Mercure Château Fontainebleau Demeures de Campagne 4 stars

Customer review rating (ALL Rating) 4.5/5 1,093 reviews

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Description

Hotel extras

  • Restaurant combining local and seasonal products, labeled Master Restaurateur.

  • Ideally located 600 meters from the castle gates

  • Located a stone's throw from the 17,000-hectare forest of Fontainebleau

  • Heated indoor pool, outdoor pool open in season (April to September)

  • A Country House in the Imperial City

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Château Fontainebleau Demeures de Campagne

41 rue Royale
77300 FONTAINEBLEAU
France

GPS:48.404969, 2.688362

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

DEMEURE DE CAMPAGNE - RESTAURANT

Authentic and tasty cuisine based on the chef's expertise and the quality of fresh and local products. Friday evenings with music and appetizers (cold buffet) Sundays with brunch at noon (buffet).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,093 reviews

Customer review rating 4.0/5

Williamson A. Couples - Confirmed reviews ALL

Dear Sir, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our location, restaurant, and accommodations. It is always rewarding to know our guests had a great experience exploring the beautiful Fontainebleau Palace. We hope to have the pleasure of welcoming you again very soon. Sixte de Bricourt Guest Experience Manager

Customer review rating 1.5/5

Alexander L. Business - Confirmed reviews ALL

Dear Sir, Thank you for taking the time to share your feedback. We are sorry to read that your stay did not meet your expectations. Regarding your comment on in-room amenities, we would like to clarify that shoehorns are not part of the standard equipment in our rooms, and this is in line with the setup of many 4-star hotels. Concerning the air conditioning, we are sorry that you experienced discomfort due to heat and noise. During your stay, the system was operating under difficult conditions linked to the exceptional high temperatures, which unfortunately impacted performance. Regarding late check-out, this is always subject to hotel availability at the time of request. We regret if the response you received at reception did not fully reflect the recognition of your loyalty status, and this has been shared with the team. We are sorry that your overall experience was disappointing and thank you for your feedback, which helps us continuously improve. Sixte de Bricourt Guest Experience Manager

Customer review rating 2.0/5

Steve H. Business - Confirmed reviews ALL

Dear Sir, Thank you for taking the time to share your feedback. We are sorry to read that several aspects of your stay did not meet your expectations, particularly regarding service delays in the restaurant and the comfort of your room. Concerning the air conditioning, we would like to clarify that there are no ESG-related restrictions limiting guest comfort settings. Our system is normally adjustable between 16°C and 28°C. However, during your stay, we experienced technical difficulties linked to the exceptional heatwave, which temporarily affected the performance of the system. We fully understand how uncomfortable this situation was, and we sincerely apologise for the inconvenience caused. Regarding the service experience, we regret the waiting times you encountered. Your comments have been shared with our teams so that we can improve our organisation during peak periods. We are truly sorry that your stay did not reflect the level of comfort and service we aim to provide, and we hope we may have the opportunity to regain your trust in the future. Sixte de Bricourt Guest Experience Manager

Customer review rating 3.0/5

Sally F. Couples - Confirmed reviews ALL

Dear Madam, Thank you very much for your kind feedback and for your understanding. We are delighted that you enjoyed our location, as well as the quality of the food and service provided by our team. We are, however, sincerely sorry for the inconvenience caused by the air conditioning during your stay, especially in such a heatwave. We truly appreciate your understanding regarding this exceptional situation. Your kind words and comprehension mean a lot to our teams, and we hope to have the pleasure of welcoming you again under even more comfortable conditions. Sixte de Bricourt Guest Experience Manager

Customer review rating 0.5/5

Ayoob A. Business - Confirmed reviews ALL

Dear Sir, Thank you for taking the time to share your feedback. We are sorry to read that your stay was significantly impacted by the air conditioning issue during a period of high temperatures. We understand how uncomfortable this must have been, especially over several nights. We also regret that you felt our team’s response did not meet your expectations. Our staff did their best to assist you throughout your stay, despite a technical issue that proved difficult to resolve immediately. That said, we acknowledge your frustration regarding the handling of the situation. Please be assured that the air conditioning issue has since been resolved. We sincerely regret that your experience was not in line with the standards we aim to deliver. Sixte de Bricourt Guest Experience Manager

Other web-users rate our hotel

  • 392 reviews 8.9/10 Location
  • 599 reviews 6.8/10 Room
  • 730 reviews 9.3/10 Service
  • 6 reviews 8.1/10 WiFi
  • 281 reviews 7.5/10 Breakfast
  • 157 reviews 7.3/10 Cleanliness
  • 36 reviews 8.9/10 Bar
  • 5 reviews 4/10 Wellness Area

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