Mercure Demeure De Campagne Château Fontainebleau 4 stars

I have stayed at the Mercure Fontainebleau through the past 19 years and I always felt truly at 'home'. Long serving staff make a huge difference to always feeling welcome. The last renovation of the hotel also transformed the experience with many activities attracting local guests in a spacious all purpose ground floor. The blend of business and leisure clients creates a lively atmosphere.

had a good stay. Room was nice and clean. Staff was very helpful and polite. Breakfast was nice. Couple things would help with the stay.. For long term stay the Storage space was not sufficient. TV could have more choices for English Speaking visitors.

Great welcome, nice situation, the staff went to the moon and back to make stay perfect

That is my first stay in mercure over several years I'm visiting Fontainebleau, I heard hotel was renovated, but it doesn't look so. Furniture and sanitary looks tacky, room is dark, no ceiling light.

Excellent stay. Staff was friendly and accommodating. Room was comfortable and quiet, with nice view. Lobby, bar and restaurant very pleasant and user-friendly. Location excellent and parking was free.

The staff and hotel are very nice the only improvements I could mention are to have better thermal control of the rooms and to do a better job in keeping the breakfast foods warm in the morning. Thansk!

Pitty for the breakfast. People had to look for cuttlerie or cups, plates themselves in cupboards. Staff was stressed, some willing to work, but not organised, no management. Some staff stayed behind the bar, doing nothing or answering phone calls, completely ignoring the clients at breakfast in their chaos. Next day was exactly the same experience at breakfast, no improvement.

nice international atmosphere. Funky reception with live music. Practical and comfortable rooms.

friendly staff.good experience.

After staying at the Mecure Demeure De Campagne Chateau Fontainebleau in September 2018 and receiving excellent customer service my husband and I were looking forward to another night in your hotel to celebrate our wedding anniversary. Unfortunately this year our memory of our evening will not be a good one. The service we received on Saturday evening was appalling. We had a table booked for 8.30pm. We went down to the bar at 7.55pm to have a celebratory drink prior to dinner and were completely ignored. There were at least 4 staff working around the bar area, the restaurant was not busy. At 8.15pm we got fed up of waiting and gave up all hope of a pre-dinner drink so interrupting the staff who were about to serve a customer who had just walked up to the bar we asked to be shown to our table. We told the waitress of our experience at the bar and she promptly took our drink order, this was 8.20pm. At 8.40pm we still did not have our drinks, the bar was right behind our table! The waitress came back to take our food order and we asked where our drinks were. Drinks finally arrived at 8.45pm that's 50 minutes after we first arrived at the bar/restaurant; I don't feel this is acceptable. Dinner felt like we were sat in a park. There were children running up and down and a dog roaming around not on a leash, which even walked into the kitchen area at one point. Whilst children and dogs are not the responsibility of your hotel your staff should ask dog owners to put their dogs on a leash. Whilst our room was just as good as expected it to be our experience on Saturday has on this occasion damped our stay with you.

I found the room tired and in need of attention. The bar area was OK but the bedroom was worn out. Cupboards unable to open due to them in an awful state. No plug sockets at the desk area for me to work. I asked for an Iron and was told I could have an iron but not a ironing board as they didn't have one. If I wanted to use one I had to go to another room. I wouldn't expect this service from a 2 star hotel - this is supposed to be a 4 star hotel?

Excellent location - just a short stroll into the centre. Excellent customer service too - we travelled with our dog and he was made welcome! A bit "different" and great fun! There was even live music in the evening. We will definitely return for a longer stay.

Stayed 2 nights as part of a touring holiday. Very comfortable room, excellent buffet breakfast, on site car parking and only 10 minutes walk from Chateau and restaurants. Greatly enjoyed the experience.

Generally OK but too many small things not right

Nice hotel, relax and easy-going. Nice team as well, very helpful and caring. The garden and swimming pool is very nice and gives a countryside feeling to the hotel. The room is simple, clean and pleasant.