ibis Styles Lyon Sud Vienne 3 stars

The room was worn down. But a good service.

We stayed over night with our two children on our way to the alps, the hotel is well located for a stop over. The staff at the hotel were friendly and welcoming. We particularly enjoyed the reception/bar area with table football and games for the children. We had a nice dinner in the restaurant and breakfast (included) was really good. The bedrooms could do with an update as they look a bit tired but they were clean and beds were comfortable. Would happily stay here again.

We are a family of 4, we had a family room, the staff was friendly and the room was quite comfortable although the decoration a bit old fashioned. Easy parking. The wifi worked very well and we slept ok. However, the breakfast in the morning was probably the worst I have ever experienced: hardly anything left (just scrambled eggs, bread, one type of salami, some strange looking cookies and frozen yogurt that I did not dare to eat because of the taste). No orange juice left, only multi fruit. The kids were complaining that there was nothing to eat; there were no plates, cups or glasses and only one staff running around and apologising and trying to answer all of the customers’ complaints (no one was happy about breakfast that morning). After we complained at the reception, we got the explanation that there had been a delay in their delivery but not sure I bought that explanation.

Pros: Helpful reception staff. Clean rooms. Comfortable beds, right size pillows.... Good location near highway. Cons: poor breakfast. Restaurant meals was total disappointment. No fridge in the rooms

The room was fine. However, the restaurant manager was rude when we came in. They forgot out main course and we waited for an hour when we were tired and wanted to go to bed. When we reminded the manager, he was rude, would not admit the mistake and slammed the plates down. We conplained the following day and the morning manager apologised and reduced our bill, but there is very poor service in the restaurant for what was an expensive meal.