Mercure Château Fontainebleau Demeures de Campagne 4 stars

Customer review rating (ALL Rating) 4.5/5 1,092 reviews

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Mercure Château Fontainebleau Demeures de Campagne - Image 1
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41 rue Royale, 77300 FONTAINEBLEAU, France

Description

Hotel extras

  • Restaurant combining local and seasonal products, labeled Master Restaurateur.

  • Ideally located 600 meters from the castle gates

  • Located a stone's throw from the 17,000-hectare forest of Fontainebleau

  • Heated indoor pool, outdoor pool open in season (April to September)

  • A Country House in the Imperial City

Our accommodation(s)

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Hotel location

Mercure Château Fontainebleau Demeures de Campagne

41 rue Royale
77300 FONTAINEBLEAU
France

GPS:48.404969, 2.688362

Telephone
Fax +33 1 64 69 34 39

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

DEMEURE DE CAMPAGNE - RESTAURANT

Authentic and tasty cuisine based on the chef's expertise and the quality of fresh and local products. Friday evenings with music and appetizers (cold buffet) Sundays with brunch at noon (buffet).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,092 reviews

Customer review rating 5.0/5

Jonathan A. Couples - Confirmed reviews ALL

Went to see Fontainebleau and thought it would be a good place to stay. It was but also nice staff and food

Customer review rating 5.0/5

Maldonado G. Solo - Confirmed reviews ALL

Good breakfast to start the day and a comfortable bed to recoup energies.

Dear Madam, Thank you for your kind feedback. We are delighted that you enjoyed our breakfast and found your bed comfortable for a restful stay. We hope to have the pleasure of welcoming you again very soon. Sixte de Bricourt Guest Experience Manager

Customer review rating 0.5/5

Lee W. Business - Confirmed reviews ALL

1. Check-in took about 10 minutes in spite of the fact that I had checked in online. What is the point of checking in online if things are going to take that long. I understand that they were dealing with new software, but there was also a problem with combining my booking from 2-7 March with the additional day I had booked when I extended my stay. 2. I checked in on the 2 March and agreed to have my room cleaned every other day. However, on the 4 March I noticed that my room had not been cleaned. I figured that the sequencing was out of sync and expected my room to be cleaned the following day. However, when I returned on the evening of the 5 March it still had not been cleaned. When I raised this with the front desk, there was no apology. I had to point out that this was not acceptable. When I asked for some of the soft drinks that normally are resupplied I was initially asked whether they could charge it to the room. 3. When I made the booking I did not order breakfast. When I checked in I was asked whether I wanted breakfast and I again declined. Yet still, when I received my invoice having checked out I could see that I had been charged for breakfast! I sought a refund for this. I received a PDF which I had to complete to authorise my credit card to be refunded which took time to complete, it was not customer friendly at all. Why wasn’t this a simple form, easy to complete? Why did I have to do the form when they had charged my card when I wasn’t present. 4. Lastly, for my booking for 7 – 8 March I received reward and status points. Why have I not received points for my stay for 2 – 7 March? It makes no sense.

Dear Sir, Thank you for taking the time to share your detailed feedback. I am truly sorry to read that your experience did not meet your expectations, and I fully understand your frustration regarding the various issues you encountered. Please allow me to sincerely apologize for the inconveniences related to the check-in process, housekeeping service, and billing. We recently introduced a new internal system, which unfortunately caused some disruptions, particularly in the handling of reservations and invoices. That being said, this is not the level of service we aim to provide. Regarding housekeeping, I am especially sorry that your room was not serviced as expected and that the response you received at the time did not meet the standards of care and attention we strive for. Concerning the breakfast charge and refund process, I regret the lack of simplicity and clarity. This should have been handled in a much smoother and more customer-friendly way. As a gesture of apology, 3,000 courtesy points have been credited to your ALL loyalty account. In addition, please note that the points related to your stay have since been manually credited to your account. Your feedback has been carefully reviewed with our teams to ensure these issues do not happen again. We sincerely hope to have the opportunity to welcome you back and provide you with a much smoother and more enjoyable experience. Sixte de Bricourt Guest Experience Manager

Customer review rating 2.0/5

Yves V. Business - Confirmed reviews ALL

i still did not get my invoice even after writing down my emailaddress, i cannot claim my cost this way.

Dear Sir, I sincerely apologize for the inconvenience you experienced with your invoice. We understand how frustrating this must have been for you. Please note that your invoice has now been sent to your email, and we hope this resolves the issue so you can claim your expenses without any further difficulty. We truly appreciate your feedback and will use it to improve our processes for future guests. Sixte de Bricourt Guest Experience Manager

Customer review rating 1.5/5

Arseni S. Business - Confirmed reviews ALL

It was my business trip, at checkout was some problem with computer. So I paid part by card and part by cash They promised to send me invoice to my mail, sow they didn’t. Now I cant get refund for the hotel from my company

Dear Sir, Thank you for taking the time to share your feedback. I am truly sorry for the inconvenience you experienced with your invoice after checkout. I have personally taken care of this matter, and you should have now received your invoice by email. Please do not hesitate to contact us directly if you need any further assistance or an additional copy. We hope to have the pleasure of welcoming you again soon for a seamless experience. Sixte de Bricourt Guest Experience Manager

Other web-users rate our hotel

  • 383 reviews 8.9/10 Location
  • 592 reviews 6.8/10 Room
  • 711 reviews 8.9/10 Service
  • 7 reviews 9.4/10 WiFi
  • 292 reviews 7.3/10 Breakfast
  • 157 reviews 7.7/10 Cleanliness
  • 8 reviews 3.1/10 Wellness Area

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