ibis Château de Fontainebleau 3 stars

Customer review rating (ALL Rating) 4.2/5 717 reviews

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Description

Hotel extras

  • 440 yards from the Château de Fontainebleau: "the true home of kings"

  • 10 minutes from INSEAD school

  • Horse country: a 10-minute drive from Grand Parquet racecourse

  • In the downtown area, 55 yards (50 m) from the "Château" public parking lot

  • 1 hour from Paris, ideal for a relaxing getaway surrounded by nature

Our accommodation(s)

Hotel location

ibis Château de Fontainebleau

18, rue de Ferrare, Ile de France
77300 FONTAINEBLEAU
France

GPS:48.404157, 2.698077

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  717 reviews

Customer review rating 2.0/5

Shirley F. Families - Confirmed reviews ALL

Unfriendly receptionist on the first day who told us that we were not entitled to the hot drinks/water in the reception area, neither to have extra hangers to hang our clothes. Next day the receptionist was more friendly and there was hot tea/water available. The person on the firs today was either incompetent or lying. Only had BBC news in English. Would also have appreciated other English speaking news such as FRANCE 24 and Sky News.

Dear, Thank you for your feedback regarding your recent stay. Please accept my apologies for the inconsistencies in service you experienced upon arrival. Our team strives to create a welcoming atmosphere, and we are sorry to hear that this was not the case for you. Thank you for bringing these points to our attention. Sincerely, Sabrina B. Assistant Manager Ibis Château de Fontainebleau

Customer review rating 4.0/5

Jean-paul M. Couples - Confirmed reviews ALL

No more scrambled eggs at 8h25 on a sunday morning and impossible to convince the cook to prepare some is a pity for such an overall perfect hotel, which I like very much. Hopefully it was just an exception and you didn't loose the client. Best regards

Cher Monsieur , Nous vous remercions pour votre retour positif et sommes ravis que vous ayez apprécié notre emplacement, la propreté et le calme de notre établissement. Nous sommes désolés qu'il ait manqué d'œufs brouillés au petit-déjeuner, nous nous sommes retrouvés en rupture de ce produit et n'avons malheureusement pas les moyens d'en préparer étant équipé uniquement d'un four. Cordialement, Sabrina B. Adjointe de Direction Ibis Château de Fontainebleau

Customer review rating 2.0/5

Danielle K. Business - Confirmed reviews ALL

Rooms are very small and confort is minimum, clean except the bathroom which smells strongly himidity!

Dear Guest, Thank you for your feedback. We are sorry to hear that you experienced an unpleasant odor in the bathroom. Our technician is currently working to resolve this issue. Regarding the room size, please note that it is standard for the IBIS brand and is specified on our website. Your comments are valuable and we will take them into account for future improvements. Sabrina B. Assistant Manager Ibis Château de Fontainebleau

Customer review rating 4.0/5

Elsa O. Families - Confirmed reviews ALL

overall staff nice room comfortable, though my granddaughter room was a bit not clean some hair and dust in bathroom, and heater needs to be set warmer I felt cold needed more blankets but thermostat should be set at least 80 degrees as you have elderly staying there and weather was cold and draft in window did not help, room was comfortable but a bit cold at night the breakfast needs to be available 24 hours as some travelers arrive later or leave early due to flights I was not happy I lost 2 breakfast on arrival n last day

Dear Madam, Thank you for taking the time to share your impressions of your stay at the Ibis Château de Fontainebleau. I am delighted to hear that you found our beds comfortable and our staff pleasant. However, I am sorry that the cleanliness of the bathroom did not meet your expectations. We ensure that our rooms are always spotless and we will take your comments into account to improve our services. Regarding the room temperature, our heating system is set to guarantee optimal comfort with a temperature of up to 22°C (the standard temperature). Upon your request, an extra blanket was provided and a room change was arranged following a visit from our technician. As for breakfast, it is indeed served at specific times corresponding to this service. (4:00 AM - 6:30 AM early bird breakfast: hot drink, fruit juice, and pastry / 6:30 AM - 10:30 AM all-you-can-eat buffet breakfast / 10:30 AM - 12:00 PM late bird breakfast: hot drink, fruit juice, and pastry), as offered to you upon your departure. Snacks were also available 24/7 at the hotel bar. Sincerely, Sabrina B. Assistant Manager Ibis Château de Fontainebleau

Customer review rating 5.0/5

Mariette K. Couples - Confirmed reviews ALL

Super

Chère Madame, Je vous remercie sincèrement pour votre retour positif concernant notre emplacement. Nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Votre satisfaction est notre priorité. Cordialement, Sabrina B. Adjointe de Direction Ibis Château de Fontainebleau

Other web-users rate our hotel

  • 301 reviews 7.8/10 Location
  • 407 reviews 5.1/10 Room
  • 283 reviews 8.3/10 Service
  • 6 reviews 3.3/10 WiFi
  • 265 reviews 4.1/10 Comfort
  • 207 reviews 8.4/10 Breakfast
  • 126 reviews 5.6/10 Cleanliness

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