Dear Sir, Thank you very much for your lovely feedback. We are delighted to hear that you had a very good experience and that you enjoyed the comfort of your room and beds, as well as the warm and helpful attitude of our team. We are also pleased that you appreciated the activities available for children in our lobby. We aim to create a welcoming and relaxed atmosphere for the whole family. Thank you again for your kind words, and we hope to have the pleasure of welcoming you back to Demeure de Campagne Château de Fontainebleau. Sixte de Bricourt Guest Experience Manager

Cher Monsieur, Nous vous remercions sincèrement pour vos commentaires élogieux concernant la propreté, l'emplacement et le professionnalisme de notre équipe. Votre satisfaction est notre plus grande récompense et nous sommes ravis de vous avoir offert une expérience agréable. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. Sixte de Bricourt Responsable expérience client

Dear Sir, Thank you for your kind review. We are pleased to hear that you enjoyed your stay and that your room met your expectations in terms of cleanliness and comfort. We hope to have the pleasure of welcoming you again during your next visit to Fontainebleau. Sixte de Bricourt Guest Experience Manager

Dear Sir, Thank you for taking the time to share your feedback, and particularly for your continued loyalty to our hotel, with around twenty stays each year. This loyalty is extremely valuable to us, and we are sorry that you do not always feel sufficiently recognised during your visits. Your comment has been shared with our reception team so that we can pay even greater attention to recognising our returning guests and to ensuring that the benefits associated with your loyalty status are properly considered during each stay. We also take note of your suggestion regarding the restaurant menu. We understand that, with such frequent visits, you would appreciate greater variety, and we will share this feedback with our restaurant team. We look forward to continuing to welcome you throughout the year and hope to make each of your future stays even more enjoyable. Sixte de Bricourt Guest Experience Manager

Dear Madam, We sincerely thank you for your kind comments regarding your stay. We are delighted to learn that you appreciated the comfort of our rooms, the friendliness of our staff, as well as our location. We hope to have the pleasure of welcoming you again very soon. Sixte de Bricourt Guest Experience Manager

Dear Sir, Thank you very much for this wonderful feedback. We are delighted to read that you had such a comfortable stay and that the attentiveness of our team made your experience particularly enjoyable. Your special mention of our colleague is especially appreciated. Her patience, flexibility and understanding clearly made a difference during your stay, and we will be very happy to share your kind words with her. It is always rewarding for our team to know that beyond the services themselves, the personal attention we provide can truly enhance a guest's experience. We hope to have the pleasure of welcoming you back soon to Demeure de Campagne Château de Fontainebleau. Sixte de Bricourt Guest Experience Manager

Dear Madam, Thank you for your kind comments regarding our customer service and the attention of our staff at the reception. Your satisfaction is our priority, and your feedback encourages us to maintain our efforts. We hope to have the pleasure of welcoming you again very soon. Sixte de Bricourt Guest Experience Manager

Dear Madam, Thank you very much for your kind review. We are delighted to read that you enjoyed the comfort of your room, the peaceful atmosphere of our hotel, the friendliness of our team, and our breakfast. It is especially rewarding to know that you enjoyed having breakfast in our garden, one of the highlights of the Demeure during the beautiful season. We look forward to welcoming you back soon to Demeure de Campagne Château de Fontainebleau. Sixte de Bricourt Guest Experience Manager

Cher Madame, Nous vous remercions sincèrement pour vos commentaires élogieux concernant nos chambres spacieuses et notre personnel aimable. Votre satisfaction est notre priorité et nous sommes ravis que votre séjour ait été agréable. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. Sixte de Bricourt Responsable expérience client

Dear Sir, Thank you for taking the time to share your feedback following your 13-night stay with us. We are pleased to read that you enjoyed the comfort of your room and the quality of our housekeeping throughout your stay. We are, however, sorry that the noise from the garden disturbed your evenings. While we strive to offer a peaceful environment, some events or outdoor activities may occasionally extend later than usual. We regret that this affected your comfort and appreciate you bringing it to our attention. We hope to have the pleasure of welcoming you back to Demeure de Campagne Château de Fontainebleau for an even more relaxing stay. Sixte de Bricourt Guest Experience Manager

Dear Sir, We thank you for your positive feedback regarding your stay at our establishment. We are pleased to learn that our geographical location near the INSEAD campus contributed to making your experience enjoyable. We hope to have the pleasure of welcoming you back very soon. Sixte de Bricourt Guest Experience Manager

Dear Madam, Thank you very much for taking the time to share your feedback. We are delighted to read that you appreciate our location, the comfort of our spacious rooms, and especially the friendliness and helpfulness of our front desk team. Your kind words will be shared with them. Regarding the ironing facilities, we understand your comment. During periods of high occupancy, particularly when welcoming larger groups, demand can indeed be higher than usual. We are sorry if this caused any inconvenience during your stay. Concerning breakfast, we take note of your suggestion regarding the selection of cooked dishes. Our breakfast offer is designed around fresh, quality products, with a variety of sweet and savoury options. Regarding the coffee, we would like to clarify that we serve Nespresso coffee, recognized for its premium quality, as well as filter coffee supplied by a local roaster, selected for its expertise and commitment to quality. We are sorry that these options did not fully meet your personal expectations. Thank you again for your constructive feedback. We hope to have the pleasure of welcoming you again soon at Demeure de Campagne Château de Fontainebleau. Sixte de Bricourt Guest Experience Manager

Dear Sir, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our location, restaurant, and accommodations. It is always rewarding to know our guests had a great experience exploring the beautiful Fontainebleau Palace. We hope to have the pleasure of welcoming you again very soon. Sixte de Bricourt Guest Experience Manager

Dear Sir, Thank you for taking the time to share your feedback. We are sorry to read that your stay did not meet your expectations. Regarding your comment on in-room amenities, we would like to clarify that shoehorns are not part of the standard equipment in our rooms, and this is in line with the setup of many 4-star hotels. Concerning the air conditioning, we are sorry that you experienced discomfort due to heat and noise. During your stay, the system was operating under difficult conditions linked to the exceptional high temperatures, which unfortunately impacted performance. Regarding late check-out, this is always subject to hotel availability at the time of request. We regret if the response you received at reception did not fully reflect the recognition of your loyalty status, and this has been shared with the team. We are sorry that your overall experience was disappointing and thank you for your feedback, which helps us continuously improve. Sixte de Bricourt Guest Experience Manager

Dear Sir, Thank you for taking the time to share your feedback. We are sorry to read that several aspects of your stay did not meet your expectations, particularly regarding service delays in the restaurant and the comfort of your room. Concerning the air conditioning, we would like to clarify that there are no ESG-related restrictions limiting guest comfort settings. Our system is normally adjustable between 16°C and 28°C. However, during your stay, we experienced technical difficulties linked to the exceptional heatwave, which temporarily affected the performance of the system. We fully understand how uncomfortable this situation was, and we sincerely apologise for the inconvenience caused. Regarding the service experience, we regret the waiting times you encountered. Your comments have been shared with our teams so that we can improve our organisation during peak periods. We are truly sorry that your stay did not reflect the level of comfort and service we aim to provide, and we hope we may have the opportunity to regain your trust in the future. Sixte de Bricourt Guest Experience Manager

Dear Madam, Thank you very much for your kind feedback and for your understanding. We are delighted that you enjoyed our location, as well as the quality of the food and service provided by our team. We are, however, sincerely sorry for the inconvenience caused by the air conditioning during your stay, especially in such a heatwave. We truly appreciate your understanding regarding this exceptional situation. Your kind words and comprehension mean a lot to our teams, and we hope to have the pleasure of welcoming you again under even more comfortable conditions. Sixte de Bricourt Guest Experience Manager

Dear Sir, Thank you for taking the time to share your feedback. We are sorry to read that your stay was significantly impacted by the air conditioning issue during a period of high temperatures. We understand how uncomfortable this must have been, especially over several nights. We also regret that you felt our team’s response did not meet your expectations. Our staff did their best to assist you throughout your stay, despite a technical issue that proved difficult to resolve immediately. That said, we acknowledge your frustration regarding the handling of the situation. Please be assured that the air conditioning issue has since been resolved. We sincerely regret that your experience was not in line with the standards we aim to deliver. Sixte de Bricourt Guest Experience Manager

Dear Sir, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location, comfortable accommodations, and the amenities we offer, including our garage space and swimming pool. Your satisfaction is our priority. We hope to have the pleasure of welcoming you again very soon. Sixte de Bricourt Guest Experience Manager

Dear Madam, Thank you so much for your wonderful review. We are truly delighted to read that you enjoyed your stay so much that you decided to extend it for ten more nights – this is the greatest compliment we could receive. We are especially touched by your kind words regarding our reception team. Providing attentive and responsive service is at the heart of what we do, and knowing that our efforts made such a positive difference to your experience means a great deal to us. Your comparison with the many hotels you have visited during your travels is a tremendous source of pride and motivation for the entire team. We look forward to continuing to take care of you during your extended stay and thank you once again for your trust. Sixte de Bricourt Guest Experience Manager