HotelF1 Moret Fontainebleau (renovated) Hotel

Excellente

Very friendly staff and clean facilities. Could do with a kettle in the rooms but great basic accommodation with everything else you need

After arriving the person at the reception checked for my room. Because I was quite early I had to wait for 10 minutes, so the cleaning could be finished. During that time I got a free coffee, so it was totally fine to wait. The room was small but everything which I needed was there and looking at the price it was totally fine. I saw a lot of staff, so if I was in need of any assistance I'm sure I would have gotten it. Yet I didn't need any help because everything was fine. Always clean showers and toilets. Perfect stay. In my opinion: You get what you pay for. About 20 Euros for 2 beds, clean and warm room. No luxury but totally fine.

It is a single man's paradise. A pizza hut outside, launderette across the road, a Lidl not 10 minutes walk away to buy beer too. What more could a man want? My staying experience was great my checking in experience was merde. I booked and paid on-line quite some time before my travel. Upon arriving at the hotel in the middle of the afternoon I used the check-in machine outside which confirmed my reservation but told me that I owed the huge sum of .90€ centimes as a locally paid tourist tax. It would not allow me access until this was paid. Three separate payment cards were used, none of which worked as there is a minimum amount to be charged on these. Luckily for me a client came out at that time and I was able to enter and call the manageress who was off-duty. She came to reception and sorted out my problem. All was then well in my world. I consider myself to be well-travelled within Europe and elsewhere and quite willing to be tolerant. If, however, I had just driven from Bremen (for example) and arrived at one of your hotels at 2am and was denied entry for .90€ centimes for a room I had already booked and paid for I would not be happy. In actual fact if that were the case I would probably never use your brand again. Whoever is your software geek needs to sort this problem out, you are probably losing lots of no-shows. I know that the rooms are probably already paid for but, as I have said, you are seriously losing brand loyalty. The staff at this establishment could not have been more helpful and accommodating on the day, they should be treasured by the company. Sort out your software geeks please. Being stuck on a motorway area in the rain at one of your places and not being able to get in at 4 am for a room you have booked and paid for is not good karma, especially with a wife and kids in the car.