ibis Paris Gennevilliers 3 stars

Customer review rating (ALL Rating) 4.4/5 276 reviews

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32 rue Louis Calmel, 92230 GENNEVILLIERS, France

Description

Hotel extras

  • Hotel with 24-hour bar and ibis restaurant Albert's Place

  • Family Rooms with cot available for hire

  • Enclosed private car park with CCTV

  • 3 seminar rooms for up to 50 people

  • City-center hotel, opposite the shopping center and 3 minutes from Les Agnettes metro stop

Our accommodation(s)

Hotel location

ibis Paris Gennevilliers

32 rue Louis Calmel
92230 GENNEVILLIERS
France

GPS:48.925742, 2.290925

Telephone
Fax +33 1 40 85 99 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ALBERTS PLACE

Alberts Place is a relaxing, elegant place w vintage touch. A wine bar where the offer evolves during the day. Come here to read a book, meet friends or simply work, in jazzy, blues ambience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  276 reviews

Customer review rating 0.5/5

Marcia A. Couples - Confirmed reviews ALL

The worst hotel stay of my entire life, and there have been many, considering I travel frequently. 1. Breakfast was just bread, cheese, juice and mashed boiled eggs. We paid for 3 days of accommodation but we only ate twice because it was so bad. 2-We paid for dinner at the hotel for two days. When we got there, the receptionist told me that the hotel restaurant is not open on weekends (the website should not have accepted the purchase because they knew our stay would be on the weekend). Then she told me that they could not refund the amount, but that we could use it on preserved food in a transparent glass container. 3-Arriving in the room, there was a small towel on the floor, wet in the corner of the bathroom wall, another large one all messed up on the counter of the sink, dry. In the morning we complained to the receptionist before having breakfast and she said she would write it down to speak to the cleaning lady, but didn't pay much attention to us. 4-On Monday evening we went to dinner (our stay was from Saturday to Tuesday, 3 nights). The night receptionist is the only one who speaks English in the hotel and we had difficulty communicating inside the hotel as people do not speak English. Then she helped us translate the dishes of the day that were written on a chalkboard. 5-We chose our dishes and went to sit at the table, then she came and said that the dish we chose was over, could we have the other one with grilled steak and we accepted, she asked us to choose our drinks, we chose, then she came back and said that the juice we had chosen was over, could we have another one, so we chose another one, already quite upset. 6-The food arrived and was good, although the steak was raw, but the very polite staff took it and said he would ask his colleague to cook the meat more, which he may have misunderstood (we ordered medium), however, he was very polite and kind and the food was very good. 7-Before starting our dinner, the receptionist told us that we could NOT have the late check-out that we paid for. It would not be possible to leave at 4:00 pm because they would need the room, but if we left at 1:00 pm, they would refund the late check-out and the cost of the weekend dinner that she had told me they could not do. 8-When it was Tuesday at 11:20 the cleaner started knocking on the door, my husband tried to say that we would be leaving soon, when it was 11:50 she knocked again upset and my husband explained to her the situation with the little French he knows, remembering that the hotel check-out would be at 12:00 but they gave us an hour to leave at 13:00 in exchange for our later check-out and the refund. 9-That same day I started to feel pain from a urinary tract infection. 10-At 1:00 pm we left the room and my husband spoke to someone at reception who was not the morning receptionist. On the contrary, he was kind and informed us of the refund they were going to make. 11-Since I was travelling to Portugal this weekend and England's public health system is very poor, I waited to get treatment in Portugal. I did so as soon as I arrived, and the treatment cost me more than the reimbursement they said they would provide. I believe the infection was transmitted through the bathroom towel. In short, I don't believe that the hotel I was in was actually an Ibis hotel. I had never experienced such a lack of respect and professionalism in my life. To this day, they haven't refunded me. They asked me to provide a bill, so I provided my Euro bill because it would be in Euros, so I provided a bill to receive in Euros. To this day, when I contacted them, the receptionist said that they had already passed it on to the responsible department and that they would do it, without ANY further explanation. When the day starts to get dark, the receptionist locks the door and if you leave and arrive at nightfall, the hotel door is locked. You have to ring to get in. She sees who it is and opens the door for you. I don't know if this means it's a dangerous neighbourhood or not, but that's how it works. Not to mention that the smell of sewage from the bathroom was constantly coming into the entire room

Dear guest, Thank you for sharing your thoughts about your recent stay with us. I am truly sorry to hear about the various issues you encountered. Your feedback has been taken into account, and we will address these concerns in order to improve our services. Best regards L'Equipe Ibis Paris Gennevilliers

Customer review rating 4.0/5

Arturo D. B. Families - Confirmed reviews ALL

Friendly reception , rooms were clean and Wifi was working well

Bonjour, Merci beaucoup pour votre avis ! Nous sommes ravis d’apprendre que vous avez apprécié notre accueil sympathique, la propreté D. nos chambres, ainsi que la bonne connexion Wi-Fi. Votre satisfaction est notre priorité, et vos commentaires positifs sont une belle récompense pour notre équipe. Nous espérons avoir le plaisir D. vous accueillir à nouveau lors D. votre prochain séjour. Cordialement, L'Equipe Ibis Paris Gennevilliers

Customer review rating 4.5/5

Pierre C. Couples - Confirmed reviews ALL

très bonne

Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Monsieur, nos salutations distinguées. L'Equipe Ibis Paris Gennevilliers

Customer review rating 1.0/5

Fawzane A. Families - Confirmed reviews ALL

For the price, not fridge in the rooms, not microwave, was pretty difficult for us as we have a baby to woke up in the middle of the night to go downstairs and get hot water or to warm a food ,rooms has an unsupportable smell, staff was friendly! Also disappointed in the bed, felt uncomfortable during my stay. It was a bad experience. For the price they can do better

Dear guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We understand how important it is to have amenities like a fridge and microwave and we have fridge and microwave at the reception but not in the room. We are also sorry to hear about the unpleasant smell in your room and the discomfort you felt with the bed, but if you don't satisfy of your room, you have just to come at the reception to ask for change your room. Your comments are invaluable, and we will address these issues with our team to ensure improvements are made. We strive to provide a welcoming atmosphere for all our guests. We hope you will consider giving us another chance in the future. Best regards, L'Equipe Ibis Paris Gennevilliers

Customer review rating 2.5/5

Bart C. Business - Confirmed reviews ALL

Well-located hotel, although as a foreigner I’m not very used to the neighborhood. Parking: fortunately, there was still a spot available. I couldn’t reserve in advance, so it was a bit of a gamble, which brought some stress. Room: the bathroom was quite dark, the hairdryer was too weak, and there weren’t enough toiletries provided — no shampoo, conditioner, hand soap, or body lotion. Breakfast: there was a lack of variety in fresh drinks, and a hard-boiled egg would have been convenient without having to boil it yourself. There was also no fridge in the room, which meant you couldn’t keep anything cool.

Thank you very much for taking the time to share your experience with us. We are delighted to hear that you found our hotel well located. Regarding your room, we provide shampoo and shower gel at the sink and in the shower. There are no refrigerators in the rooms, but we can keep your products cool upon request at reception. Regarding soft drinks at breakfast, we offer orange juice, apple juice, water, and a detox juice made with lemon and cucumber. Regarding eggs, we opted for an egg cooker to satisfy all our guests with the most suitable cooking method, and we also offer scrambled eggs. Best regards. L'Equipe Ibis Paris Gennevilliers

Other web-users rate our hotel

  • 97 reviews 8/10 Location
  • 163 reviews 5.9/10 Room
  • 191 reviews 9.4/10 Service
  • 71 reviews 6.7/10 Cleanliness
  • 64 reviews 7.3/10 Breakfast

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