Mercure Château Fontainebleau Demeures de Campagne 4 stars

Customer review rating (ALL Rating) 4.5/5 1,091 reviews

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Mercure Château Fontainebleau Demeures de Campagne - Image 1
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41 rue Royale, 77300 FONTAINEBLEAU, France

Description

Hotel extras

  • Restaurant combining local and seasonal products, labeled Master Restaurateur.

  • Ideally located 600 meters from the castle gates

  • Located a stone's throw from the 17,000-hectare forest of Fontainebleau

  • Heated indoor pool, outdoor pool open in season (April to September)

  • A Country House in the Imperial City

Our accommodation(s)

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Hotel location

Mercure Château Fontainebleau Demeures de Campagne

41 rue Royale
77300 FONTAINEBLEAU
France

GPS:48.404969, 2.688362

Telephone
Fax +33 1 64 69 34 39

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

DEMEURE DE CAMPAGNE - RESTAURANT

Authentic and tasty cuisine based on the chef's expertise and the quality of fresh and local products. Friday evenings with music and appetizers (cold buffet) Sundays with brunch at noon (buffet).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,091 reviews

Customer review rating 5.0/5

Frederick D. P. Business - Confirmed reviews ALL

Very agreeable

Customer review rating 4.5/5

Patrice L. Business - Confirmed reviews ALL

I would highly recommend.

Customer review rating 2.5/5

Michael W. Business - Confirmed reviews ALL

OK for a night if in a pinch. Issue of air con distributing kitchen smell to the rooms still present at least 1 year after my last visit. Breakfast was truly disappointing, lots of carbs, little high-quality protein, unlovingly cut fruit (pineapple eyes...). WLAN access cumbersome and did not work properly.

Dear Sir, Thank you for taking the time to share your feedback following your stay. We are sorry to hear that several aspects of your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience caused. This does not reflect the standards we strive to provide. Your comments have been carefully passed on to our teams, as they are invaluable in helping us improve both the comfort of our rooms and the quality of our services. We hope to have the opportunity to welcome you back under better circumstances and to regain your trust in our establishment. Sixte de Bricourt Guest Experience Manager

Customer review rating 2.0/5

Yusuf S. Solo - Confirmed reviews ALL

I would have rated as extremely satisfied but the Hotel refused to open the Air Conditioning even though it is already included part of the hotel facilities. The hotel room tempreture reached to 25 degrees and I was not comfortable to open the window to avoid insects and flys in the room

Dear Sir, Thank you for taking the time to share your feedback. We are pleased to know that your overall stay could have been very satisfying. However, we are truly sorry for the discomfort you experienced regarding the room temperature. Our air conditioning system is managed seasonally, which may have limited its use during your stay. We fully understand how this impacted your comfort and sincerely apologize for the inconvenience. Your feedback is very important to us and has been shared with our teams to ensure a better balance between seasonal settings and guest comfort. We hope to have the pleasure of welcoming you again for a more enjoyable stay. Sixte de Bricourt Guest Experience Manage

Customer review rating 4.0/5

Meow K. M. O. Business - Confirmed reviews ALL

clean room, quiet even though my room faces the car park. room is very spacious. has good toiletries. good breakfast spread (although expensive at 19 euros). unfortunately no complimentary room slippers (cost 5 euros). no body lotion in the bathroom which was unexpected as other Mercure that I have stayed at in Portugal and in Paris has it. One of the towel on day 2 had red stain on it.

Dear Madam, Thank you very much for your kind feedback. We are delighted that you enjoyed the cleanliness, comfort and quietness of your room, as well as the breakfast selection. We are however sorry for the inconveniences you experienced. Please accept our sincere apologies regarding the towel, as this does not reflect our usual standards. Regarding the amenities, slippers and body lotion are included in our higher room categories but can also be provided upon request (with a supplement for slippers). We understand your expectations and will take your feedback into consideration to improve our service. We hope to have the pleasure of welcoming you again soon for an even better experience. Sixte de Bricourt Guest Experience Manager

Other web-users rate our hotel

  • 380 reviews 8.8/10 Location
  • 589 reviews 6.7/10 Room
  • 716 reviews 8.9/10 Service
  • 6 reviews 9.3/10 WiFi
  • 286 reviews 7.2/10 Breakfast
  • 154 reviews 7.4/10 Cleanliness
  • 7 reviews 2.2/10 Wellness Area

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