hotelF1 Verdun

Very warm at night, so didn't sleep much. Not homely.

Douche sale

After a long journey, late at night we decided to do a quick stop and sleep at hotel F1 in Verdun. There was no one at the hotel at that hour, but in front of the hotel, there is a machine which you can use to reserve your room. There were three cars on the parking lot in front of the hotel, however the machine told us that the hotel was full. It looked so unlikely that we checked our phones and found that in the internet, we could book the hotel. I paid it happily thinking, yippee, we would finally get in and get some sleep. Except that when I inserted the reservation code I had received by email, the machine in front of the hotel told me it was invalid... There was a phone number available for us to call in case of trouble. It was a payable number, but desperate enough, we called it. Just to get the answer phone... There was no way to get in the hotel. There was no one there. The phone number did not work. Tired, but now furious, we drove to another hotel of the same Accor chain - where we ran into the exact same problem - and to yet another hotel, this time not an Accor hotel, where we finally slept. The following morning, we went back to hotel F1 to report the problem and to claim to have our money back. They could not help us. Finally we managed to get an email address which to contact. However, when we received the response, it was like another cold shower from Accor hotels: the person replying to us was practically insulting, practically accusing us of lying to them about their machines not accepting the reservation code. The fact remains, we were not able to enter in F1 because a machine refused the code we had received after having booked and paid for the F1. We are escalating the worst possible "customer service" from F1 at Accor Hotels. And still trying to get our money back.

Two of us booked a room each, with breakfast for two days and a microfiber towel for me. We received confirmation emails to this effect. However when we arrived at the hotel, my colleagues room was showing for one night only. This was supposed to be fixed while we were visiting Verdun. Upon return he was locked out of his room, separated from his luggage and his medication. I had a spare bed and so he slept in this, which wasn't good for me as he has a world class snore. There wasn't a microfiber towel available. The staff at the hotel that we spoke to, helped as much as they could, but they weren't management. The emergency telephone was not manned. I cannot in all honesty recommend staying in an F1 Hotel

The place was fine, but the best part of my experience was Helene: she was very helpful and had a great attitude: she was patient listening to my questions while using Google Translate, and had no problem helping me out to extend my stay. She did her job well and with a good attitude.