Dear Guest, We thank you very much for your kind review and, above all, for your continued loyalty to our hotel. We are delighted to know that our location, comfortable rooms, restaurant, and fitness area met your expectations. We appreciate your understanding regarding the size of the gym and are pleased that you found it well-equipped for maintaining your exercise routine while traveling. Your continued trust means a great deal to us, and we look forward to welcoming you back for another enjoyable stay. Kind regards, C.MARAIS Manager

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gennevilliers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, C.MARAIS Manager

Cher Client, Nous vous remercions d’avoir pris le temps de partager votre expérience à la suite de votre séjour parmi nous. Nous sommes sincèrement désolés d’apprendre que celui-ci n’a pas été à la hauteur de vos attentes ni des standards que vous connaissez habituellement chez Mercure. Nous regrettons tout particulièrement les désagréments rencontrés à votre arrivée tardive concernant la préparation de votre chambre. Après un long voyage, nous comprenons parfaitement votre mécontentement. Soyez assuré que ce point a été transmis à nos équipes afin de renforcer notre vigilance sur la préparation des chambres familiales. Nous avons bien pris en compte vos remarques concernant la salle que nous avons transmis au service de maintenance pour action immédiate. Vos retours sont précieux car ils nous permettent d’identifier les points à améliorer et de mieux répondre aux attentes de nos clients. Nous espérons avoir l’opportunité de regagner votre confiance lors d’un prochain séjour. Bien cordialement, Cécilia Duterrail Directrice Adjointe

Cher Client, Nous vous remercions pour votre fidélité à l'enseigne et à notre établissement et d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Paris Gennevilliers. Nous sommes navrés concernant les problèmes rencontrés et nous vous prions d’accepter nos plus sincères excuses. Concernant la présence de rats, un traitement est actuellement en cours afin de résoudre la situation dans les plus brefs délais. Ce problème est également lié à la situation globale dans la ville, mais nous faisons le nécessaire à notre niveau pour y remédier efficacement. En ce qui concerne l’ascenseur, celui-ci a été nettoyé dès que notre équipe en a été informée. Nous restons vigilants et mettons tout en œuvre pour garantir la propreté et la sécurité des lieux. Cordialement C.MARAIS Directrice

Dear Guest, We thank you for taking the time to share such a detailed review following your recent stay with us, and for your continued loyalty. We are pleased to read that you chose to return to our hotel and that you consider it a convenient option in the area. However, we sincerely regret that your experience did not fully meet your expectations this time. Please accept our apologies for the shortcomings you encountered upon arrival and during your stay. While we are glad that our team was able to respond promptly to some of your remarks, we fully understand that these inconveniences impacted your overall experience. Regarding your request for a double bed and a potential upgrade, we would like to clarify that upgrades are subject to availability. Unfortunately, at the time of your stay, the hotel was fully booked and our Privilege rooms had already been reserved, which prevented us from offering an upgrade. We truly regret any disappointment this may have caused. Your comments regarding consistency within the brand are also very valuable and will be carefully reviewed with our teams to ensure we continuously improve our service standards. We sincerely hope to have the opportunity to regain your trust during a future stay and provide you with the seamless experience you rightfully expect. Kind regards, C.MARAIS Manager

Dear Guest, We thank you for your feedback. We’re happy to hear you had a nice stay. We apologize for the issue with the German TV programs and would like to inform you that we will carry out an update to improve the availability of German channels. We hope to welcome you again soon. Regards, C.MARAIS Manager

Dear Guest, We thank you for your feedback. We are delighted to hear that your group appreciated the hotel’s location and cleanliness, and that they overall had a pleasant stay. We are sorry to read that the breakfast selection did not fully meet your expectations. Please note that for group reservations, as mentionned in your contract, the breakfast offering is slightly more limited than our regular buffet. That said, your comments are very important to us, and we will review our options to see how we can further improve the experience for groups in the future. Thank you again for sharing your impressions. We hope to have the pleasure of welcoming you and your group back soon. Kind regards, C.MARAIS Manager

Cher Client, Nous vous remercions pour votre retour et sommes désolés que certains aspects de votre séjour n’aient pas été à la hauteur de vos attentes. Concernant le sur-classement, nous surclassons avec plaisir selon la disponibilité. Malheureusement, lorsque l’hôtel est complet, comme cela a été le cas lors de votre séjour, il est très souvent difficile de répondre favorablement à cette demande. Pour la restauration, nous prenons bonne note de vos remarques afin d'y apporter des améliorations. Nous vous remercions pour votre fidélité et pour vos retours détaillés, qui nous permettent d’identifier les points à améliorer. Cordialement C.MARAIS Directrice

Dear Guest, Thank you very much for sharing your detailed feedback and for your loyalty in choosing our hotel so often. We truly appreciate your continued visits and the time you took to point out areas where we can improve. We are pleased to hear that you find our rooms comfortable and our location convenient. However, we are sincerely sorry for the inconveniences you have experienced, particularly regarding the room maintenance issues and the delays in restaurant service. Please rest assured that your comments have been shared with our maintenance and food & beverage teams so that corrective actions can be taken promptly. We value your constructive remarks, as they help us enhance our services and facilities for all our guests. We hope to have the pleasure of welcoming you back soon and providing you with a more seamless and enjoyable stay. Warm regards, C.MARAIS

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to read about your disappointing experience during check-in and that our service did not meet your expectations. Please accept our sincere apologies for the attitude you encountered — this is not the level of hospitality we strive to provide. We have shared your comments with our front office and breakfast teams to ensure that this situation is addressed and improvements are made. Your feedback is extremely valuable to us, and we hope you might reconsider and give us another opportunity to provide you with the welcoming and pleasant experience that our guests deserve. Kind regards, C.MARAIS Manager

Dear Guest, We thank you for your feedback. We're glad to hear you enjoyed the room and the food at our restaurant. Nevertheless, I am sorry to read that your experience with one of our bar staff was less than welcoming. Please be assured that we take your comments seriously and will address this with our team to ensure a better experience in the future. We hope to have the opportunity to welcome you again soon. Regards, C.MARAIS Manager

Dear Guest, Thank you for taking the time to share your experience. We’re glad to hear that you found the room spacious and comfortable, and that you enjoyed the breakfast. However, we’re very sorry to learn that the room was not fully equipped with enough towels and that the second duvet was too small for your needs. Please accept our sincere apologies for this oversight. Your feedback is very important to us, and we’ve shared your comments with our housekeeping team to ensure better preparation for families in the future. We hope to have the opportunity to welcome you again and provide you with an even better experience. Best regards, C.MARAIS Manager

Cher Client, Nous vous remercions d’avoir pris le temps de partager votre expérience. Nous sommes ravis que vous ayez apprécié la situation de l’hôtel, le confort de la literie ainsi que notre petit-déjeuner. Cependant, nous sommes sincèrement désolés pour les désagréments rencontrés la réception et les éléments en chambre. Nous espérons avoir l’opportunité de vous accueillir de nouveau pour vous offrir une expérience à la hauteur de vos attentes. Cordialement, C.MARAIS Directrice

Cher Client, Merci d’avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés de lire les désagréments que vous avez rencontrés durant votre séjour. Concernant le problème de la douche, nous comprenons tout à fait le désagrément et vous présentons nos excuses pour cette situation. Une vérification a été demandée afin de corriger ce défaut technique. Pour ce qui est des draps, nous sommes également désolés de cet inconfort. Nous allons revoir avec notre équipe linge la taille et la tenue des draps fournis, afin de nous assurer qu’ils soient bien adaptés aux matelas et garantissent un bon maintien tout au long de la nuit. Nous espérons malgré tout que certains aspects de votre séjour ont été agréables, et nous vous serions reconnaissants de nous accorder une seconde chance lors d’un prochain passage. Nous nous ferons un plaisir de vous accueillir dans de meilleures conditions. Cordialement C.MARAIS Directrice