Dear Mr. R., Thank you very much for taking the time to share such a detailed review following your stay at ibis Nemours. We are delighted to read that you had an overall good experience with us and that our hotel was a pleasant stop between your destinations. We are particularly pleased that you appreciated the welcome from our reception team and the fact that our staff were able to assist you comfortably in English. Providing a friendly, helpful and welcoming reception is very important to us, especially for guests travelling through the area. We are also glad to know that you found your room and bathroom clean and that the shower met your expectations. It is always important to us that our guests can arrive in a clean and well-prepared room and enjoy a comfortable stay, even when it is only for one night on a longer journey. We have of course taken note of your comments regarding the size of the room and the beds. We completely understand that the room may have felt smaller than expected and that the bed length was not ideal for you. As you mentioned yourself, the dimensions of the rooms are part of the existing layout of the building and are therefore not something that can easily be changed. Nevertheless, your feedback is useful to us, particularly as it helps us better understand how the room dimensions are experienced by our guests. We are especially happy to read your very kind words about our breakfast! We are delighted that you found it phenomenal and that it helped compensate for what you perceived as limited evening options. Breakfast is indeed something we put a lot of attention into, and it is a real pleasure to know that you enjoyed it so much. Regarding the evening options, it is true that we do not have a traditional restaurant or a full dinner service with hot meals. However, we do have a self-service coffee machine and a kettle available free of charge, 24 hours a day, just opposite the reception. For guests who would prefer to have something available directly in their room, we can also provide a kettle on request, together with a small selection of tea bags and instant coffee, including both decaffeinated and espresso options. We also offer pizzas and a selection of prepared dishes in jars, which can be enjoyed at the hotel. We are sorry if these different possibilities were not sufficiently clear to you during your stay. Your comment is also a lovely reminder of the role our hotel plays for travellers between destinations: a practical place to stop, rest, enjoy a clean and comfortable room and start the next day with a good breakfast. We are very happy that, despite the few points you mentioned, this was ultimately how you experienced your stay. Thank you once again for your detailed and constructive feedback, as well as for your kind comments about our team, the cleanliness of the hotel and our breakfast. We truly appreciate that you took the time to share both the positive aspects of your stay and the areas where we could do better. We hope to have the pleasure of welcoming you again on another journey through the area and to provide you with another pleasant and restful stop at ibis Nemours. Kind regards, Océanne Front Office Manager

Dear Mrs. S., Thank you very much for taking the time to share such detailed feedback following your family stay at ibis Nemours. We are pleased to know that you appreciated the location of our hotel and that you found the bedding and bathroom in your room clean. We are also glad that the welcome from our team, as well as your check-out and departure, were positive aspects of your stay. Your kind feedback regarding our staff is particularly appreciated and will certainly be shared with the team. However, we are genuinely sorry to read that the overall condition and atmosphere of the hotel did not meet your expectations. We fully understand your comments regarding the corridors and the room, which you felt were too dark and in need of updating. We also regret that the condition of the walls and floor gave you an unpleasant impression and affected your perception of the cleanliness of the room. We have taken particular note of your comments regarding the carpet. Our carpets are regularly cleaned and shampooed as part of our maintenance routine, but we understand that regular cleaning does not necessarily change the visual impression or the feeling of an ageing carpet. We are therefore sorry that its appearance and condition did not provide you with the level of comfort and satisfaction you expected. Your comments regarding the decoration of the room are also important to us. We understand that when several elements of a room or common areas appear dated at the same time, this can have a significant impact on the overall experience, even when certain aspects such as the bedding and bathroom are clean and well maintained. We are particularly sorry to learn that these points led you to feel that you would not choose to stay with us again. This is certainly not the impression we wish to leave with our guests, and we regret that your family stay did not provide the pleasant experience you were hoping for. Please be assured that your observations have been taken seriously and will be shared with the relevant teams. Feedback such as yours is valuable because it allows us to better understand how our hotel is perceived by our guests and to identify the areas where improvements are most needed. We would nevertheless like to thank you once again for highlighting the positive aspects of your stay, particularly the location, the cleanliness of the bedding and bathroom, the quality of our team, and our Wi-Fi. We truly appreciate the time you took to provide us with such specific feedback. We are sorry that we were unable to meet your expectations on this occasion and regret that you left with a disappointing impression of our hotel. Kind regards, Océanne Front Office Manager

Bonjour Monsieur B., Merci beaucoup d’avoir pris le temps de partager votre retour à la suite de votre séjour parmi nous ! Nous sommes ravis de savoir que vous avez apprécié l’accueil qui vous a été réservé à votre arrivée. C’est un aspect auquel nous accordons une attention toute particulière, car nous souhaitons que chaque client se sente bien accueilli et à l’aise dès les premiers instants de son séjour. Votre commentaire, même court, est une belle reconnaissance pour notre équipe. La disponibilité, la convivialité et la qualité des échanges avec nos clients font partie de nos priorités au quotidien, et nous sommes heureux que vous en ayez gardé une impression positive. Nous espérons que vous avez également pu profiter pleinement de votre séjour à l’ibis Nemours et que nous aurons le plaisir de vous accueillir à nouveau lors d’un prochain passage dans la région. Au plaisir de vous revoir prochainement parmi nous ! Océanne, Première de Réception

Dear Sir W., Thank you very much for taking the time to share such a wonderful review! ⭐️ We are delighted to hear that you had such a pleasant family stay with us and that you appreciated our convenient location as well as the safe and welcoming atmosphere of our hotel. It is also lovely to know that your arrival and check-in went smoothly, and that our communication with you before your stay helped make everything easy and straightforward. We are always happy to assist our guests from the very first contact, and it is a real pleasure to know that this made a positive difference to your experience. We are especially pleased that you enjoyed your room, its facilities, cleanliness and comfort. Your kind words about our team mean a great deal to us, as we always strive to provide a warm and attentive welcome throughout our guests’ stay. Thank you once again for your trust and recommendation. We truly hope to have the pleasure of welcoming you and your family back for another enjoyable stay with us! Warm regards, Océanne, Head Receptionnist

Bonjour Monsieur P., Merci beaucoup pour votre retour et pour le temps consacré à l’évaluation de votre séjour. Nous sommes ravis que vous ayez apprécié la présence de notre veilleur de nuit ainsi que notre grand parking, qui est effectivement particulièrement pratique pour les véhicules de grande taille et les remorques. Ce sont des services que nous avons à cœur de proposer pour faciliter les déplacements de nos clients professionnels. Nous vous remercions également pour votre très bonne appréciation de notre équipe et de votre expérience au départ. 😊 Nous avons bien noté votre remarque concernant votre arrivée et le temps d’attente rencontré lors du check-in. Un petit souci technique avec notre logiciel a malheureusement ralenti la procédure ce jour-là. Nous comprenons parfaitement que cela ait pu rendre votre arrivée moins fluide que souhaité et nous en sommes désolés. Votre retour nous permet justement de rester attentifs à ces petits détails qui peuvent faire toute la différence dans l’expérience de nos clients. Nous espérons avoir le plaisir de vous accueillir de nouveau lors d’un prochain déplacement professionnel, et pourquoi pas cette fois-ci vous offrir une expérience qui vous permettra de passer de 80 à 100/100 ! Bien chaleureusement, Océanne, Première de Réception

Dear Mr W., Thank you so much for your wonderful review and for your recommendation! 🌟 We are delighted to hear that you enjoyed the atmosphere of our hotel and that the little touches, such as the complimentary coffee and fruit-infused water available in our reception area, helped make your stay even more enjoyable. 😊 Your kind words about our team mean a great deal to us. Providing a warm welcome and attentive service is at the heart of what we do, and we will be sure to share your compliments with the entire team. Thank you once again for your trust and recommendation. We truly hope to have the pleasure of welcoming you back on your next visit. Océanne, Head Receptionist

Dear Mr D., Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed the comfort and cleanliness of your room. We are especially pleased that Maria made such a positive impression during your check-in. We will be sure to pass on your kind words to her, as she will be thrilled to know that her warm welcome and professionalism contributed to making your stay enjoyable. However, we are truly sorry to learn that our breakfast did not meet your expectations. We regret that the selection and presentation of the buffet disappointed you. If you would be willing to share more details about what you felt was missing or what you would have liked to find, we would greatly appreciate your feedback. It will help us better understand your expectations and improve this part of our service. We also understand your disappointment that the Courtepaille restaurant next door was closed during your stay. Although it is operated independently from our hotel, we are sorry for the inconvenience this caused. Thank you once again for your valuable comments. We hope to have the pleasure of welcoming you back and providing you with an even better experience. Océanne, Reception

Dear Mrs R.P., Thank you very much for your wonderful review and for awarding us a perfect 100/100 score. We are delighted to hear that you enjoyed our hotel's location, our breakfast, and the warm welcome provided by our team. Your kind words about our front desk staff are especially appreciated and will be shared with the entire team, who work hard every day to ensure our guests have a pleasant and memorable stay. We are also pleased that our hotel provided a comfortable stop during your journey to Cherbourg and that you had the opportunity to discover and enjoy our charming village for an evening walk and dinner. Thank you once again for your trust and your recommendation. We truly look forward to welcoming you back on your next trip. Océanne, Reception

Bonjour Monsieur G., Nous vous remercions sincèrement pour votre excellente note et pour le partage détaillé de votre expérience. Nous sommes ravis d’apprendre que votre séjour professionnel s’est déroulé conformément à vos attentes et que vous avez particulièrement apprécié la qualité de l’accueil ainsi que la rapidité de l’enregistrement et du départ. Offrir un service fluide et efficace est essentiel pour nous, notamment pour nos clients en déplacement professionnel. Nous sommes également heureux que la chambre ait été à la hauteur en termes de propreté et de confort, et que le petit-déjeuner ait répondu à vos besoins. Votre retour positif est une belle récompense pour l’ensemble de notre équipe, qui s’attache chaque jour à garantir un séjour agréable et sans contrainte à nos clients. Nous espérons avoir le plaisir de vous accueillir de nouveau lors d’un prochain voyage professionnel. Océanne, Réception

Dear Madam M., We would like to sincerely thank you for taking the time to share your excellent feedback following your stay with us. We are very pleased to read that you particularly appreciated the cleanliness of the hotel, the quality of our service, and our breakfast. Your satisfaction regarding our team’s friendliness and the easy access to the hotel is also very rewarding for us. We are also glad to know that your online booking experience on the ibis website was simple and smooth. Providing a seamless guest journey, from reservation to departure, is very important to us, and your positive feedback is greatly appreciated. Your perfect score of 100/100, as well as your recommendation, are a wonderful recognition of our team’s daily efforts to maintain high standards of quality and service. We truly hope to have the pleasure of welcoming you again very soon for another equally enjoyable stay. Best wishes, Océanne, Reception

Dear Mrs S., Thank you very much for your excellent score and, above all, for your continued loyalty ✨ It is always a real pleasure to welcome you back to our hotel, and we are delighted to know that you consistently enjoy the quiet atmosphere, comfort, and convenient location of our property. Your positive feedback regarding the good value for money is especially meaningful to us, as it reflects our commitment to providing a pleasant and well-balanced experience. The trust you place in us throughout your stays is a true source of motivation for our entire team, who strive to ensure each visit is as comfortable and relaxing as possible. We are already looking forward to welcoming you again very soon and continuing to provide you with an experience that meets your expectations. Océanne, Front Desk

Dear Mr and Mrs C., Thank you very much for your excellent feedback. We are delighted to welcome you regularly and to know that you continue to enjoy the comfort and quietness of our hotel during each stay. It is also a real pleasure to read that your room, the breakfast, and the quality of service provided by our team consistently meet your expectations. Your loyalty is a great mark of trust and a wonderful reward for all our staff, who strive every day to provide a warm and consistent level of service. Your perfect score of 100/100 is especially appreciated and truly motivates us to keep up this level of quality. We look forward to welcoming you back again very soon. Kind regards, Océanne, Front Desk

Bonjour Monsieur P., Merci beaucoup pour votre excellente note et votre retour ! Nous sommes ravis que votre séjour parmi nous ait été agréable et que vous ayez apprécié la propreté, le petit-déjeuner et notre équipe. Au plaisir de vous accueillir à nouveau très bientôt, Océanne, Réception

Dear Mr H., Thank you very much for taking the time to share your experience with us. We are truly delighted to read that you had such a smooth and pleasant stay. It’s wonderful to know that your check-in was easy and efficient, and that your room was clean, quiet, and well prepared, allowing you to relax and enjoy a good night’s sleep. Providing a comfortable and restful environment for our guests is something we care deeply about, so your feedback means a lot to us. We are also very pleased that you enjoyed the breakfast and the variety of hot and cold options, as well as the cleanliness of the breakfast area. Our team works hard every morning to ensure guests can start their day in the best possible way. Finally, we are glad that your check-out was just as easy and smooth, helping to make your overall stay simple and stress-free from arrival to departure. We truly hope to have the pleasure of welcoming you again during your next visit to Nemours. Kind regards, Océanne – Reception

Dear Mr L., Thank you very much for your wonderful review and for giving us a perfect score! We are delighted to hear that you really enjoyed your stay at ibis Nemours. We appreciate your feedback regarding the lack of available food on arrival and apologize for any inconvenience this caused. Your comments are very valuable and will help us improve our services to ensure a more convenient experience for our guests in the future. We hope to welcome you back soon and provide an even more comfortable and enjoyable stay next time! Best Regards, Océanne, Front Desk

Dear Mrs S., Thank you very much for your review and your excellent rating! We are happy to hear that you found our hotel quiet and comfortable, and that you enjoyed the breakfast. We are committed to providing a relaxing environment and attentive service to make every stay pleasant. Your feedback is valuable and encourages us to continue improving our offerings to make our guests’ experiences even more enjoyable. We look forward to welcoming you again soon for another comfortable and enjoyable stay. Best Regards, Océanne, Front Desk

Dear Mr C., Thank you very much for taking the time to share your experience with us. We are delighted to hear that you appreciated our excellent location and found our team to be helpful and accommodating. It is always encouraging to know that our staff was able to make your stay comfortable and enjoyable. We hope you also had the chance to fully enjoy our facilities and the surrounding area. Your satisfaction is our top priority, and your feedback motivates us to continue providing attentive and high-quality service to all our guests. It would be our pleasure to welcome you back on your next visit to the area and ensure that your stay is even more enjoyable. Kind regards, Océanne, Reception

Hello Sir Brunsdon, Thank you for taking the time to share your experience. We sincerely apologize that your room did not meet your expectations, especially given your loyalty as an Accord member. We regret the condition of the unrenovated room, the unpleasant odor, and that it did not reflect the photos on our website. Your feedback is extremely valuable and will be shared with our team to review our allocation process and ensure that all guests, particularly our loyal members, receive a room that meets the standards we strive for. We hope to have the opportunity to welcome you back in the future and provide a stay that fully meets your expectations. Kind regards, Mathéo – Receptionist

Bonjour Monsieur D., Merci beaucoup pour votre retour ! Nous sommes ravis que notre emplacement vous ait convenu et que vous ayez passé un séjour agréable. Votre recommandation nous fait très plaisir. Au plaisir de vous accueillir à nouveau ! Cordialement, Mathéo – Réceptionniste