Mercure Château Fontainebleau Demeures de Campagne 4 stars

Customer review rating (ALL Rating) 4.5/5 1,120 reviews

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Description

Hotel extras

  • Restaurant combining local and seasonal products, labeled Master Restaurateur.

  • Ideally located 600 meters from the castle gates

  • Located a stone's throw from the 17,000-hectare forest of Fontainebleau

  • Heated indoor pool, outdoor pool open in season (April to September)

  • A Country House in the Imperial City

Our accommodation(s)

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Hotel location

Mercure Château Fontainebleau Demeures de Campagne

41 rue Royale
77300 FONTAINEBLEAU
France

GPS:48.404969, 2.688362

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

DEMEURE DE CAMPAGNE - RESTAURANT

Authentic and tasty cuisine based on the chef's expertise and the quality of fresh and local products. Friday evenings with music and appetizers (cold buffet) Sundays with brunch at noon (buffet).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,120 reviews

Customer review rating 2.0/5

Yves V. Business - Confirmed reviews ALL

i still did not get my invoice even after writing down my emailaddress, i cannot claim my cost this way.

Dear Sir, I sincerely apologize for the inconvenience you experienced with your invoice. We understand how frustrating this must have been for you. Please note that your invoice has now been sent to your email, and we hope this resolves the issue so you can claim your expenses without any further difficulty. We truly appreciate your feedback and will use it to improve our processes for future guests. Sixte de Bricourt Guest Experience Manager

Customer review rating 1.5/5

Arseni S. Business - Confirmed reviews ALL

It was my business trip, at checkout was some problem with computer. So I paid part by card and part by cash They promised to send me invoice to my mail, sow they didn’t. Now I cant get refund for the hotel from my company

Dear Sir, Thank you for taking the time to share your feedback. I am truly sorry for the inconvenience you experienced with your invoice after checkout. I have personally taken care of this matter, and you should have now received your invoice by email. Please do not hesitate to contact us directly if you need any further assistance or an additional copy. We hope to have the pleasure of welcoming you again soon for a seamless experience. Sixte de Bricourt Guest Experience Manager

Customer review rating 1.5/5

Claudio S. Business - Confirmed reviews ALL

If you study at Insead the location is great. But it has cardboard paper walls

Dear Sir, Thank you for taking the time to share your feedback. We are sorry to hear that you experienced some noise disturbance during your stay. Please note that we generally receive very positive comments regarding the calm atmosphere of our property and the soundproofing of our rooms. We truly regret that this was not your impression on this occasion. We hope to have the opportunity to welcome you again for a stay that meets your expectations in every respect. Sixte de Bricourt Guest Experience Manager

Customer review rating 5.0/5

Roger L. Business - Confirmed reviews ALL

Welcoming

Dear Sir, A huge thank you for your excellent rating and for your loyalty over the past 20 years. The entire team is delighted to know that you appreciate the friendliness and warm welcome at our Demeure. Your trust and loyalty are a true source of motivation for us, and we will always be happy to welcome you for many more stays with us. Sixte de Bricourt Guest Experience Manager

Customer review rating 3.5/5

Lala R. Families - Confirmed reviews ALL

We've experienced a little discrimination

Chère Madame, Suite à notre échange téléphonique, je vous remercie d’avoir pris le temps de nous faire part de votre ressenti. Je suis heureuse que nous ayons pu clarifier ensemble le malentendu évoqué dans votre précédent avis. Soyez assurée que vos remarques ont bien été entendues et partagées avec les équipes, toujours dans une démarche d’amélioration continue de nos services. Au plaisir de vous accueillir de nouveau prochainement à la Demeure de Campagne Château de Fontainebleau. Laure Steffanelli Directrice d’Exploitation

Other web-users rate our hotel

  • 384 reviews 8.9/10 Location
  • 597 reviews 6.8/10 Room
  • 710 reviews 9/10 Service
  • 7 reviews 9.4/10 WiFi
  • 297 reviews 7.2/10 Breakfast
  • 156 reviews 7.9/10 Cleanliness
  • 8 reviews 3.1/10 Wellness Area

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