very seriously. Our housekeeping and maintenance teams have been alerted, and we are conducting a thorough review of the room to address the cleanliness and odor issues you described. Ensuring a clean, comfortable, and welcoming environment is our priority, and we regret that we fell short in this instance. We would like to invite you to reach out to us directly should you consider staying with us again, so we can ensure your experience reflects the high standards our guests expect and deserve. Sincerely, The Mercure Paris Gennevilliers Team

Need to understand food allergies better.

Customer review rating 2.5/5

Km Business - Confirmed reviews ALL

The hotel is nice, however the attitude to gluten free dietary requirements needs improvement. I emailed before arrival about gluten free availability in the restaurant. After several emails they confirmed gluten free was available. When I approached the staff in the restaurant about gluten free they looked confused and didn't give confidence. They were able to offer me something, but it wasn't an enjoyable experience. The menu app has a food allergy section, but none of the items had any of the markings.

Dear Keith, Thank you for sharing your feedback regarding your recent stay at Mercure Paris Gennevilliers. We are pleased to hear that you found our hotel to be nice, but we sincerely apologize for the issues you encountered regarding your gluten-free dietary needs. We understand how important it is to feel confident when dining with specific dietary restrictions, and we regret that we did not meet your expectations in this area. Please rest assured that we take food allergies very seriously, and we will immediately address this with our restaurant staff to ensure they are fully aware and trained to handle such requests with care and confidence. Additionally, we will review the markings on our menu app to ensure all allergy-related information is clearly displayed and accessible. We truly value your feedback, as it helps us improve our services, and we hope to have the opportunity to welcome you back to provide a more seamless and enjoyable dining experience. Best regards, The Mercure Paris Gennevilliers Team

Basic hotel with basic restaurant

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Hotel was fine although the gym is very small without many options and the restaurant was not able to handle the capacity

Dear Arjen, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gennevilliers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great staff

TripAdvisor rating 4.0/5

Roving58470903507 TripAdvisor review

The evening manager was amazing and very accommodating. Great stay and friendly staff. Good hairdryer. Less than 1/2 kilometre to nearest RER with good links to Paris centre, just one train to the Eiffel tower. Less than 5 min walk to nearest McDonalds.

Dear Roving, We very much appreciate your comments regarding your stay at the Mercure Paris Gennevilliers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 107 reviews 5.9/10 Location
  • 344 reviews 5.6/10 Room
  • 317 reviews 7.3/10 Service
  • 170 reviews 5.4/10 Comfort
  • 143 reviews 5.8/10 Cleanliness
  • 129 reviews 3.2/10 Food
  • 105 reviews 4.7/10 Breakfast
  • 62 reviews 4.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.