ibis Nemours 3 stars

Dear Sir W., Thank you very much for taking the time to share such a wonderful review! ⭐️ We are delighted to hear that you had such a pleasant family stay with us and that you appreciated our convenient location as well as the safe and welcoming atmosphere of our hotel. It is also lovely to know that your arrival and check-in went smoothly, and that our communication with you before your stay helped make everything easy and straightforward. We are always happy to assist our guests from the very first contact, and it is a real pleasure to know that this made a positive difference to your experience. We are especially pleased that you enjoyed your room, its facilities, cleanliness and comfort. Your kind words about our team mean a great deal to us, as we always strive to provide a warm and attentive welcome throughout our guests’ stay. Thank you once again for your trust and recommendation. We truly hope to have the pleasure of welcoming you and your family back for another enjoyable stay with us! Warm regards, Océanne, Head Receptionnist

Bonjour Monsieur P., Merci beaucoup pour votre retour et pour le temps consacré à l’évaluation de votre séjour. Nous sommes ravis que vous ayez apprécié la présence de notre veilleur de nuit ainsi que notre grand parking, qui est effectivement particulièrement pratique pour les véhicules de grande taille et les remorques. Ce sont des services que nous avons à cœur de proposer pour faciliter les déplacements de nos clients professionnels. Nous vous remercions également pour votre très bonne appréciation de notre équipe et de votre expérience au départ. 😊 Nous avons bien noté votre remarque concernant votre arrivée et le temps d’attente rencontré lors du check-in. Un petit souci technique avec notre logiciel a malheureusement ralenti la procédure ce jour-là. Nous comprenons parfaitement que cela ait pu rendre votre arrivée moins fluide que souhaité et nous en sommes désolés. Votre retour nous permet justement de rester attentifs à ces petits détails qui peuvent faire toute la différence dans l’expérience de nos clients. Nous espérons avoir le plaisir de vous accueillir de nouveau lors d’un prochain déplacement professionnel, et pourquoi pas cette fois-ci vous offrir une expérience qui vous permettra de passer de 80 à 100/100 ! Bien chaleureusement, Océanne, Première de Réception

Dear Mr W., Thank you so much for your wonderful review and for your recommendation! 🌟 We are delighted to hear that you enjoyed the atmosphere of our hotel and that the little touches, such as the complimentary coffee and fruit-infused water available in our reception area, helped make your stay even more enjoyable. 😊 Your kind words about our team mean a great deal to us. Providing a warm welcome and attentive service is at the heart of what we do, and we will be sure to share your compliments with the entire team. Thank you once again for your trust and recommendation. We truly hope to have the pleasure of welcoming you back on your next visit. Océanne, Head Receptionist

Dear Mr D., Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed the comfort and cleanliness of your room. We are especially pleased that Maria made such a positive impression during your check-in. We will be sure to pass on your kind words to her, as she will be thrilled to know that her warm welcome and professionalism contributed to making your stay enjoyable. However, we are truly sorry to learn that our breakfast did not meet your expectations. We regret that the selection and presentation of the buffet disappointed you. If you would be willing to share more details about what you felt was missing or what you would have liked to find, we would greatly appreciate your feedback. It will help us better understand your expectations and improve this part of our service. We also understand your disappointment that the Courtepaille restaurant next door was closed during your stay. Although it is operated independently from our hotel, we are sorry for the inconvenience this caused. Thank you once again for your valuable comments. We hope to have the pleasure of welcoming you back and providing you with an even better experience. Océanne, Reception

Dear Mrs R.P., Thank you very much for your wonderful review and for awarding us a perfect 100/100 score. We are delighted to hear that you enjoyed our hotel's location, our breakfast, and the warm welcome provided by our team. Your kind words about our front desk staff are especially appreciated and will be shared with the entire team, who work hard every day to ensure our guests have a pleasant and memorable stay. We are also pleased that our hotel provided a comfortable stop during your journey to Cherbourg and that you had the opportunity to discover and enjoy our charming village for an evening walk and dinner. Thank you once again for your trust and your recommendation. We truly look forward to welcoming you back on your next trip. Océanne, Reception