ibis Paris Gennevilliers 3 stars

Customer review rating (ALL Rating) 4.3/5 511 reviews

ibis Paris Gennevilliers - Image 1
ibis Paris Gennevilliers - Image 2
ibis Paris Gennevilliers - Image 3
ibis Paris Gennevilliers - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • Hotel with 24-hour bar and ibis restaurant Albert's Place

  • Family Rooms with cot available for hire

  • Enclosed private car park with CCTV

  • 3 seminar rooms for up to 50 people

  • City-center hotel, opposite the shopping center and 3 minutes from Les Agnettes metro stop

Our accommodation(s)

Hotel location

ibis Paris Gennevilliers

32 rue Louis Calmel
92230 GENNEVILLIERS
France

GPS:48.925742, 2.290925

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Albert's Place

Albert's Place is a relaxing, elegant place w/ vintage touch. A wine bar where the offer evolves during the day. Come here to read a book, meet friends or simply work, in jazzy, blues ambience

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  511 reviews

TripAdvisor Rating  3.5/5  284 reviews

Good stay

Customer review rating 4.5/5

Kevin S. Business - Confirmed reviews ALL

Clean rooms and friendly staff

Dear KEVIN S., We very much appreciate your comments regarding your stay at the ibis Paris Gennevilliers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very bad memory from ibis hotel

Customer review rating 1.0/5

Alex M. Families - Confirmed reviews ALL

The location of the hotel is good. But the quality of the room was very very bad in every way that we had to change our hotel and also our opinion on ibis hotels. You don't seem to have any surveillance on hotels under your own name.

Dear ABBASALI M., Thank you for taking the time to tell us about your experience at the ibis Paris Gennevilliers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

subpar compared to other ibis, and surprise hidden cost

Customer review rating 1.0/5

Denis C. Couples - Confirmed reviews ALL

Room: bad smell on arrival, pretty weak AC even at maximum, and overall bad choice of colors made our room really inferior to previous ibis experiences, even though the layout is identical. We had specifically chosen your hotel because of previous ibis experience in Brussels, and we were baffled by how the same room could be that inferior. HIDDEN COSTS: During my booking it was mentioned that all city taxes were included and I even got a precise rundown. Left to pay on arrival: zero. But it was not the case and I was made to pay 19 euros of extra taxes. if you tell people they don't have anything to pay and everything has been included, you don't charge them extra on arrival, even if that tax changed. Costs for hotels vary all year long, price for the customer is not supposed to change after booking. We find ourselves backed against the wall, being stuck with nowhere to go if we don't pay. The manager later told me I could just choose not to pay, and when I told him I had already been forced to pay on arrival, I was not offered compensation, even after he clearly conceded. This is an absolutely illegal practice and unworthy of Ibis. I would really appreciate being contacted about this problem.

Dear M.C., Thank you for taking the time to tell us about your experience at the ibis Paris Gennevilliers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We inform you that we are going to proceed to a full renovation of the rooms in a few days in order to improve our customer satisfaction. I am sorry about the extra charge you had to pay at the hotel. Indeed, City taxes have been increased on 1st of January in Paris and Ile de France area. These taxes are independant of hotels rates and must be charged to every customers. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location

Customer review rating 3.0/5

Usman K. Solo - Confirmed reviews ALL

Value for money

Dear Usman K., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

A place to stay for 2 nights

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

The room was unclean, the toilet paper was full of dust and one of the rolls was used before. The curtains were torn. The location is close to a metro station line 13 and supermarkets. Hotel staff at the reception was friendly and warm.

Dear Customer, We appreciate you taking the time to share your recent experience at our establishment. We are pleased to hear that you enjoyed the proximity of our hotel to the Line 13 metro station and the convenience of nearby supermarkets. It's always nice to know that our reception staff contributed to making your stay friendly and warm. However, we are deeply sorry to hear that your room did not meet your expectations in terms of cleanliness and maintenance. Your feedback is crucial to us, and we take these concerns seriously. We will immediately inform our cleaning and maintenance team so they can address these issues. Room cleanliness is a top priority for us, and we apologize for any inconvenience you may have experienced. We hope you will give us another chance to welcome you in the future and demonstrate the improvement in our services. Your comfort and satisfaction are our priorities, and we will do our utmost to ensure your next stay is positively memorable. Once again, we thank you for your feedback as it helps us improve our service. Sincerely,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 246 reviews 8.5/10 Location
  • 356 reviews 6.1/10 Room
  • 384 reviews 9.5/10 Service
  • 6 reviews 8.6/10 WiFi
  • 191 reviews 7.3/10 Cleanliness
  • 140 reviews 8.3/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Gennevilliers